My first time using Avis at Toledo Express Airport! Flight arrived early evening - around 6:30 pm…read more There was no line - I presented my drivers license and picked up the keys and contract. It was a short walk to the vehicle - Parking spot #2. Actually none of the spots would constitute a long walk! Upon returning - there is a second parking lot directly adjacent to the pick up lot - where you park your car, note your mileage, and then walk in to the Avis counter to drop off your keys and get your receipt. Again, no line! Easy! #Avis #ToledoExpressAirport

I love small Airports - the Hertz counter at Toledo Express Airport is easy to get to. It's located…read moreright before you get to Baggage Claim. After arriving at Toledo Express Airport - I stopped at the Hertz counter to pick up our car - checked in with the agent - who was friendly and efficient. She handed me the contract and keys and told me which way to get to the car. I love that you walk outside and just around the corner is your car - which of course is in stark contrast to the good bit of traveling you have to do to get to your car at larger Airports. Our car was an almost brand new Ford something or other. It was very low mileage - and so new it had that new car smell when you got into the car. There is no Hertz Gold Express service here - but that is okay as it is a small Airport. Returning the car was also easy. We gassed up before returning, pulled into the return lot, noted our mileage, walked into the Terminal, hit the Hertz counter to drop off the keys - reported our mileage, and got a receipt from the Hertz agent. No fuss, no muss!

A few months ago, I booked a flight and car rental online. Didn't think anything of it until I was…read morenotified that my flight to Toledo (through Chicago) had been pushed to a later time. I figured everything would work out fine, and that just my family and I would be adversely impacted by this delay. How wrong I was. Turns out my arrival time of 7:30 was an hour and a half after this location normally closes. D'oh! I don't think the employee was pleased with that. One would think with so much digital information this should have been known, or something. But I picked up my rental, which only had 350 total miles on it, and zoomed on over to the Great Village of Lyons (it's great, because my folks live there).

Bridget helped me was very friendly my card was not working they were still able to accommodate me…read moreand get me in my rental car Thxs

As far as rental cars go, this place was pretty decent. As for convenience, I have my reservations…read more After a series of delays in Chicago, I arrived an hour and a half after this location closed. At 7 p.m. On a Saturday? Say whaaa?? Fortunately, my parents live close enough (and were awake) to pick me up. Do you have any idea how silly I felt, a grown up asking mommy and daddy to pick him up at the airport? It was cuckoo pants!

Everything from checking out the car, to the driving, to returning it was a smooth process. If I am…read moreback visiting than I will most likely rent from them again.

If I could give less than a star I would. We were double charged for a car that we drove only 40…read moremiles. They charged me $60 for gas because we didnt have time to fill it up on the way to the airport at 7 am. Charged twice the rental amount for gas. Wow. Called customer service, they didn't care. Will never use budget again. They rob their customers blind.