We love Alaska Airlines. They're friendly, economical, and easy. And they have assigned seating and just 2 seats to a row on each side of the aisle (so getting stuck in a middle seat is not an issue). If you have the Alaska Airline credit card, each person on the reservation can check 1 bag for free. And Alaska Air flies direct (from Reno) to many west coast cities (ensuring that you have a greater chance of making it to your destination). There are many more perks, but hopefully you get the picture. Alaska Airlines is always our first choice. We love them! read more

Slow and chaotic boarding in Anchorage, over 30 minutes late departing, horribly tight seating, overall, never again. The attendants were pleasant but the airline makes it impossible to appreciate that small positive note. read more

That was my worst flight experience so far with any airline. My recent Alaska Airlines flight to Seattle was unfortunately marked by multiple delays and a deeply uncomfortable situation onboard. I was seated next to a passenger who was visibly very ill, coughing violently, sneezing without covering their mouth or nose, and exhibiting signs of distress that included passing out multiple times. Their hygiene was poor, and the odor was overwhelming to the point that I wondered if there had been an accident. While I genuinely felt compassion for this individual, the conditions made it extremely difficult to remain in my seat. They were physically occupying about a third of my seat, which added to the discomfort. I discreetly and respectfully asked the flight attendant if I could move to one of the more than ten visibly open seats, even offering to pay for the change. I was told no, citing aircraft weight distribution as the reason. Other passengers also voiced concern about the situation, but the crew's only response was to offer masks at this point more than halfway through the trip. It was clear that this person should not have been allowed to board in such a condition for their own safety and the wellbeing of myself and others. read more

The crew for the flight stayed in Carson city and didn't get up and out in time.....so we will be at least an hour or more delayed because they are still attempting to find an uber from CC to Reno . Flight was supposed to leave at 6am. Boarding at 520am. Then they have to get thru TSA. Not sure why they didn't stay across the street /. Or why the crew think it is ok to strand 200 people from their flight and connecting flights because of their Poor planning. You would think this would cause for grounding them and getting another crew.... Or a write up or something for their poor decision making.... Affecting all of us. read more

Alaska flight 2077 at 3:57PM today to Reno only offered water or Apple juice and no napkin. Cart was empty. You too can pay for premium seats and be treated like an unwelcome house guest. No apologies, no explanation, and an older, grumpy, unprofessional flight attendant to boot. He mellowed toward the end of the flight, reminded me of a horse who knows it's headed back to the stable. Disappointing to say the least. read more

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Alaska is a great budget airline. However with that said their current lobby experience in Reno is terrible. Alaska should consider adapting process when the airport is having issues for travelers. For example with 3hr TSA line waits Alaska should open Lobby baggage counters 3 hrs before boarding. The airline is putting an unnecessary stress on travelers try to get to the airport earlier to avoid the TSA bottle neck. Alaska Airlines please take this under consideration. This is a situation that would push loyal passengers to other carriers. read more

Alaska Airlines - The line of people just waiting to drop off their bag. - Airlines Near Me - Reno, Nevada

I recently flew four legs on Alaska Airlines, from Reno to Seattle to Juneau and back to Reno. Alaska was over one hour late on three of the four legs, the leg from Juneau to Seattle was delayed for 1.5 hours while they worked to repair a broken seat which was not repaired when they took off. About 30 passengers had to make new connections in Seattle to get to their final destination. Genuine stupidity to delay a flight that long to try and repair a seat. NEVER will I fly Alaska Airlines!! By the way, the gate agents and other staff were great. read more

Was going to visit Portland and took Premium seats, Flight attendants are kind, plane is quiet, sadly couldn't get snacks on my flight since it was short but that's ok! Why is the overall review 2.3 stars? Should be way better people! Asked flight attendant what got them into flying: "I just thought it would be fun" read more

A 1hr 20 min flight from LAX to Reno delayed by 2hrs. More delays on the tarmac for take off. Arrival to Reno was met w more delays...20 minutes to wait for a gate. If I ever wanted to waste more time and never get back time in my life...ill remember to fly Alaska Airlines again...never eve or again. read more

Our flight home from RNO was great, and made even better by the helpful gate agents with Alaska Airlines. We had a very quick connection to make in SEA and seats at the back of the plane, so I asked the gate agent if there was any way we could move forward to make deplaning and running to our next flight easier. He looked at all the options, then asked us to come back in ten minutes, and when we returned ten minutes later he had new boarding passes for us in row 11. I'm so grateful for his excellent customer service which made our travel so much less stressful. Thank you! read more

Completely disappointed by the lack of customer service and understanding. We purchased a flight from Denver to Seattle and further onto Hawaii since there are currently BLIZZARDS In Colorado we were unable to make the flight as we did not feel comfortable making the drive over. There was no understanding about this I'm so sorry that I don't want to die on the road in order to make a flight. Attempted to resolve this peacefully by calling over the phone and was transferred to customer care what a lie that name is. A lady named Elaine was completely unhelpful. I asked her if there was any resolution to my issue because I do not want any credit I want a refund. Oh and we purchased the flight today because a different flight was canceled so all the sudden the 24 hour refund policy means absolutely nothing. I hope if you purchase a flight nothing happens in your area where you can't make it. Made it all the way to the highway and then got on and almost spun out and then here we are they won't refund a single thing. 0 stars. read more

Alaska has never been bad to us. Their staff is great except maybe in Reno when they take a 5 hour break without having any signs that there won't be any staff available at the counter until 2 hours before your flight read more

I've been flying Alaska for years and have flown out of RNO using this airline for years, but somehow never got around to reviewing them here! Their kiosks are still the easiest/quickest I've used out of all the airlines I've flown. This is super appreciated. I'm hardly stuck in a long line even if they only have a handful of kiosks available. Alaska employees always come off super friendly and are always helpful. I've had issues in the past but that's going to happen eventually with any airline. However, it's minimal in comparison to other airlines I've flown with. The positive experiences greatly outweigh the negative. I'll always fly Alaska whenever possible! read more

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This is by far the worst Airline in Reno, and that's saying something as American is terrible too. I booked a flight to Dubai through Qatar airlines which had a connection from Alaska to Tacoma Washington. I was dropped off at the airport in Reno to check in on 2/24, as soon as I got to the counter they told me the flight was canceled; no email, no text, no notification. The person at the ticket counter said, "Well I can book a new flight or you can just call Qatar". I was already upset so I told him he needed to do it, to which he was not happy and went in the back muttering, "I'll have to call the international desk". He was gone for about 20 minutes and said the best they could do was getting me a Jet Blue flight that left at at midnight that night that wouldn't get me into Dubai until the following day. I had already booked a hotel and they said they wouldn't credit me the night I was going to miss. He started to walk away again and I asked him for some sort of proof of my flight. He snorted and gave me some tiny little piece of paper printed out which I couldn't verify online for any of my flights saying I needed to talk to a ticket agent. I showed up at 8:30 PM for my flight and it was DELAYED until 3:40 AM the following day as they didn't have a flight crew available for a flight. The ticket agent said all she could offer me was another delayed flight the following day that routed through Istanbul Turkey, and then through Dubai, adding an extra stop to my trip. When I told her that's not going to work for me she told me I'd have to contact Alaska as they own the ticket and it's their problem. I tried calling their customer service which as virtual agent that doesn't work very well, and each hold time is over THREE HOURS! Qatar Airlines also told me since Alaska re-booked the flight they're not going to help me either. So at this point I'm exhausted and decided to just go home. In total I have spent: $500 boarding my dog for my trip (non-refundable) $1,300 in airfare through Qatar airlines (non-refundable) $1,000 in hotel accommodations for my stay in Dubai (non-refundable) $1,000 on my VIP conference ticket (which is non-refundable) $950 on business casual attire for said conference I have spent $4,750 to go on this entire trip and because the terrible experience/customer service of Alaskan Airlines, I will never receive any of this money back. read more

Service is actually pretty good with Alaska. Always friendly staff and accommodating. So that's great. Problem is that like any other low cost airline is freaking amateur hour with newbs, low frequency flyers, Karen's, Kens and other yutzs. Liteally next to a guy arguing about how he doesn't have to wear a ask. What the actual %@^#*??? You wanna get covid? Hurry up and do it. Go lick a hospital handrail you freak'n screwball. Overhead has a diagram clearly showing how to put in your luggage but these Ace's put them in every orientation but. This is my business travel nightmare. I am literally living my nightmare as I am on a business trip. It's a budget airline so everything costs the monies. The planes are fine. I didn't get a sani wipe when I boarded but again it's a low cost airline. I did get a very kind greeting. Service is great product and the passengers not so much read more

What in the hell happened to Alaska Airlines? I called Alaska Airlines two times today and there was a 45 minute-70 minute wait each time. So you wait for a call back. The first call I answered and the phone was disconnected. The second call Julie- employee J5 couldn't answer any questions. She put me on hold 3 times for 4-5 minutes at a time. She said she had to wait until another employee to get off the phone to ask a question. Isn't there a supervisor available? It's not Julie's fault, it Alaska Airlines fault. My tickets went down $112 and they gave me a credit..not sure if I will ever fly Alaska Airlines again. I paid them cash and I should get cash back. Soooo disappointed! read more

We arrived at the gate 12 MINUTES AFTER BOARDING TIME. The door was still open and the gate agent informed us he had given away our seats, without paging us or making any attempt to reach us. My wife had to use the bathroom. The door to the gangway was still open. People and baggage were actively loading but the....guy... had given away our seats so we were screwed. We fly multiple times a month. Alaska will no longer be receiving our business, or that of our co-workers or friends. I've heard one thousand people paged for their flight, Alaska has both our phone numbers... Terrible terrible customer service. Now we have to sit here until midnight. Merry Christmas from Alaska. Posting this on Yelp and Google. **Update, Alaska made it right in the end, apologized for the issues and took care of us the rest of the way home. Not perfect but we got home safe just a few hours late. Will continue flying read more

My father is 89, has advanced dementia, bladder cancer and required a wheelchair to travel. He booked a flight to Portland Oregon, non stop first class so that he would be able to complete his flight to see his wife ( who is on hospice ) for the last time. On boarding the plane his standard sized, weight compliant, bag was taken from him - and lost! In the bag were his medications he needs DAILY. All this happened at 5 pm on Saturday night causing him to go without treatment and endure excess stress he certainly does not need considering all of the above. We called baggage claim only to be told several stories that "might have happened" but at the end of the day told they just don't know and that the official process could take literally 6 weeks 100% garbage. Need your advice as to where my next call should go to? read more

Took a flight from HNL to Reno with a layover in Seattle. The flight from HNL was delayed to no fault of ours, but it made us miss our connecting flight in seattle. The employees in seattle are incompetent...almost everyone we've dealt with. The story is too long but the gist of it was customer service was terrible, procedures were inconsistent, and employees didn't know how to properly fix our status in the computer system which resulted in further delays in getting to our destination. I just wanted to get to Reno. We'll never fly Alaska again!!! read more

Alaska Airlines customer service is fantastic. We had to cancel the flight due to the fires in CA for my 82 year mother and without hesitation they gave us the credit to use as a family. This was a trip for her to see her only great granddaughter and most likely her last trip. Other airlines would have required her to use the credit but Alaskan came through for the family. Now we can plan a trip at Christmas to visit her. Thank you!!! read more

FLIGHT INSURANCE SCAM: I recently booked my flight through Travelocity from Reno to Dallas. I purchased the flight insurance because my family members are all getting older and frequently need my help. As it happens, I needed to change my return flight by one day. My 70 year old grandmother needs me home a day early. According to "Travelocity" - Alaska Airlines, requires I book a new return flight (pay the new price) and than try to get a refund from the insurance. So now I'm out the price of the new flight and have no guarantee I'll get a refund after dealing with the flight insurance company for 6 weeks. How is that worth getting the insurance. read more

I'm not sure if I just hate flying and travel but this flight was a nightmare shitshow. It wasn't like Alaska Airlines did much wrong. In fact they were very accomidating and kind with our wheelchair/senior citizen/disabled people special needs which was much appreciated. I felt like Alaska was a good airline, it's just that flying sucks. My complaint with Alaska was that dude, that is the tiniest most uncomfortable commercial airline I have ever been on. I am a thin petite person but I could barely get down the center isle to the bathroom. It was like a footpath. I don't know how people of size can even fly. My seat was cramped with few sleeping options which is fine, I get it, it's economy and a short flight, but wow. At least the cookies they gave us were quite tasty. No trouble once we got onboard. Beautiful sunset views from the plane. read more

By far the best airline I have ever flown! Always on time. Friendly, efficient staff. I can't imagine flying with anyone else.

FIRST, I would like to give this airline a shout out for having MORE INTEGRITY than most airlines. I pray BLESSINGS and prosperity over this airline. This airline from this day forward will NEVER see tragedy because I am so grateful that they rebooked my son's flight (T. Bailey RNO to ORD) that he missed! He is a champion wrestler ( I'm proud and that's why I mentioned it) and student on his way back to college from Spring break. He overslept like somebody crazy and shocked us all. Alaska Airlines must REALIZE that I have to pay for his education out of pocket at Dubuque, IA! I didn't have to pay for another flight or exchange fees and I booked the ticket through a NON REFUNDABLE 3rd PARTY WEBSITE (ORBITZ)!!! ALASKA AIRLINES ROCKS!!!! People better fly this airline in the future because I just blessed this airline!!! read more

If you love sardines, you will feel at home if your seats are anything but first class...This is an absurd way to travel and be tortured at the same time.cram cram, and cram again. ..Terrible flight, too cheery of flight attendant extolling the virtues of merging (stealing?) Virgin airways...all while we are crammed and sweating in our little seats...ughhhh and the guy next to me must have had beans! read more

My go to airline for flying to SEA to visit my old stomping grounds, mostly because they have direct flights from RNO and are partners with AA so yeah, MILES. Runs like clockwork, staff is super nice and helpful, and I've just never had a problem with them. They actually still serve little bags of snacks - at least last time I flew. I even used to live in Wenatchee, WA, a tiny little town in the middle of the state of WA, so I flew Alaska all the time to get out of there to go to SEA, saving me a 3 hr drive, and connect with all my international flights. read more

Alaska airlines has gone down hill in the last 10 years as it races to become a budget airlines. Do not be scammed into paying for premium seats they are just as small as the coach seats. They are not first class or even a proper business class. When you call them they do not help. Alaska airlines is a budget airlines that overcharges for its bus in the sky experience. read more

Be warned, if you arrive early for your flight, there will probably be no one at the counter. I look left and right and see other airline employees working their counters...its 1:15 pm. Looks like I get the pleasure of standing here for one hour before I can check my bag. Thanks Alaska! read more

Alaska Airlines - Stay classy Alaska. - Airlines Near Me - Reno, Nevada

Our first time to fly Alaska & we were a bit apprehensive due to the service we received from united - we just felt Americans just don't know how to be courteous to airline passengers because there really is a BIG difference in how passengers are treated when we fly via Korea Air, Japan Airlines & the BEST, All Nippon Airways - they are amazing. But to our delight, Alaska was great! Not a whole lot of room but that they just treated people like...people. They did not act like gods & goddesses who treat passengers like slaves who are waiting for their mercy. Overall, a highly-recommended airline! read more

I have never flown on Alaska Airlines and now I know why. I purchased tickets to attend a baby shower out of state, the mom miscarried and the Alaska Airlines rep was cold and heartless. How anyone could choose to work in the kind of environment surprises me. Even though I was giving two weeks notice, they would not issue a refund nor would they issue a voucher for another flight. I purchased the insurance they recommended, just waiting back to hear from them. I'm sure it will be no as well. Don't purchase the insurance. Don't fly Alaska Airlines. There is no reason why they couldn't issue a refund, they just choose not to. Greedy. Greedy. Corporation. read more

Disgusted!!! Alaska Honolulu put me on a flight to Reno, then Reno to LAX!!! WRONG Alaska doesn't fly into LAX from Reno??!!?? Now Reno to Portland, Portland to LAX NEVER AGAIN....... Why get here early?!? (Reno Alaska) Can't check in bags. They won't be there till 8am! I want to have a good breakfast n can't even get near my gate! They must of read my review! Now it says they'll be Back at 7.... WT Another act of rudeness from employee giving me my seat. Warning me of my rudeness this am LOL That she is going to report me! Really?!? Retaliation for what I put on YELP! It wasn't until I called the 800 number & explained what Honolulu did, then they remedied situation! So now on my way to Portland, OR then LAX read more

My husband and I flew from Reno to Eugene, with a layover in San Jose. Didn't care about the layover, it's a cheap flight. That being said, it was a cheap flight, so in an attempt to prevent my luggage being lost I attempted to carry on all my bags, however they demanded I check them planeside. When I arrived in Eugene, my bag did not. In their defense they were able to quickly locate it...in San Jose. They were able to do this so quickly because apparently they leave peoples bags behind A LOT. There were at least 2 other people this had happened to on my same flight, one of whom now had no car seats for her children. This was resolved when the airline was able to get my bag to me the next evening. The return flight: we made it to San Jose when the second half of our flight was cancelled due to weather. Long story short, Alaska Airlines could not have cared less that we were now stranded in California. Every customer service person we talked to referred us to another person and so on...eventually we were able to ascertain that there were no flights for that night or the next day to get us home (unless we wanted to book another airline, and Alaska would not reimburse us.) We ended up eventually renting a car and driving the 9 hours home. NEVER FLY ALASKA!!!!! read more

Wish I could put ZERO stars . Got to my baggage check in at 3:30 only to discover a sign that reads they will only be present until 3:35 yet no one is anywhere to be found ?? Unable to check my bag I consequently missed my flight and am unable to reach a representative. Thanks Alaska!! read more

Don't book a flight on this airline and then have to cancel for Covid. They will NOT refund the money. They will give you a limited travel voucher. With Covid here to stay it's not a good option. I will never book AA again. read more

Have you noticed that the stewardess' on horizon have gotten fat? More and more of them have gotten grossly over weight. The last two flights I have taken the stewardess was so fat that her hips and butt were rubbing up against everyone's shoulder in the isle seat each time she walked down the isle. read more

Alaska Airlines rocks, mostly tight to schedule and always nice and friendly. Can't wait for affiliate Sky West to replace CRJ's with Embraer 175's but flight is short so not a huge deal. I'll fly AS every time! read more

It's always nice to fly with Alaska, they a friendly and easy to deal with. So glad they have a direct flight from rno to sna

Alaska Airline policies SUCK!!! Expedia entered our information incorrectly so my husband's name appeared on the reservation instead of mine due to Expedia error! Not only did I have to pay $125.00 to CHANGE THE NAME, but then I had to pay the difference in fees FOR THE SAME LOVELY FLIGHT! NO CHANGES. This CRIMINAL!! THEN I COULDN'T GET A REFUND - ONLY CREDIT for an airline that I will NEVER USE AGAIN. THIS SUCKS! This same review will be on YELP. Thanks for BEING RAPED! read more

Nothing to due with the staff it wasn't there fault. This is regarding the airline itself. First off I hate to fly alaska airline . Since I needed to be at my destination before noon this was my only option. Since I don't fly with them I setup the notification on my phone. My flight was at 6:30 am the night before at 11pm I get a notification that my flight is canceled. When I show up at the airport I asked what was the cause of the cancelation and they said it was mechanical. If they new that from the night before why can't they they send a different plane. They had more than 7 hours to fix the problem. I'll be at my destination more than 5 hours later than planned. THANKS alaska airlines. read more

I always fly Alaskan air because they are usually very accommodating and the price is right. I got to the airport 5:17 AM my flight was to leave at 6 mind you I live in a tiny tiny town and the airport it's really small. when I got there the ticket counter had closed at 5:15 mind you my flight leaves at 6 and they only had two people working the counter And the same two people had to run up to the gate to board passengers, what kind of rinky dink operation is that! as well. I could not check in at the counter nor at the kiosk and they would not be back till 7 and my fight left at 6. Why does it take them an hour to get back down to the counter? . Someone told me to go to American Airlines since they are the owner of alska and they would be able to help me but of course again no help. people were rude and it seemed as they hated their job. why can't they hire enough people to work the counter and the gate. I called and they said they could get me on the 8:30 p.m. flight but it would cost me an extra $200. what a freaking joke! Alaska, if you can't provide enough people to cover a shift don't have such early flights! never again or how about hiring a couple people.WOW! WHAT A CONCEPT! You got all stupid on us!!! read more