Had a time to pick up our truck at 12 PM on Saturday. We showed up and they were closed. When we get to the location, we find out that they are closed at 12. Why schedule a time to pick up when no one is there? read more

Great service overall! Went through Costco Travel Rental Cars. People here are friendly and accommodating.

Reserved a moving truck a month ago. Showed up today to pick it up and were told they don't have it, offered us a cargo van instead. We asked if we could have extra miles because we'd need to make several trips since we were expecting a much bigger truck. They said we could only go over by 25 miles. No attempt to try to fix their mistake. Thankfully U-Haul saved the day- don't bother trying this company, just spend the extra couple bucks to go somewhere decent. read more

Don't book here because you won't even get in. We made a reservation to pickup at 12:00pm, get here literally on the nose...and they're gone? Nobody's here. Lights off. Gates locked. It's closed. Can't even get in. Apparently they "close" at 12:00pm?? We weren't late at all, got here at 12:00pm and everything's clearly been shut down inside for a while. The hours sign on the gate where it says where they close is also like "written in." Attached a pic of that. Soo short story: Made a reservation for 12:00pm pickup They're closed at 12:00pm So yeah, maybe don't allow for a pickup time which is also a closing time....bad Budget!! read more

Budget Rent A Car - Hours - Car Rental Near Me - Chula Vista, California

Be careful when renting a car here. Take pictures of the car, before you drive it off the lot, and when you return it. Also, take pictures of the fuel gage before you leave the lot, and when you return it. I rented a car back in March 10, 2022. The tank was not full. It was in between 3/4 and full. The Mexican guy was very friendly and pointed out that the tank was not full and even wrote it on my paperwork. When i got home, I noticed that the white car had visible scuffs on it. I drove back in the morning, as soon as they opened, to point them out to the female employee, with obviously dyed hair, that was working that morning. She told me not to worry about it because, in her own words, "all of our cars have scratches." When I returned the car, I filled up at the gas station that's about 2 blocks aways on Broadway and L. Just to make sure that I didn't waste any gas because at that time, it was about $6 dollars a gallon. It wasn't full all the way, but it had more gas than when i picked it up. So I dropped it off, and I asked the same employee, the Mexican woman with obviously dyed hair, if she wanted to come out and inspect it. She told me not to worry about it and that they'd be crediting my card the holding deposit within 24-48 hours. So I went home thinking nothing about it. Two days later I see a $35 dollar charge on my credit card. I called the office and no one answered. It rang about 5 times and then it was forwarded to their main office. After calling about 5 times, I finally decided to drive up there, with my paperwork. The same guy that rented the car to me was surprised. The woman had charged me $35 dollars because she claimed the tank wasn't full. Even though he had marked it on the paperwork. Unfortunately, he said he couldn't help me. I would have to return in 2 days, when she came back from her days off, or call Customer Service number. I called the number and after answering their stupid questions, over and over, I was able to get a refund. Like seriously, she wanted me to provide her with a receipt, proving that I bought the gas! The whole thing was ridiculous! I thought the whole issue was resolved. But i was wrong! Fast forward to 11/1/2022. I received a letter in the mail from Budget Rental. I thought it was a coupon or something. Instead it was an invoice from Budget, telling me that I had caused glass damage to the vehicle that I rented back in March 10, 2022 and that they would be deducting the amount from my credit card that they had on file. I immediately called the number that was provided, 1-800-984-9123. I spoke to a man. I told him the condition of the car when I received it and also the $35 dollar gas fee that the woman tried to rip me off. Not only that but if this so-called damage was caused by me, which wasn't. Why the hell would you wait 8 months to notify me? And who the hell rented the same care during the last 8 months? After putting me on hold for a few minutes, he came back on the phone and told me that I would not be charged anything. He also preceeded to send me a confirmation email which stated the same thing. Although he corrected this issue, I will never be renting again from Budget Rental. I'm sure I'm not the only customer that they have done this to. It's back to Enterprise for me! read more

Budget Rent A Car - After I called, they decided to not charge me for damage I did not cause. - Car Rental Near Me - Chula Vista, California

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DO NOT RENT FROM THIS PLACE THEY DO SHADY SHIT *new location on 1008 Industrial Blvd Chula Vista, CA 91911* My husband and I prepaid for our rental. When my husband arrived on the afternoon of 2/28/24 CESAR (the employee who helped us) asked for our CC and told my husband that he was gonna run it for the deposit. When we checked the reciept, we found out we were charged AGAIN for the car for $250 not the deposit. Supposedly, CESAR couldn't find our reservation so he rebooked on the spot AT A HIGHER RATE. We called the 800 number and found out our original reservation was modified (not by us). So my husband told CESAR he wanted to cancel/return the car we were given and asked if he could reseve another rental or they match the price we orginally prepaid... CESAR said no they can't do that PLUS they didn't have any cars available anyway (even though their app said otherwise but ok). So then my husband asked if he could rent the car he had just returned again but at the price we orginally pre-paid...no response... lol what the fuck. None of it made sense. They didn't have any cars available but then how was CESAR able to deceivingly book us a car on the spot because he "couldnt find our pre-paid reservation"? We've been renting from this location for years but of course we'll be going elsewhere. Now we have to monitor our bank acct to make sure the charges do not post. And if they do we will have to go through the headache of disputing them. read more

Avis Car Rental: This place is great! I Uber and Lyft when I'm bored in a 2 year span and I also don't want the miles on my BMW. Itza is really awesome and really helpful along with transparency. I tried at other Avis locations and I just didn't care for them. Itza helped me get into a sweet car for work and everything was ready when he said it would be. I understand to each is own when it comes to reviews, however, for customers all it takes is communication with Avis and as a understanding what they can and can't do. Bottom line, Itza helped me tremendously and for that, I am grateful for all of his help because I had issues at the other Avis locations. read more

No rentare carro en esta compañía muy mal servicio haces tu reservación y cuando llegas te dan otro carro que no y cuando lo vas a regresar no te lo quieren recibir que por qué lo tienes que regresar donde lo agarraste cuál es el punto de rentar si no lo puedes entregar donde te quede más cercas aún cuando tú escoges la locación pésimo servicio y además nadie te ayuda en servicio ala cliente read more

The easiest most friendly and a wonderful gas saving vehicle, newer clean pretty vehicle that worked perfectly for my Texas trip, so appreciated with on board gps, and radar operated cruise control, visual Back up control grid, blue tooth. Price was great total with tax was $550 for 11 days, are used to my own insurance, so it save me lots of money read more

My car was munched in an accident and ended up needed $5500 in repairs and a month in the shop. A quick Internet surf resulted in renting a nice Chevy Malibu from Budget/Avis on L Street in Chula Vista. Cesar DeSantiago, the agency operator, was very accommodating. The rental and return of the Chevy was problem-free, in addition to being a fairly good deal. Oh, and I had to replace the battery in the rental car fob. Cesar gave me some credit on the rental for that. Thanks ! read more

Not a fan of "Budget", but am a fan of the customer service at this location. We had issues with our reservation at another location and were transferred here. I didn't catch the name of the individual who helped us at the counter, but she was super efficient. I appreciate the fact that even though she was busy she was on it! When something was being printed for the customer in front of us to sign, she looked up our reservation and started working on it. If only more people were like that. On a side note, be sure to ask how to get to the back lot to return the truck. Depending on how big of a truck you get you might have a hard time going through the front gates. Also, please make sure you know up front about the particular truck you are getting. Our truck was "upgraded" due to the reservation issue. Sounded great, but that meant more gas. Our truck had two different fuel tanks we had to refill. read more

Budget Rent A Car - Car Rental Near Me - Chula Vista, California

For years I rented cars for business and leisure from Enterprise. I was accustom to poor service and long waits. I thought that was the norm - until I tried renting a car from this Budget location. The entire staff demonstrated warm and outstanding customer service. My car/SUV was topped off and spotless. This Budget location provided me with my ideal vehicle while saving me both time and money. Thank you! read more

Great service!!! I love this place is my favorite when it comes to rent a car really friendly and great customer service

So I used Budget service a couple weeks ago to move a family member from LA to San Diego County. The process for renting a moving truck and then returning it was very simple. And the prices compared to U-Haul were a big difference with concerns to mileage. The mileage is where you save with Budget. With U-Haul I got the run around and they were rude and negative on the phone. However, Budget was very simple and the staff were friendly and actually cared that I was there. I was very pleased and I will use them again in the future when the time arises. read more

Budget Rent A Car - Rent cars too. - Car Rental Near Me - Chula Vista, California

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I don't understand the low ratings for this business. I was stressed about renting for Thanksgiving but I have had a great experience with these guys. I had heard some stories from friends about issues with pre-Apple paying, but they gave me no issues at the counter. They were welcoming and upgraded my car for the same price. Definitely recommend picking up your rental when they open- you can choose your car and they are honest if a car in your category is not ready! They go above and beyond. Turns out there was a screw in the tire of my first car- they had me come right back and upgraded me to a Ford Bronco! Super awesome and is making my Thanksgiving trip a super fun one. Thank you guys for such awesome service!!! read more

I just want to thank Budget for CANCELLING MY TRUCK RENTAL LESS THAN 24 HOURS BEFORE I PICKED IT UP. I rented this truck because I am moving so obviously this last minute cancellation was a huge inconvenience. Did they offer to get us a a new one or help us find a different location? No. Horrible customer service. They offered no help & basically told us we were on our own since "it's the weekend". Never using them again. read more

My husband picked up a car at 0800 on the Thursday morning before the Memorial Day holiday. He was not offered the opportunity to go over the car with the agent. They provided a filthy car, that smelled of cigarette smoke. It had a cigarette burn on the passenger seat and on the door panel. In addition there was a spill stain on the driver seat that covered 80% of the surface area. On the carpet behind the passenger seat there was a "stain" that appeared to be chewing gum. The exterior had a large scrape across the rear bumper and a broken light on the lower right side. When I tried to call them a little before 4:30pm (after i got home from work). The location is supposed to close at 5pm and no one answered. After 5 rings it would transfer to the national number. I continued to call the chula vista location each time it transferred (17) times and no one answered. After their posted close time I tried the national number and was on hold for approx 20 minutes before I gave up. Having to spend the entire trip to from and around Utah for 4 days in a car with a disgusting smell pretty much ruined most of my trip. The car is 2019 and has 53k miles on it. And on top of it all the Ford Fusion has Toyota Camry manuals. The car has NJ Plates. The NJ registration expired May 2020 and an insurance card, that expired 1 July 2019, the insurance card did not have the make and model listed. We rent from budget often and have done so for over 20 years. This is the first time I have ever recieved such a disgusting filthy vehicle. read more

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Impressed! I rented a car here this week. The customer service from both Jessie and José was outstanding from the time I walked in until I returned the car. I noticed they took the time to get to know the customers, even knew by first name and did what they could to make sure everyone was well taken care of. Definitely will be back. read more

Went to rent a 16' plus a car tow from budget. Moving from CA-TX so a looooong drive. Well everything looked fine when we took the truck. That evening as we started our drive it seems like everything was falling apart as we hit 45mins into the drive. They need to give better trucks with better engines for those using it for a long move/drive. The engine kept stalling, hitch lights didn't even work because whoever did the wiring was lazy as hell so nothing stayed, the wipers were horrible !! And it was raining so screw us right. I paid almost 4K for something that could've left us on the side of the road with all our belongings any time. And did they even try to refund or compensate? Of course not. A shit show I must say. read more

Great and friendly customer service, good selection of cars at reasonable prices and they are open 7 days/week. If you're looking for a quality rental car in the South Bay at a reasonable price and with friendly service, this Budget location is for you. read more

DO NOT BOOK A CAR RENTAL HERE!!!! I booked my car rental for Budget/Avis through Costco for an out of town tournament for my son. I usually go with Enterprise or Hertz but figured I'd try this place out since it wasn't too far from home. What a HUGE mistake. I was scheduled to pick up the rental at 12:30 PM on a Friday. I get a call at 3:00 PM the Thursday before to tell me that they don't have the car I reserved. Upsetting but I need a car for my son's tournament so figured I'd pay for an upgrade or or just downgrade. When I ask the guy on the phone he tells me there are NO CARS AT ALL! That's like Crumbl not having cookies or a library not having books! When I ask what's the point of a reservation the person on the phone tells me that's why they're giving me a courtesy 24 hour notice. Umm wait, you didn't know there were no cars on the lot the morning before and paying attention to details is obviously not a strong point because calling at 3:00 for a 12:30 reservation is less than 24 hours. I guess I should've just stuck with Enterprise and Hertz, the couple extra dollars saved is not worth the horrible service. read more

Staff was very helpful. I did not get her name and not sure where I placed my receipt. I tried getting uhaul and of course, they were all out pretty much all locations. I reserved a truck from budget while I was at uhaul confirmed availability and bam. Picked up the truck an hour later. The truck was new, clean and ac working full blast. She made the transaction fast from start to finish. I dropped off the truck and ordered an Uber ride home. Great service! read more

When I went to rent a car with them I called them and got an appointment and when I went for the appointment they told me you don't have any reservation. Very bad customer service I rent a car for uber and the girl that works there told me whenever you bring the car will charge you until that day . They called me if I wanna extend the less and I told them no I will bring the car back they said okay, when I went they told me you have till Monday or will charge you for full week and I was okay with that when I left they send me a receipt for $415.71 and I was supposed to pay only $247. I don't recommend this place One more thing when I get the car it was all dirty. read more

Budget Rent A Car - Car Rental Near Me - Chula Vista, California

They act very friendly and then screw you over. Overcharged for a whole day while I was only 3 minutes late.

Excellent customer service and very friendly staff. Very accommodating!! I highly recommend this location!! read more

We rented a truck there, and couldn't be happier with the service, the promptness, the clean vehicle, and the excellent rate we were quoted. The truck ran like a dream for the entire 1,650 mile trip. I always rented with U-Haul, and I can tell you definitively: no more. U-Haul is expensive; their trucks--at least the ones I rented--were always substandard, with poor engine quality, horrible gas mileage, and unsmiling clerks. Did I say expensive? Renting with Budget saved us almost $1000! No joke! We want to thank the people at this particular rental outlet. We were treated like human beings, not potential criminals. Small things like that are very highly appreciated. read more

Rented an SUV that had a paper that stated the car was cleaned and disinfected, BUT I still had trash from the previous renter, windows were DIRTY, and the cup holder and side panel and cup holders weren't vacuumed. read more

The customer service was great here. I always get exceptional service when renting vehicles from this place. Cesar was very professional and went out of his way above and beyond to accommodate my vehicle renting needs. I will always rent my vehicles from this Avis just because of the customer service. read more

I reserved a truck on line and received a confirmation number. I was going to be a few minutes late so called the location. Good thing I did as when I called I was told there was nothing available and to check on of there other locations over 10 miles away, they might have something! I was informed it happens all the time. Horrible customer service!! Called UHaul which was close to me and picked up a truck a half hour later, ultimately saving me money! Won't trust Budget again! read more

Made a reservation here. Paid the bus fair. Arrived to find out that they had no vehicles available. "I'm sorry, it's a system problem." What's the point of making a reservation!!!!!? Better to pay more somewhere else than to show up here and get nothing! read more

I would give this place 0 star if that was an option. I had reserved a 16' rental truck and a hour before they close, they called me to tell me the vehicle that was confirmed for me was not returned. Jose was the individual that called me to tell me that I can call customer service and figure it out because he doesn't know what to do. That's all he kept saying, "I don't know what to do." As an employee of the company it should be their job to figure out a solution and not tell a customer to figure it out themselves. He was very unprofessional and I took it upon myself to contact customer service since he obviously couldn't do it or want to do it. Contacting customer service pretty much had no solution for me either. All they could tell me was they sent an urgent message to the inventory manager and I should expect a call back within a hour. After a hour I called customer service again and they said I wouldn't get a call back because they are all closed already.... So clearly the employees give out false information or don't even know their own hours. I called customer service first thing in the morning and all they could tell me was they will send another message to the inventory manager and I will get a call within a hour, no more than 2. I was even flexible and told them I would take a 12' truck if available. Never ever received a call back. I received a call from someone at this location name Cesar. I told him the situation and he said he can call around and see what stores may have a vehicle. Apparently no stores in the area had a truck. He said he will contact the inventory manager and call me back. Cesar also, never called me back afterwards. At this point it was 30 minutes before I was scheduled to pick up the rental truck that was "confirmed." Luckily I was able to contact Uhaul and they saved the day. Don't waste your time with Budget. Most useless customer service ever. Rather pay a little bit more for a reliable service. I would never ever recommend Budget to anyone. Save yourself the headache. read more

I had no problems renting a car from this location. The customer service was excellent, very friendly guys working here. No issues with using a debit card. Everything went great and I would definitely rent from this location again. read more

To give budget customer service any rating more than a negative number is being too generous. Even a ZERO rating is being too nice!! When you think it doesn't get any worse, people's incompetency will continue to surprise you. So I thought the refund was on the way since they comped it, and a week later it didn't arrive so I called again. I was told that the agent who helped me last only canceled the contract but not the reservation. I don't know the specific distinctions between the 2 that Budget deemed it necessary to have both, but apparently it is only when both are canceled that a refund can occur. SHE DIDN'T CANCEL MY RESERVATION SO A REFUND WAS NEVER, EVER, EVER COMING!! Pardon my French but WHAT THE MOTHER FCKING HELL??? Are you serious????? read more

Avoid this place at all cost. Especially at the end of the month. They double book everything and your odds of getting a truck are 50/50. After making my reservation a month in advance, They did not even bother calling me to tell they will not have a truck for me. When I showed up to pick up the truck they said they did not have one available and they did not offer me an alternative either. Then later that day they tried running my credit card. read more

Wahh. My car hit 200,000 miles just before my baby's 1st birthday trip to Disneyland. I decide to rent a car, just to save my poor putt putt the trouble. Looked up a few places and they looked like the best deal. Upon arival, the place looks small. Wasn't expecting anything grand in service or car quality yet I was very pleased! Will use them again. read more

Probably the most ghetto experience I've had renting a car. The budget website says they'll pick you up. If you need a ride don't expect it from this site. I paid gas money for a ride home in the car that I had filled past the full line. I live 3 miles away. When I picked up the car I only got one key and I guess there was no note of how many keys I got because the people checking me in acted like I possibly stole it. Enterprise was only a few dollars more. Lesson learned, I'll stick with them. read more

Worst company, just go to the BBB website and you will find the reviews. I never received a service or product, my money was still withdrawn and when I called to cancel like I was instructed by the guy behind the desk. I was on hold for 1:45 min total because they kept putting me on hold until I called from a different phone and told the guy I knew he did not care but that I just wanted my money back, that's when I finally got him to tell me that if I wanted to cancel they will charge my account $150.00 cancellation fee. Worst of the worst, its cheap for a reason. read more

Ok, so...my car shit the bed about 3 weeks back. Between sharing and borrowing a car at different times, my lovely mother decided to rent a car that I could use. Seeing as I Iive in Spring Valley and work in La Jolla, her 4runner was causing my wallet to hemorrhage. So, we shop around a little, looking for the cheapest place to rent a car for a week until I can get a new car. I think the total for 8 days was $202 or $204...not bad at all comparatively. We picked the car up on a Saturday around 1pm. There were 3 very young guys working the front desk and, while I'm relatively young myself and appreciated youthfulness as opposed to old grouchy ass people, I think they may have cut some corners. Not entirely sure, but I really didn't care. When I dropped the car off the following Sunday, there was only one guy working and, hot damn, it took foreeeeever! Thank god I was the second one in line but returning the car took about 40 minutes. All in all, not a bad set up for the price and the relaxed dog and pony show. read more

I am currently in the process of renting this car. I have to keep this company because I dont have the time to exchange it for another company. First they gave me a nissan versa with scratches and dents as if it was in an accident then the car had no alignment and when I told them they sent me down town with a car they new was not safe to exchange , I tried to call downtown first to make sure they knew I was coming and also for me to be compensated with an upgrade or something for the inconvenience but I was on hold for almost two hours , they never cared and only repeated robot answers when they did actually pick up after my third call and I had to call from a different phone I was told they can only do something for my next rental they dont upgrade for inconveniences, I told them I would never rent from them again , so I needed to be compensated now they continued with robot responses and after I got so angry I hung up , they wasted time , safety and now they dont care or want to compensate. I woulds recommend this company should NEVER be used. We don't know if the local Chula Vista one will compensate for what we have been through we will have to see when we are done with the rental we don't have anymore time to give Avis today it is a shame the lack of customer service and character and people skills the people I spoke with on the phone have. read more