Our flight got delayed three times and then was finally cancelled during our layover in OKC…read more The Southwest staff at this airport did its best to accommodate us and all the angry people they were dealing with. The agent that helped our big party of 10 was sooooo patient and nice and she was able to assist us in a timely manner. We were each given hotel accommodation's, shuttle service, and a $300 flight voucher from the airlines. I needed additional assistance and even the customer service rep over the phone was super helpful and friendly. Thank you Southwest!

I love SW Airlines, TSA Pre-Check and Will Rogers A/P. By far and away one of the easiest airports…read moreto get in & out of!

The Delta gates at OKC were very clean, well kept, modern and comfortable. Like most of all the…read moreother ones at the airport. The gate agent was very good about keeping the customers informed of the boarding process and he spoke very clearly. As I boarded the plane, the agent checking the boarding passes, greeted me and the others by my first name. Very nice touch. I liked my experience at OKC.

My flights were on time which I really appreciate! Staff was friendly, didn't interact with them…read moremuch though. Isles in the airplanes are super tight but I like that I had my seat picked out

The official 'customer service (toll-free) number is 1 (844) 323-7300™ or +1 (844) [323] (7300) for…read moreadditional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra $140 for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, 6K, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

Came to the ticket counter at 2pm. Desk was empty and there was a sign saying counter open from…read more12pm to 3pm.?. Called the 1800 number and sat waiting for 45mins with no answer! Never flying them again

This review is for OKC there was a young girl with blonde streaks who literally went above and…read morebeyond for me even though I messed up she got me on my flight along with her manager Sonya

Maintenance issues diverted flight to OK City instead of Dallas, life happens, not AA fault. What…read moreis AA fault: 1. Only 3 agents to serve 200+ people 2. Handing out a card and telling people the card will put in contact with someone just like them It doesn't. The card directs you to the website 3. It has a ph# that connects you to a call center in Asia that is no help at all. Someone looking at the computer with the same info on the phone app No wonder AA is no longer the premier American airline. Saf

Disappointed with our flight to OKC. Our first flight was a slight bigger plane, but I had to pay…read morefor assigned seats to sit next to my husband. I made sure to get one step above the economy seats to hope for somewhat better benefits on the flight. Seats to be next to us at the least. No way. I also had to pay an additional $70 for checking in2 bags as well. Delta Main is better than AA. I suppose this is why we almost always fly exclusively fly Delta. I end up paying out more for seats and bags with other airlines.

Disappointed with our flight to DTC…read more I made sure to get one step above the economy seats to hope for something better as far as benefits on the flight. I had to pay an additional $80 for checking in 2 bags as well. Delta Main is better than United. I suppose this is why we almost always fly exclusively fly Delta. I end up paying out more for seats and bags with other airlines, didn't end up saving me any money using United for this trip after all. Their planes are draft and old. I shut off the air blowing cold air right onto my head directly. More cold air blowing continuously from the plane system. This is not going to be a pleasant flight. :(

Flight kept getting delayed and delayed. Instead of cancelling early so people could get a new…read moreflight, they waited until there were no more flights to cancel it. Then when I asked about getting a hotel, I was told "since it was weather, they can't do a hotel room" first time trying to fly United, but will definitely be my last. Like pulling teeth trying to talk to workers. They would just disappear for 30 minutes at a time.

Usually they have good prices and we don't usually have problems. They did fail to put our luggage…read moreon our flight. But the luggage conveyer broke down, so not employee error. They have been very nice about it.

If I can give a zero I would. Our flight got canceled from OKC to Denver they gave us a hour delay…read moreat first then let us get on the plane then told us to get off that our flight was canceled. Waited at the ticket desk for 2 hour and we were kind of front of line, told us they would give us a hotel room and a shuttle to the hotel and back to the airport in the morning. Then to later tell use no one will be getting a voucher. My girlfriend, 9 and 16 year old daughter had to sleep at the airport and wait 12 hours for the next flight.. horrible.. ps. Lady's at the ticket desk were grate and we can tell they felt sorry for all of us!!