Update: Now it's been almost 3 months to get an update on my sunglasses. Still, no one has called…read moreme back since the initial call a few weeks ago, when they were with a "rep," so I walked into the office today. They sent a young tech to tell me they couldn't find anything and asked me if I had received a call. I said no. I quickly gave her the history of what has been happening and about my call earlier in January. She dug around and pulled my file, and the poor thing had to tell me I had an additional $547 due. What?? It's been three months, and my initial visit was Dec 6, 2022. No one has attempted to call me to tell me I owe money and that they were not ordering my sunglasses, either. I paid in full for the sunglasses. WTH? I told her I was not mad with her, but the other ladies in that office for putting her on this, and their lack of backbone. I told her I'm done, I wanted a refund of what I had already paid, and they could have the glasses. She said she'd have to talk to Dr. Russ about the refund. I said I wanted to talk with him, as well. I waited. No Dr. Russ, but she appeared with a check for my initial eyeglasses, but not my sunglasses, so I came back the next day to get my second refund. Upon arrival, there was another couple on their phone outside, and based on what I heard, and after talking with her husband, they went through the same. Ordered glasses and after a month, and paying, no glasses! They were offered a check, too, but were hesitant. Evidently, I'm not the only "patient" going through the waiting game at this business. Better business bureau needs to know this, or even WRAL.

I have been to several optometrists throughout the area (Dunn, Fuquay, Benson) and these guys are…read morethe best. The ladies behind the desk are helpful and patient.

My best experience with an eye physician. Caring, thorough and explained everything. He made sure…read moreI understood the test results and prescribed what I needed. Fantastic experience.​

** Read fully to see how they tried to hide their failures** At first it seemed like a great place…read morewith a great selection of glasses UNTIL I got my glasses and they were terribly off. Eventually it turned into me getting migraines. After returning to their store a few times trying to troubleshoot my issue of feeling like I was crossed eyed when wearing my glasses that were $316 WITH insurance they made me an appointment. At appointment time I was told that I have to pay even more to have it corrected. I will be disputing this with my card and insurance because I refuse to spend even more money when they obviously entered something incorrect pertaining to my astigmatism. I should have never left Carolina Family Vision since I've never had an issue with my prescription from them. Edited to add: I just thought I should fill everyone in. Two months ago they did replace my lenses without a recheck so they actually confirmed that they DON'T have good customer care. It also shows that you don't have good communication in your office since you wouldn't have said that had you known you all have already failed. Shame on you for trying to hide your failures.

Great experience and excellent customer service. Doctors and staff really go out of their way to…read moremake things right. Shanny L helped me the other day with my new glasses. She's relatively new there but you'd never know it. She's patient, knowledgeable and has the sweetest disposition! You can tell she enjoys her job. I'm so glad my husband and I found this practice. It's a little far from our house but worth the trip!

This is my new eye Dr. Caring staff, easy check in. A printed Rx was ready upon check out.read more

Absolutely Horrible Service! As a new patient I called and made an appointment. Gave my insurance…read moreinformation and everything. Was experiencing serious issues with my eyesight so she scheduled me right away. I get to my appointment at 8 am as indicated. The doors were locked. They opened the office after 8 am with quite a few people waiting at the door. The person assisting told me there was no appointment for me. There was an account started but nothing scheduled. She called the person who created the account and her reply was "I don't know I talk to so many people". She could not fit me in until 2 weeks. I should have known something was up when I didn't receive a confirmation. What incompetence and poor customer service.

Dr May and Dr Martin are fantastic! Been going here for years and always a pleasure to work with…read morethem!! Timely and accurate.

Loved the staff they were super helpful, super knowledgeable. They walked me through it…read morestep-by-step making sure I had the best things for me. They are also really great with kids which is a big plus. We will definitely make this our go to eye doctor.

This is the most horrific eye center I've ever been to. My lens aren't a year old and the…read moreprotective coating has started to peel off. Took them back the first week of March got them back April 9. The lens are a far cheaper quality of material than i originally had. You can see the Rx numbers in the lenses. Never, never ever go there. Had i checked their ratings first i would not have gone

A friend recommended Dr. Adam Bryan to me and I am glad he did…read more Dr. Bryan is thorough, patient, and friendly - and best of all, he took time with my appointment. He has a perfectly reasonable, logical explanation for whatever ails you, and he does whatever he can to explain it to you. He also uses technology that - prior to visiting his office - I hadn't seen in other optometrists' offices, like the camera that takes a big, clear photo of the inside of your eye to check for any horrifying abnormalities and to compare the overall state of their health year after year. The rest of the staff was really helpful. An employee that was awesome helped me pick frames and I personally didn't feel any pressure to buy, just helpful suggestions about the shape and color of the frames. There is a reason Carolina Family Vision was voted "Best Eye Doctor" in Holly Springs this year.

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

Been taking my whole family to him for years. Got me through a bumpy year after the staff at the…read morelocal laser surgery place dropped the ball. He knows his stuff. He and his staff are very friendly and accommodating. Best eye-doctor I've ever been to.

Front desk staff and opticians are incompetent. They bragged about how they carefully inspect…read moreeyeglasses before dispensing to patient. Despite me providing my Silhouette frame and pattern, my glasses came back with wrong pattern, TWICE! Front staff acted like they were doing me a favor by not charging a fee for a referral to ophthalmologist for Lasik. Two things. If a professional tells me they're not charging me for something that's a common practice like referrals, are there hidden charges for services they aren't telling me about? Second, why do i need to provide my medical insurance? I was told in case I come in with a medical emergency and too upset to provide medical ins info, my card would be on file. If I had a severe eye injury and I was that distraught, I'd go to the ED, not their office. Definitely not returning.

Always professional service. Front reception staff as well as professional staff very friendly and…read morewelcoming.