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    Alamo Rent A Car

    3.0 (2 reviews)

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    7 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(94 reviews)
    16.0 km

    My experience with this Enterprise location was extremely disappointing. I received multiple…read moreconflicting explanations regarding charges that were applied to my account after I returned the rental vehicle. Each representative provided different information, and even the branch manager, Andre, changed his explanation weeks later. A refund that I was told would be processed never was, and no one took ownership of resolving the issue. What was most frustrating was the lack of customer service. Rather than listening to my concerns or attempting to de-escalate the situation, I felt dismissed. Instead of investigating why I had received conflicting information from multiple employees, I was simply told that Toyota had set up the rental incorrectly. While that may have contributed to the issue, it does not excuse the inconsistent communication or failure to provide accurate information. One final observation that contributed to my overall experience: when I returned the rental vehicle, no one asked whether I needed transportation back to the Toyota dealership or offered a shuttle. I ended up walking back, which fortunately was only about a 10-minute walk, so it wasn't a major inconvenience. However, when I arrived at Toyota, they asked whether Enterprise had brought me back, which gave me the impression that transportation is typically offered. While this wasn't the main issue, it added to the overall lack of communication and customer service I experienced. Overall, the experience was frustrating and unprofessional. I expect consistent information, accountability, and respectful customer service when trying to resolve a billing issue.

    Shoutout to the two guys working the counter (especially Joseph). They were absolutely getting…read morecooked....returns, pickups, reservations, phones ringing... the whole circus... and somehow stayed professional the entire time. The problem wasn't them, it was the system. I reserved my van weeks ahead and specifically mentioned THREE times that I needed cargo space. I was told, "Don't worry." Well... I worried for nothing because they still gave me the wrong van... My 8:00 AM reservation turned into a 10:30 AM departure, making me late to my event. Joseph apologized, made it right with a discount, and did what he could. Enterprise Corporate: your employees deserve a raise... and about three more coworkers. The staff is solid. The system on the other hand...Needs an oil change.

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    Alamo Rent A Car - carrental - Updated September 2026

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