From the beginning we had a great experience. The check in was a small wait. The Mazda cx we got…read morewas perfect and great on gas, only needed $38 to fill half the tank. Upon return GUY was awesome he checked us out in minutes and gave us great directions to our terminal. Thank you!

DO NOT book a vehicles here, shelle T is extremely rude individual who is very unkind and rude…read more They charge an extra $250 for deposit, if you look in there policy that is not mentioned anywhere. So now I'm stuck at Reno airport. Do not.

Rented a car for a week from Hertz. The fee was accurate. Our flight to Reno arrived at 11 PM and I…read morefound that lady at the check-in counter was busy reading her phone while I stood in line. I walked to the counter and reminded her of my status just to get her going. She asked my ID tell me and told me where to find my car. The vehicle was clean and worked well for our travel to Lake Tahoe. Customer service was excellent when we returned our car.

Easy pickup after midnight at the airport. Everyone was friendly and kind. Dee went above and…read morebeyond to make sure we had our vehicle and even found my sunglasses.

Rented a Nissan Sentra that was clean and in good working order. The desk staff were…read moreextraordinarily friendly, and it was an easy stroll outside across the street to pick up my vehicle. I was literally on my way and on the freeway in under 10 minutes. Would not hesitate to rent again.

Reno is a wild place. Our rep Zubi took us to our truck he was attentive and friendly. I guess I'm…read morea bit upset that for $392 +$157 add on this is the quality of a premium vehicle? Was it the slim pickens you will get for an afternoon pickup? Probably. Comments: (1) Lisc 31589D3 - Premium Needs an oil change Bad! We drove it over 400 miles and it didn't seem like Zubi was going to offer a better vehicle. (2)Make sure you do a walk through and flag everything. They will send you an email notating all the dings scratches scrapes dirt before you take it. DO NOT take it otherwise. (3) the tires were good. (4) I suggest coming early for better options I rented from alamo previously in seattle and those guys were what's up. I'm shooting myself in the foot for not going with them again, but it was a bigger price difference for 4 days. Good luck!

This was a good experience with a quick turnaround time. Easy access and no shuttle necessary. We…read morearrived at the desk and had our car in less than 5 minutes! Excellent vehicles clean and big! Enough space for skies and 6 people! Quick return and pleasant staff! Highly recommend.

By far the most unorganized and chaotic rental experience I've ever had. They have a sign up on the…read morecounter saying cars are still available, yet people with reservations are waiting with a huge line forming because the cars are backed up for who knows what reason. Customers were also waiting at the pickup area in the garage for cars to become available after already checking in at the counter!! You wait, make it past the line, then wait some more. They give minimal communication or direction as to what is happening or why and when asked staff act bothered (minus Emily, she was cool and a few older gentleman retrieving cars). I went to hand my paper to the garage booth attendant and I was met with a "yes.....?" "You need to wait for your car" with no sign of my car that had already been booked and confirmed prior. Get your business in order, it's 2026, there is no excuse for lack of communication and technological gaps.

I absolutely love this national location! Ethan is extremely friendly and helpful and Bekah is…read morealso awesome. I had a great experience and look forward to traveling here.

Completely inept. I rented a car for our priest to officiate our son's wedding and then called to…read moreclarify that the car was booked from my account and that I added our priest as an additional driver. They confirmed that I had done everything correctly. When our priest went to get the car they said he couldn't get it, cancelled the reservation I made for him, and made him pay with his own card. They charged him almost double of what they quoted me. I've used National since 2004, but never again for me. You've been warned. All you can expect from National when you call is 'pass the buck' and 'I can't do that for security purposes' BS.

Booked via Orbitz.com pay later. No wait at the counter. Not pressured to buy add ons. Vehicle…read moreeasily accessible via short walk outside the airport terminal. Brand new Kia K4 only 1k miles on it. Drove well.

Bait and switch. Don't rent from Dollar or Hertz!…read more First of all, I've stopped renting from Hertz bc it is the worst rental company of all of them and should have gone out of business a couple years ago. What I didn't know until it was too late was Hertz had bought Dollar; so it sucks even worse than Hertz. We were going to Lake Tahoe for a ski trip and snow was forecasted during the time we planned to be there. So I searched for an AWD rental. Dollar had an enticing price if I prepaid for the rental. So I did. Unlike most rentals at other airports, there is no direct pickup of the car in the garage even though I had checked in online prior to arrival as the text msgs from Dollar kept asking me to. I still had go to the counter to check in. There were 3 agents at the counter with 3 other customers in line in front of me. It took 45 mins before I was able to reach the counter. The agents operated as if they couldn't care less about the long line of waiting customers. When I finally got to the counter, I was told apathetically by the old man that like he had told 2 other customers in front of me that they didn't have any AWD or SUV like what I had paid for. The only thing available was a lower class and much cheaper Chevy Malibu. When I expressed my disbelief and frustration he simply leaned back and crossed his arms and asked: "so do you want the car or not?" Of course I had no choice but to take it. I made inquiry to Dollar customer service after my trip as to when I'd get my refund. They responded by acknowledging that I got a lower grade rental and offered me a $50 Dollar gift certificate good for 6 months. They coyly avoided saying they wouldn't issue a refund when I repeatedly ask whether I will get one. All they would say was they have mailed me a gift certificate. They have the worst service attitude I've ever encountered and this is clearly an intentional bait-and-switch practice by Dollar. Don't be the next victim of their fraudulent practices.

If you love waiting in an insanely long line (over an hour) with only one person working behind the…read morecounter after your long flight, this is the place for you. All others should look elsewhere.

One person at counter. Took longer to get car waiting in line than it did to fly from long beach !!…read moreThey need an express line!

I worked with Shyane. The rental process was quick. No crazy up sale. Transparent. Good experienceread more

Needed a temporary vehicle while ours was being serviced. Booked Hertz through Expedia, found a…read moregreat deal and convenient, non-airport location. Though there were people ahead of us, we were acknowledged immediately and taken care of in a prompt, friendly and professional manner. Great overall experience!