I arrived this morning at the Durham Target location (South Square) to pick up my new prescription…read moreglasses after receiving a text message that they were ready. Upon my arrival, I was informed by a staff member that they would not give me my glasses because an optician was not on-site. The glasses were fully paid for ($700.00) and I made a special trip just to get them. if Target cannot suffjciently staff their optical shops, then they should not offer the service. If you are picking up glasses from any of their locations, call first Is my recommendation.

Lance & Seqouia are phenomenal workers! They are wonderful and went above and beyond for me! This…read moreis exactly why i come back here. Thank you both again for everything!!!

Better Customer service, better staff who are professional at all times while clients should expect…read moreprofessionalism, not lash outs.

Dr. Balch and the staff in the office are great but their billing department leaves a lot to be…read moredesired. I paid at the time of my appointment for my services and for my new glasses. I came back two weeks later to pick up my glasses (still happy), and after about 3 more weeks I received a text saying I had an outstanding bill. I thought it was a scam and reported it junk. I received an email a couple of days later again saying that I owed $133 for my visit. Confused, I called the number at the office and went through the options. I was sent to an offshore service that barely spoke english and could not explain in detail why I owed more money AFTER my visit was compete for almost a month. After another call I was able to receive another version of my billing statement. It STILL did not detail why I owed an additional $133. The math didn't even work out on the document. I called the number, and again was sent to an offshore call service, and all they would say is, "your insurance didn't pay what we thought." I have reluctantly paid a bill that came a month after I had my appointment and follow up because I don't want to affect my credit. Because I still have not been able to have a detailed explanation of what was/was not paid by my insurance to explain why I owe the additional payment I will 99.9% certainly be going to a different eyescare provider in the future. The medical care was great....the billing/customer service after was awful.

Complete waste of time. Customer service is lacking. Receptionist lacks initiative. I'd award…read moreZERO stats if permitted

The staff was friendly. However I waited over an hour past my appointment time and still had not…read moreseen the provider. I was not informed I'd be seeing the doctor via telehealth before my arrival. The. Proceeded to say there would be a tech to assist. This will be my last trip to Americas best.

Dr. Wells and his staff are fantastic! I goggle searched eye care and I am so lucky to have found…read morethis place. They took my appointment with no problem. The wait time in the office was less than five minutes. I was fitted for contacts and glasses. The glasses selection is too cute!! They have all of the nice brands: Kate Spade, RayBan, Coach, Michael Kors and so much more! They have a good selection of less expensive ones too if that is what you are looking for. My contacts are great. From what i saw, you can really get any brand of contacts as well. I highly recommend Dr. Wells for eye care.

Dr. Cox was recommended to me so when my appointment was scheduled a month out I assumed it was…read morebecause she was in demand. When I showed up (10 min. early) I was told I was put in a hold group and would have to reschedule because I had not confirmed my appointment. I did not get a text to confirm. The impersonal clerk said I should have called them. How would I have known to do that! I should have asked why she didn't call me! She said she could give me another appointment a month away. There was another clerk there who was doing nothing. How about giving her the job to call people who haven't (can't) confirmed. I don't know if this is Dr. Cox's policy or if she even knows what her office staff is doing, but I hope this complaint reaches her. They could have called me but instead Dr. Cox lost a patient. I'll find a practice where the staff treats me better.

All Staff Nice and Friendly…read more Dr Melissa Heisler O.D took time to explain and she is awesome!

This has been the chosen spot for my son's glasses, I will say for at least the last 8 years (is it…read morepossible it could be 10???). My son likes a specific type of look and frame and Oscar Oglethorpe is always able to accommodate. I remember the days when all frames were $150 (that's how long we've been customers). Just like everything else, there has been an increase in prices, but the customer service, quality, and materials have never been lacking (at least not for us). If you are one who prefers glasses and want to wear spectacles that are a conversation piece or you just simply want to stand out--Pop in to Oscar Oglethorpe--in there, you are sure to find something to fit the bill.

I've been purchasing my eyeglasses from Risk Associates for the better part of 20+ years. And when…read moreI buy said frames, I don't spend $50 or $60 I spend $600-900. so imagine my surprise in just a little bit after a year I noticed that the glasses were blurry, so I took them into the fort liberty shop and asked the Frontdesk person what my options were. And since my prescription is expired a little more than a year and since the glasses were purchased just over a year, the best they would offer me is 50% off a new prescription for the crappy ass job that they did in producing this one year-old set of freaking glasses, to prevent it from getting scratched. 23 years. I will never, ever, use this company again.

I was able to schedule an appointment within three days of calling and they were even able to fit…read moreme in a few hours early when I happened to be in the area (over hour long wait). I like the flexibility of them offering walk-in or appointments, but remember to bring a book if your a walk-in! The staff was friendly and the doc is AMAZING and super-thorough. I will definitely keep coming back. They offer "digital imaging," which is not covered by insurance, for $29 ($19 every year after). I asked if the images are included in my patient files when I change duty stations. I was told they are not released or included if you request copies of your medical file from them unless you want to pay $92.00, however another eye doc can request them. I asked if they charge the new doc a fee for releasing them and I was told "not usually." Hmmmm... I already paid the $29.00 fee for the digital imaging BEFORE I asked these questions and now regret it, because I do not own the images. I requested my money back for the $29 fee and had no issues.

Have always had good service at Spectrum eye. Dr Athans is great. Clean modern facility where you…read morecan see the eye doctor and get your glasses. Note: bring your checkbook. There is an additional charge for using a credit card to cover the fee they are charged by the credit card company. I've seen reviews complaining about this charge .. this is not an uncommon practice.

Everything Not having patients come back for testing because of not having staff available and…read moreequipment not working and other reasons given Staff not being able to explain what the testing is for Dr could be less curt

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

I usually don't leave bad reviews; however, in this case, a performance review is warranted. I…read morewent to this eye doctor for the very first time for an annual eye exam. I had no previous eye complications or concerns. Day 1: * Dr. Adam Bryan came into the room and greeted me as follows, "So what's up, what's up, what's new, what's good?" etc. I am not sure if this was because I am black or some other insecurity he was projecting, but the lack of professionalism in his tone and attitude were disrespectful and put me on edge. * As he reviewed the digital retinal imaging, he noticed something strange in the right eye. In his words, "We will rescan this eye to make sure there is no monster there." The rescan never happened; instead, he had me follow him out and wait for a lady to help me purchase glasses. I explained to the young lady that I would just take the eyeglass prescription elsewhere. From that point, I left the eye exam still processing rudeness and completely forgot about the rescan. * As the day went on, my right eye ("the one that may have indicated a monster") continued to feel discomfort, straining, irritation, and sensitivity to light. In the evening, I happened to notice there was an excessive amount of blood in the sclera portion in that same eye. Now, it is important to mention that I did NOT do anything strenuous after the appointment. * I called the office to speak to the on-call doctor since it was now after hours, but I left a message and never received a call back. NO RESPONSE. Day 2: * First thing in the morning, I went back to the same eye doctor to explain what occurred. The original retinal imaging device had some issues getting an image the prior day, so I asked to be rescanned with a different retinal imaging machine to make sure everything was done as advertised. It is also important to note this exam is NOT covered by insurance but at this office it is mandated. I also did not add on day 1, the technician had difficulty getting the picture of the right eye and when she did, I immediately felt a burning sensation and sharp pain on this particular side. I explained to her this was different discomfort compared to the left eye which was scanned. * Upon my revisit on day 2, I overheard this same technician tell the new technician who was now helping me, that the machine was going through updates during the time we had issues getting an image of the "monstrous eye." This is concerning if you are putting a patient on a machine that is NOT working to its full capacity. * IMHO, Dr. Bryan's approach was arrogant, accusatory and aggressive. He asked me, if I did not see the blood in my eye, "Would I be concerned?" I have said something like this before as well, but it was to my child...not a patient. This physician went on to explain that he did not see any increased pressure or inflammation but that he would treat my "symptoms" with a prescription eye drop for inflammation (interesting). * Preparing to leave, I overheard him greeting another patient with professionalism, dignity, and respect. No, this patient did not look like me. Personal Note: What Dr. Bryant didn't know is that I have 15 years of experience in the medical field, I am fully aware and familiar with processes and procedures. I was not there to be treated for anxiety or paranoia; my eye was hurting, and the eye was obviously under stress with visual evidence to support this. This physician never addressed why the reimaging was skipped during the previous day when he noticed something questionable, but instead he rushed me out to purchase glasses from his company (as he is the owner) and then had me out the door. Putting his lack of care on me as the patient is what I would consider, unethical. In addition, he charged my insurance for another visit to follow up on this issue the very next morning. A good doctor would listen, assess and evaluate. No patient feels comfortable being greeted in a degrading manner, regardless of color. DO BETTER.