I have seen Dr Colborn a couple of times, with acceptable results, over the past few years…read more However, my most recent visit may be my last. I arrived 10 min early for my appointment with all paperwork complete. Over 45 minutes later I was still waiting and no one had said anything about the long delay. So, I left. Later that day they called and offered me an appointment the following day. That appointment was rushed and the doctor only talked about my cataract and did not go over any other eye issues such as my glaucoma numbers. When checking out I had to argue with the receptionist to get her to look on the chart and tell me my glaucoma pressure numbers. She just kept saying over and over that if the doctor didn't say anything then it was "ok". How do I know that the doctor didn't forget to tell me. She was in such a rush. Glaucoma runs in my family and I need to track my numbers. I have a few other eye issues I will not get into here. You get the picture. The staff must enjoy it there, they seemed to be having a great time joking and laughing with each other. Too bad they get interrupted by customers.

Another great visit with my favorite health professionals! I have to thank the entire team from Dr…read more Colborn to Suzy to Nyia. They were short staffed and had multiple issues to handle today, yet still got me in and out in record time so I could return to work. Thank you, ladies- you're the best!

This was my first time ever going to an eye doctor and getting glasses, and honestly the experience…read morefelt very misleading. I went in expecting a simple exam and basic glasses. I was told my exam copay was $10 and that my insurance would cover $200 toward frames. However, I ended up paying over $200 out of pocket. When I later reviewed the insurance claim, I realized I had been charged for multiple lens "upgrades" that I was never made aware of and that were never clearly explained to me. The first part of the appointment went well, the girl lady at the front desk was very nice and patient and the optometrist was kind and very likable. At the end, I went to pick out my frames which is when I was told about the $200 frame allowance. After choosing my frames, we moved on to the lenses. I was asked if I wanted to add anything, and I specifically said I only wanted scratch-resistant lenses--nothing else. That guy was also nice. However, the insurance claim shows charges for things like anti-reflective coating, aspheric lenses, and UV protection. None of these add-ons were clearly explained to me or presented as optional with pricing. At no point was I walked through what was being added or what it would cost me out of pocket. When I was told my total was $237, I was honestly confused. I tried to look at the screen to understand the breakdown, but it wasn't visible from where I was sitting. Instead of walking me through it, I was simply told that my insurance didn't cover the retina scan. If that was the case, I don't understand why I wasn't informed beforehand that it would be an additional charge. I hesitated because I didn't fully understand, but felt put on the spot and ended up paying anyway. The receipt I was given was like the one you get from the Chinese restaurant around the corner, only had the total price with tax, no actually break down of the costs. To make it more frustrating, I still notice glare when wearing the glasses, despite being charged for anti-reflective coating, which makes me question the value of what I was actually given. As someone who has never gone through this process before, I trusted the staff to guide me clearly. Instead, it felt like things were added without proper explanation or consent, which left me paying significantly more than I expected. I'm not saying the staff was rude, because they were all very nice--the process just lacked transparency. For first-time patients especially, there needs to be clearer communication about what is included, what is optional, and what the actual out-of-pocket cost will be before anything is finalized. I would recommend asking for a full cost breakdown upfront and questioning every add-on before agreeing to anything.

Tami and Robin were amazing! I was able to get out with everything I need and did not have to wait…read morelong. The doctor was great as well.

Update: Now it's been almost 3 months to get an update on my sunglasses. Still, no one has called…read moreme back since the initial call a few weeks ago, when they were with a "rep," so I walked into the office today. They sent a young tech to tell me they couldn't find anything and asked me if I had received a call. I said no. I quickly gave her the history of what has been happening and about my call earlier in January. She dug around and pulled my file, and the poor thing had to tell me I had an additional $547 due. What?? It's been three months, and my initial visit was Dec 6, 2022. No one has attempted to call me to tell me I owe money and that they were not ordering my sunglasses, either. I paid in full for the sunglasses. WTH? I told her I was not mad with her, but the other ladies in that office for putting her on this, and their lack of backbone. I told her I'm done, I wanted a refund of what I had already paid, and they could have the glasses. She said she'd have to talk to Dr. Russ about the refund. I said I wanted to talk with him, as well. I waited. No Dr. Russ, but she appeared with a check for my initial eyeglasses, but not my sunglasses, so I came back the next day to get my second refund. Upon arrival, there was another couple on their phone outside, and based on what I heard, and after talking with her husband, they went through the same. Ordered glasses and after a month, and paying, no glasses! They were offered a check, too, but were hesitant. Evidently, I'm not the only "patient" going through the waiting game at this business. Better business bureau needs to know this, or even WRAL.

I have been to several optometrists throughout the area (Dunn, Fuquay, Benson) and these guys are…read morethe best. The ladies behind the desk are helpful and patient.