Update: Now it's been almost 3 months to get an update on my sunglasses. Still, no one has called…read moreme back since the initial call a few weeks ago, when they were with a "rep," so I walked into the office today. They sent a young tech to tell me they couldn't find anything and asked me if I had received a call. I said no. I quickly gave her the history of what has been happening and about my call earlier in January. She dug around and pulled my file, and the poor thing had to tell me I had an additional $547 due. What?? It's been three months, and my initial visit was Dec 6, 2022. No one has attempted to call me to tell me I owe money and that they were not ordering my sunglasses, either. I paid in full for the sunglasses. WTH? I told her I was not mad with her, but the other ladies in that office for putting her on this, and their lack of backbone. I told her I'm done, I wanted a refund of what I had already paid, and they could have the glasses. She said she'd have to talk to Dr. Russ about the refund. I said I wanted to talk with him, as well. I waited. No Dr. Russ, but she appeared with a check for my initial eyeglasses, but not my sunglasses, so I came back the next day to get my second refund. Upon arrival, there was another couple on their phone outside, and based on what I heard, and after talking with her husband, they went through the same. Ordered glasses and after a month, and paying, no glasses! They were offered a check, too, but were hesitant. Evidently, I'm not the only "patient" going through the waiting game at this business. Better business bureau needs to know this, or even WRAL.

I have been to several optometrists throughout the area (Dunn, Fuquay, Benson) and these guys are…read morethe best. The ladies behind the desk are helpful and patient.

Good eye doctor glasses are kinda expensive, but the ladies are really helpful with helping you get…read moreyour glasses adjusted and fitting into your face. They have many different locations so that's also nice depending on where you are can schedule an appointment close to you. I don't like sometimes I come in and they switch my doctor up. I wish they just keep my appointment with the doctor that I'm scheduled to see but overall today I had to go visit so I'll say five stores. I recommend them and like a couple other places I went they usually get my glasses prescription right and if they don't, they get it corrected

Although their frames are rather costly, the service, kindness, and professional know-how are…read moreunparalleled. Both Drs. Byrd and Glass are top notch professionals.

Unless you want a frankly fundamentalist Christian approach to eye care, don't go here. "Christian"…read moremusic wafts in the air, pamphlets and pictures abound. I'm happy that they have a faith and seem devout, but I don't want it delivered to me while I'm having my eyes examined. It's just not professional, and it doesn't respect my faith. I have found another provider because of this.

This is the same shop where I got replacement lenses for my old frames several years ago. At that…read moretime i called and/or visited several optometrists and found the best price for the same services and product here. I've been perfectly happy with those lenses. Now I need a second pair of glasses and contacted them again. I didn't have a long wait for my appointment. They take their time all the way through and were all pleasantly patient with my questions and very considerate with all my concerns. I knew a brand of frames that works well for me but there appear to be many frames to choose from and the frames fitter was knowledgeable. I frankly enjoyed my visit.

Had my new patient appointment/cleaning yesterday. They took great care of me. They were…read moreprofessional. Explained everything to me. I'm 100% happy with them! They were definitely worth the drive from Ft Bragg! Also to add, they got me in pretty quick as some places I've lived you had to wait up for 6 months for a new patient appointment.

Me and my daughter have been attending this dental office since 2020. I called in on 1/11/22 to…read moreschedule a tooth extraction, which the receptionist advised me that she would be able to get me in for an appt on 1/12/22 @ 1p.m. So, I showed up to my appt on time, they took my temperature and immediately took me to their back room. The dental assistant was very nice and talkative which helped pass time while I waited on Dr. Taylor. The dental assistant took x-rays in the mean time. At about 1:30 Dr.Taylor came in to talk to me which was fine. Dr. Taylor left out again and at about 1:40ish she came back in to administer the numbing medication, in the mist of her numbing my tooth another dental assistant (male) stood in the doorway of the room I was in to tell Dr. Taylor he needed her in the room next door to me. (Note. The people next door had literally just gotten there, and I've been there for 45 mins now), after she numbed my tooth she left out. I assumed she went into the next room which she did. Now from my understanding numbing medication takes about 15 mins to fully take affect. With that being said Dr. Taylor didn't return to my room until 2:45. At this point I was very irritated. (Note. I'm 9 months pregnant & need to eat every 2 hrs.. so at this point I'm pretty much starving). In the mist of my hr wait 2 dental assistants kept asking if I was numb and I stated Every-time "yes, I've been numb almost immediately after it was administered" they also kept advising that Dr. Taylor would be in shortly. But the shortly never came. At 1:45 when Dr. Taylor did come in she asked me "is there a problem", I stated yes and explained to her how I felt. She then stated that she was doing me a favor by extracting my tooth and that She had other patients to attend too. She then laughed to her dental assistant and stated that I was very rude. Which I then told Dr. Taylor I felt She was very rude and unprofessional. I understand that these offices have to maneuver between patients, but to leave out of my Room to attend to another patient who literally just arrived in the middle of her numbing me is just insane. Dr. Taylor took so long to Come back that she had to administer more numbing medication because I could feel everything she was doing ( I'm assuming the bit of numbing she did give me was wearing off within that hr time frame). I felt as if Dr. Taylor picks and chooses which patients to treat in a timely matter.. and I feel like this is due to Insurance type and race. Dr. Taylor then stated "well You can leave" & after waiting 2 hrs to get a tooth pulled who's leaving at that point...?!?!? Not I. Please perform the extraction that I've been waiting on for 2 hrs. So to sum this up, Fr. Taylor Came in at 2:45 and to pull my Tooth and I was getting Up out my of the chair at 3p.m. I'm saying this to say it took her 2 hrs to do a 15 Min procedure which is RIDICULOUS. She laughed at my feelings which was disrespectful. All in all, I most definitely will not be going back for further checkups. Ps. Dr. Taylor staff were GREAT. It was literally Just the dentist with problems.

I really loved the girl that took me to the room and was in there when I was seen and the Dr. was…read moreextremely sweet and professional... I felt she knew her "stuff" and felt very confident leaving and knowing that I didn't have any skin cancer. The only "con" of the visit was checking in... I didn't think the girl there was friendly at all. She gives the "first impression" feeling when someone goes there for the first time... and I wasn't feeling good about the visit at all... she could really be more friendly ... anyone working with the public needs to be cordial and nice and not act like we are putting them out when asking them a question, etc... Just my two cents worth, but I just don't feel there is any need of that. Again, I loved the girl who took me to the exam room and the Dr. that I saw today!!

I love this place! Very kind staff and incredible customer service throughout the biopsy, testing…read moreand surgical process. I highly recommend this office for your dermatology needs.