It is unfortunate that I am in both the insurance related and geographical position where I have to…read moreattend this business. The head dentist is a fine practitioner and he does a good job in the rare event you can see him. However, I give the business one star due to absolutely terrible wait times for general appointments (in excess of six months), and the demeanor of the staff. I will note that this office is in Penfield, NY, not the "City of Rocheter". I understand that they take lower levels of insurance but the operation of the business is antithetical to just about any sort of professional operation I have known in the area. Being a patient at this office is an experience in line with visiting the department of social services and dealing with somebody very forceful. I mean that both in the way they will try to force you into services you may not want or need and in the brute physical sense. The hygienists I have seen all struck me as completely rude and abusive. After visiting the office it is very clear that they DO NOT CARE about YOU AT ALL. If you need your teeth serviced they will do it and run the check as high as they can. Depending on the interface you may leave feeling like you left a welfare interview. You will step out of the doors to look at Pefield Road.

Been a patient for a few years. Always hard to get an appointment. They don't seem to understand…read morethe concept of a "wait list". Their answer - YOU call every day and see if there is an opening. I paid via credit card at the end of each appointment. Yet a week later I would get a bill in the mail. Again - had to call in to fix issue. Had a problem during NY lock down. Talk to my dentist, said I would be on the short list when they opened again. Had to call again (they never call me...) in early June. Pain was a 7/10 at this point. Their answer? They can book me at the end of July. 4 dentists over 2 offices and they couldn't fit me in. Called another dentist in Penfield. Got in next day. Day after that had work done to fix the problem. Very disappointed in Unity Dental. Would definitely NOT recommend them...

I would not recommend this group. The communication within the group is awful. They hound you with…read morereminder calls only to get there and have them say, sorry, we can't see you today. They try to charge you 100.00 all the time for whatever is the reason of the day. And the front office staff are gossip queens, talking trash about patients, how they are dress, who they used to date, who they are related to and all for the whole waiting room to hear. Save yourself time and go elsewhere.

I recently had an appointment for a cleaning with Danielle. She is very thorough, and always does…read morea super job. I was examined by Dr Dogmantis. She is thorough as well. These ladies bring levity to the office and it's a pleasure to be a patient. Also she squeezed me in for a small job after I told her I was leaving town for a week and wanted to look my best. Also, the receptionist Suzie, is a doll too, friendly and efficient! Now onto the con, there is a receptionist there who was talking so loud that I could not hear Suzie, while she was making an an appointment for me. She should modulate, especially in a dr. office. I give this group an A- !!**** 4 stars

First cleaning today. Best dental experience ever! Honestly! Beautiful, clean office. Warm,…read morefriendly staff and the dental cleaning itself was great. They have a two step water process that is spa like and for the first time ever, I actually see a difference in my teeth (see attached pic, no edits.) They even gently wiped my face with a warm, lemony smelling cloth at the end! Here to stay!

I have gone here for a couple years now with no problems, however, my mom just tried them and left…read morethem in tears. Using her words they tried to scare her into getting her bridgework fixed that a previous dentist said actually looked great and did not need anything. Personally, I've never had a problem with this dentist. Their staff has always been friendly. The only "bad" experience I can say I had is the one time they tried to persuade me into getting a guard for teeth grinding. It wasn't covered under my insurance at the time and I decided to pass on it. They weren't pushy or anything, but I do feel the recommendation was not fully honest because a) I don't see grind marks on my teeth like they say are there and b) I don't experience headaches or issues with my teeth. I have some receding gums due to genetics that does not cause me issues due to using sensitive toothpaste and soft toothbrushes. I will be looking for a new dentist based on my mother's experience. Dentists should not try to scare their patients into getting unneccessary work done.

Love Dr. O'Keefe aka Dr Terry. I have been going to him since he had a full head of hair (this will…read moregive him a smile). Speaking of smiles, he always has one. He is always asking how you are, before and throughout the procedure. I actually fell asleep during a root canal!! The only negative is you have to act like his corny jokes are funny. But don't tell him I said that!!!

I had written a review but must have forgotten to post it! I used to see Dr. O'Keefe back in the…read more90's before my job sent me to Buffalo so since I moved back I had to come back to his office for my much needed cleaning! His office has a nice relaxing waiting room and his staff is very welcoming and friendly. Sue did my X-rays and cleaning. She's great. Chatted with me which I like because it distracts me! Dr. O'Keefe stopped in and was his usual self! Talked hockey and jokes were made. I did miss his humor and gentle touch dealing with my tooth that's needing some work. There may be some pain but he will do his best to minimize it. I recommend Dr. O'Keefe for your dental needs. My family agrees and sees him also.

My wife switched dentists so this was her first time here. She went for a cleaning and we found…read moreout after the Bill that is was out of network. I understand we could have checked on our own, but she didn't think of that and it's our backwards healthcare system in this country that is mostly to blame. But GOOD providers are proactive in telling new patients if they are in-network or out-of-network as soon as you provide insurance prior to visit. When I paid the bill I suggested they do this every time. (Maybe they are, but forgot in this instance.) We pay for dental insurance and it would have been free in-network, but we paid $177 for a cleaning (insurance picked up $132 of the bill only) for out-of-network.

I made an appointment for March 7th for x-rays, cleaning, and an exam for $368.00. Everything…read morestarted out fine with  Marlene,  the hygienist she  took x-rays and then  cleaned my teeth. She stated she didn't see anything on the x-rays that were a concern she stated "everything looks good ".  Dr. Merkley came in shortly afterwards and sat down towards the back of my head, not in front of me so I could see him, I had to turn around in the dental chair to shake his hand. Very rude I thought, why not wheel his chair in front of me to face me when speaking to me, but he never did. He then proceeded to ask Marlene how the x-rays looked, again she stated everything looked good. He asked me why I was there, I explained my pain initially started on the bottom left but moved to the upper right. I told him the night before I bent over and felt a pop in my nose and my right ear, he automatically said it's a sinus infection.  He never checked the teeth I was complaining about. My old dentist would blow air or water to try and get a reaction,  he did absolutely nothing.  He then proceeded to count my teeth and was telling Marlene numbers and I believe if they were crowns or implants,  he said ok nice to meet you and I said do I still use the orajel? He said no  your teeth are sensitive. He then left the room, he was in there less than 2 minutes,  he did not perform an oral exam, he never checked what teeth were bothering me, and how could I have a sinus infection and then have sensitive teeth? I paid my bill, left and hoped the pain would go away, I went and bought sensitive toothpaste but by Friday I was in so much pain I was taking 4 advil every 4-5 hours. I called my primary and was given an appointment for Monday March 13th at 9 am. The nurse practitioner checked my head and sinuses and nothing hurt, she did not believe it was a sinus infection.  She was nice enough to give me lidocaine for my mouth and a prednisone pack if there was any inflammation.  At this point I am livid because I paid Dr. Merkley $368.00 dollars and he did absolutely nothing for me. I called the office and spoke with Danielle and explained to her why I was upset, I don't think he should be asking a hygienist if there is anything wrong and it was also wrong that he never checked the teeth I was complaining about. Danielle called me back a couple hours later after speaking to Dr. Merkley and Marlene,  the new story I was given by Danielle told by Marlene and Dr. Merkley is that he spoke to me about tmj and grinding my teeth, I laughed and said that was a complete LIE, none of that was ever mentioned to me, she then proceeded to tell me that they also said he could see my sinus cavity on the x-ray and that is why he mentioned a sinus infection. So did I have a sinus infection or sensitive teeth?? Because he stated both issues.  My teeth aren't sensitive to hot, cold or sweets so how he came to that conclusion I would love to know, because he definitely didn't test my teeth to find out. Now I have to pay another dentist to get a proper exam. I truly believe Dr. Merkley totally scammed me, he did not provide an oral exam and made his decision based off the fact that I stated my nose and ear popped the night before.   Sincerely,   Tina Benge

I just love this place! The staff is friendly. Dr Dani is kind, patient and very knowledgeable…read more She took me in right away when I chipped a tooth that was sharp and cutting my tongue! The place itself is awesome. Decorated beautifully and very clean. I HIGHLY recommend this Dentist.

I'm a big fan. The people are very nice. My appointments always start on time and Dr Feldman has a…read moredry, sarcastic sense of humor which I really enjoy.

Have been scared of dentists for years. The quality of…read morecare, painless procedures, wonderful staff and total office experience were all over the top!

Invisalign clients BEWARE!…read more Unfortunately after several Invisalign "Revisions" under the care of Dr. Valerio, my teeth have more functional issues than when I started and the cosmetic goals have not been met. Now I need to pay an orthodontist to fix and complete treatment, doubling my cost and time investment. I recommend going to an actual orthodontist rather than a dentist playing the part of an orthodontist. Based on my experience, you would have a better chance of good results and it will likely be cheaper too! 7/20/23 UPDATE: Linden Oaks Dental has formally offered me a portion of my money back in order to remove this review. 9/14/23 UPDATE: Went to court to seek a partial refund in the amount it will cost me to complete treatment. Dr. Dvonch and his attorney were there, but not Dr. Valerio - the person that conducted treatment. 9/20/23 UPDATE: They are now refusing to provide all of the medical records after three separate requests.

Dr. Badali is fantastic! He took time to sit down with me and explain what was happening and why I…read morewould need further work. He also helped educate me on how to prevent cavities, further than just brushing and flossing. Heather the hygienist was amazing as well! Our conversation was natural and not uncomfortable. She taught me so much and gave me the best cleaning I have ever had. The office is super clean and the rest of the staff is so friendly. I would highly recommend CrossKeys Dental!

They refused to even look at my teeth after I booked a first exam and a cleaning and filled out…read moremany pages of online questions that gave me serious carpal tunnel, saying they had to do a surprise !! full mouth set of xrays first, for no reason at all, just because. I got up and left, never in my 63 years has anyone said this to me and refused to do anything about it to actually be helpful. Never going back!

The staff as well as the doctor were very professional and friendly. I had a very through dental…read morecleaning. The Dentist also came in and gave me an evaluation moving forward. Great visit !!!! I would highly recommend.

Dr. Damelio and his staff are always so pleasant and helpful every time I come in for my cleanings…read more Best dentist in Rochester!