I had a great flight from SAN to MRY. The service on board was excellent and the crew on the ground was also very attentive as we got to the terminal. I definitely recommend Alaska Airlines to anyone looking to travel (mostly on the West Coast, where their network is most extensive). Their presence at Monterey Regional is not large, but still you can nonstop to San Diego and Seattle and from here, the rest of their network. read more

Alaska Airlines - Airlines Near Me - Monterey, California

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My daughter just boarded Alaska Air in Monterey. She was told that she had to check her carry on bag because "the passengers in the last boarding group are not allowed to have a carry on"?!? This is a new level of discrimination of people who are not willing to pay extra to have a normal seat. Even if she wanted to pay extra all the "special" seats were taken and when she got to her seat she realized that majority of the seats are empty?!? It's a pure tragedy that Alaska air now bought the Hawaiian. I cannot imagine how much worse it can get and how horrible it would be when they ruin one of the best airlines. I, for sure, will do everything I can to avoid traveling with Alaska air. Shameful and disgraceful. read more

If there was a 0 star rating I would give it. I understand not giving back the entire $ amount for a cancelled flight however some reimbursement should be considered. I missed my flight because of a medical emergency an hour before my flight, muscle spasms and back pain so severe I could not sit or lie down. I was rushed to the emergency room. My wife, sister and I all missed our flights to Alaska for a 8 day vacation. Your airline kept 100% if my ticket cost, and the hotel, car rental, etc kept as much a 50%, I lost $3,000. This just goes to show how greedy big business is, the airline could have at least given me credit for a future flight. I plan on making it to Alaska but not on Alaskan Air. Shame on you and your greed. Flight confirmation: GNCMWM read more

I cannot say enough good things about my flight monday from boise idaho to san jose california. The flight attendants were so nice and personable. They had us all laughing especially ralph. The check in at boise airport is always good but these Alaska employees are really nice and helpful. Alaska rocked it on monday for sure. read more

My company paid for me to fly first class to a convention. On the way there they booked me with United Airlines and I had access to the United First Class Lounge to rest up, and have a drink before my flight. On the way home they booked my flight through Alaska Airlines. My first class ticket didn't allow me access to the Alaska Airlines first class lounge in Anchorage. They said I had pay an additional day fee to access the lounge. At the price of their First Class flight, you would assume it included the cost to enter their lounge. United Airlines also allows luggage to weigh up to 70 pounds for first class passengers, Alaska Airlines only allows up to 50 pounds. Since I flew to the event on United and my bags were under 50 pounds, and I was told I had up to 70 pounds, I assumed Alaska Airlines would he the same so I packed additional items in my checked back for my return flight, thinking I had room to spare. But found out at the airport the first class weight limit with Alaska is only 50 pounds. I know I shouldn't have assumed the weight limit for luggage would be the same, and I should have checked their website before heading to the airport. Lesson learned. The check in process was smooth. The check in attendant didn't charge me for being two pounds over the 50 pound limit, which I appreciate. read more

Alaska Airlines did the right thing. They let 4 of us on a plane that had been closed. MRY is a small airport with a very inefficient TSA. The departure screen went from Boarding to last call in 5 minutes. The stress was unneccessary. Please reward a TSA agent for tweaking the system. Missing the plane would ruin a great trip to central California! read more

Had the best experience with my 80+ year old parents flying Alaska Monterey to San Diego. My dad can't walk and they very courteously boarded him and could not have been nicer or more professional. In this day where there seems to be so much negativity and sometimes so much disinterest in other people , it is so nice to have Alaska be so nice and professional. I could not be more grateful. read more

Their website was most helpful as to steps I could take to check in, pre-print baggage tags, and other things I could do to shorten steps at the terminals. TSA Pre-Check on my boarding pass saved a lot of time also. The personnel at the counters were very helpful and friendly. Each time I passed a check point, Alaska Airlines personnel actually greeted me by name! Despite weather related and COVID related delays over the 2021 holidays, Alaska Airlines performed admirably. read more

Alaska Airlines is one of the better airlines in Monterey in terms of customer services and efficiency. Though they currently only have 1 route (to SAN), they excel at every aspect of the job. From on time departure/arrivals, to ticketing, and quickly getting your bags to baggage claim. read more

Alaska Airlines - Airlines Near Me - Monterey, California

Got to the airport at 8:30 for my 9:30am flight to San Diego...got the first notice as we arrived...Alaska delayed 45 min.... then 1 hr and 15 min, then 2 gr...-And then the final: Your flight is canceled! AND ITS THE ONLY FLIGHT FROM Monterey to San Diego!,,! Now rescheduled for tomorrow. We had breakfast at the restaurant there,,,the coffee was "see through" very watered down. The Pepper shakers on our table and neighboring table not working, all the little holes clotted... so a difficult start today! read more

Going to SAN from MRY easy, coming back from SAN a nightmare. Because our school district arranges travel, we have no choice. But seriously, two of my coworkers receive information and compensation for a flight that was delayed three hours and then stated closed gate with no one from SAN telling us it as cancelled. And instead of handling it in person, they give us a paper to call to see if phone representatives can help us. That is BULL, moved to another airline and have to ask for an earlier flight. What annoys me is that no one told us anything. MRY is convenient to fly in/out but it cancels flights and other attendees do not tell customers why it is cancelled. Lastly I was on the same confirmation code as my coworkers but no representative reached out to me. Beware of traveling back to MRY cause that crop plane may never come. read more

Alaska Airlines - After we asked if our flight was coming. - Airlines Near Me - Monterey, California

My husband flew out with alaska airlines yesterday and Amy and Beverly were two of the nicest people we have ever encountered at an airport! Their friendliness and helpfulness made a hard day much easier. Every airline should take lessons from these two women! Thank you ladies for your kindness! read more

Always have a great flight with Alaska out of Monterey, with passbook boarding pass super quick and easy. Even arrived 17 minutes early from LAX. Great staff, so great to be able to fly Alaska airline out of Monterey. read more

Unbelievable ! Purchased and paid for a round trip ticket missed the the first leg of the trip, purchased another $300 ticket with a competing airline to get to my destination. Upon returning home checked and paid for two bags received boarding pass with seat assignment upon boarding plane was denied access as they said my ticket was not valid because I missed my the first leg flight so they on their own cancelled my return flight. After waiting 2.5 hours and being first in line to receive my boarding pass. After an hour of speaking with Expedia and a airline representative they book me on a flight the following day. So I have to pay $117 for a hotel room And another day of car storage rental. This was like the Twilight Zone. Know one is capable of fixing the problem . Whatever happened to customer service?Everyone is good at saying I'm sorry I don't need to hear I'm sorry , just fix the problem please. Did I mention that my golf clubs missed the flight so I had to pay $ 95. For a rental set. I would love to share my story with the board of directors of Expedia, United and Alaska Airlines and hear how senior management can justify their high salaries and see if this is how they would like their family members to be treated. They have ruined my vacation time I just hope that by posting this complaint others won't have to go through the same poor treatment and agony. read more

Last summer my daughter and I flew American Airlines from California to New York and back. It was a nightmare. I was so disappointed I almost never flew again. But sometimes you have to... I just returned from a trip to Washington. I flew Alaska Airlines. Left on time-arrived on time, competitive fares, nice people. I fly again with Alaska...in a heartbeat. read more

Most atrocious service ever, not limited to Monterey , extends to La, Maui Oakland & Beyond. Alaska Airlines has proven that they truly need immediate training in client relationships and management. read more

So got to American Airlines before the flight time about 40 minutes . The app wouldn't let me check in online and when it did, it said confirmed with an error message. I have had to work long hours so getting there 2 hours prior to a local airport who's security line consists of a "hey john", is a little overkill. They wouldn't let me check in, there was no one at the counter, and when they got there they said the check in window closed. They said, "should have been here earlier" while i watched my plane boarding. When I tried to check in and select a seat (the day before) the screen said "none available". My ticket was already purchased a month prior. My guess is they oversold it, fine, but GIVE ME MY MONEY. They had me make calls to American Airlines who said Alaskan airlines sold it to me and as nice as the sales reps I dealt with were I had to wait over an hour on the phone on these phone calls to tell me that they would just waive the change fee but nope, no refund and good luck getting to your sisters graduation. #greedyairlines #americanairlines #alaskaairline read more

Alaska Airlines - Airlines Near Me - Monterey, California

this is crazy company when i spoke to agent she told me i can cancel anytime and get full refund now i try to cancel they told me different stories do not trust anybody who work this company for. this is worst company i never had before read more

DO NOT FLY ALASKA AIRLINES! I had a flight from monterey to san diago on alaska airlines and arrived for my check in 30 mins prior to departure. monterey airport is a very small local airport and there are no security lines and no crowds ever. This was an early morning flight, the person behind the counter informed me that the check in for the bags are 40 mins prior to departure, and that we are going to have to miss our flight. I tried to beg him to let us on the flight, since there was nobody there , there was plenty of time to get my bags from the counter to the plane , ( this is a very very small airport). He refused and was very rude and obnoxious, and when I told him that these rules are very true for big airports like SFO or SJC, but this a small airport and you have plenty of time to check for EXPLOSIVES!! So as soon as he heard that , he called the police to report me as a security threat!!!! The police came and after talking to me, informed me that the check in time is normally 30 mins prior and that he doesn't understand why this is happening, apologized to me and left since he could not interfere with the airlines policy..... I requested to speak with the manager of the airlines and he would not speak to me after the flight had taken off, so we waited 35 mins for him to show up. He was even more robotic and impersonal than the other guy and was actually very sarcastic and and left me thinking what kind of business are these people running? What is their motto for conducting a successful organization and a thriving business? The system I witnessed today and the way I was treated at this airline goes against every basic rule of satisfying a customer, being helpful and being there to make things happen not to create a havoc , not to mention a very unhappy customer that will never fly Alaska airline especially from Monterey Airport. read more