This is my third SWA flight in the past two weeks and each one has gone smoothly. And all three were booked either same day or within two days of departure. Today's flight is about 20 minutes delayed, but it will hopefully still arrive near our scheduled arrival time. Southwest employees are generally friendly and helpful. Terminal 2 at St Louis Lambert International Airport has a decent selection of restaurants and little shops. Plus it is pretty easy to navigate. read more

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Had a brief 45 minute layover at STL between 2 Southwest Airlines flights. Both flights took off and arrived on time, planes were clean, staff were friendly and the flight from STL to LAS wasn't full so I was able to snag a window seat, and the middle seat next to mine remained open so I was able to spread out a bit. The ability to use iMessage and WhatsApp for free once I connected to the in-flight WiFi was a bonus. My primary reason for giving Southwest Airlines only 2 stars is because of this airline's pricing tactics and in my experience, non-existent customer service. I went on Southwest's website and found flights I wanted, only to get an error when I attempted to book and pay. When I immediately tried to re-book just seconds later, the price per ticket for the same itinerary had increased significantly. Southwest customer service was no help when I contacted them, and replied to my messages with seemingly pre-written and "canned" responses that didn't actually address my reason for reaching out. read more

I just spoke with Paige in customer service for scheduling a flight. She was very nice, patient, and knowledgeable. She put me at ease immediately with her friendliness. I had a credit ticket and did not know how to book a flight with my credit ticket from 2024. She did it for me and calmed me down with all my confusion. She is a wonderful representation for the phone scheduling department. God bless her with continued patience and kindness. Thank you Paige! read more

Nothing but positive things to say about Southwest. They have been my airline of choice for a while now. Every time I fly, i always fly with them.. Getting through check in is fast and easy. The gate agents, ticket agents, flight attendants and customer service representatives are always nice and polite. With all the changes they are making, they still seem to be the most affordable. read more

Southwest Airlines - Airplane snacks - Airlines Near Me - Saint Louis, Missouri

Getting in and out of St. Louis has always been pretty seamless. Sure there's typical compression during peak periods. I've found the southwest airport staff to be well above average. I've been lucky enough to run into pleasant conversations and nice smiles. You're my kind of people. read more

We have the Rapid Rewards card and supposed to get free checked bags. But what I didn't know when my husband traveled by himself Southwest charged $35 for a bag. And his name is on the Rapid Rewards card. But they still charged him $35. They said he not the primary holder. What that has to do with it. We're married. But we might change up airlines. The main reason we got the card so we can both benefit from all that. read more

Today I was traveling with a buddy from Houston to St. Louis. I told him when we board to sit on the aisle of row 9 cause that is where they start serving drinks from and your still close to the front. So there we were both on the Aisle of Row 9 and I got skipped by Kelly. But my buddy got his drink. Zina who was serving the front of the cabin asked if I had ordered and I said I had not. Eventually Kelly came and apologized. It became a joke between the flight crew and us the rest of the flight. Kudos to Zina and Kelly from flight 694 for her excellent service and making an early morning flight enjoyable. read more

Southwest Airlines - Airlines Near Me - Saint Louis, Missouri

I have nothing but positive things to say about Southwest Airlines. I frequently fly from OKC to Saint Louis, and I always fly Southwest. They have a direct flight to and from, and the fares are decent. When you're flying so frequently, cheap flights are extremely preferred. Every employee I've interacted with has been positive and helpful. I've had awful customer service with another airline, and it was bad enough I try to avoid that airline as much as possible. With Southwest, I haven't had that problem. They have also gone out of their way to make me happy. I definitely appreciate that, especially in circumstances where it is absolutely my fault. Southwest has definitely earned my loyalty. When you're flying so frequently and still have nothing but positive things to say about an airline, you know they're doing something right. read more

For the most part I'm done with Southwest. A few years ago, the way I approached ticketing was to never purchase early bird, but to be vigilant about checking in a soon as possible to get the A or B assignments. That changed one year when we had selected a flight that a college football team had booked for an away game. Getting a high C boarding number at first available check-in drove home the value of Early Bird boarding. The cost of Early Bird has increased in price over time and has become further devalued because of the sheer number of people who purchase it. Even when I've purchased tickets 9 months in advance, it is not uncommon to end up with a high A or low B boarding number. B Boarding numbers are horrible now because of SW's Family Boarding which occurs after A Boarding. In addition, in spite of SW's "open seating" policy, there are numerous people who "save seats" and when coupled with "Family Boarding" and "Pre Boarding", anything short of an A Boarding position makes it somewhat of a crap shoot if you're looking for a couple of seats together with overhead space somewhere near the front of the plane. Lately, I've resorted to purchasing an A1-15 upgrade which is available 24 hours before checkin if still available. That coupled with Early Bird is still a bit less than full Business Select, but not by much. Getting an A1-15 position feels about as "first class" as you can get on SW, however, there is something galling about the army of Pre-Boarders that SW now seems to have. I don't believe they do anything to vet the need for someone who requests this and I've seen as many as 50 people pre-board flights. So now even with an A1-5 boarding position you have no chance of snagging the seats in the first row, which aside from the one exit row have the most leg room on the plane. I booked a flight the other day on SW using Business Select. After doing so, I checked American Airlines and found flights around the same time and for about the same cost but in the first class section. There is no comparison between First Class on American and Business Select on SW, so I think until SW fixes their boarding process / seat selection process, I'm done with them. read more

They were bought by an equity group last year and that group has stripped every resource for them and trimmed them down so much that their operational stuff is a disaster now. They are never on time. Not worth the small amount of savings. I would avoid. read more

We always fly southwest, because there's no hidden fees. Rates are very comparable since you don't have to pay for all the extras like some of these cheaper airlines. Definitely recommend Southwest airlines! read more

I already miss the days when SWA's planes had the vacant middle seat. Boarding and deplaning was faster, and no getting chummy with strangers. No more. The flight attendant on my last flight said as much during his preflight PA, "This is a completely full flight. No empty seats. We lost a lot of money during the past year and we got to start making it up." I appreciate the honesty. read more

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I was traveling from Austin to Phoenix on flight #1561 on 11/30/24. I have flown Southwest many times but this was by far the best flight I have ever been on. The crew was absolutely wonderful. One in particular, Joann, she was so accommodating, sweet, and kind. Southwest Airlines seems to hire the best of the best. Thank you again Joann for your service on our flight home. I hope we get to see you again on future flights. read more

Great company Great people (mostly) Great fares Great Times FUN, LUV'n Attitudes Great Hearts read more

It's the only way to go when you're flying domestic in my opinion. Spacious, comfortable seating, 2 FREE checked bags, on-flight refreshments (usually peanuts or pretzels). Reward Members get free drink coupons redeemable for on-flight alcoholic libations (which I personally love). SW has the cheapest direct flights for my travel needs, flight attendants are always pleasant and the app works perfect with my passbook for boarding pass storage. Beware last minute delays which SW are notorious for but I don't mind because the delays are usually maintenance issues. I'd rather arrive alive! read more

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I recently took a flight from Orlando Fl. to Bozeman MT. The flight stopped over at Denver but the same plane continued on to Bozeman. We remained on the plane in Denver and assumed our luggage would do the same. We arrived in Bozeman around 5:30 pm but without my wife's checked bag. How or why would you remove a bag that is going to the next destination?? We were informed it would be on the next Denver flight arriving at 11:35 pm. We had a 2 hr. drive to our destination so it didn't make sense to leave Bozeman without the bag. The flight ended up arriving closer to 1:00 pm. Our 2 hour drive was to West Yellowstone, an area we were informed most probably had bison, elk and other animals roaming the highway at dark. For our safety we opted to stay in Bozeman thus eating a hotel reservation in West Yellowstone and missing our morning pick up for our all day tour of the lower portion of Yellowstone Park. Southwest gave us a voucher for $300 which did not come close the covering the lost funds for the hotel and tour cost, not to mention we didn't get to bed until 2:30 pm after a log day of flight. read more

I saw a "senior citizen" SWA Flight Attendant with a big tummy and she was wearing a tight uniform shirt. Disgusting!

The SouthWest Controlled Arm Of The Terminal Is Not So Bad Here SITREP From ticket agents to service staff, SouthWest runs a pretty smooth operation in Saint Louis, MO. THE SETUP While on a 4-Hour layover in St. Louis, the SouthWest area set-up is actually pretty efficient and nice. From seats to amenities, it is quite a comfortable wait. THE FLIGHT There were no delays in arrival, nor were there in take-off. All-in-all, it was a good brief stay courtesy of SouthWest Airlines. THE LOWDOWN SouthWest has a decent operation in St. Louis. read more

After flying so many other airlines I realize that I definitely took Southwest for granted. Their customer service has just been so outstanding, especially the time my bag was 61.1 pounds, and they patiently waited as I got the weight down to 50 by taking out shoe after shoe. Flight times are almost always on schedule, drinks are offered right away even during a short flight, and I'll never complain from here on out. Unless they send me to LA again without telling me. :) read more

So, don't get me wrong, I love Southwest. I have grown to hate flying in general, but Southwest is definitely, hands down, better than all of the other bitter, pissed off carriers that offer a cranky alternative to SWA for more money. However, lately, I've had three separate flights on SWA that were so cold that my teeth were chattering. The first time this happened was just a few weeks ago while flying to Fort Myers. Being summer in Saint Louis, I was dressed in shorts with a light weight shirt. Damn it was cold! I worked in a butcher shop in college and the meat locker was only slightly colder than the cabin on this flight. That said, the low humidity and slightly above freezing temperature would be ideal for aging a New York strip loin. Anyway, other passengers were complaining so I kept my opinion to myself. Finally, with about 30 minutes to endure, the captain turned up the heat. I thought to myself, whatever, mistakes happen, move on. Then, one week later, same thing. This time I tell the flight attendant that it's really cold. She tells me that other passengers have mentioned this to her. So I'm thinking...And??? Again, two hours of Ice Station Zebra later, they announce that the captain has turned the heat up just in time for landing and de planing. WTF? Finally, I'm flying from Laguardia to Milwaukee last week and the plane is crazy cold. It's like SWA is transporting a recently harvested heart and they are rushing it to a dying child in Milwaukee but they've run out of ice. Thirty minutes before landing, enough people have pleaded for relief that the captain apologizes for the cold air and cranks the heat up. I feel much more comfortable myself, but now I feel guilty about the kid that needed the fresh heart. Anyway, after my lips returned from blue to normal inside Milwaukee's terminal, I decided that it was time to write about this and speculate why? I have some theories: They are able to keep prices low through the money they save by not installing $40 thermostats on their $50,000,000 737's? They are indeed aging beef in secret compartments as a side enterprise? By getting the cabin crazy cold, they are able to demonstrate responsiveness to customer complaints by eventually raising the temperature to normal to the glee of everyone? Or, finally, there is only just so much heat that a modern Boeing 737 can generate over a 2 to 3 hour flight so they have to save it all up until just the right moment before mass passenger frostbite sets in? Whatever the real reason is behind this new Freeze Em And Thaw Em policy, I'll remain a SWA customer. The legacy carriers are uncaring, pissed off, incompetent examples of group mediocrity. On the other hand, Southwest may be cold, but they are friendly. read more

Southwest Airlines - The plane was cooler than I would have preferred. - Airlines Near Me - Saint Louis, Missouri

Southwest dominates the east terminal. Great fares, friendly personnel, no baggage fees. During a recent weather-delayed trip, we were separated from our luggage. When we got back to STL, it was waiting for us in the Southwest office, no problem. read more

Southwest Airlines - Airlines Near Me - Saint Louis, Missouri

I hate Southwest with a passion and avoid it like the plague. But, when I had to travel to Dallas and then St. Louis for work recently, it was the only option that worked with my time constraints. So, I sucked it up and prepared myself for the Vegas of the sky (without the good food). It is literally the worst possible experience. People are assholes when they travel, but they are bigger assholes on this airline. Even with business select tickets, you still get some jackass who smashes in with his 75 carry on items in the C group thinking that he will somehow find a space for all of his crap. Then you suffer through the disgusting smell of hot peanuts as everyone is apparently chewing with their mouths open. Can't we stop the peanuts already? My second leg was $450 round trip, which was about $150 more than a RT flight to the same location four days prior on American - in first class too, so it's not like I was saving any money either. And, the difference in experience was HUGE. The flight attendants on Southwest couldn't be bothered to do anything - one was writing-out thank you cards for her kid's first birthday party for the majority of the flight! And, all four flights were delayed. Lovely. Also, I am ready to throw your "easy check-in" machines out the window. I have an apostrophe in my name and the computers can NEVER handle this. I try using my confirmation number, and even that causes problems. I am NOT standing in the damn line when I don't have anything to check just because you can't deal with an apostrophe. And, using my phone app always seems to create problems at TSA - especially when I has four in four days and had trouble keeping them straight. read more

The cattle call takes some getting used to but the cancellation policy and refunds at the drop of a hat and overall reasonable prices bring you back. It's little wonder that they continue to grow.. the emergency seats are their first class lol read more

Southwest Airlines - Airlines Near Me - Saint Louis, Missouri

This is on Southwest, on the way to Little Rock, from St. Louis....Again, the damn seat thing, but the guy in St. Louis actually looked at the line number (It's a line number, like we used to have to have to buy concert tickets.), and made someone with a 50, go to his place in the back of the line. This has nothing to do with the fact that St. Louis Lambert is pretty damn awesome, from the change plane side. But the 5 stars are also for the awesome stewardess. Behind me (a late boarder), was a woman with the most ear piercing, LOUD laugh I've ever head in my entire 49 years. My God, it so awful, and loud, and every 5 minutes. The stewardess told her, once, to quite down she could be heard in the cabin. The laugh continued. Infact, it got louder. Everytime her seatmate (it was a 3 seater) said something to her, she laughed, louder. She laughed about the food, about the Skymall catalogue, She laughed at the bathroom light. The entire plane stared at her , and the stewardess, again, told her to quiet down. The laugh continued. The THIRD time, the stewardess said "You are not welcome on Southwest again." Whoa. Awesome. Good call, at that moment, you could hear a pen drop.The captain said, "Welcome to Little Rock, this was the loudest, but not the shortest flight I've ever had." I liked how the whole situation was handled, kudos to Captain Patrick and the stewardess. read more

Beyond Awful service! This airline sucks! No food other a lousy few pretzels, no first class, no assigned seating and only drinks are water! They don't even give you a bottle of water! It's in plastic cups they could contaminate! read more

Southwest has its pros and cons. I remember when it first started as a commercial airline.... late 80's or early 90's. At that time, they were the low fair airline. On a budget, take Southwest. Since then there are many other budget low price Airlines probably cheaper than Southwest. Problem with southwest is they really aren't the cheapest airline anymore. So, why pick them? They do have some perks the other cheap ones don't have. They don't charge for a carry on bag. They also don't charge you to pay for your seat. Problem is though, they don't assign seats. You scramble to get a decent seat. When you are a big person, it is never good having to take the middle seat because everyone else had to have aisle or window. There should be some rules that smaller people take middle and bigger people get an aisle. read more

Southwest Airlines - View from my window seat - Airlines Near Me - Saint Louis, Missouri

My service has been horrendous during this pandemic. Out vacation that was scheduled for May was cancelled. At the time I called Southwest regarding my cancellation they were also offering to refund the airfare. After waiting the 90 days as they said it would take for the refund, the airfare was NOT refunded. I called Customer Service 3 more times regarding this refund. Each time I was assured I would receive the refund. It has now been much much longer than the 90 days and I still do NOT have my refund. I expected better treatment from Southwest, but from now on I will only travel with Apple Vacations or Funjet Vacations. I am sure they will not be refunding the interest I have been paying while awaiting this refund. Never again will I book with company!!! read more

Love Love Love flying SWA!!! I have no problems choosing my own seat. These guys are quick, efficient and smooth with all their processes. They truly do have a HUGE HEART and HUMOR for all. They make flying pleasant. Prices are reasonable in the west coast area. Always FREE for 2 luggages. Allowed 1 hand carry & small item. No CHARGE FEES to change your flights. I have fun flying with SWA. True TRANSPARENCY indeed. Almost all other airlines have a change fee and charge for all checked in luggages. Some airlines are always looking for ways to charge you for every little thing. I'm a Happy Customer =) read more

Never again!!! Been flying SW for 20 years, Companion Status for 5 years. So much has changed since Covid. Flight attendants are so rude. Not just at this airport but general rule of thumb. I have flown 30-50 flights a year on SW for 10+ years. I think this is my last. Would rather spend more for better service. read more

Why do I fly them ? Every time I fly flight is late. They should be named Southworst Airlines Can't wait to get back to United read more

Worst airline ever. I highly suggest to never fly with them they cancel and rebook poorly. They never do anything right now, covid screwed them over and they are screwing themselves over. If you have similar experience with them we all need to group together and sue them collectively. read more

Am I the only one who just doesn't care for Southwest Air? Maybe it's because I've racked up so many miles on American Airlines and I've honestly never had a problem on American after 100+ flights. There is nothing more annoying than having to check in with Southwest 24 hours before my flight to get group C whatever and then worry about getting a good seat. And for the return flight home on my last day of vacation, I have to worry about checking in yet again. Sorry Southwest, but I just don't like your seating policy. read more

Southwest Airlines - Great views at no extra charge - Airlines Near Me - Saint Louis, Missouri

Southwest Airlines is my preferred airline. Especially now that I have a child, I have to pack more, so the free checked bags make it worth it! On other airlines, we used to be able to carry on, but now with a kid and his gear, we try to minimize what we carry on. They often have great priced fares. They have non-stop flights to my frequent destination (Raleigh-Durham). I like the free seating for the most part. I always check in 24 hours in advance on the dot. The St. Louis Southwest terminal is the best - small, easy to get through security, and a few good food options. For the most part, things go smoothly on the airline. My only complaint is that recently I had a flight canceled and they were not able to rebook me for 4 days (until the day I was scheduled to come back)- completely canceling my trip. It was the holidays and there was a winter storm in the area (not here but around) affecting flights, so I do understand. Though it was still a major bummer. It won't affect me making future flight reservations though. read more

Last numerous flyings have been with Southwest. The boarding ticket and no-assigned-seat concept works well. Love the talking about the oxygen mask falling down how-to-do-it: "Put your mask on first, then that of your child. And if you have more than one child. Well . . .what were you thinking?" Really!! Upon touchdown, "Thank you for flying Southwest. If you're getting a connecting flight . . . well, good luck with that!" Whoever was doing this diatribe should give people at Second City lessons on the pregnant pause. She was hilarious! read more

I've been flying Southwest for years and I have never done a review but this is so well deserved! KUDOS TO THE ST LOUIS HUB STAFF! What a customer service oriented group I'm so impressed. Took 2 trips into St. Louis & both times I've been attended to where they've approached me to assist me in my wheelchair. I hadn't even asked.They've been so pleasant to assist me. I'm handicap and it meant so much to me. What a great group of employees you have in the Lou!!! read more

I never thought I'd be writing a Yelp review for an airline...lol. But I saw that SWA had been entered in on Yelp and there were already a decent amount of reviews so here goes mine! I really like the whole no assigned seating stuff. It makes it way more exciting (?!) to check in online a day prior to my flight. Sometimes my dad & I have contests around "who can click the buttons faster and thereby get a better seat?!" Yeeeah. I usually try to check in ASAP so I can get an A-seat. They kind of line you up like cattle before you go through the jetway but hey, it's effective...it works...what more could you ask for? It can be a little awkward, though, when you're waiting for someone to sit in the seat next to you. If you've flown on SWA as much as I have, you'll know what I am talking about, lol. The service is generally pretty friendly and I love the fact that they have hot chocolate. The flight attendants have humorous dialog built into their safety routines, as Patt C. has pointed out. I really love that. It's refreshing. They enjoy their jobs (or at least do a convincing job of pretending to) and like to entertain passengers too. Sometimes if there's a special group of people or an organization flying on board (military, sororities, etc.) they will announce it over the loudspeaker which cues much clapping. Once the two F/As put baggies of peanuts down at the front of the plane for take-off and watched as their bags "raced" down the aisle upon ascent. Pretty funny. I've even heard of toilet paper races too where they hand each aisle of passengers a roll of TP and they have to pass it back to the aft of the aircraft to win a prize. What's more awesome? The fact that you can bring a free bag (checked) with you is pretty damned sweet too considering other airlines are charging nowadays. I also like the livery they have despite the fact that it must add hundreds of extra pounds of dead weight to each aircraft, lol....and yet their prices are competitive for sure. I remember when they were offering $29 one-way tickets from Pittsburgh to Philly. Those were the days! I applaud you, SWA! read more

Very disappointing! This is the second of three flights. This one an hour late, and they don't bother explaining why!!! We'll be luck to make our connections. Maybe be time to stop flying Southwest. read more

Southwest: when YOU have a flight delay causing a customer to miss their connection, do not give them a C boarding pass for the next flight in 3 hours. I paid for Early Bird. The least you could do is allow pre-boarding for the people who missed their connection because YOU were not on time. Furthermore, your gate agents should be proactive in asking if you had checked luggage when Southwest causes you to miss a connection. The one at this gate just handed me a boarding pass for an airport an hour and a half away from my original airport. I walked back to the gate to ask if she was going to reroute my bag. Only then did she get on the radio to call about my bag. Still wondering if it will be at my final, alternate destination. read more

I'll never fly with this airline again. First on the way to New Orleans the flight crew was unbelievably rude and not the least bit friendly. Secondly we booked and paid for a nonstop flight both ways and that got changed without our knowledge. The final straw was they broke our brand new luggage that was purchased specifically for this trip, broke several items I never would have believed could have been broken and ruined all of our clothes. We watched them load things and they're not the least bit careful or cautious. I called to complain and elected to have a return call. They returned the call and before getting on the phone I was on hold for 15 minutes at least. I'm actually still on hold. I've tried calling several times and each time get given a different number to call. read more

Yesterday we had a direct flight from St. Louis to Boston. The plane left a bit late, but landed ahead of time! FREE baggage carry, FREE Snacks, FREE Beverage. GREAT Service! The plane we boarded came in at 10:39, de-boarded passengers, boarded or flight to Boston, and took off at about 11:10. Again, we arrived in Boston 10 minutes earlier than scheduled. The crew was friendly and professional. AMERICAN AIRLINES: ARE YOU READING THIS! It would serve you well to copy some of Southwest Airline's practices. YOU ARE NO LONGER THE ONLY CHOICE TO MANY CITIES. If you don't change your NON-CUSTOMER CENTERED WAYS, you will lose market share! read more