Shout out to the United desk for hooking me up and putting my Global Entry number on my ticket so I could speed through security. But United, explain to me why STL to SFO is basically your favorite flight to delay. Two hours of quality airport carpet appreciation isn't exactly the vibe. The 80s called; they want their carpet back. read more

What a miserable group of people. They downgraded us, and no one could give us any information on how to get a refund. They couldn't even assign us seats on a connecting flight when there were actual seats available on that flight. On top of that, I believe I would have had a more pleasant experience getting a colonoscopy than dealing with the check-in agent. Rude and short with her answers and jot at all interested in our issues or resolving them. Quite the attitude. Never again on United Airlines. read more

My flight has been delayed no less than 4 times this evening. After multiple gate changes and unfathomable delays, even the gate agent has abandoned ship. UA ... the worst. Later this evening ... The plane finally arrived at the gate, we boarded the plane, waited for take off only to be told they had cancelled the flight. Let me tell you, the paying passengers were not happy. So, they offered us a cheap hotel and / or a meal voucher. When I called their company hotel (Holiday Inn Express), they were so rude I was shocked. Their shuttle was canceled so I would need to take a cab. But, when I asked the gate agent who mysteriously disappeared earlier if UA would reimburse me the cab fare the answer was yes. Oh goodie. How would I go about that? I asked. Well, you have to go to the website and somehow submit copies of the receipts, which I understand, but they make the process so cumbersome no one would take the next day or two to navigate the maze of red tape. The entire system is designed to pick your pocket. As I write this love letter, I am watching fellow passengers try to navigate the UA site. Three laptop computers are working and have been working for the last 30 minutes. Good luck. Oh, those friendly skys: until they get you in the system. Then, watch your wallet. read more

I flew this airline several years ago and the lost my luggage. I haven't used them since until today. My flight is currently delayed 2hrs and 10 minutes. Won't be using United ever again. read more

The United Airlines at St Louis Lambert International is good. The staff are very friendly and helpful, and the ticketing process was seamless. My only issue was when I arrived at the airport I was the last passenger to deplane the aircraft, but I still waited approximately 20 - 25 minutes at baggage claim to receive my bag. This process needs to be streamlined, overall this was a good trip and I will United Airlines to/from St Louis again. read more

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Flew from St. Louis to SFO and had an almost 2 hour delay because apparently there were too many airplanes coming into SFO. Can't really blame United for that fact but it was a little bit annoying sitting in the lounge chairs for 2 hours more. United did handle it well because they provided mini refreshments such as popcorn and bottled water to keep us satisfied. On flight the flight attendants were by far one of the nicest flight attendants on Western airlines. I actually had a pretty good conversation with one of them which is definitely a first. The snacks are subpar, I don't know how you can mess up pretzels but it happened. My one complaint was that of the Wifi on board. United provides free entertainment if you use their app and Wifi so I decided to take full advantage of it by watching Instant Family (highly recommend). Unfortunately the Wifi was extremely spotty and it took me almost 3 hours to watch a 2 hour movie because I had to wait for it to load. If you are going to provide an amenity, might as well provide it completely. read more

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No issues checking in or at the gates. All the agents were very friendly and I had no issues with my flights in or out.

They have a new system for payment that uses the United Airlines smartphone app. They don't accept physical credit cards anymore. You have to attach a form of payment to the app and then it displays a QR code that the flight attendant scans. I used PayPal for the app but you can also use a credit card for the app. read more

After not being able to get information from United Airlines website for a seat change for an upcoming flight, I called the company's customer service number. I talked to an individual who informed me of a price to change my seat but when I said I would think about it after getting the price he became incredibly rude and condescending. He said I was wasting his time if I didn't pay for an upgrade right then. Recommendation to United airlines management: don't hire nasty people and fire the ones you have. read more

I wasn't a happy camper flying United Airlines. I am a loyal Delta flyer but this time, another party arranged this flight to St. Louis, MO. There is no social distancing on these flights. At least, boarding and deplaning were very organized and the majority of flyers followed the directions of leaving by row numbers. Flight attendants were pleasant and helpful but this definitely was a no frills flight. I hope not to use this airline, if given a choice. read more

United Airlines - Airlines Near Me - Saint Louis, Missouri

Well I generally keep negative topics to myself, but in this case it seems like I should warn those passengers flying with babies that the United Airlines gate attendants are rude, seem as though they hate interracial families. It was announced that there was a pre-board and I walked and the gate attendant if they were boarding kids...? Seemed an honest question with my wife in tow. The attendant snarled at me. "No!" Then a short time later a Caucasian lady came up with a child and she smiles and says not yet ma'am. Wow... I tried to get her name but she discreetly hid her name read more

United Airlines - The rude attendant... way to go United's HR team... maybe screen for those that are more tolerant of others. Patrick D. , MBA-RN/BSN - Airlines Near Me - Saint Louis, Missouri

Beware of your charges when making upgrades! For the second time in 6 months, I have been overcharged when upgrading seats. The first time, the upgrades for $399.00 each for two people (done in person at UA desk) did not go through due to "computer problems" but the charges still showed up on our Visa. We were told that they would "drop off" pending status but one did not and we eventually had to dispute the charge with the bank. We just upgraded a second time (stupid me) and wound up with $33,200+ in illegitimate pending charges on Visa, after a few days now down to only $12,000+, still seriously tying up our credit, but not to worry, I'm told these charges will "drop off" after a billing cycle or two as they are not legitimate. UA supervisor, the 7th I've spoken to, says this process is completely controlled by computers and humans at UA can do nothing to take off the pending charges, it is just unfortunate for me. I told her that just recently, illegitimate pending charges of $399.00 from UA wound up going through the bank as legitimate charges. She said "oh that's too bad." read more

The line at the United Ticket Checkin Counter went really fast. I have Premier status with United, so the Premier line only had one person in front of me. The kiosk was not working - which I normally use to check in, but the United agent asked me a couple of questions about me to find me in the system and was really fast at getting me processed and my bag checked. Great service there! We had a 20 minute delay at the Gate - due to some issues with having the right flight crew ready to go. With all the moving parts that Airines have, there are bound to be some hiccups. They resolved them fairly quickly and we were boarding and on our way! read more

United Airlines - Airlines Near Me - Saint Louis, Missouri

United cancelled my daughter's 6 am flight this morning en route to a trip oversees. We arrived at 4:35 am and found out that the flight was cancelled. My daughter was told to wait in one line and when she finally got to the counter, the ticket agent was incredibly rude and mean and told her that she had to go back to the end of the longer line. She did so but there was no way she would make her connection to Rome. We had to pay for a first class ticket because the only flight was the following day. The are refusing to reimburse us for it and had no reasonable solution except to go another day. Terrible, horrible customer service and airline!!! I will never fly this airline.......ever read more

Returning from a business trip in Houston my designer luggage set was damaged. Not pleased at all with United Airlines! read more

United Airlines - Damaged luggage - Airlines Near Me - Saint Louis, Missouri

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Congratulations United, for hiring excellent employees in the lost baggage area of the St Louis airport. I flew in late tonight for a funeral tomorrow morning. My bag didn't make it and the although it was coming on the next flight, United wouldn't be able to deliver it until after the funeral. This meant I had to wait around in the airport and risk the car rental area closing. Michael Branom (I hope I spelled it right) suggested I go ahead and get my car and he would bring the bag up to me curbside as soon as it arrived. His co-worker suggested I find a bite to eat near the airport and come back when the next flight arrived. While the solution appears simple, in the midst of the stress of my reason for traveling, I have to say I was impressed that Michael went out of his way to make it as easy as possible to get my bag back so I wasn't inconvenienced in the morning. He took a few minutes to go beyond what was required. Thank you, Michael! read more

Never again!!! Arrived at the airport and was told I wouldn't make my flight, I was over an hour early. Oh wait, they cancelled and changed my flight but, OOPS, they forgot to contact me. So, I got to fly from Texas to New Jersey so I could get to St. Louis for my parents 50th wedding anniversary. The Texas to Jersey flight crew were wonderful. Then I get to board a plane that seats approximately 60 people to go all the way to St. Louis! I am 5'4" and couldn't cross my legs. They boarded all 21 of us in the back of the plane, with the exception of one 1st class passenger with her dog. Kristen, flight attendant, then informed us we could not move. We were on top of each other, no social distancing about it. She then moved a United employee that was on the flight, and the 2 men that boarded first got to go to 1st class. After much grumbling 2 of us moved. So frustrated that I paid for a ticket with another airline to fly home. NEVER AGAIN UNITED! read more

Awful airline stuck on taxiway for 45 minutes because no gate! Negative 5 stars you should go bankrupt! On their GOJET partner airline!

We came to St. Luis from San Francisco with America Airlines, they did not charge us for two small carryon bag . But today when we were going back with United airlines they charge us $40 for same carry on bag . Airline is trying to squeeze your wallet as well as tiny seats. Why do we put up with being treated like cattle and paying high dollar for it. Can't any politician do something for the people instead of making airlines richer by in humane treatment of the people. Please someone help us. Travel is horrid here. No comfort no kindness. If you ask for some your a bother. What happened to the airlines wHy do they do this to us????? ???????????????????????????? B read more

***United Airlines has only a few planes flying in and out of St. Louis and it is a lot of smaller, regional planes (but a comfortable ride with good service); the terminal is small so it makes getting around easy, but you have a lot more plane options, food options and so on with the United hubs in Denver, Chicago and LA*** I am not sure what the parking situation is at this airport, but I imagine parking is expensive like other airports. read more

Almost all airlines suck, and travel is just not the treat that it used to be. I know I sound like a curmudgeon, but maybe I am. The only redeeming factor (and the reason I will generally choose United for an overseas flight) is their affiliation with Lufthansa. I actually enjoy flying Lufthansa. The people are friendly, the food is decent, their on-flight entertainment usually works, etc. I book international travel on Lufthansa through United because it is cheaper to do it this way since there are domestic connections involved. I can usually save $100 by doing it this way. read more

Dear United Airlines, This is the first & last time I ever fly this airline. Someone from your airline took it upon themselves to take my luggage off of the plane & send it to god knows where, & now because of that action I am stuck in a city I have no clue about with nothing. The customer service on the phone has been rude & non accommodating. I had to pay to check my bag & now I'm paying with my time, stress & frustration sitting around & praying it shows up. I understand stuff happens, but at least try & be understanding. I'm here for a work trip & look like an ass because I don't have any of my personal belongings. read more

Upon first arriving to the United counter in St Louis leaving for Texas the counter attendant was angry and irritable and unfriendly. Then getting to the gate the flight was delayed because their attendants hadn't had the right amount of sleep. Coming back the flight is delayed yet again!!! As a business owner that travels frequently I will never use this unreliable airline again! read more

I just spent my Christmas on the phone with United Airlines because they completely messed up my father's international flight. First, they delayed his domestic flight a day for no reason. Moreover the woman at the UA gate at STL was incredibly rude. When my dad tried to explain that he would miss his connecting international flight, she rolled her eyes and said, "Everyone is traveling internationally. Everyone has a connecting flight." *Puh-lease. And it gets worse. So he ends up taking a delayed flight, but either UA agents are just not very bright or they just don't give two s****--they never revised the latter part of his reservation! So he was stranded in Tokyo en route to Chengdu, and UA just decided to drop the second part of his reservation (which, it goes without saying, was paid for months in advance). Then I called and an Indian woman assured me that she fixed the reservation and he would fly out the following morning. Although the email she sent was still erroneous, she assured me that the itinerary on the website was correct, so I took a screenshot and emailed it to my dad, who was at this point, fast asleep. However, a few hours later, my mom checked again and the reservation was GONE! Just vanished without a trace or a word to us about it. So I called again and apparently UA needed to be assured that it was their fault that my dad missed his original connecting flight. So basically, the first go-around was a complete lie, and if we hadn't looked again, my dad would have had to buy a completely new ticket from Tokyo to China! RIDICULOUS. Finally, after holding for an HOUR with UA with still no confirmation on his ticket, we called my dad, and he said that the Japanese agents had fixed the problem. Why did it take them a few minutes to realize what was wrong and it took me the entire day with UA to make them realize their giant mistake??? Merry Xmas to my family. I'm never flying United again, and I will strongly encourage everyone I know never to fly United again. There is no wonder why Consumer Reports concluded that United Airlines was the single WORST American airline. read more

Only airline I fly and I travel for work and play. The staff I have encountered over the years have been great.

St. Louis is a pretty easy airport to get around in and the united is not too different. Simple layout, easy to get boarding passes.

I am having a pretty awful experience dealing with United Airlines over a lost bag, and I want to spread the word to any moms of young families NOT to choose to fly United. First off, they lost our one checked bag with most of our family stuff- most importantly our medication. I usually put all that in our carry-on but there was so much and the bottles were big so we thought we would just check it...what are the chances of them losing my bag, right? This momma's lesson #1. The workers at the St. Louis airport baggage claim were helpful in locating our bag and filing a report. It was scheduled to come on the next plane at 10pm, and the worker assured me that it would be delivered to the front desk of my hotel by 12:30am at the latest. I could have lived with that without a fuss. However, they never came. I stayed up waiting and checking the website, which told me it was at the St. Louis airport, but waiting to be assigned to a driver since about 12am. It's almost 10:00am now the next day and still no bag. When I called the representative with United and explained to her the situation, what we were told, and that our medication was in the bag; she attempted to contact the driver but couldn't get ahold of him. She told me my bag would be delivered in the next couple of hours, but that basically there was nothing she or the airline could do at this point. She then told me that they DON'T deliver in the night "as to not disturb the customers." Please. Basically my warning is to avoid the headache and choose another airline. There are plenty to choose from. While lost luggage is a thing that just happens sometimes, avoid the headache of working with an airline that doesn't take the customer's needs seriously. When you're flying with little ones you need the peace of mind of an airline that will be accommodating (i.e. nighttime delivery if luggage is lost, a way to expedite delivery if medication is involved, some sort of baggage compensation to show that they value the $400/ticket you spent on their airfare). read more

Generally the flight, boarding, and service were great - with ONE BIG exception. After the safety video, the TVs in front of every seat started playing advertisements. And not just for United Airlines, for other goods and services. The TVs were not able to be turned off during these ads, and they went on for several minutes, while the seat belt light was on. This may not sound like a big deal, but it's one thing to accept ads on free content an audience is choosing to watch on the internet; it's an entirely different thing to force ads on a captive audience who's paid hundreds of dollars to be on this flight and who ISN'T ALLOWED TO GET OUT OF THEIR SEAT. I think this is taking unfair advantage of paying customers for the airline to make more money from advertisers, and an unacceptable practice that will only get worse over time. I'd rather drive the 2 days to my destination next time; at least I get to choose the music. read more

Just fine. I've never had to deal with the ticket counter because I just check in on my phone before heading to the airport. The terminal is nothing special but not the worst I've been in (heyyy, LGA!). Staff was fine; the person I gate-checked my bag with was kind and pleasant and seemed appreciative that I volunteered my bag since so many people won't until required. Overhead announcements regarding boarding were kind of hard to hear from the far edge of the seating area at my gate. I book my airline based on price and a time that works for my plans; I wouldn't sacrifice either to fly United in and out of STL, but I wouldn't avoid flying it either. read more

Worst arrival ever!! We show up early from Chicago and the ONE gate we can go to the plane is running late fuleing, then the tug breaks down, then the other tug is not working, Bla Bla Bla... we sat parked after landing for an HOUR!!! This is unacceptable!! I can see open gates for days but apparently they only had three here! So we sit in this hot box and suffered so you can save a few dimes by not getting us to another gate! I will re-evaluate who I go out of my way to chose to fly with should this happen again! read more

Flight attendant (Sydney) was a 10. Great flight from ORD!

Despite a terrible experience in April with United, we decided to use the discount vouchers that were given to us then and fly to California for a vacation. Well, United found yet another way to lower the bar in air travel. I have only flown united for 9 flights...but all 9 have either been cancelled, late, and somehow wrong and/or my luggage was lost. This time was just ridiculous. We arrived early (7am), because we know how they like you to hurry up and wait, and knew our flight was obviously going to be delayed for an hour and a half...we expected that. We ended up leaving at 10:18, an hour and a half late, what a surprise. What makes matters worse is the idiotic staff didn't hold our next plane; which was a connecting flight from Denver... they just needed to hold it for a whole ten minutes. Was it too much to ask to hold a plane for ten minutes when you are the whole reason we are late? I think not. Well, of course the Denver plane had already left for LAX. We had to be on a ferry to Catalina by 5pm, and we gave United five hours of leeway/screw-up time during this trip before we would miss the ferry. Guess what...we missed the ferry. We had to stay in a hotel in LA and incur more expense due to their incompetence. I don't understand why they are still in business. Of course they have no solutions, but they sure throw the word, "Sorry" around quite a bit. I'm "Sorry", but after hearing it so many times it becomes an empty sound, not a word with any meaning. I think the staff learns, "Sorry" as their salutation during customer service training. When we tried to talk to someone about where to go to figure things out, she rudely stated, "I'm working on a flight to Saskatoon, I can't help you, you have to find the board and read it!" Then she decided to announce that over the intercom to further show me she just wanted me to screw off. I was so frustrated I almost came unglued, but what would that have done, nothing...just like the help I received from her. So that's the story, United has taken every opportunity to fail on every single occasion. I even heard a pilot mention how terrible they are and that's why he works for a rival airline instead. I won't give his name or airline for his sake, but that's an eye opener. I paid hundreds of dollars to fly to see my family, and United had made themselves the stars of my vacation...maybe they will fall out of the airline business world and burn out like a shooting star, never to be seen again. read more

the only airline who does direct from SFO to STL. not as cheap as southwest or as flashy as jet blue or virgin. BUT you can actually buy the exit row seats for an extra 60 bucks or so straight off the website when you buy your tickets. so i get a direct flight with extra legroom (i'm strong enough to handle the 35lb emergency door and i take that responsibility seriously). so united gets a thumbs up from me. read more

Having not flown United for about 10 years, I took a United Flight from St Louis to Houston this week. First, somehow they recognized status on Delta and I was given TSA pre-check in St Louis. This was huge! The flight was on time and uneventful, but was operated by Trans State Air, not United. The entire experience was painless and hasn't cured me of my anti-United stigma. They did a good job with an old piece of equipment in getting me from Point A to Point B on time. read more

First time flying United and will definitely be my last. Make sure to arrive 30-45 min prior to boarding time. United Airlines boards early and takes off 15 minutes prior to the time on your ticket. Why not make the flight time 15 minutes earlier then? Flight attendants and supervisors are all rude and raised their voices in front of customers when they closed the gates early? Overall, employees were condescending and blamed customers for their mistake. To make matters worse, they all went into a huddle and started talking out loud about the situation. I've had some pretty bad flights, but this was by far the worst when it came to customer service. No thanks, never again and I will make sure to tell every single person I know about this experience. read more

Zero stars are in order. I am glad that United is helping out the Olympians; but they treat veterans like cr@p. My husband is a disabled veteran and when I checked in for my flight from San Francisco to St. Louis, I noticed that, with a military ID, your baggage fee is waived. The fee was waived on my flight from San Francisco to St. Louis; but when I showed my ID in St. Louis on my way back, the woman told me I had to pay for my bag. I showed her my military ID, and so did my daughter and she told me I had to be with someone in uniform. I told her that I wasn't with anyone in uniform in San Francisco and my husband was disabled. She told me once again, I had to pay to check my bag. So I did. What a bunch of baloney. What was I supposed to do? read more

Got out of the military last year, and still charged me for my checked bag. I don't want to cause a scene for 25 dollars, and I know it says active military only. But I would like them to honor it for everyone that's prior or retired, because we never stopped serving. We didn't stop overseas when our county called for us in the middle east. . I don't want to feel as if we were used and something as little as a checked bag can't be honored because we are not active anymore. read more

NEVER TAKE A UNITED FLIGHT! -Each and everyone of my flights has been cancelled or delayed without notification. -When called customer service to resolve and rebook I was met with met with rude & incompetent CS agents. -I was hung upon 5 times!!! -After I booked the tickets United placed 2 holds on my bank account, each for $400. When I called to ask why I was told that it is a standard practice! This "practice" is NOT noted anywhere on their website. I am reporting United to the BBB! Note: I fly often & I have never been so dismayed! Of course, when flying one expects delays or some issues... But never to this level. Thank you for reading my review! Please pass this on... Safe travels! read more

Terrible here. I arrive on time. Get seated. Pilot says we are going to depart on time. Well I'm still sitting on the ground. Waiting for the DE-icer truck to spray the plane down. Now almost 2 hours sitting here. This is an airline, not the dmv. Get your act together and find a hard worker to spray these planes down. read more

United must hire some of the most incompetent people to work on their planes. This is the second flight delay in two days. The first day it took me 16 hours to go from Raleigh to St Louis. How day someone didn't close a hatch and we had to turn around. Now I missed my connection home. Maybe time to kick United to the curb and fly a different airline. read more