I contracted Steve's Masonry Repair LLC to tuck point an 80yr old chimney with decaying mortor. I…read moreasked for the old mortar to be removed and new mortar be placed (tuck point). Steve quoted $1,000. His crew showed up and barely ground out the old mortar (going only a 1/2 inch deep before coating the seams with new mortar). I climbed on the roof and noted the shotty work. I called and texted Steve to discuss. He himself said mortar should be no less than 3/4" to 1". FYI, web says 2 to 3 times the width of a joint. Then Steve scolded his staff for telling me that they only did 1/2" (see photo of receipt). Steve was more upset that I knew the truth about the work they completed then he was about rectifying the job. He wanted me to call Champion (another local biz to confirm his story - i certainly wouldn't trust them either). He refused to adjust the bill and threatened to pull his team without them finishing. Don't trust this company! His team was also very condescending. I am very knowledgeable about construction. They lied to my face and were quite smug while doing so.

Ultimately decided to go with another masonry. Way too eager for the work. (And I had other…read moreconsults lined up as well, thankfully.) But Steve had called really late one night to ask why I hadn't hired him yet & asked if I had went with someone else because they were cheaper. I replied yes & even wanted to know who. Steve had added all of these requests onto the quote that I knew were not yet needed & were confirmed by two other masonry's! I get trying to upsell, but don't add things to the quote a customer actually doesn't need right at that moment if that's not what they're asking for! Bring it to their attention & let them know it's something that needs to be watched & eventually addressed, but not at this time. And give the quote for what 'is' needed instead of trying to scam them out of more money for whatever reason you may have; no moral, no values, need the work/money, etc.!?! The masonrys that I had come look over my place, I questioned them re: all these additionals & said 'both' companies were so honest & said the 'exact same things'; "the majority I didn't need & the rest could just be watched & done if/when the problem ever gets worse"! The one I ultimately chose for various reasons, went above and beyond what they were hired to do & my home looks beautiful again! So the moral of the story is, please get multiple quotes from companies, no matter how small of businesses you are choosing to go with! It's worth it in the end...!

Yelp says that their response time is "excellent" - but they never responded to a quote request…read more Might have been an old metric.

In October 2024 I contracted with 1st Choice Roofing to replaced the failing roof on a 2 story…read moreduplex I own in West Racine. While they were not the least expensive, I selected them after reviewing the job with Christo, the owner. He was very knowledgeable and was straight forward regarding the extent of possible issues that may be uncover when the shingles are removed from such an older building (1929). Christo has an extensive portfolio of quality materials to choose from and his suggestions really helped steer me towards the best possible outcome. The work began very shortly after the paperwork was completed and even after finding that the original roof had 3 layers of failed shingles in some areas, had extensive wood rot at the decking, fascia and soffit areas, needed replacement roof ventilation and also required additional work to remove an old school TV antenna... the roof was completed beautifully and ahead of schedule! Communication was on-going and professional throughout the entire job. The clean up was meticulous and complete. Gutters and downspouts were installed a few days later and the house really looks great! I can 100% recommend 1st Choice Roofing... and have already passed their contact information on to both family and friends.

We moved in about 5 years ago and our patio was back pitching to the house so we hired some…read moremudjackers (not these guys) to fix it. They poly jacked it and couldn't quite get it right but it was at least level. That settled in a few months, they came back and did it again and it settled again so I just ignored it. 5 years later our basement flooded so we decided to try level headed mudjackers. Sam is a true professional and I'm really upset we didn't use them the first time! The poly jacking actually caused the patio to seize up and sam couldn't get them to raise. Instead of just leave it he can out, jackhammered 20' of concrete and repoured new slabs and holy crap does it look great. He did this for a VERY reasonable amount more than the original amount and put a ton more work into it to make it right. I couldn't be happier and so glad I found these guys!! Not many contractors care like Sam did, couldn't recommend these guys enough!

Great Job! I had a water problem with my driveway...after a rain, water would pool in several…read morelocations. Level Headed Mudjackers designed and replaced my 40x25 ft. concrete driveway that included a gutter channel. Great design and great job...I no longer have any water problems and my driveway looks great! I highly recommend this company!

Extremely frustrating experience. This group does not have the experience or aptitude for higher…read moreend work. This was not a small project - about 4-6 weeks of work. Owner is a nice guy but.... The work was very inconsistent. The mortar varies in color throughout the work, which was on three sides of the home. The joint lines in the first phase look like the work of inexperience. The mortar lines are very sloppy - they missed many. Less than a year later, there are many areas that the mortar has failed. We have stone wall caps, that were to be reset, per the quote. They were not...perhaps two small pieces were. These top caps were loose within a week after they left. This spring the mortar is literally falling out of the joints. With the multiple issues of the mortar color - some of the worse are these bluestone caps. They used a white mortar that looks ridiculous. They didn't lift the caps to replace the failed mortar under them. They just re-pointed them from the sides.....not even taking the time to straighten them. These guys need to use levels, tap measures and have better eyes. Lastly was the overall worksite management. They maybe cleaned up 70% of the way. Left a mess around the work areas. They need to sue tarps to protectbthe area. We are still picking up pieces of mortar on the ground. Parked on our lawn, after I asked them not to. Used a path in the lawn, that was just reseeded and that had to be redone. We trimmed some shrubs near the work for them. I asked them to let me know if they needed more space. No word about it from them....they just broke off the limbs of our mature shrubs bothering them. Warranty? Apparently not. Nick stopped returning texts and messages. I expect he is embarrassed and doesn't want to deal with the re-work needed. He should be embarrassed, but he should also step up and be responsible for these issues. Again....nice guy but

Great communicator and quality workmanship. I will definitely work with him again. There were…read moreseveral points during the construction where they had questions and at those points, they presented options.

We hired Excel Contractors to build a deck over an existing concrete patio. Elias listened to what…read morewe wanted and drew up a plan that fit our wants and needs. From the start to end everyone kept us informed of all aspects of the project. Great communication! The crew was professional was professional and cleaned up every single day. We enjoy our deck daily. We will use Excel Customs for any future needs and highly recommend Excel!

We had Rob and his team build us a $15k custom privacy fence. It offers no privacy, as the finished…read moreproduct does not match the drawing we approved. The project was completed several months later than promised. Boards are crooked and paint was chipped off the metal toppers. He is refusing to "spend $1000s more" on decking to correct the issue because I won't remove my one star review on Google. Communication throughout the process was like pulling teeth unless a payment was due. The only time he responded promptly was the day I wrote said review, and he only texted me to tell me I was rude. No apologies, no effort to correct the problems with craftsmanship. There's a reason this guy has a list of people suing him-- the circuit court search results say more than I ever could-- he's a con artist, and is pretty darn rude himself!

They fixed some dented gutters and set up some roof repairs. I never have to question their work. I…read morejust tell them what i need. And they take care of it for me

I've used Noffke at my campus for several years. Very quick to take care of repair work. I've had…read moreshingle and rubber flat roof replacements done by them. Great product, excellent work and top notch customer service. I highly recommend them.

Reality Construction is easy to work with, fair pricing, and great work on a kitchen remodel!read more

Mike and Gina were awesome to work with. Stayed within the time frame of completion, actually…read morefinished a couple of weeks earlier. They stuck to the quote they gave me. They even went shopping with us to pick out all the items we needed for the basement. That was a lot of help, top quality items and very detailed oriented. They let you know when the workers were coming. All the workers were nice to work with, top notch and did quality work. Always responded to texts promptly. Very happy with the basement. It was a wow factor when people came to see the basement completed. I highly recommend Reality Construction LLC, Gina and Mike for any home remodeling project

Empire remolded my bathroom and hired an outside contractor who I believe was not licensed. He…read morecovered my window in the bathroom and took the ceiling out and empire charged me $800 to replace what their contractor removed. The caulk began to mold shortly after,and separating from the walls. 4 weeks ago the shower door that was improperly placed and installed backwards fell and shattered on me and my child. I reached out to Empire and have gotten nothing but horrible customer service and disrespect. They sent someone out to look over the situation and took pics. I had not heard anything for two weeks, so I reached out and spoke with Megan who was rude and stated that they would replace the shower and that I need to give them time. I explained to her that I would like a refund due to their negligence, I no longer trusted them to do anymore work in my home. She was very rude. A week past I heard nothing again, so I began to reach out for two weeks again nothing. Here we are a month later and after being lied to every day that the owner Melissa would contact me. This morning, she calls me very aggressively, rude, and very poor customer service telling me GET TO THE POINT and that she didn't have time for me hanging up in my face. I could not get a word in.I am now without a refund or shower repair. Would not recommend they are HORRIBLE! Follow up! This scam of a company offered to redo the shower system and I finally agreed in order to be done with this situation. Well...three months after the agreement, I have been ignored and nothing scheduled. Until last week, receiving an email from the BBB with a response from empire stating that they are done with the situation( and that the issue was resolved when no one has responded to me since December)?! No one has contacted me, and I have not been in contact with this company personally outside of emailing their attorney agreeing to have them correct their faulty work back in December( with no response).This owner also lied in her response to BBB stating that I was disrespectful, again not true. She is the one that ignored me for 4 weeks, ignoring my calls, knowing the severity of the situation, disrespecting me ultimately hanging up in my face, to finally making false statements about me (which is slander). At this point Its time obtain an attorney and also let social media do what it does. There is no way that I will not advocate for myself and allow a disrespectful scam of a business (The owner) lie on me and rob me of 11,000$ with no consequence. Be careful who you do business with. The owner of this company is racist, disrespectful, and money hungry, that hired an unlicensed worker to destroy my shower system.This could have all been so simply resolved but I do not accept disrespect and discrimination especially when I paid for a service.

They showed up when they said they would, did the job exactly as i requested and cleaned up so that…read moreyou'd never know they were there. So pleased with my installation!