The car we rented for starters wasn't clean, and started making a noise a few hours after we…read morestarted driving. We stopped and looked under the car and the engine skid pan was falling off. We bought duct tape to try to hold it on until we could get to our hotel and call Budget. It didn't hold for long so we stopped again and looked under the car and noticed the pan had been installed with tie wraps. Very, very unsafe. If it had come off it could have injured any vehicle around us. Called Budget and was told to drive it to OK Airport to trade it for another car. That was 50 miles away so we drove as slowly as we could on the interstate. Budget at OK Airport gave us another car, we transferred everything from one car to another and as we checked the new car over we noticed the front bumper was coming off. One person told us they would get us an upgrade. As we waited for the new car, someone else brought us a car the same size or slightly smaller than our first or second car. Once again we had to unload our car and pack everything in the last car. We were renting the car for 16 days, so we had it packed pretty full. At no time did anyone apologize, or offer to help us move or stuff from car to car. Not to sound whiny but we're in our 70's and it was late afternoon in OKLAHOMA! The rep who told us she would get us an upgrade didn't obviously. She didn't offer a discount, or any compensation for us having a 4 hour delay caused totally by Budget. When I told her I was extremely disappointed in the way everything was handled she said she would give us a $60 discount. She would not have done that if I hadn't complained. My advice -don't just walk around the car looking for damages, look under the car for falling car parts. 15 years as a Budget only person all changed with this one rental.

Was scammed into paying double for my rental car. Customer service is the worst and offer no help…read more Hard to reach a real person then was told I had to call back the next day. Customer service gets a zero rating!!!!!!!!!!!!!! DONT RENT FROM THEM! They don't care about good customer service.

Check in was quick and easy. He took my driver's license to verify my identity and reservation…read more Then he brought up the agreement on an electronic screen where I had to initialize in 3 places and sign at the end. He handed me the key fob, described my vehicle, and where it was parked at, and just like that, I was in and out and on the road in less than 10 minutes! The next morning I left at 8:15am and drove a little over one thousand miles, arriving home in Florida at approximately 2:30am without any issues. I returned the vehicle to Alamo at Orlando International AirPort later that morning. The employees were friendly and helpful and the process was quick and easy. I like it when things go so smoothly and according to plan. I'd be most likely to use them again.

I had an issue with Alamo concerning the availability of a car I reserved. I was more than upset…read more Thankfully Alamo through its online support fixed everything and I am once again on the road with Alamo*. *patent pending.

Our train got into Springfield late and the original Enterprise location was closing at noon…read more Though we were only going to be a 1/2 hour late, the lady at that location would not help us at all and we were very disappointed and upset that she would treat us that way. I understand it was going into the holidays but really? 1/2 hour? Pathetic customer service experience with her and I will NEVER do business with that location. If I could give negative stars for her and her store, I would. However, this location at Dirksen went way out of their way to make up for our situation and got us what we needed and we were on our way. The staff was terrific and very helpful not only picking up the car but when we dropped it off...they saved us as a long-time, long-term customer. Thank you!!! Steve and Robyn

I reserved a mini-van as we are suppose to leave for vacation this coming sunday and my wife drives…read more1 1/2 hours to get there and to tell us they rented the vehicle to someone else, we didnt arrive at our scheduled time but still at least a courtesy call or something to let me know if we are on our way or not and for her to drive that far and for them to tell her that. Unacceptable!! I usually use the enterprise in E Peoria I should have went back to them. I will now be using a different car rental place going forward.

Jordan was awesome today. Helping us out after Landmark Jeep service was setting us back on our…read morevacation. Jordan you rock. I will always use your service and I hope everyone does the same. Very helpful and knowledgeable.

From the owner: Need a rental car Call Landmark Rentals to get you back on the road fast. We are located in…read moreSpringfield, IL and welcome our neighbors from the surrounding areas. We offer a selection of Ford, Chrysler, and Fiat vehicles at competitive rates for daily, weekly or weekend rentals. Our inventory includes: ? Sedans ? SUVs ? Hybrids ? Wagons ? Minivans ? 8- and 15-passenger vans ? Cargo vans We open early, Monday through Saturday. We are bonded, certified and insured. We promise to get you on the road as quickly as possible. We will even pick you up, free of charge, if you need help getting to our office. Call Landmark Rentals today and you'll be on the road before you know it!

They charged me a service/fuel charge even with the fact I returned with a full tank. Total rip…read moreoffs.

Horrible service! No agent available at counter during operation hours when trying to pick up. Took…read more15-20 minutes before anyone showed up. Car was not cleaned well. Problem with returning car and staff was not helpful or friendly.

Excluding the airport is the best way to rate the enterprises. If a vehicle is available, it'll…read moreprobably need maintenance; brakes, oil change, knocking engine; the cars are poorly maintained. The customer service is horrible from the regional manager on down. Nobody has any type of professionalism to their approach. I've traveled all of the Midwest, and over half of the Southern states. In the 20+ years of renting cars from enterprise i have never experienced such rudeness from any other location as i have from the 2 in Springfield IL.

Very poor customer service, starting as soon as I walked in. I told the receptionist I had an appt…read morebut was 12 minutes late due to needing to find my ID- there were no other customers in the building. She snapped on me immediately, asking my name with a tone that told me she was already irritated with my presence straight out the gate. When I had a follow up question about the daily tax owed she snapped on me again and said "I already told you!" and repeated what she had just said, if she would have let me finish what I was asking she'd have known I meant what the price was for each fee/tax. I was trying to diffuse the situation the whole time and it seemed like she only wanted to escalate it. I will be suggesting to anyone in need of car rental to not visit the Enterprise on Stanford in Springfield IL. They don't seem to want your business anyway.