Did a two‑night stay and honestly, it was a smooth, easy trip. The room had two queen beds, a microwave (love that, since most hotels don't bother anymore), and a mini fridge for snacks and drinks. The beds were comfortable but the pillows were too soft for my taste but the family didn't have an issue. The free breakfast was the real MVP. Not the usual "here's a muffin and good luck" setup. They had different breakfast sandwiches each morning, plus the regular lineup of scrambled eggs, bacon, and DIY mini waffles. Another nice perk -- right across the street there are plenty of restaurants, and even a Cinemark theater, so you've got food and entertainment covered without having to drive anywhere. read more

See all

This fabulous hotel continues to deliver! From the greeting you receive when you enter (Joanne is a delight), to the room, the views, the wonderful breakfast - SpringHill Suites is our number one choice when visiting the area. Large, clean, well appointed rooms, with ample storage. Lovely lobby. Terrific breakfast offerings and ample seating. Don't forget to visit the rooftop area for superb views. read more

See all

The hotel had free parking and close to the strip mall. The breakfast was ok and the coffee was good. The staff were friendly. However, the maintenance of the place was poor. I had mold in grout of my bathroom shower pan. I also noticed the metal soap was sprayed white but the tile was also painted, sloppy workmanship. The shower pan I noticed had paint too in different spots. The bathroom has white spots on the wall. The elevator was missing a down arrow cover. The pool's walls were very dirty. There was dirt about the water line running along the entire pools. The gym's water filter needed changing. Finally I received a notice stating due to my length of stay (2 days) my room wasn't going to get cleaned until I leave. Unfortunately I will not stay here in the future read more

See all

Absolutely 1,000% recommend this place this is one of the nicest SpringHill Suites we've been to and they have breakfast sandwiches not the ones where you make yourself but they actually have ready made and they had quiche this is probably the first time I've seen quiche for breakfast at any SpringHill Suites front desk is very courteous and very welcoming the place is brand new has great views lots of seating area inside and outside and has gym facility and swimming pool facility very easy to walk across the street Trader Joe's Target and many other stores within walking distance nearby we even at parking for our RV which was a nice bonus unexpected they can get crowded as we were told that this is the most popular and busy of the Marriott properties in the vicinity lots of development going on the area is super trendy super nice and very accessible to many nearby things to do. And absolutely have to give a shout out to friont desk gentleman named Mickey who helped us out and also was very nice to Grandma traveling with us read more

See all

This hotel exceeded all of my expectations! The staff truly goes above and beyond to make every guest feel welcome. A special thank you to Mickey, Alex, Freddy, and Stanley for their outstanding customer service. They were incredibly attentive, genuinely caring, and always willing to help with a smile. I can't say enough good things about them! The hotel itself is spotless, with clean and spacious rooms that are very comfortable. The location is fantastic, and honestly, the photos don't do it justice. One of my favorite features was the pool area, surrounded by windows that offer ocean views. The outdoor spaces are equally impressive, with cozy fire pits on both the terrace and the rooftop perfect for relaxing in the evening. If you're looking for a hotel with exceptional service I highly recommend staying here! read more

SpringHill Suites by Marriott The Dunes On Monterey Bay - Terrace - Hotels Near Me - Marina, California

We made a last minute booking for this location and used my Bonvoy points for our road trip up north. It's located in a nice area with The Dunes across the street that includes a Trader Joe's and numerous restaurants and shops. The hotel was clean and modern with a shared parking lot with a Hilton. I only had to interact with the front desk once because I automatically received my key via the app. The room was clean and includes a mini fridge and microwave with a seating area. The TV is oddly placed and doesn't fully turn towards the bed. Also the bed is right in front of the bathroom which is not great but that's the designer flaw. Breakfast was ok but they should really include a protein option for non-meat eaters, like Beyond sausage. read more

SpringHill Suites by Marriott The Dunes On Monterey Bay - Exterior - Hotels Near Me - Marina, California

Clean, spacious, and beautifully decorated! This hotel is in a super convenient location close to shopping and Trader Joe's, and because it's in a newly developing area, there's much less traffic flow to deal with. It's just a short drive from Cal State Monterey Bay. The daily breakfast buffet was well-stocked with a great, rotating menu. Fantastic value for the price...I'll definitely be back! read more

Absolutely horrible hotel. Poorly managed by inexperienced staff and a manager who is absent and doesn't respond to phone calls or emails. My family and I made the mistake of booking this hotel and had the worst experience ever. Would never book a room at this hotel again. Poor sanitary practices, lacked hygiene and cleanliness, and hotel denies all liability for everything. They need new hotel management that knows what customer service is all about. read more

I was a bit skeptical about booking this location a month ago because of the reviews; however, I ended up taking it as a lot of the other locations in Carmel and Monterey were either booked, really bad reviews, or horridly overpriced because it was car week 2025. Funny enough, I booked this place not knowing anything about car week until just a few days before we arrived, but overall, I am glad and very pleased with our 4 night stay. The price overall was high, expected because of car week. We had no issues checking in. Of the few instances we did have to talk with the front desk, they were pleasant. We were able to even get same-day but late room cleaning. We stayed in a king suite on the 3rd floor. The room was very spacious, a good window view, very clean, and a spacious bathroom with a walk in shower. I love how a decently sized fridge AND microwave were included in the room! One of the few luxuries I wish all hotels offered. Their a/c worked quite well and kept the room super cold. One thing I was not a huge fan was how the bathroom and the door is directly in front of the bed so you can easily stir your partner from the restroom noise and/or lighting. The only other thing I did not like that much was placement of the TV in which it had minimal turning ratio depending on if you were trying to watch while in bed or on the coach. But overall, the room was great, wifi worked enough to do basic internet stuff (but no video gaming sadly lol). There was a pool and a gym with some free weights, but we didn't check it out. The overall hotel inside is very clean and spacious, some good decor and nice seating. Complimentary breakfast was included in the stay and they had an overall good variety of foods: bagels, toast, eggs, bacon, sausage, potatoes, waffle maker, yogurt, juices, oat meal, and cereal. And honestly, a basic breakfast like this every morning with a cup of coffee is all I need. And it saves you some money because you don't have to spend on breakfast. You can even get take-out boxes for the food. The location is actually in a really good spot. It has a good view of the ocean and the north eastern side of Monterey. Despite being here during car week, this side of Monterey was not traffic at all. There are grocery stores and some food/snack stores both walking distance and driving distance from the hotel. It's just in a really sweet spot to get away from the noise of "downtown" Monterey, and even then, downtown area is only a 20 minute drive. Carmel is only about 30 minutes or so. There is plenty of parking as well including spots for EVs. Assuming pricing is down now that car week is over, I think this is a solid 4/5 hotel to stay at in Monterey. read more

I'll start by saying that I loved this hotel the first time I stayed here. The location, rooftop access and views are great. I've stayed here a total of 5 times for work in the last few months and this will be my last time. 1) There is a horrible and loud tapping noise that happens in all the rooms I have stayed in - it sounds like a woodpecker in the wall is continuously tapping all night long - and I do mean all night, see video. 2) The air conditioning units are old and horribly loud. They turn on and off every 10 minutes. 3) TV is placed in a horrible place in every room. 4) Bedding sucks and pillows are worse. 5) Offer no additional items for customers - most hotels have makeup wipes, nice lotions/soaps/shampoos and this hotel has the bare minimum. 6) The staff are okay but they all gaslit me about the tapping sound and acted like they didn't know it was happening. I showed the front desk girl the video and she finally agreed that the company knows about it and the "builders are coming to check it out" - my question is, why wouldn't you tell your customers or even offer them ear plugs instead of acting like you're shocked? Weird. 7) One of nights I stayed here, my upstairs neighbor was making lots of noise until 1am and even after multiple complaints to the front desk, nothing was done. Find another Marriott property to stay at, this one isn't worth it. read more

I had many hotel options in this area, but chose to spend more on this property expecting better service and amenities. Unfortunately, that expectation wasn't met. The good: * If you select an ocean-view room, the views are excellent. * Overall, the hotel and rooms were clean. Some updates are needed. The not so good: * The bed linens were noticeably low quality and uncomfortable. * The placement of the TV made it hard to watch in both the seated area or from your bed. * The hideaway bed which doubled as a sofa was very uncomfortable to sit on because it was so large. Leaning back wasn't an option, and there was only one chair in the room. * The bathroom had a very low, short toilet. Given that the bathroom itself is fairly spacious, there's no clear reason a standard-height toilet couldn't be installed. This design choice makes the bathroom especially difficult for older guests to use. *Breakfast was acceptable but extremely repetitive. Throughout the entire week, the only protein option was turkey sausage--no bacon or regular sausage. On two mornings, coffee wasn't available when breakfast service began. * Despite having four staff members present, service was disorganized and slow, and guests were still left waiting. * While the staff was not rude, basic hospitality was noticeably lacking. Guests were rarely greeted, and there was little effort to engage or go above and beyond. The bartender and front desk staff were frequently seated during their shifts, and I never once saw a manager actively walking the floor during my stay. * Several mornings, the staff kept the door propped open with empty beer kegs in the area where breakfast was served. It was 39 degrees outside, making it extremely cold inside. We moved to another area in the hotel to eat breakfast just so our food didn't get cold. * I applied a gift certificate to my room, but at checkout I was incorrectly charged for the gift certificate amount instead of receiving a credit, which was both frustrating and disappointing. Overall, this property did not deliver the level of service or comfort I would expect for the price point or from a Marriott-branded hotel. read more

Arrived at 630pm and waited for close to one hour for help. Huge line was forming behind us and there was no one at the front desk to check us in. When the lady finally did show up, she was not apologetic and did not show any sense of urgency. Few more moments and I would have found a different hotel had I not prepaid... ridiculous waste of time. read more

Had a Wonderful stay, was greeted by a friendly gentleman named Sean who assisted with check in, he was warm and welcoming and made us really enjoy the rest of our stay. Would definitely recommend this place for its level of service and location. :) read more

Do not recommend staying here due to poor service of hotel staff, specifically the front desk! Checking in was NOT a good experience, which is very uncommon for my stays with Marriott. I even stayed at one earlier this week and all was GREAT!! So very sad that this hotel does not give the normal experience- the front desk staff and manager Freddy are really unkind and non helpful. I had made a reservation for my family and they made the whole experience poor by not reading the notes or following the booking instructions. When I asked, they pretended to look and ultimately told me to call Marriott myself. That was SO odd to me. Really poor service for guests to have. I would recommend booking another property. read more

Google review summary 4.3 856 reviews 5 4 3 2 1 Reviews on other travel sites Priceline 9/10 · 18 reviews Tripadvisor 3.8/5 · 220 reviews Trip.com 4.3/5 · 107 reviews SpringHill Suites by Marriott The Dunes On Monterey Bay 4.3/5 · 591 reviews Reviews Search reviews Allegra Johnson 2/5 a minute ago on Google The room was nice, as was the hotel, but there was a wedding celebration going on outside with booming music and lots of shouting. I get it, it's somebody's happiest day, so we waited patiently until 10:00 p.m., but it was way too loud for anyone to sleep. When we checked in with the front desk politely, they couldn't help. We had planned to get up early in the morning and while some noise is always expected in a hotel, the base was enough to make the beds feel like they were reverberating. Other family members were staying in different rooms and floors and were having the same issue. Nice hotel but wouldn't stay again. read more

We really enjoyed our stay here, although brief, and would definitely consider coming back on our next Monterey trip. This hotel has updated and modern fixings and amenities. It's a great place to start your Monterey stay and a great place to send you off. Location is convenient, just to start. Being only 20 minutes from downtown Monterey/Cannery Row and just a few minutes away from some major stores and restaurants, you can rest assured that you'll have everything you need to embark on your journey. Big parking lot also ensures you'll have a spot that's likely visible from your room in case you're paranoid like me. Right from check in, the staff were amazing and accommodated as best as they could. We had asked for a baby crib and they were able to get us a decently conditioned pack-n-play crib. It worked fine! And when we requested towels, they were quick to respond and fulfill. The staff in the dining area was also very quick and efficient to keep food fresh and stocked. Speaking of dining, the continental breakfast (sausage, eggs, potatoes, cereal, oatmeal and toppings, bagel, toast, English muffin, juice, coffee, yogurt, and fresh fruit) was great! A complete breakfast to energize us for the adventure we planned! They also have an indoor heated pool that we got to try out. Great for a quick dip! There were also fire pits available but it was a bit too windy for us to use it this time around. They are a nice addition for those late night night caps. The rooms were very comfortable. The layout and storage space worked well for us. Bathrooms were clean and spacious. They had some freebies for us to use (shampoo, body wash, conditioner but no lotion). And for the most part, the rooms were pretty quiet. When we stayed, it looked like there were more hotels being constructed. When we return to Monterey, this place will still be on the top of our list based on our previous experience! read more

See all

First time trying this brand of Marriott. I do believe this hotel is fairly new. Everything worked okay. There were some little things that needed thought out. The outlet next to the bed was under the built in nightstand. Very difficult to reach. The shower door had a 3/4 inch gap that allow water for the shower out. Made a mess everywhere. The team working the hotel were extremely helpful and caring. They made us feel welcome. They responded to our needs immediately. We didn't eat there or use the bar so no information on those. I would use this brand again. read more

See all

We enjoyed our stay! First of all, my wife and I were greeted by Vanessa R. at the front desk. Vanessa was polite and friendly! She allowed us to check-in at 2pm and also accomodated us with a handicap room. What a nice start to our stay! The room was spacious and would allow for wheel chair access to the shower and toilet. I could hear loud talking occasionally and maybe a door slam but usually at night it was quiet. Although the room service was not daily (upon request), the maid gave us extra towels. Our room did not have an ocean view;however, we could see the ocean while eating at the typical complimentary breakfast. The staff was friendly from receptionists,maids, and janitors. Special THANKS to Vanessa R. and Ann T. who were accomodating and friendly! My wife and I plan to stay here again next time we visit! Thank you! read more

SpringHill Suites by Marriott The Dunes On Monterey Bay - Shower - Hotels Near Me - Marina, California

See all

Get rid of management. Very unprofessional. However it's probably great for the owners. The management would put fraudulent charges on your credit card. The Owner is winning because he's allowing them to treat Marriott customers wrong. read more

We enjoyed our stay at another SpringHill Suites location (San Diego) so we decided to give this place a shot for our Monterey weekend. As we were looking at hotels, this place was almost half the price of the Intercontinental in downtown Monterey! Granted, this hotel is located in Marina, a little over 15 minutes away from Cannery Row but it is not that far a drive and it's super close to a Target and other eateries (just across the street). We liked Springhill for the clean and spacious rooms and this one definitely fit the bill. The hotel looks very updated and new, it is bright and clean in the hallways/common areas, and the rooms are spacious and comfortable. I do have to say that these rooms aren't exactly suites- there is a sitting room as you enter and a divider between that and the beds. They have a free breakfast with your reservation and the selection was good- sausage, eggs, waffles, cereal, yogurt, fruit, bagel, toast, etc. A good way to start the day! There's also an indoor swimming pool, which is something we did not use. A couple minor complaints- first, the parking. There is another hotel going up next door and while we weren't bothered by construction noise, parking was an issue. With the construction equipment, there was barely enough parking. One night after dinner we had to park in one of the last 3 spots, otherwise I would have had to park in the residential area around the hotel. Second, the AC/heating unit kept blowing very cold air even though we kept turning the thermostat up. Problem solved by just turning the whole system off, but that was a little annoying. Overall, a good stay, we'd definitely come back again for a Monterey visit! read more

This hotel deserves an award for incompetence. About an hour after we check into the hotel we got a knock on our door by housekeeping stating that they smelled smoke coming from our room, I opened our door and asked them to please come in and see for themselves that we did not smoke... we stayed for 4 days and checked out today and I noticed that I was sent an invoice and to no surprise the manager herself falsely claimed she smelled smoke in our room and slapped us with a $250 fee for something we did not do. Last time I checked weed was legal but we certainly never smoked it in the room. When I asked to speak to the manager, she refused and told the front desk there was nothing she could do. No investigation, no listening, just blame and excuses. We will never return -- avoid this place unless you want to be profiled and falsely accused. read more

My family and I stayed here and we stayed in 3 separate rooms. They initially had chosen to stay at a different hotel however we decided on this one due to the other having a history of bed bugs. As soon as we walked in they commented on how good the hotel smelled. We stayed in the 2 bed, 1 sofa bed rooms and we had no complaints. Positives: - included breakfast (the egg, ham & cheese sandwiches were GREAT) - staff was friendly - clean, relaxing scent when walking in - indoor pool - comfortable beds read more

While the room was extremely spacious and welcoming, I arrived with a very clearly not cleaned fridge with former guests leftover Jell-O shots and McDonalds. Service was fine and continental breakfast was what I expected. Nice location though. read more

The personnel here is terrible. The individual behind the check-in counter is unpleasant and disrespectful, and it sets the tone for the remainder of your stay. It's sad that Marriott hires poor serving customer service (oxymoron) employees for a position that requires interaction with the public. If you have to stay in Monterey, I recommend the Monterey Marriott instead of this hotel. The general manager is excellent, and his team is courteous and professional. In addition to the staff, the A/C was broken and the toilet didn't flush properly nearly causing an unsightly mess. Ironically, in the next town just a few miles north was a residence inn. I mentioned the issues I had at this hotel and before I could finish, the woman behind the checkin counter scrunched her face as if she knew what was coming next. She confirmed everything we experienced and apparently the above concerns are known at other Marriott properties. This is basically a Motel 6 without Tom Bodett...and don't expect these guys leaving the light on for you either... Two stars because the ice machine worked. read more

We just came back and enjoyed our stay with my family of 5 for 3 nights. Im not sure why people complain so much but maybe I don't have high expectations esp when other hotels cost a lot more. If you're a family looking for a good sized room with the extra amenities like free parking and good decent breakfast (bacon, sausage, waffles, oatmeal, cereal, etc) and heated indoor pool then this is it. We always look for the extras when traveling with kids- and a microwave is definitely our plus. Also this hotel is across the street from a newer plaza so that's a bonus as well. Besides that, driving to all the touristy spots was not far at all. Guess coming from LA getting to those places was easy peasy. Hope yall try this place out because I don't know what some of these reviews are mentioning but everyone was nice and place was clean. read more

Gio great check in and customer service, and Joanna absolutely excellent check out and guest experience. front desk agents, thank you

We stayed as a family of 6 at hotels approximately 5 to 6 times per year. This hotel was our least favorite. There was enough dust in the room to start a fire - they make sure things in immediate view are clean but behind mirrors, on top of shelves etc were horrifically dirty. I did appreciate the tissues and utensils in the room although they only provided one for our family of 6. Minimal toilet paper, requested more from the front desk twice before we received any. Theres only one TV to share for three beds and its not easily seen or heard from all sleeping areas. The soap in the shower irritated our skin and we were given the tinest bar of soap at the sink for all 6 of us. Plugs and chargers provided in the room were all outdated and useless. Lightbulbs were out and not usable. There was no water pressure. A/C unit was nice and easy to use. View was okay - can see what business were around. There are no extras at this hotel. No game room, no activities, nothing. The top floor wasn't disclosed to us but as we explored ourselves, we found an area on the roof that had great potential but nothing was being done with it. Chairs thrown around and covered, not a useable space. The firepits outside were never turned on. The breakfast was HORRID - I miss my breakfast at the Hamptons. I did not hardly eat breakfast for two days here because it was so gross, dry, flavorless and was the same options every single day. There was also absolutely nowhere for us to sit. Its not easy trecking six people back up to eat in the room when our kids are constantly needing refills and other things. Don't get me started on the pool - the pool screams lawsuit. The bleach/chlorine levels are so horrific, Im surprised no one has been killed. All of us were struggling to breathe and experiencing lung issues. The pool gave me a double ear infection due to the strength of the chemicals in the water. All of our clothing was completely bleached. My hair is permanently damaged until it regrows out over the next two years. It was completely unsafe! Other than the chemical levels, it was just gross and disgustingly dirty. No towels either. This truly was the worst hotel experience I've ever had, and I will never recommend a Marriot property to anyone. read more

Springhill Suites is our family's go to hotel whenever we travel to Monterey and Carmel. The hotel is new, clean, comfortable and staff has always been so friendly and welcoming. We have older kids and a little one so family of five with a double fits comfortably. Plus there is a Target, Starbucks with restaurants shopping center right by us. Ask for a higher room as less quiet and if you open your window slightly metal rod will make a sound with the wind so easy fix by turning on AC. By the way thank you Ann for the being so kind when we arrived. read more

Coordinating events, venue rental, corporate programs is non existent. The person in charge of this simply does not reply nor get back to any inquiries.. Calls, emails, in-person requests. Nothing. They must be booked or impacted with business. A simple no would work if that were the case. Disappointing as the potential is high for the area. read more

I stayed here for three nights in late September 2025. This is an all-around good and clean hotel, and the photos on its website are realistic. It is newer and part of a newer development in the City of Marina, which is still under development mostly to the south and east of the hotel. However, the area/neighborhood was quiet at night and there are plenty of restaurants/stores within a short walking distance. I had business meetings in the City of Monterey; downtown is only 15 minutes away via car (outside of rush hours). I am a member of Marriott Bonvoy and travel 4-5 times per year for work, so I am familiar with the SpringHill Suites brand. This hotel has everything one expects with that brand. I want to give kudos to the team at the check-in/front desk, as they accommodated my early check-in request on the day I arrived. It rained some during my stay, so I was unable to enjoy the rooftop amenity a lot, but I was able to check it out before I left. From the rooftop, one can see the coast/dunes of Monterey Bay and, on non-foggy days, most of the bay itself. As development in the nearby area/neighborhood continues, the viewshed from the roof may diminish some. read more

We listened to this all night long. This video was taken from the other side of the room just to give you an idea of how loud it was. Plus this would blow out either heat or air randomly all through out the night and would not turn off no matter how many times we turned it off. Needless to say we were didn't get any sleep and everyone woke up tired and cranky so our whole trip was ruined since we were only there for 1 full day (2 night). The next morning they moved us to another room but were super unapologetic. One staff member mentioned it was a known issue that management refuses to update the ac units and will only do temp fixes. She assured us that she would make a note for the manager to see if there was any compensation. A few hrs later asked another employee and she said there was no note on the report but that it doesn't matter because we switched rooms so the terrible night doesn't count. We explained the situation again and she didn't care and said basically too bad but that she'll make a note. On checkout we asked if the manager reviewed our complaint and there was NO NOTE. Basically they don't care about ruining your trip. Avoid read more

Nice hotel a few blocks away from the beach in Marina. My husband and I used one of our Marriott free night awards to stay here back in June. Room rates are around $400/night which is crazy to me because this is a simple hotel and not really worth $400/night. They provide free breakfast, indoor pool, restaurant, and an outdoor seating/fire pit area. I really am starting to enjoy the rooms at Springhill Suites. They are very spacious and provide plenty of room to work and lounge. They had by far the most comfortable couch I have ever experienced in any hotel. The check in staff was great and they were able to accommodate a late 1pm checkout time. The location is excellent; they are a few blocks to the beach and are located right across the street from lots of restaurants, a Target, REI, and other businesses. Overall a nice one night stay. However, I probably wouldn't pay the cash rate to stay here again. read more

We spent one night at this comfortable and clean hotel last weekend. It's about 15 minutes away from the aquarium and 15 minutes from Phil's fish market. We checked in a little after noon and they had warm chocolate chip cookies and iced water waiting for us in the lobby. Our room 407 was on the top floor right next to the elevators. So yes we could hear the ding of the elevators. Good thing most of the people staying there were courteous and didn't make much noise coming in and out of the elevators. We got a king bed and the sofa had a trundle bed that pulls out. The mattress on the king was a bit soft. There was only a shower stall and the nightlight took a long time to automatically shut off. There was a mini fridge and microwave. The room was spacious, clean and comfortable. We had a view of the plaza across the street and further out beyond the dunes we could see the ocean. Our kids enjoyed the pool (hours 6am-10pm). There is no jacuzzi. Front desk said it was heated to 83 but it felt colder. The day we checked out the girls jumped in for 30 minutes and a worker guy came and turned the heat higher without us even asking. That was nice of him. The fitness room was right next door to the pool. It is small. It has a couple machines, some weights and balls. Open 24 hours. There is a water refill station but I couldn't find any towels. We sat around the fire pit after dinner and checked out the view on the big rooftop (similar view from our room). The breakfast was better than most. I enjoyed the veggie scrambled eggs, fruit and scones. The kids liked the yogurt, cereal and croissant. It was pretty crowded around 9am. There is plenty of free parking. Across the street there is a target, rei, and a bunch of other stores. I highly recommend this hotel. Just ask for a room away from the elevators. read more

See all

Not so great, they have a cheaply installed air conditioners in the room with a big machine next to the bed, going on and off every 10 mins super loud making it impossible to sleep. We have to turn off the giant machine but ended up super hot with no choices Various things don't work in the room, phone not working and strange tapping noise. Told them 5 time but never fixed it during our stay I will not go there again read more

New, clean and great service from a friendly staff. It's a great looking place, with nice outdoor and roof areas to hang out, and clean, nice rooms. I loved it. There's a mall with lots of places to eat and shop right across the street. On the other side of the mall are the dunes and ocean, you can see them from the hotel, kind of, but don't think it's oceanfront.... There are several electric car chargers (not Tesla) if you need them. Great hotel. read more

Overall solid Marriott property and one of the few that I could find using the Marriott free certificate awards. Customer service was good, the rooms were clean and they allowed us to have a late checkout. The continental breakfast was better than I thought as there was a couple of hot food entrees as well as freshly made waffles. I didn't hear the neighbors next door but I could hear the neighbors from upstairs. The property is conveniently located across a shopping plaza and urgent care. They have EV chargers however they charge $2.75 per hour for it which is ridiculous for hotel guests. The gym was a bit small and actually got really hot and was carpeted. They do not allow pets. read more

Oh my God where do I start! The hotel is really nice even during this idiotic pandemic. Planned a very romantic Valentine's Day weekend and the front staff was able to help me with flowers and restaurant suggestions. It was amazing! The rooms are super cozy and big and have all the right stuff! Great location and beautiful fireplace pits. Don't miss the sunsets from the roof and a very well taken care of work out room. read more

See all

We totally enjoyed our stay here. There were five of us in the room and there was plenty of space for all of us. The sleeping situation was pretty comfortable as well, with two queens and the sofa bed. Everything in the room was really clean and everything felt brand new. The bathroom was spacious and very clean. It also felt very safe there. There were plenty of hand sanitizer stations throughout the hotel. Other than the coffee and oatmeal, everything was packaged or packed in lunch bags for breakfast. We will definitely stay here again the next time we are in Monterey. read more

I just returned from a road trip during which I stayed at four different Marriott properties. My four reviews will encompass them all and provides comparison of four properties in the CA Central Coast area. After leaving Santa Clara on Monday, we spent the day exploring from Cupertino, to Los Gatos, to Cupertino, Pebble Beach, and Monterey. It was awesome and we ended up at our third hotel of the trip, the Springhill Suites at the Dunes on Monterey Bay. We were here such a short time that not much mattered. Got there late and left early, but the room looked like any other Springhill Suite location. Our room was on the smaller side. The bathroom was right in front of the bed and had a glass door, so not so helpful for the "other person" in the middle of the night if one gets up early to use the bathroom! I like Springhill's because they are usually somewhat spacious with the little living room, but this one was tight. The worst part was based on the name I thought it must be an oceanview type place and I used a 50K free night certificate AND added 7K more points to stay here. I could have done better, I think, but it is what it is. Oh, the one weird thing about this hotel was it had one tv between the living area and the bed area and you had to adjust it for where you were sitting. Quite awkward, but I have to assume that is thanks to the odd placement of the bathroom. I wasn't there long enough to do ANYTHING else but sleep, so I can't give much more info on this one. read more

Not a bad place per se but for the price it is charging, you are better off at the Intercontinental. Pros: Parking is plentiful. Staff are courteous and professional. Lobby is wonderfully decorated. Breakfast is decent. Firepits are nice Cons: Breakfast, if comparing with the price you are paying for a stay here, is underwhelming. The rooms are technically not suites, just a standard room with a divider. Walls are paper thin and you can hear your neighbors very well. The pillows/mattress honestly are not that comfortable. The view is nothing to write home about (you are either staring at a depressing construction site or the mall with the ocean somewhere over the horizon). The roof top is extremely barren, just an empty space with a two metal benches. Also there is a very severe lack of lighting in the guest rooms. Ok for a short stay but would not recommend anything longer. read more