Bridget helped me was very friendly my card was not working they were still able to accommodate me…read moreand get me in my rental car Thxs

As far as rental cars go, this place was pretty decent. As for convenience, I have my reservations…read more After a series of delays in Chicago, I arrived an hour and a half after this location closed. At 7 p.m. On a Saturday? Say whaaa?? Fortunately, my parents live close enough (and were awake) to pick me up. Do you have any idea how silly I felt, a grown up asking mommy and daddy to pick him up at the airport? It was cuckoo pants!

Driver took the long way. Cost me more. And spent more time whining about other companies. Wish I…read morehadnt wasted my time with this clown. Didnt seem wrapped to tight. Glad that ride was over.

i called and received very nice customer service. it was super hard to find a driver on sunday ,…read moreeverywhere i called i received a horrible response like" we are too busy for you" but not this cab company. driver helped me with bags and got me to airport on time. i grateful. recommend.

I had a flat tire & called roadside assistance. Because all technicians were extremely busy upon…read moremy arrival @ Perrysburg facility, the service manager herself did my tire repair! Thank you Melissa for getting me back on the road so quickly!! I have been a AAA member for almost 40 years & depend on them for excellent service in car repair & travel plans.

Wow, this place is amazing. My mother and I popped into town for a trip to Costco. Our car started…read moreto die so we pulled into AAA. The customer service was second to none. Steve helped us immediately and had one of the mechanics look at our car. We ended up staying overnight. They made our car a priority, and had it fixed the next day. We are now thinking about joining AAA because of the customer service experience. ^_^

We have used this tour company several times, most recently to New York City. The tour included…read moreshopping at several Christmas markets. Times Square and several eateries at Times Square were included. The tour also included the Top of the Rock, Central Park, Statue of Liberty, Rockefeller Center and several drive by looking. The tour guides and bus driver made the 10 hour bus drive seem a little shorter with snacks and movies. Recommend for anyone who (like us) wants to go to New York City, but doesn't want drive and schedule places to visit. A must do! The tour also included lunch on your own in China Town or Little Italy, dinner Bens Authentic NY Deli and Buca di Beppo. A chance to savor food from street vendors, see where various movies were filmed and the City of New York. Our previous tour included the aircraft carrier Intrepid and the space shuttle as well as various aircraft. Thanks to Denny (Tour Guide) and Steve our Driver! Great Job!!

We were on the Blue Lakes bus to Chicago. Will never book another ride with this company. The…read moredriver was very bad. She was confusing as per the time ( as she did not seem to grasp a time change from Ohio to Illinois ). She was over a half-hour late picking us up in the beginning and over an hour late at the end. Supposedly she said she had to keep circling for a parking spot but we were standing right there at the scheduled pickup spot and she did not pass by ( not even at the intersection ) even once. When she finally arrived, she offered no apology. Not even a simple 'Thank you for your patience'.....We arrived back in Toledo 3 HOURS after the scheduled time----despite the fact that this woman drives much too fast. My friend had the seat right behind her and clocked her at 80 MPH at times. Is this even legal ? We will NEVER AGAIN trust this company for any kind of booking.

~$40 from downtown to Toledo express airport using back roads (30min)…read more $90 from downtown to Detroit airport. Honest, friendly, fast.

He is rude and condescending when you call and our business will not be using his business ever…read moreagain.

BG Airport Shuttle is absolutely fantastic…read more The second leg of my trip was from Denver to Detroit. The unbelievable happened. Because of extremely strong thunderstorms storms, Detroit Airport declared a ground stop. In mid-air, my plane changed its destination from Detroit to Columbus! We sat on the tarmac in Columbus for close to two hours. Finally we left, but took a longer route to Detroit. Jim McDermott sat patiently for roughly three and a half hours waiting for me to arrive. He was professional, friendly, and drove well. I hesitate to use the word hero, but gosh I so appreciate that he waited so long. Tom Baer hires the best people. When I previously used the service, those drivers were also friendly and professional. All businesses should be run as well as BG Airport Shuttle. I give the highest recommendation. I can only give 5 stars. I wish I could give 10.

Overall a good transportation option. PROS:…read moreBG shuttle service drivers are very sweet. It's a van so capacity isn't an issue. As a non smoker I appreciate not having to smell cig It's a family owned small business which I like to support. CONS: The price has gone up quite a bit the last few years, making Uber or Lyft a less costly choice if money is the deciding factor. They have tacked on a cancellation fee of 5% that they don't disclose. I recently booked a trip to the airport for the end of the following month. The trip was canceled within hours. the $300.00 had been immediately charged to my credit card, but it's more than a week since, and the account has yet to be credited. when I called I was told of the 5% cancellation fee. That should be disclosed in advance. Both legally and ethically. A reservation canceled within hours should not come with a fee. Since that is the only issue I have had in over 3 years of using the service I deem it a good transportation option over all.

We are repeat customers with Mark. Vehicles are clean and…read morecomfortable. Mark is friendly, professional, prompt, obeys traffic laws, and helps with your luggage. All this, and he is reasonably priced compared to other alternatives to get to an airport. We will definitely use Wings Transportation, again!