Recently visited St. Louis and flew back to Seattle on Alaska. The experience was a mixed bag. The airlines flies out of Terminal 1, seemingly at the same gate for all of their flights. When you are flying on Alaska, typically they will force passengers to check their bags if the flight is close to full. Given I bought a cheap seat, it was inevitable that I had to gate check it. Expect the same experience if you buy a Basic Economy ticket. After gate checking my bag, my seat was changed twice including once when I was boarding. On the plus side, I got moved from a seat in the back to Premium. Due to upgrade, I was able to get some free wine. While the flight overall was great, my checked bag took a half hour to arrive which was above their Bag Guarantee timeframe. But most notably, I was overcharged for a meal that I ordered. It was extremely difficult to try to fix the problem. You have to call or email Customer Care as the text support reps can't help with this. It did not seem worth it to call as the waiting times were not worth the difference so I sent an email. The response time was horrible as I did not get a response until nearly a month later. They could not fix the extra charge, but did give me a discount code which seems reasonable. Having flown Alaska for a long time, I feel that they are not as customer friendly as before, which was what they built their reputation on. There is a lot to improve on in regard to customer care if they want to become a leading global carrier. read more

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Told they were to be open for early fir baggage, no one at gate, no way to get ahold of them. Called the airline help number, over an hour wait. Got the call back and was informed they were supposed to be there, and they had no way to contact or help, so sorry-by-by. Even though we're told to be there hours early to help them out. Very frustrating. read more

The Alaskan Airline personnel at Saint Louis International Airport are exceptional. From the check-in process through the boarding process they were extremely helpful and courteous. They made my travel experience and long flight seamless. I highly recommend this Alaskan Airline team. read more

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Worst service I have ever had flying! Be aware of them making you miss funerals! They make you change cities to fly out of and then they waste time having snow ball fights rather than clearing the way for the plane. Be very aware of the supervisor Vander who works at the Saint Louis location, has no de-escalation training and has no self control! Won't help you and just says his boss is in Seattle! Horrible! Horrible! HORRIBLE! Never again! read more

Alaska is a solid choice flying into St. Louis. Modern fleet - prompt service and friendly staff. Flying from Seattle - it is the only choice, but options out of St. Louis to other locations are limited and you will end up flying on a partner airline more than likely. Bonus - Alaska fly's into terminal 1 which means you get to avoid the circus which is the Southwest terminal. Sometimes you might pay a bit more - but service and comfort is worth it. read more

Nothing against the employees. Our flight was canceled last minute; the policies are just awful. The training given to alaska employees is, "call the reservation line" and to apologize. The reservation line has a 36 hour wait. They won't offer a voucher for a hotel, yet they are rescheduling our flight 4 days from now. Employees are not empowered by the company to do anything. We have Christmas plans at our destination, and alaska policies are ruining them. I can't see myself flying alaska again. Thank you for the let down. You (executives) fell off. read more

I flew into Saint Louis Alaska airlines late Sunday night. I cane from Spokane Washington and had a layover in Seattle. My guitar was not on the carousel and I was told it was left in Seattle along with 4 other customers bags. I was understanding; these things happen. I filled out an incident claim and was told someone would be in contact with me in 1-2 days to schedule delivery. no one called within the next day. I called the Alaska Airlines baggage toll free number. They told me that the guitar had flown in Monday morning with American Airlines and that it was still sitting at their ticket counter. They put in the notes for it to be delivered to Alaska and then delivered to me. The next day I call the Saint Louis Alaska number and they tell me it's still at American Airlines and that they would send someone to receive it. I call the toll free number the next day because no one would answer the phone at Alaska airlines baggage office and was told it was still at American Airlines. Long story short it is now Friday and I still don't have my guitar. I'll try the saint Louis baggage office number for Alaska no answer. I've tried other suggested numbers and when I do they are the wrong airline. The toll service agents are super helpful and nice but I've never had such bad service with Saint Louis airport. This guitar is sentimental to me. It was my Grandpas guitar. My name is Nathan Buford read more

The Alaska Airlines staff here in STL were great. I had a last minute flight change and the staff here did there best to get me a seat upgrade. They are awesome! What did I learn today? The Ted Drewes vending machine was broken. It disappointed so many people. read more

No employees at Alaska air baggage check at 2:39 pm on Monday August 21, truly unbelievable!! read more

Alaska Airlines - No agents at 2:41 pm Monday August 21 at STL unbelievable @alaskaair - Airlines Near Me - Saint Louis, Missouri

I do not enjoy flying at all, but Alaska takes the frustrating out of flying with their excellent customer service and efficient processes. Their customer service, from the phone to the web to the airport to the air, is always incredible. I have had harrowing experiences with other airlines that leave me jaded and always a bit leery when I have to interact with airline staff. Alaska Airlines has never been a nightmare; in fact, they make things SO easy. They answer their phones quickly, and the biggest thing-- their people actually listen to you before spouting off an answer. It's really frustrating when you are trying to communicate a need and someone doesn't actually listen to what you are saying and spouts off something that has nothing to do with your request. I have never had that experience with Alaska. Alaska is also the most efficient airline I have ever been on. No matter where I board a plane, I find everyone to be fast and moving people and things from point A to point B. Most recently, I had a flight that was delayed due to bad weather (delayed flights have rarely happened in my experience with Alaska, and they always keep you well informed), but they managed to get people on and off the plane so quickly that we still arrived at our destination on time. Last thing about Alaska, and you won't have to see this side of them often, is that they really care when they haven't met your expectations. Service recovery is taken very seriously. Alaska is my airline of choice, and I look forward to continued flights with them. read more

I recently was in St. Louis and needing to travel to Seattle. As non-stop options from St. Louis are limited to Alaska Airlines and Southwest Airlines (which I generally avoid flying), I looked no further than Alaska. Alaska Airlines is relatively new to the St. Louis scene but I've flown them up and down the West Coast for nearly 15 years and several times from my home in Boston to Portland and Seattle. Alaska operates from Terminal One (formerly know as the main terminal) and is handled by Delta Air Lines uniformed personnel. I arrived at the airport 60 minutes prior to my flight which proved to be more than sufficient time for this airport. There were a few people in line ahead of me at the Alaska counter to check a bag but I didn't wait more than five minutes or so which is to be expected. The agent greeted me and tagged my baggage to Seattle. Although I had already checked in online with a mobile boarding pass (paperless) the agent had reprinted a boarding pass for me without my me asking. As a Delta Air Lines Gold Medallion, I receive free checked baggage on Alaska Airlines and complimentary space available upgrades on Alaska. In practice upgrades are few and far between but I scored an upgrade on this route that evening. Also worth noting American Airlines elite members receive priority boarding, economy seats, and waived baggage charges but do NOT currently receive upgrades on Alaska Air. I proceeded through the TSA security checkpoint to the A concourse in all but ten minutes. Overall the A concourse leaves a lot to be desired. First off, seating is scarce in this area and dining options are very limited. I recognize Lambert Airport has come a long way but it still far behind other US airports (let alone leading international airports) in terms of facilities and amenities. Delta Air Lines does not have a SkyClub in St. Louis so everyone waits at Alaska's designated Delta gate A4. Overall, the flight was uneventful and consistent with my other experiences with Alaska Air. Flight attendants served water before departure and collected my jacket upon boarding. After take-off warm mixed nuts and choice of beverage was served and Digeplayers (media players) were distributed in first class free of charge and available for a charge in economy. Dinner service consisted of a beef medallion with mixed greens served with choice of wine. Dinner was followed by chocolate chip cookies and Starbucks Pikes Place roast coffee. In economy class Alaska Airlines has a competitive product that is inline with other major airlines. Passengers receive complimentary beverage service (Coca-Cola products, juices, bottled water, Starbucks Coffee) along with packaged snack free of charge. Buy on board hot sandwiches, pastas, and fruit/cheese plates are available and both tasty and a good value compared to other carriers. Next time I need to fly from St. Louis to Seattle, I'll take Alaska any day over the alternatives. read more

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Just terrible!!!! If you can avoid flying with Alaska airlines please do !!!!! They kept changing my itinerary last minute! It got delayed like 3 times on us ! Charged me extra for a next flight ! We been in the airport for 18 hours and they wouldnt take our bags because they weren't sure where it would be send to ?! Totally unorganized! Shitty customer service if i could give it negative stars i would. read more

I never thought an airline could earn me taking the time to rate them, but Alaska Air was awesome on my family's recent flight to Seattle. They were very friendly and accommodating, even with having three little kids flying. I wish I remembered all their names, but thanks to Bill and the entire staff. read more

Alaska Air is not refunding any flights that I booked. i have to cancel, events after corona Virus have been cancelled at UCI and NYC. I can't go to NYC now, broadway closed, probably get stuck in NYC. What does Alaska do? give me credit for future travel. So I essentially am loaning Alaska money until this virus crisis is over. But they are reducing expenses by reducing fights and personal. Their customers are paying for this and if alaska ends up with a bail out, will they compensate customers???? not likely. Alaska wins customer credits, doesn't pay staff because they are reducing flights and probably gets cash bail out with....taxpayer funds, ME. I float their expenses then my tax dollars bail. they should REFUND the customer. Used to love this airline but not anymore read more

Terrible check-in experience. The flight was delayed and there was only one check-in attendant with 2 self-help terminals that are incredibly slow. read more

We flew to Hawaii on Alaska Air. We flew from St. Louis to Seattle to Honolulu and then Maui to Seattle to St. Louis. All of our flights were on time and staff were friendly and helpful. Each seat had charging docks for electronics. Seats were comfortable for plane seats. LOL read more