I booked directly with Frontier. When I was checking in the day before my flight, I was stressed…read morebecause I didn't have a TSA pre check number. I didn't realize it was optional. The app didn't make it look like it was. Frontier didn't tell me. They just told me to visit the airport a little earlier. I'm glad I checked with TSA and learned before I inconvenienced myself. Check in at the airport was easy. I was able to board with the first group. I was happy that I didn't have to pay for a seat assignment. Cokes were nearly $5 but free on my return flight on American Airlines. I was bummed there wasn't any movies on board. The flight was effortless and easy from DCA to my layover in Colorado. The next flight to Vegas was great. The flight crew was nice.

It is Easter morning and I am missing the holiday with my two children for the first time in their…read morelives because of your staff. Yesterday, April 4, 2026 I originally had a flight to Houston at 11:30AM. Houston was the layover to my final destination of Atlanta. At 10AM I was told that the first flight was delayed an hour which was going to cause me to miss the second flight. Myself and two other people approached the gate to resolve the issue and was told that the only option is a direct flight to Atlanta that doesn't leave until 10PM. I was immediately irritated because I had been there since 8AM and 10PM is a long time to wait. I respectfully asked if they could ask the flight in Houston to just hold off since we would be getting there late by 2 minutes. The very rude woman at the desk replied "if it was more of you but it's just 3 of you." So the three of us don't matter? Obviously what I'm asking can be done, but because it's 3 of us we don't have the option to try to make our flight that was inconvenienced because of your company! Truly disgusting. I was told my other option was to take the flight and "see if they can help you." While I understand that things happen out of employee's control, the attitude and the lack of empathy is what made the situation worse. However, that was not even the worst of it all. I sat in the airport a total of 12 hours just to get banned from boarding my flight. I came with a backpack that I always take with me, that fits under the seat, a personal item. I did not have a purse or anything else. The backpack was all I had, but being at the airport so long I had purchased a charger, water and food so I was carrying that plastic bag with my personal item as we were boarding. I was told to step aside to speak to someone about my bag. Not at the counter, or outside of the boarding area, I was standing at the entrance of the boarding area. After standing there several minutes and no one approached me I thought maybe she wasn't talking to me. After all, I have never had a problem with this bag. I start walking towards the ramp and a lady asked me to come back. I explained to her what I just explained to you and she said that my plastic bag of food counts as my personal item so I have to pay $99 for my backpack. I'm flustered because I fly allllll the time and everytime I'm in the airport I get water and snacks and take them with me. Not one person on 100s of trips have ever approached me about that bag! The lady already told me I had to pay, but continues to make me weigh it. As I'm weighing it, it now doesn't fit because I put the bag of snacks there. After she yelled for the 10th time "it's $99!" I said, fine, here is my card!! After I said that she says, "you're being loud and disrespectful so I'm not letting you on!" I never once raised my voice or was rude. She thought I didn't have any money and when I did she created another problem. I pleaded with her to let me on because I had been at the airport 12 hours and I needed to get home to my children! She wouldn't even look up from her phone. I pulled out my phone to text my babysitter that I might not be coming home and she goes "I was about to let you on but you're secretly recording me!" I picked up my phone IMMEDIATELY to show her my text thread and she continued to tell them to close the door.

I flew United Airlines to Palm Springs with a layover in Denver…read more The good: Both flights had screens on the back of headrests and offered headphones. I loved being able to watch a movie. It made the flight go by quickly. The bad: the de-icing process takes far too long. Our flight was delayed in taking off by an hour because of this. When both flights landed at the airports, we had to wait 30+ minutes on the plane because we didn't have a gate. This was very stressful because I was nervous I wouldn't make my connecting flight.

Despite United.com's overweight bag policy of charging an additional $100 for a bag that was…read moreslightly the 50 lb limit, their your staff at DIA charged me $200 and would not accept my bag until I paid an additional $200. Their website clearly said $100 for a bag over 50 lbs but less than 70 lbs. It was pure blackmail & they were nasty about it in the process. There was no one at United who would help me. After the trip, I contacted United's Business Customer service. They initially claimed it was all about "limited space". Not true at all. There was a guy standing next to me checking 2 large bags that were just under 70 lbs. He was a United gold member. I was not. They gladly accepted his 60+ lb bags. United Business then wrote and told me that they had the right to charge me $200 for a 53 lb bag. No partial refund. Of course they could do a partial refund in the name of good customer service but chose not to. I would never recommend United.com to anyone. Watch out for their "variable" rules.

If you fly into places they serve, JSX is great. I went from Burbank to Boulder. Ca to Co. The…read moreLos Angeles staff was helpful and nice. I arrived early and sat in the lounge. It's a rather plain room, chairs, coffee/tea, and tables. Feels a bit like a break room for staff. The plane was clean, albeit a bit old. Flight crew was great, checking in often, without being a pest. WiFi worked solid the entire flight. The in flight service is an ecological nightmare. Everything has single use plastic. For a yogurt, I got a plastic spoon, knife, and fork. This on top of the plastic cup and two levels of plastic lids. A bottle of water was a tiny plastic bottle, and it soon felt bad to get anything more. My kid needs me to leave a planet to enjoy, not save. The Colorado ground crew was good. One guy was outstanding. I believe his name was Connor. He went out of his way to acknowledge people and help them. I watched how he did this with his colleagues too. If I were hiring, he's the type of employee I would try to steal. When I arrived into Boulder, the ground crew was less than pleasant, minus the previous mention. But when I flew out the entire ground crew was friendly and nice. The lounge isn't. It's just the lobby for everything, not just JAX. The coffee/tea machines were not on and are little more than the smallest Kureg one can buy. Back on the plane, service was top notch. We did leave two hours late. The plane was too heavy, given the luggage situation. (Some folks had a lot, and it looked heavy.). They got everyone's body weight and calculated if we were still too heavy. If we were, they would have to stay on the ground and burn off fuel. Great, more waste. Thankfully, some skinny people saved us and we left, arriving home two+ hours late. So it goes, it was still better than dealing with the crowded airport. The people make this business, so I hope they are taken care of well.

Easy, fast and a pleasurable way to fly, none of the commercial airline treatment. Arrive 20 mins…read morebefore boarding, luggage, alcohol and Skylink all free. Leg room, spacious seats and easy departure when you land. Such a great experience.

I had insurance for Spirit Airlines, and I couldn't take the flight due to my grandkids was sick…read morewith Covid19 and the mother didn't want to let them fly so I had to cancel the trip, I was ok with it as I had insurance on the tickets, so I contacted the customer service to get my money back they said I can give you a credit back - I was ok with it then I was going to use the credit to go see my Grandkids in Florida (I live in Colorado) and when I was booking it there was no flights in Colorado I was like what!!!! then I found Spirit don't fly in or out of Colorado any longer. so I called and wrote Spirit to get a refund as they no longer fly out of Colorado, they said no they will not give me a refund I told how I am to use the credit if you don't fly in or out of Colorado it didn't matter to them so I have credit still of $1,177.77 and I can't use it. if anyone wants to buy the credit off me, I will be more then grateful I will take $800 for $1,177.77 - I really need the money as I just buried My Mom and it was a lot of money, I mean a lot of money. if there is someone on the Spirit team that can help me please I need my money

I bought tickets on Spirit because I had points to use and they were best spent here. Sadly, I…read moredislike Spirit for its nickel and dining on checked and carry on bag fees. You even need to pay for a seat assignment if you want to ensure you sit with your friends and family. I avoid Spirit whenever possible.

I contacted this business at 1855.657.6600. for assistance, and overall, the experience was decent…read more The first representative tried to help, though I did have to be transferred once. Thankfully, the second person I spoke with was much more helpful and provided the correct information I needed. It wasn't a perfect experience, but it was still manageable and worth sharing for anyone considering reaching out to them.

I needed assistance and decided to call this business at 1(855)657-6600. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

DEN is a massive airport and as such navigating through the airport can be challenging, especially…read moreif you have a tight connection. This time it was extremely crowded, people everywhere. The terminal connector train was literally standing room only, a few people got off at a stop and a similar number got on. This left numerous people in the lobby waiting for their turn to get on a train. Unfortunately I'm very good at having connections in different terminals and this trip was no different. Get off my inbound flight, walk the concourse to the train, connect to the next terminal, walk through the concourse to my connection gate. To be fair that's not any fault of Denver airport. It also happens to me at Chicago and Atlanta. The terminals are clean and so are the restrooms. Lots of dining options and prices aren't sky high like some airport eateries. Denver will never be my favorite airport, but for a major hub it's far from the worst in my opinion. I'll definitely be back, hopefully less crowded next time.

Update Sept 2024: Denver INTL airport, another disaster,…read moreReplaced old airport but engineer who designed this layout should be shot. See ATL airport for how to locate terminals. This place is a mess. Traffic to rental car area in North Dallas Forty. Is this a Premier Airport replacing the old design?

I wanted to take a moment to review American Airlines just because they keep getting better and…read morebetter with their customer service. The whole crew is always nice to us and provides excellent service whenever we go. Every year with book with them because we felt great flighting with them. Their app system is well organized and the departure and arrivals are always pretty accurate. If you want A-1 experience to your destination I definitely recommend them!

The airport is under construction went to American Airlines pretty much my exculsive airlines got…read moreupgraded to first class and had a first class expericence. The operations were smooth and we left on time so I am good!!!

I used the dedicated priority screening, and--unlike in NY--didn't need to remove my shoes or…read moreelectronics, because "we have the fancy x-rays." This was GREAT! Zipped through security. Had gotten there extra early, even though the TSA website indicated short wait times at DIA. Boarding was easy. Sank into my seat and ordered tonic water to stave off leg cramps. The ONLY annoying aspect of this trip was the constant interruption of announcements, perhaps ten before takeoff. Flight attendant was masked. I read lips. I didn't note my lack of perfect hearing on my account, because I don't like people shouting at me. The mask made things slightly more difficult, but we communicated by her pointing at things and me speaking. It was fine. Lunch--cold salmon salad--was delicious. The wine was a generous pour, and I was able to sleep. Which was the desired outcome. I was exhausted. Entertainment selection, again, was okay. I didn't find any movies that I wanted to see, so watched SVU instead. The flight took off on time, and landed on time, too. All in all, a very enjoyable experience for a once-devoted Southwest flier. This beat "Choice Extra" hands down, and cost very little more for many more perks. It seems like a no-brainer.

I do like flying Delta but it seems there have been more delays on this airline than normally. Our…read moreflight was to board at 6:15am but here it is 7:35 and still sitting here not boarding yet. I understand there are delays but this time it was due to NO Pilot...

When you get to Denver international airport to get to the Alaska boarding area, you get off of the…read morestreet level where your party drops you off once inside you have to take an elevator down to level five once at level five you do the check-in boarding process. Then you have to go back up to level six to go through security. This is very confusing and time-consuming Other elderly people were on the elevator with me and we're having a really rough time with this. They should have it right on the same level where your party drop you off I am not a fan of self tagging your luggage. The attendant behind the drop off baggage counter was very nice.

DO NOT FLY WITH ALASKA AIRLINES! I was planning on traveling to Mexico for my cousins wedding…read more Unfortunately, they had to cancel it about 5 days before the wedding date. I called to see about getting some kind of refund or credit, but they said that they "can't give me anything" because of the type of ticket I purchased. I even asked if the reason for my cancellation would make a difference or not and they said no! An airline that happily takes/keeps your money from you when you have a perfectly valid reason for cancelling is not an airline, it is a SCAM! That is NOT how you conduct business (not an ethical business at least).

I travel quite a bit and recently had a trip to London for work. My return flight was booked on…read moreAmerican but somehow was serviced by British Airways. I arrived at Heathrow hours early as I shared a cab with a coworker and his flight was much earlier. I could not check in on the app or on the website in the day prior, so I stood in line for close to an hour at the American window where they told me I was actually flying BA (my travel record showed American) and I needed to go to another terminal. I got to that terminal and tried to get in line to check in but BA employee said I needed to use the kiosk. I explained I was unable to check in on apps or online and needed an agent. They insisted I try the kiosk first. Unsurprisingly.. it didn't work. I was allowed to get in the check in line with an agent where I stood for the next almost 2 hours. Yes, 2 hours standing on a concrete floor. My back was screaming (old people problems, I know). I finally got up to an agent who said I wasn't able to check in because I needed to show my visa. I pulled up my British electronic visa and she said "no love, your American visa".. while holding my American passport in her hand. I explained I don't need a visa because I am an American returning to my home country. She looked confused but decided she needed to call someone to help. I stood while she was on hold and transferred around to different places who eventually told her it was an issue in the system today and they would remove the error. She then told me I had no seat on the flight because it was oversold and they couldn't guarantee I would get on, so they may have to book my on the next flight which was the next day or would need to look at another airline for me. She gave me a boarding pass that was or standby and said to hurry to the gate to try and get a seat. I got in the security line and about 15 minutes later, I was up.. I scanned my boarding pass and it errored out, not letting me through. An employee told me I had to get in a different line to see what was wrong with my boarding pass. I stood in anther line for a good 40 minutes. Once I got help, they told me I couldn't get through because I don't have a seat and would have to fly standby. I explained, yes.. that's why I have a standby boarding pass. It says standby on it. She said it wasn't standby in the system and it needed to be fixed, so she had to call someone to assist. Another 15 minutes later and they couldn't get it to work and I was going to miss the flight, she said she would take me through a different security line so I could get to the gate. She did that and I had to take a train to get to the gate, which wasn't working for about 5 minutes because it was having a "security sweep" with officers and dogs going through it. I finally got on the train, got off at the right place, ran all the way to the gate as they were boarding. Asked if they had a seat for me, and they huffily said they did but I almost didn't because I waited so long to get to the gate. Are you kidding me? I got on the plane and will be happy to never fly British Airlines again. I guess all the great luck I've had traveling was made up for on this trip. Just terrible.

So I took British Air Ways from Denver to London and I had a good time! The movies were user…read morefriendly I found what I needed! I got a free bloody Mary they made for me! I ordered the salmon and it tasted good! They seated me by some adults and not by crying baby that has not popped their ear drums because of the pressure! After the movie I slept for the rest of the trip and it was a 9 hours! Do I recommend it! I do!