my husband's go to weekend place always finds what he needs and doesn't need, and stuff for me too!read more

Do not come to this store expecting help unless you already know exactly what you need…read more I brought in a washing machine drain pan plug and needed help figuring out what size hole saw to use to cut an opening for the drain hose. The first employee I asked had no idea. I asked for someone who could help. I was told to go to the front desk for assistance. I waited in line, asked the cashier, and she also didn't know. I had to ask for additional assistance. She sent me to find another employee on aisle 2. Thankfully, that young man was the only bright spot in this experience. He took the time to measure the piece I brought in with calipers and helped me determine I needed a 1 1/4 inch hole saw for PVC. He was professional, patient, and genuinely tried to help. Meanwhile, the checkout situation was equally frustrating. The line grew to three times its original length. Another cashier was called up, customers moved to the shorter line, and then were told to go back to the original line until they were called over. There was no signage or clear direction, so every new customer repeatedly got in the wrong line. It was poorly set up and not customer friendly or logical. The store would benefit from more employees with subject matter expertise, stronger customer service training, and a more organized, customer friendly process for opening additional checkout lanes. I doubt I will return, which is unfortunate, because with better staffing and clearer systems this could have been a very different experience. The only saving grace was the one employee who sincerely tried to help.

This store did a fantastic job hosting a project on 6/7. Kids were invited to paint a hammer for…read moreFather's Day. They provided the hammers,paints, brushes and lots of snacks. They were incredibly welcoming and friendly. Everyone on the staff treated kids like VIPS, and they ran their well organized event like it was the most important thing to them. It was clear to see they spent extra payroll and plenty of other extras on this event to be good neighbors. I'll be happy to do business here again!

I've used the twice to get lumber delivered - both times the prices were comparable (or lower) than…read morethe big box stores, everyone I dealt with was professional and friendly, and they even have free delivery! I recently needed lumber for a large project - I placed my order at 7:30 in the morning on a Saturday, the wood was neatly stacked in my driveway (as per my request) by noon!

As a landlord , I have to make decisions about purchase orders for my property. I contacted…read moregrainger to get a quote on a case of freon and was told they could not give me a price because I was not a/c certified. I explained that I would be having my maintenance tech make the purchase and arrange delivery, that I was just confirming what company had the lowest price to expedite the process so that when he finished the job he was working on he would know where he was going to pick up the materials. I can understand not selling the products to unlicensed amateurs but not being able to quote a price to the person who has to make the decisions about where money is spent I promise you is a huge mistake.

Grainger did some soul searching or something because they are back! Needed a capacitor for an AC…read morecompressor. Called and talked to a very polite english speaking woman. They didn't have the exact part ,but she connected me with a technical expert that provided a compatible part. Who then connected me with the store to verify inventory and pull the part before I arrived at the store. Paid over the phone and the part was waiting for me. Back on the job site and part replaced before lunch was over. I am back to using Grainger as my first call.

Been to every welding supply shop in Austin over the years. These guy's are the best. Fast refills,…read moregreat service, decent prices.

BILLING FRAUD! AVOID! SHADY!! Used for oxygen, carbon dioxide medical gas tanks as my veterinary…read morepractice's sole supplier for 18 yrs. Invoices cryptic, impossible to understand. When my business permanently closed due to forced retirement in May 2024, all gas tanks returned. Found over-billing for #8 gas tanks (nitrous oxide, oxygen) that we never had. We had #13 tanks from 2009-2024 but billed rent for #21 tanks; # tanks billed increased over time; more than $7000 over-billed over 18 yrs. We only had storage tanks holders for #13 tanks! Attempted direct communication assuming honest mistake- poor response to phone calls, letters, email. Owner David denied then attacked asking for even more payment from us for 8 tanks that do not exist. Review of our invoices, delivery sheets proved one nitrous oxide tank error and start of when total # oxygen tanks started increasing. David agreed on nitrous oxide error but no reimbursement, no response until invoices received 10/9/2024 for monthly tank rentals June-Sept for #8 tanks we never had. Charges even includes the one nitrous oxide tank that David admitted error on. Ongoing nightmare even to stop billing for ghost tanks. Do not get ripped off like my company! Just AVOID!

EVERY Employee, product & location is up to speed, on ALL levels. I recommend Clements to ALL…read morePeople, EVERY day/night...

There are some really nice people that work at this store. I have been coming here for about eight…read moreyears... Ever since we moved to Austin. I have never had to return anything until today. All I will say is this: when a store associate recommends a product and it does not work properly, the company should stand behind the product and make it right. Clement's Paint Downtown did not make it right from my perspective, so I will not be back.

Use this place for work often easy to call Lynn order and just pick up or just come over and get…read morewhat you need great service as you're very thorough. Good customer service on the front side and the back side if you need metal definitely suggest it.

So my teenage son got into welding last summer after a class at Laguna Gloria. Normally dad is on…read morepoint to teach the kids how to do things, but not so much with this. He quickly gained more knowledge and experience than I had, and I ended up in the "drive him places and pay for stuff" position. So he gets a welder for Christmas and then needs some stock to build a welding bench. I tell him to make a plan about what he needs and to find a metal shop and we'll go get a quote and pick Up what he needs. Man, I was figuring he was gonna be in for a rough ride on this one. But the guys at Westbrook we AWESOME. Super patient with him walking through his project, giving him a quote, working on a re-quote, and when the price still wasn't in the dad budget, helped him select some useable parts from the scrap area to work towards what he needed. And when they learned he was just starting out, they said "hold on, we've got some scrap that's too small to sell" and handed him a box with about 10 pounds of small parts and told him to go practice... which he did." (He managed to build a nightstand like table with them... not bad!) Long story short, my son has a new hobby and I will basically go here from now on whenever we need metal or welding supplies, because the level of service is out of this world.

The tech in the shop gave a number to "Bill" that works out of his garage. Jack acted uninterested…read moreand acted like he was doing me a favor. Never again. I left because none of them acted interested in doing a tune-up on my mower.

If front door is locked swing around to the back/shop. It's a bit of a hidden gem…read more I walked into shop with a jammed up hedge trimmer thankfully it turned out to be a super quick fix. The gentleman who helped me out recommended a product he used to lube the chain/blade and I was blown away by the many options available in stock and fairly priced. Best way to describe the showroom *Lawn care provider porn...Echo,Stihl,Honda,Shindawa, to name few I'll certainly be bringing other equipment to get worked on in the near future,the staff is knowledgeable and ready to help.

I was a long time (25yr) customer, spent a LOT of money over at American Bolt, but then I…read moreencountered a bad situation with product quality at the store. I bought a wire cup attachment, it went south in minutes, costing me about $20. They (owner Dane Jackson) refused to back it for a quality swap-out, and lied to me at the counter, and said that he would have to contact a product REP, as an excuse to refuse to help a long time customer. They actually have a 15 day written complaint system, unknown to the customer (not displayed), and do NOT have a company built on trust, do NOT believe in quality products or doing things the right way every time, as they (family owners Jim Jackson, Dane Jackson) mention on their website. Stay away from this place.

Came here to find a specialized bolts that the big brand hardware stores didn't have, the place is…read moresmall but the service is incredible, a guy named Art came to help me and did everything in his power to find an exact replacement! Definitely come here if you need any specialized bolts!