Wow! Just Wow! Not enough stars! Our former insurer dropped…read moreus with only two days until policy expired--we never received the cancellation letter they said they sent; no backup emails or texts. We are in Sonoma Valley, high fire area. No one seemed to want to help us. Rob took the time out of a VERY busy day to help us get CA FAIR Plan coverage as well as additional Farmers HO coverage. He was responsive like NO other agents I called, and asked pertinent questions to customize our coverage. Nobody else did this: all cookie cutter quotes. He was fast, patient, efficient, kind and personable. When all done, he said "Welcome to the family." Meanwhile, six or more agents I called yesterday haven't even returned my calls yet. Like I said, WOW! So grateful! Will sleep tonight!

Rob goes above and beyond to help his clients. He is responsive, thorough and assists more than any…read moreother agent I have dealt with. Homeowners insurance is not easy to navigate in this fire zone zone, but Rob persists while other agents give up or don't even respond. Very grateful for his level of knowledge and professionalism!

Rude on the phone and asked for a manager to call, never did. Been a customer for 29 years so, they…read moredon't care about loyalty

Unparalleled customer service!…read more Marissa Magnelli has been our business insurance agent for years and I cannot express how exceptional her service is. Her commitment to understanding the needs of my business and expertise in the field is evident in every interaction with her. She is dedicated and always gets back to me in a timely matter to answer my questions and/or provide guidance whenever needed. Her professionalism and efficiency is invaluable to my company and I feel at ease being in such good hands. I wholeheartedly recommend Marissa Magnelli to any business owner seeking the best of the best in insurance services. Thank you, Marissa, for your exceptional service and support! Here's to many more years!

I cancelled my policy with Allstate over 3 years ago. I continue receiving solicitous phone calls…read moreafter repeatedly indicating I'm not interested in coming back to Allstate. Today I received another badgering phone call. I told the sales agent from your office that I am currently homeless and without a vehicle. Her response was, "Do you have any friends or family who might need insurance?" I absolutely cussed her out and hung up. Do better a$$holes

Joseph Lehr went above and beyond in assisting us with our renters insurance policy. Super…read morefriendly, respectful and incredibly helpful. Highly recommend. Thank you Joseph!

Spencer was a great help in finding me a new insurance company. He tailored me to a company that…read morefits my needs. He answered all my questions and was readily available to any concerns that popped up! I would highly recommend him to all my friends/family!

Spencer was referred to me through Smothers Mercedes Benz of Santa Rosa. I was able to work with…read morehim over the phone to efficiently obtain a quote and good rate for my new vehicle and drive it off the lot that afternoon. I appreciated his professional approach and knowledge!

I have my car, house, earthquake and life insurance with Jared. Always very polite and great follow…read moreup, highly recommend!

Very upset with this insurance never had an insurance that raises up there prices by 30$ each…read morerenewal. When I call they tell me it's not them it's the state. But after comparing my rate with State Farm's with my family my brother having progressive and my sister having gaico and my friend having Allstate they confirm they haven't had an increase in the past 3 years and it just weird that on me with state farm only gets an increase each time please do no sign up with them and I will be cancelling my insurance with them as well. Got a quote with progressive for 90$ for the same coverage and I'm paying 138 now ! Ridiculous

When I decided to take a much needed sabbatical from nursing, Renee assisted me with navigating…read moreCovered CA for appropriate medical insurance coverage at the start of my sabbatical, and again at open enrollment this month. She is knowledgeable, experienced, kind, and professional.

Renee has been so helpful in getting my Medicare advantage plan in place. Gave me information…read moreregarding options and coverage that made it possible for me to make an educated choice for my health insurance plan!!

Purchased an insurance policy from them, after I went home and looked at the policy, I decided it…read morewas not what I thought it was. I called and cancelled the policy, 1 hour after I left the office. They had already processed my check! Now I am waiting for a refund, $4000, and its going on 4 days? Very hard to contact Robert, not happy with any of this process!

If you're looking for poor service, rude attitudes, and zero accountability, this is the place…read more Once they've got your money, don't expect help with anything. I've had insurance for over 20 years and have never dealt with anything like this. I gave this company a shot, and it's been nothing but stress ever since. They lost all my info and won't bother contacting IT to fix it. The lack of professionalism and the way the staff act like victims instead of taking responsibility is honestly shocking--especially for a company this big. It's been over a week, and I'm still waiting to hear back from Robert or Leslie. Just a heads-up to anyone thinking about using them--proceed with caution.

Barrett is efficient and trustworthy. We have consulted with him for years regarding life insurance…read moreplans. We recommend him wholeheartedly.

I was with Kathy Crim for many years and she was AMAZING. When my account was transferred to…read moreKathy's office, she called and introduced herself and the team. Kathy reached out on a regular basis to check in. ZERO communication from Carmel or her team since Kathy retired. When I reached out to find out what needs to be done to add another person to my policy, it took Carmel's office almost THREE DAYS to return my call. And it gets even worse - on Feb 26, I happened to look at my online account and noticed a car was added to my policy that I don't own and they removed my Accord from my policy. When I called Carmel's office, I was told "Corporate" replaced the vehicle on the policy and there was no record of who completed the transaction. They escalated the change "to corporate". Now almost 9 days later, the car is still on my account and I am being billed on my policy for the new car. WHY I'm even more FRUSTRATED - I called State Farm Customer Service line on March 7th and it turns out that the person who added/issued the policy change to my account was in Carmel's office. The people in her office are covering their mistakes by blaming it on corporate!!!! Thank goodness Customer Service is available. I have ZERO TRUST in what I am being told from Carmel's office!!!

These guys are gawd awful. They literally work against you when it comes to managing your…read morepolicies. I hired them as a favor to my nephew, brought about 6 policies beetween home and auto. Was always a guess whether the policies were active or not. They couldn't manage to just charge me annually. I would not recommend this agent if she were the last agent around.

Joleen is a caring and considerate professional who helped me feel comfortable and welcome in her…read moreoffice. She's especially adept at women's financial planning and conversations about retirement. She understands and builds you up.

Joleen does a great job asking questions and figuring out the best life protection path to take…read more She takes the time which I really appreciate. Joleen follows through with a program that is customized and follows up regularity to make sure needs have not changed. Your work is greatly appreciated. Ethan C.