Easy to rent a car from Alamo at the Will Rogers International Airport. Had a choice of cars. Selected a Toyota. Strange to have to use a key, but the car was perfect. Coming from Houston, I loved driving in Oklahoma City. No traffic jams. Drivers were polite. People actually used their turn signals. Amazing to follow speed limits and traffic laws. Note: Ask a local. Thank you to the agent who gave me a couple of museum and park recommendations. The Skydance Bridge and Scissortail Park were so beautiful. Loved seeing all the birds at the park. The Canadian geese family with their goslings were so adorable! read more

Alamo Rent A Car - Alamo - Car Rental Near Me - Oklahoma City, Oklahoma

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Possibly some of the rudest people I have dealt with , left our ID at a restaurant or somewhere, but we did have a picture of it on the phone, which they couldn't accept, they told us to call our dmv ( they will not answer if they do its 3 hours on the phone) but when I asked to use the phone charger on the counter right before my phone went dead so I could at least try and call they said " no I can't do that"? It may be because of our religion. IDK read more

Super helpful, we got in really late due to flight delay's, only 3 cars left on lot, but they got us taken care of and out in less than 10 minutes. read more

Don't think they will give you a car just because you have a booking. They overbook. No apologies, nothing.

I've had a rental for several months. On 7/14, I received an email to come in that day to sign some paperwork, which I did. Preston was very kind and very helpful. He asked that I just call in the future to let them know if I need my rental linger. I let him know that I have several times, but am on hold for a very long time. The last time I extended my rental, I was able to finally reach someone by getting on Twitter and reaching out there where a corporate PR contacted me. That said, on 7/14 I arranged to keep the rental through 7/22 when I was supposed to fly out to Vegas for personal family business. I was charged $1357.59$ that day and the statement said it was for 7/2-7/22. For personal reasons COVID related, I ended up driving. A member sent me a kind email on 7/23 asking to reach out- again, I tried calling and was on hold for an extended time. I was returning the rental the following day, so just left it at that. When I returned the vehicle (again, your on site staff that deals directly with me during transactions has always been so very professional and kind. I'm Corporate Business Development in the medical field, I know good customer service when I see it!)- I asked for email receipt so I could head to the terminal. Of note, this was an additional 2 days from my original agreement that was paid for 10 days prior. Imagine my surprise when I found that I was charged for the entire duration of 7/2-7/24.. not just the additional two days. I had not anticipated this, and the funds were not sufficient (had I of known, I'd have transferred from Savings Account to cover). Therefore, I have numerous overdraft charges for other purchases given your business charged me nearly 1500$ that was not due on my behalf. To be clear: *On 7/14, I was charged 1357.59$ for 7/2-7/22 *On 7/24, I was charged 1716.89$ for 7/2-7/24 *Clearly, I paid twice for 7/2-7/22 Im also confused on the different rates charged in each invoice. The one provided initially on 7/14 identified a weekly rate of 294.25$ ...my statement on 7/24 saw a significant spike of weekly rate at 412$- please explain this. In an additional disappointment, last night I went to pickup a rental in Oklahoma City. Again, your staff is so kind and I loved her. This review is not a reflection of the lovely employee last night: we were nearly through the process and I was told I've been added to the "DNR (Do Not Rent)" list. This is a day after I returned a rental in perfect condition.. why was I added to this list? Unfortunately, this is unable to be resolved on a weekend. I paid 30$ for an Uber to the rental facility and subsequently had to pay this to return due to inability to obtain a rental. **Edit 7/27: This absolutely needs to be expedited. I'm not over $200 in overdraft fees alone, my bank account has returned a few payments because I've reached my capped amount. I sure hope you can find a way to make this right. read more

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This is a GOOD review that starts out sounding like a bad review. We reserved a car specifically for the gas mileage because we were going to be using it for a lot of miles. Due to the hurricane I called a few days prior to the rental to make sure that they were not having inventory issues (the previous hurricane made finding rental cars very difficult). I explained that we were wanting a specific size car and was assured there would be plenty of cars. When I arrived to get the car there were zero cars in the Alamo lot. None. Now, because they also own National we were offered a car from their lot. That lot had three cars. None of them were high gas mileage cars but we were stuck. So - the good part. I kept track of how much more it cost us in gas during the trip. When I got back I talked to the manager at the OKC Airport location and he discounted our rental by the amount of extra gas cost including taxes and fees. He was very happy to make things right and was very polite about the whole transaction. Good customer service is rare these days and it was very much appreciated. read more

We are enterprise customers most of the time, as that's who our company uses. We needed a rental out of OKC and used a price website to help lower our costs for this last minute trip. The reviews were not the best for Alamo, so my husband and I had no idea what to expect. Check out is through the back of the entry, outside. To the left we went and met with Jasmine who was a lot of fun from the start. She was personable, quick on her feet with our ice breaker jokes, and even joked with us while we waited for her to finish up. She explained all the extras we purchased, how to get out of the gate (you need ID, paperwork, and the correct exit), and asked if we needed anything else. I really appreciate such a light spirit in such dark times. Thanks Jasmine. You just made life long customers for this location. read more

Horrible service. Reserved a truck a week in advance, money was taken from card and I was told I couldn't use my business account when I tried to pick up the rental and I couldn't get my money back. Thanksgiving trip to visit family ruined read more

If you are in an emergency situation and try to book a car on the day you need it (and get a confirmation number for said reservation, and call ahead to confirm that your reservation is being held), they might decide that they "can't honor the reservation" because you "made it too recently." Yes, that's right - we only started having weather delays, and I made the reservation, 6.5 hours before I tried to pick up my confirmed booking! My lack of a crystal ball kept me from making it any earlier, but I assumed that my -- again, confirmed -- reservation was some sort of "confirmation" that I would have a car to rent. I have been a loyal Alamo customer for years, but they stranded me, and they have lost me for life. read more

Service was extremely good. staff is great the only trouble. I have with Alamo is their rewards program is a mess. Not sure why they even have it. read more

Made reservation for a car at the OKC airport. My flight was delayed 6 hours so the plane landed about an hour and a half after Alamo closed. When we landed in OKC I received a call from the gentleman at Alamo saying himself and some others noticed the delayed flight and stayed late so I could still pick up the car as planned. Although they stayed later than their hours posted they all greeted me in a friendly and professional manner. I was able to get into a car and leave within 5 minutes of arriving at the desk. read more

Flew into Will Rogers Airport. Flight was delayed and got to the counter after hours. The Alamo rep waited past his working hours because of the delay. He attended to us with a smile and was so pleasant. Truly excellent service. read more

Another trip to OKC another rental car from Alamo. Again, it was quick, reasonable and practically painless. They moved all rental counters to one building off grounds since my last visit which is more or less a pain but once you get there it's easy peasy! The lady behind the counter was friendly and all smiles. A welcoming sight after a long day of traveling! After getting into our vehicle which was clean, and fairly new we found our way out and on our way! No problems with our particular car except to say I will never purchase a Chrysler 200.. Awful car really! Next time we will upgrade! Returning our car was a breeze in the new facility and the shuttle was there waiting to take us to the airport promptly. Will definitely rent from Alamo again! Only word of caution other than the lackluster performance of that car was next time I will pay in advance online., quite a price difference! read more

Yep, they did great. I noted a couple dents in the car and they wrote it up quickly. Turn in was quick and easy as well. Only issue was actually finding the Alamo booth in the garage when I went to get the car. More of an airport issue. 3 of us missed one sign and got turned around. Customer service desk was quick and efficient. Didn't wear me out with trying to add on things. Recommend! read more

Do not rent a car from them, They are the Worst car rental service. We reserved a van rental with our flight as a package on 6/6/21. After our flight on 6/23 we arrive to the Alamo rentals, no one was at the counter so we go outside per the instructions. It is already 10:30pm. We waited outside for about 30 mins when a person passed by and said they would help us shortly. We are traveling with 2 toddlers and 3 adults, 8 pieces of luggage and 2 car seats and a stroller. The agent finally comes to help after 15-20 more of us waiting and proceeds to say he has zero cars and our reservation was given away. It's after 11pm in OKC and we still needed to get to FORT SILL that night which is an 1 1/2-2 hours away. Our place to stay was in FORT SILL and we needed to get in line to pick up our soldier at 8am for family day. We were flying to see our son graduate boot camp at FORT SILL, OK. They agent told us there was nothing he could do, and that he had already turned away 25 people. I don't care who he turned away we had a Van reserved from 6/6/21. They didn't try to notify their customers ahead of time. No text, no email, no calls! We were struck outside the car rental pick up at 12am with 2 toddlers. Then he said we can take an Uber and return in the morning and maybe they would have a car available than, no guarantees. WTF like he didn't hear anything I said. OKC was not our final destination, we still needed to get to FORT SILL that night, which was an 1 1/2 -2 hours away to our AirBnB. We also needed to get in the line to pick up my son in the morning at 8am, for the only time we could spend with him. We could not take an UBER to FORT SILL a and Back the next morning. Anyway, we had to get a rental from BUDGET who was they only rental that was open and had anything available. We had to Pay over $600 dollars for a small truck that could not fit us all. It was very inconvenient and inconsiderate of Alamo to overbook themselves. Yesterday 6/26 we went to speak to Alamo before our flight home, the attendant didn't really listen to what we said saying we could have taken an UBER and come back, claimed that he couldn't do anything. Didn't Care that we were sitting outside at midnight without a ride needing to be in FORT SILL not OKC, didn't care with had 2 toddlers and a mountain on luggage. Didn't care we only get to see our soldier for 1 day and 2 hours after graduation. My husband and I helped a woman in flight who passed out, we made sure she was treated with dignity and respect. We expected to be in a Van and on our way to FORT SILL not explaining to Alamo how customers who already paid and reserved a van should be treated. Now I am out of over $900 dollars. Because of their mistake and the agents had zero interest in rectifying the situation. I am pissed. It's hard to travel with small children and to not be able to pick up my son altogether as planned sucked.I missed his company marching out to greet the family because we could not all fit in truck. We got very little time with him and can only talk on the phone for 5 min with us once a week if that. Alamo representatives didn't care about the inconvenience. They didn't even offer an apology, only excuses. Rent your vehicle from a reliable source especially if you need to be in another city and have a soldier to pick up. Our son only had a limited time to visit with us and we could not do what Alamo was so ridiculous to suggest. Look at all the negative Yelp reviews. These are for a reason. I will let Allegiant know about this situation. They should removed them as an option. read more

****Horrible experience**** & I will NEVER trust their service again. I never write reviews but I could not let this situation remain under wraps. To say that I am thoroughly disappointed & could quite possibly never use Alamo again is a complete understatement. My initial reaction is to warn my friends, family & leave a comment everywhere on the Internet where it asks for my experience or review. Depending on the outcome of this situation & how Alamo handles my complaint will surely determine my decision moving forward. I am more than prepared to address this problem legally. On Dec 7th around 930 pm I picked up a rental car I reserved online weeks ago. Everything went smoothly at the counter to include signing documents & picking up the car. The young lady giving out the cars told me they were upgrading me from an economy car to the next size up. I was excited about that because this was my 1st experience & everything was going great. I drove the car from the Oklahoma airport to my destination which was Fort Sill, Oklahoma. The next morning I got up around 630 to run some last minute to retrieve items I need for the ceremony that begins at 10 am. I got in the car, started it up & let it run for about 10 mins because it was cold outside. I noticed the heat was blowing cool to warm air out of the vents so I made sure the temperature was set to hot. After sitting for a few more minutes, the dashboard displays a message that says "The engine is hot" and then it went away but the engine icon was still illuminated. At this point I turned the car off & headed back to my room to call Alamo. From 7 am until 930 am I was on the phone trying to get a replacement car. After not having my rental agreement with me at that moment (it was in the car) I looked on the keys to see if the number was listed there. I turned over one of the remotes & noticed a red circular sticky tab with the words "check engine light" written on it. I was upset because at this point the staff at Alamo knowingly gave me a car that was already tagged for experiencing problems. During the course of my 2hr call, I was transferred from 1 agent to the next. They explained to me that I could take the car back to the facility I initially picked the vehicle up from & swap it out but that was not feasible for me because I was over an hour and a half way & could not miss my event that started promptly at 10. Alamo called around to see if Enterprise could provide me with a vehicle & they said they would however I needed to come to the local office to retrieve the car & that Alamo would arrange to pick up the vehicle with the mechanical problems after my ceremony since Enterprise was. not authorized to get the vehicle. I could not do that because I was in a hotel on Fort Sill Army post and could not sign myself in & out without a sponsor nor did I have transportation to get there given the fact Enterprise was not able to take the Alamo rented car. At this time of morning, my sponsor was at home in their bed, asleep. I refused to inconvenience him because #1 Alamo knowingly made the mistake & #2 he did not live on the Post. I was willing to find transportation to the front gate but after countless tranfers, call backs & my time dwindling down, my options were extremely limited. I was not comfortable driving the vehicle with maintenance issues for legal reasons as well as personal reasons so as a last minute ditch effort I had to find my own transportation to the ceremony. To say I was gravely inconvenienced does not compare to what actually occurred. I never made it to get the last minute items I needed, I spent 2.5hrs of my preparation time on the phone, my cell phone battery was extremely low so I couldn't use it at the event, although it was fully charged, I was now sweating profusely because I was rushing to get dressed & to top things off I had to find last minute transportation to and from the event (which is extremely tough to do on a military installation) although I booked in advance & paid for a rental car. This entire situation is/was unacceptable, embarrassing & unnecessary because it was avoidable. After the ceremony came to an end (around 11), I contacted the Enterprise Branch manager (Jessica), whom I had previously spoken to & requested a replacement vehicle. Surprisingly, they were willing to take the vehicle that had mechanical issues although in prior conversation with an Alamo agent I was told Enterprise was not authorized to do that. I am completely disgusted with Alamo & request this issue gets rectified promptly & accordingly! BTW, Rachel from customer care was pompous & rude. She made it seem like she was going to take care of my problem but then had an attitude as if she was saying deal with the car or miss my event. She of course transferred me to someone lower on the totem pole than she is. read more

Alamo car rental is a disgrace to car rental buisiness. Poor customer service and you connot depend on them. On september 5th I make car reservation in oklahoma city location at the airport . When I got there to pick up my car they fail to honor my reservation and turn me down. I really needed the car yesterday. The representative is not proffessional and rude. He simply doesnt care. So I went to budget counter and make new reservation and they guve the car with perfect professional customer service. I advice anybody to think twice before reserving with alamo. Bad experience. read more

The car was nice and clean, but I ended up paying more than I expected. The agent was not helpful in trying to figure out why the price was higher than I was originally told. read more

I booked the rental through Expedia online and even did the online check in, everything seemed to be going smoothly. I checked the required items needed from my online check in email. (No where did my online check in say anything about a MAJOR credit card or Debit Cards). I got to the counter and they refused to allow me to rent a vehicle because I only had my bank card which on the card doesn't say debit just says visa. They began to tell me that their system said it was a debit card so therefore I could not rent from them at the OKC Airport location but I could go to a different location but I would have to rebook. If I was to do that I would be charged an additional $900 for the car I needed to rent. After being there so many hours the man at the counter told me if I could get a "MAJOR" credit card (That was not linked to my bank) for a $200 deposit and then I could pay for the rental with my other card. So I drove 2 hours to meet my daughter that had my "MAJOR" credit card (This is the day before Christmas Eve so she was shopping) and then drove back 2 hours to proceed to the counter where I was denied again!!! I was then told that I had to have the whole rental amount and the $200 deposit (Which was $1800) on my "MAJOR" credit card and not just the deposit. With it being Christmas and all, I did not have that available on my "MAJOR" credit card but had the money on my bank credit card that they would not take. I was then told they could not split the payments but was told I could pay with my bank card when I returned the car? Which makes no sense. DENIED AGAIN!!! I was then told that if Expedia would allow me to pre pay through them then I could rent the car with only the $200 deposit fee. After spending an hour on the phone with Expedia and allowing Expedia to speak with ALAMO counter person which they told Expedia that they could not pre pay, DENIED AGAIN!!! Then I was told by the counter person that if I could get a supervisor to give him the okay that he could run it all on my bank Credit Card. So I called the 800 # asked to speak with a supervisor. After being transferred 6 times, I was told that there was no one there due to the Holidays that could give them the okay. DENIED AGAIN. Then I asked to speak with the location's supervisor (AMANDA); She was the rudest supervisor I have ever dealt with. Did not want to help at all. Was not ever willing to do anything to help me. In my 35 years of experience in the business world, where I have rented hundreds of cars, I have never come across an experience as this one. DENIED AGAIN. I proceeded to leave and give up. I sat in my car crying because we were taking the kids on a Christmas vacation and now had no way of being able to get them there. After about an hour of feeling hopeless and realizing every rental car place was closed now because of the holiday, I decided to try Priceline.com and see if I could find another rental car somewhere else. After booking online with Priceline and prepaying for my vehicle I was sent back to ALAMO. I walked up with my new reservation and handed her the "MAJOR" credit card for the deposit and like magic I was able to rent the car. SO WHY IN THE WORLD DID NO ONE (counter help, customer service, and counter supervisor) say one thing to me about Priceline? So after 7 hours I was able to leave with a car I needed for my FAMILY Christmas Vacation. I ended up having to pay $600 more because the short time frame of booking, but I got the car. It doesn't end there! I returned the car almost 20 hours early. Got half way home to get a call from my daughter that she left her school book under the seat in the car. I called the 800# 7 times - I was told they could not help me that I had to go to the website to fill out a form. After explaining to customer service I was driving and asking if there is any way they could fill out the form for me I was told no "She doesn't have google" and that I had to do it. I pulled over to attempt the online form from my iPhone 8 and the mobile website was horrible. Very frustrating. I called back and asked to speak with someone at the location (It took them 6 times to get me to someone) the number they gave me rang and rang and rang. So finally I got a hold of the location 45 mins later, to be told that if the car was already taken I've have to fill out some form. I explained that I just dropped off the car and asked if someone could please just grab the school notebook and I would come get it. I was told that someone would have to call me back in the morning..... So I had to continue to drive home 2 hours to never receive a call this morning about the notebook WATCH WHAT YOU ARE TOLD, BECAUSE THEIR STORIES WILL CHANGE, over and over. They always seem to have an excuse or additional reason they CAN'T help you! I booked 3 weeks in advance to get a good deal to end up having to rebook the day of and pay more money!!!!!! SCAM!!! read more

My daughter already wrote a review....knowing how it effected me.....I use Alamo often...but this time was a HORRIBLE EXPERIENCE.....I'm done.... read more

Pick up and drop off were really quick and convenient. I prepaid for fuel, which had a reasonable rate ($2.16/gallon for the prepaid, and about $2.00 around the city). When I told the drop-off attendant that I'd only driven about 50 miles but prepaid for a full tank, he gave me a partial refund on the prepaid fuel. I'll definitely use Alamo again. read more

Same story. No hassle or haggling for extra insurance during check out. Returning the car was simple again as no extra charges were seen even despite being 15 to 20 minutes late unlike other car rentals. The car attendant was friendly during the checkout process. He was even light hearted and amused by my father's cat's dirty paws on the car's hood and roof. Keep up the friendly service Alamo! read more

This is the most unprofessional company I've ever had to deal with. I reserved a car and checked in the day I was to arrive OKC. Once I landed and went to pick up my rental, the agent at Alamo told me my car had been given away and he didn't have anymore cars available and that I could come back tomorrow at 8:00 AM but there was no guarantee a car would available. I WILL NEVER DO BUSINESS WITH THIS COMPANY read more

Easy check in and out. We used our Costco card for a smoking deal! Will definitely use again!

Easy fast reservations online, picked up car with no issues. It was clean and drop off was a breeze. Definitely will rent from them again:)

Alamo is always my 'go-to' company for renting a vehicle, when I'm traveling. Years ago, before I had my first credit card, I was able to rent from Alamo using a debit card. These days I continue to use Alamo because of the great service they always give. They never push you to buy add-ons you don't want or need. They always put me in great cars and they are just about the most affordable I have found. I am going to San Francisco in a few months and I'll be using Alamo during that trip as well... read more

Recently rented from Alamo for a drive from OKC to parts of Arizona. The Toyota Corolla was fully loaded and great, the reason I gave 4 stars, the maintenance light came on just as I was leaving Oklahoma. Check in was easy, car pickup and drop off at the terminal garage was quick. Price was spot on and cheaper than most of other car rental places. Will use them again, read more

Great service, new cars, convenient and fast. Very easy to get in and out of Oklahoma City Airport even with the brand new rental car facility and shuttle service. read more

Great experience. Surprised by an upgrade, easy and fast checkout and convenience at the airport! All this on top of an amazing price and friendly service read more

Always enjoy renting with Alamo. Friendly service and budget prices makes it cheaper for me to rent a car than to drive my truck when I have to travel to a Tulsa. The only draw back is that in OKC you aren't able to pick your own car. The car selection is minimal. But when you're paying $7 a day it's hard to complain about anything. read more

scam upscale tactics, tried to charge for an early pick-up, hour 15mins, been renting cars for 40 yrs, never saw that before! late drop-off, of course! FLY TO OKC , OFTEN, NO MORE ALAMO THERE read more

The lobbying for extra insurance was heavy, descriptions of hail, down time for the car etc. If it were only $10 a day extra we might have purchased, given that we were in tornado season. However, at $25 extra per day, (a ridiculously high amount) we declined. Drop off was easy and we were within a half hour of return time. They charged us for an extra hour. I had no problem with that with the extra hour charge but they also charged us for an extra full day of fees for the airport etc which added unreasonably to the bill for the extra 30 minutes. That was a disappointment. read more

I would not recommend anyone using this rental car agency. The employees will lie to you, then over charge you. That is after they make you wait almost 45 minutes to actually get your rental. Computer systems constantly crashing, employees that have absolutely no idea of what they are talking about. Then managers will apparently do nothing to help fix the problem! On top on all that the car needed maintenance and was clearly barely cleaned from the previous person. So unless you have a lot of time and money to waste, DO NOT USE THEM!! I would not of gave them a star but i had to post this vital information for people that work hard for their money read more

The staff at this facility was about the most friendly car rental staff that I have encountered. All we very respectful, personal and humorous. I have been in the customer service industry and the travel industry and to me, this is how staff should act. read more

My mom used Alamo Rent A Car while visiting me in Oklahoma City last week . This is a car service my family has always used but we will never use Alamo again after the terrible experience and treatment my mother received . My mother had made a 3 day rental reservation but unfortunately an emergency came up and she had to keep the car for the whole week . My mom called Alamo to extend the reservation but they told her that she would owe $999 if she didn't go back down to Alamo to open up another contract with them. My mom explained that she was 35 minutes away and dealing with a on going health issue . You think the guy on the phone would have been more understanding but nope he was very cold and my poor sick mother had to drive all the way there to sadly be treated terribly . My mom arrives at Alamo to drop the car off and get a new contract started . My mom went up to a lady by name of Pam she was very busy but she understood my mom was frustrated and wanted to help and so she told me mother to keep the keys in her hand and to walk up front to get the contract and maybe should get to keep the same car . My mom walked up to the desk where a guy by the name of Natt was . My mom explained the situation and stated she needed a new contract , she had her confirmation number ready for the new contract . Natt saw that my mother had the keys in her hands and then proceeded to rudely tell mom to take the keys back out to Pam and that they didn't know what they were doing and that he was not going to help my mom until she took the keys back out . My mom told Natt that Pam had told her to keep the keys . After that Natt gave in and started the new contract . Natt was very condescending and rude while working with my mother to get her reservation figured out . He asked my mom what insurance my mother had and she told him and then he proceeded to ask what the deductible was and my mom told him that she had full coverage on all the cars in our household. Matt proceeded in a very rude tone saying " well if something happens we will charge you $700 on your credit card " Natt threw my moms credit card back at her on the counter . The confirmation receipt stated that my mom would be paying $114.91 and he ended up charging her $174 . This is unacceptable how this man treated my poor sick mother . We will not recommend this company nor use them ever again . read more

We had a great experience here. it was quick and easy in and out. they upgraded us for free to a really nice car. check in and check out couldn't have been smoother. we will definitely use this location again next time we are in oklahoma city. read more

Renting a car is not usually a remarkable experience one way or another, but I was really impressed with my experience at this place. The people working there were so friendly. My flight was delayed because of weather and we got in really late. The Alamo guys stayed until 1 am to make sure all of us late comers got our cars. And they did it cheerfully. It was a great welcome to OKC. read more

Counter agent was very helpful. The process was quick and painless. My only suggestion would be to out the counter on the same side of the terminal as Alamo's section within the garage. Car quality was also very good. read more

I flew into Oklahoma City for a funeral at the last minute. Not only was I able to get an amazing deal on a one day rental, everyone I spoke to was helpful and kind. I used the kiosk to check in, rather than wait in line at the counter and it only took a couple minutes. There were many cars to choose from that were eligible for the "manager's special" even at 11pm. When I returned the car the agent asked if I'd had a chance to fill the tank, I explained that I'd chosen not to, since I was there for such a short time and wanted to have every minute I could with children who mean the world to me. I fully expected him to charge me the higher rate for the couple gallons of gas, and had no problem with that. Instead, he looked at the gauge and told me "I'm going to put that down as close enough." Such a tiny action, but it made such a difference. I already have another rental booked at the end of April and will remain an Alamo customer for a long time. read more

Reserved a mid size car well in advance, at a great rate. Got to airport, and went straight out to the garage as I always do. Was asked if I stopped inside at the counter--No, they always have a sign to go out to the garage--I guess today was different. No mid-size cars. Choices were to pay to upgrade to a Camaro, or a free upgrade to a small SUV. Took the SUV--not preferred, as it uses more gas, and no trunk to hide valuables, but worked out ok. Upon check-in, was asked what my insurance deductible amount was. I've never been asked that before, by any car rental agency. Not sure why asked. Otherwise car was good, and return was easy and quick. I will rent there again, as long as prices stay good. read more