Called Rick's for a basic bathroom repair, they did a good job taking care of it. Turned out be a…read morenightmare afterwards. They discovered after the repair that We had a bigger problem to the point were the town had to be called to shut my water down in my house, not knowing if we were going to have water for hours or days Ricks went above and beyond to make sure that did not happen, what could have been a weekend nightmare Rick's turned into a miracle. Water back in my house within a couple of hours, GREAT RESPONSE TIME GREAT SERVICE CLIENT FOR LIFE!!!! THANK YOU NICK!!! HIGHLY RECOMMENDED!!!

Lee installed our new kitchen faucet in no time! Professional, knowledgeable, personable. Couldn't…read moreask for better service! Thanks Lee and the folks at Rick's Plumbing!

AL and his team (including sons) have done several jobs for us - from simply washer replacement to…read morekitchen faucet change to outdoor shower install. Always clean, neat, thorough, and courteous.

Friendly, welcoming and always making me feel comfortable. They always know what they're doing and…read moreare quick and efficient. I appreciate them so much. Service completed as requested.

They got back to me in a few hours was able to supply a quote for the job. Pricing was good for the…read morejob. Showed up the following day work was completed in time. very neat and professional. I will use them again if I have a need.

I wouldn't say my experience was terrible, but it definitely wasn't great either. Communication…read morecould have been better I think I spoke with Sarah?.., and the overall experience left me feeling disappointed. When you're hiring a company, you expect professionalism and good customer service, and I just didn't feel that here. The work got done, but it wasn't enough to make me want to use them again. Hopefully they can improve their customer service and communication moving forward.

Jacob Plumbing came out to clear a clog from our main line (kitchen sink). They spent almost two…read morehours trying to snake the drain only to realize their snake/cable wasn't long enough to reach the clog. They apologized for the inconvenience, provided two referrals, and did not charge me for their time/labor. I was extremely pleased with the amount of work they put in trying to resolve the issue, even though it didn't work out. I have to compliment them on how clean they were; it didn't even look like we had visitors! I highly recommend this company for attentive, dedicated and genuine service! :)

We finally found a plumber who knew what he was doing and excelled at his trade! Jacob Plumbing…read morecame and fixed what others tried and failed. Jason and Michael were professional and very skilled. This was an intense shower re-model job and they completed it without a hitch. We highly recommend Jacob Plumbing - Milford.

Scott came out on a call for help with my freezer. I needed same day service and was here within 2…read morehours of calling. Scott solved the problem in less than 30 minutes and was curteos and professional. I will use them again when needed.

Update: Disappointed and hard to come back from this after being a customer since 2010…read more Took almost 1.5 weeks to complete a valve replacement. The 3-way valve went bad on a Navien tankless water heater in our rental. Leaving the tenants with no hot water and no heat (luckily heat just for 24hrs). Paid $200 for an emergency visit after hours. Valve was not in stock and had to be ordered. Part took 3 days to deliver, install appointment was not booked till the part was arrived. No available installation times till 4 days out. Install day came and the OLD o-ring ripped during installation, with no suitable o-rings to use the tenants had no heat or hot water still. Being the end of the day, one had to be sourced the next day or ordered. No luck locally so it was overnighted, another day lost. Part finally came and installed. $900 or so later, about 1.5 weeks and applying rent credit to cover tenants inconvenience. A simple, even out of stock part should be overnighted. Or at the very least utilize tracking to pre-book the install date PLUS order the necessary wearable items that will need to be replaced. O-rings should NOT be reused. Lots of inconveniences, time lost and money spent. I requested a call back from a manager to discuss how to prevent future issues. Days later no call back. Thanks for the customer support. I will be looking for another provider. Original Review: Currently use Tri City for service on an income property in Hamden. "Gurdy" the tech was sent for a no-heat call on a friday evening in the rain. Solved the problem quickly, tenants were happy and warm. Thanks!

Booked entirely online; not even 2 hours later technician appears, ready; assessed problem quickly,…read morequite professional, explained details and breakdown of issue and solutions; affordable pricing - problem fixed! Highly reccomend!

We needed a repair or replacement of a kitchen faucet. We contacted them on a Sunday and they came…read moreon Monday as promised. They did a good job. The only negative is that the cost seemed very high.

Yelp connected me to Roto-Rooter and I had some one out the same day. Jon was friendly and…read moreknowlegable. He went over the cost givivng us the option to decline the repair. We went ahead seeing tahe no one from angie was even answering the request for a repair person. Roto-Rooter was costlier then I would have liked but the senior discount helped. I'm sure any other plumber would charge about the same anyway. Repair took a little over an hour and Jon explained what happened and fixed it. Very happy it has been taken care of. Thanks Jon and Roto-Rooter.

This is possibly THE most incompetent company I've dealt with for a long time. Broken promises,…read moreclueless staff, zero staff accountability. Shockingly bad

Very great I highly recommend . I will use again when I need services he installed an instant hot…read more We had a few issues he got it fixed and was there when everything came in to install . Thank you

Needed to replace my 14 year old water heater. Came out next…read moreday , gave me a great quote and the unit replaced Within a few days. Rick was great. Asked about replacing my HVAC. Gave a great price within a week it was replaced in two days. A neighbor of mine got hers replaced , new unit done in one day. I would recommend Rick and his crew in a heart beat.

Carl is great! He did the first half of our master bathroom just before the Coronavirus hit hard,…read moreslowly finishing the rest so he can come back and do the rest of the plumbing for us in the master bath...we're almost done! Already thinking of other projects I need done. Anyone in Orange and the surrounding areas reach out and you won't be disappointed.

Carl has serviced my boiler and tankless hot water heater for years. He is reliable, responsible,…read moreand accommodating whenever possible. He also is quick to respond to service calls and has helped make my plumbing systems more efficient and easier to manage. Connection Plumbing and Heating is a good partner to have for your home.

No longer the company they used to be. Remember the jingle. Called on a Monday and they couldn't…read moreschedule me until the next day. Schedule for the next day and no one shows within the 4 hour window. Called and they said they were delayed. Called again and an angry woman said she'd get back to me. Never did. Called again and they were just talking to the technician but he can't come out until the next day. I asked for a reason why I wasn't called about the delays and why I had to call them. I cancelled the appointment and they still had the ba$&s to reschedule. Find a reputable plumber not this former great company.

They shouldn't say they can handle emergency service, schedule you for that service and then call…read morean hour later stating they can't come for said emergency. Never considered using them before today and certainly won't be calling again.