Being honest, I would have never thought to book with Frontier. I was attending an event with a…read morelarge group through a travel agent and this airline was decided. The pros Direct international flights Great staff at the service desk and on the plane The cons They charge for EVERYTHING You pay to pick your seats No free snacks or drink (not even water) on the flight Paying for a Checked bags must be 40lbs or less, otherwise you pay even more Uncomfortable seating area at the airport compared to other airlines. Seats on plane are uncomfortable after a while. If I wanted to do a quick flight with light luggage, maybe not so bad. However this wouldn't be my first choice

Second time on Frontier straight flight to the Dominican make sure you bring your own drink or a…read morecup to put some water in and some snacks. You do not get that on the flight at all.

Had a brief 45 minute layover at STL between 2 Southwest Airlines flights. Both flights took off…read moreand arrived on time, planes were clean, staff were friendly and the flight from STL to LAS wasn't full so I was able to snag a window seat, and the middle seat next to mine remained open so I was able to spread out a bit. The ability to use iMessage and WhatsApp for free once I connected to the in-flight WiFi was a bonus. My primary reason for giving Southwest Airlines only 2 stars is because of this airline's pricing tactics and in my experience, non-existent customer service. I went on Southwest's website and found flights I wanted, only to get an error when I attempted to book and pay. When I immediately tried to re-book just seconds later, the price per ticket for the same itinerary had increased significantly. Southwest customer service was no help when I contacted them, and replied to my messages with seemingly pre-written and "canned" responses that didn't actually address my reason for reaching out.

I just spoke with Paige in customer service for scheduling a flight. She was very nice, patient,…read moreand knowledgeable. She put me at ease immediately with her friendliness. I had a credit ticket and did not know how to book a flight with my credit ticket from 2024. She did it for me and calmed me down with all my confusion. She is a wonderful representation for the phone scheduling department. God bless her with continued patience and kindness. Thank you Paige!

Have no real complaints flying Delta to and back from St Louis on a business trip recently, Easy…read morecheck in, TSA Precheck and Clear available so getting through security was a breeze, and they didn't lose my luggage. On board flight personnel were pleasant and professional. Only drawback are the total amount of flights available from LGA - St Louis, and the small cramped planes on this route. Both flights were those small commuter sized planes with two seats on either side, small overhead luggage pods, and barely enough head space to clear the top of the plane. If you're claustrophobic this might be a problem for some. Otherwise, both flights were on time and Delta does a good job.

Drop off area quick and steady traffic flow. TSA was speedy and chaos free. Staff professional …read more Waiting area spacious.

You know.....*sigh*...what can I say about American. It's a typical modern day airline. It seems…read morethe rate of delays is always at an average of 60% (I actually looked it up at some point, I think domestic US flights are all about that range) and the planes always seem to be very claustrophobic and not the most comfortable in the world. Their fleet seems to be getting more on the old side and domestic flights don't seem to offer a lot of nice planes. Do I recommend? I mean they are right on par with any other US based airline company. They have their good, they have there negatives, and I'm sure, as you can see from other reviews, there are swinging pendulums on whether people have good or bad experiences on American.

Check in outside the facility was speedy but it's a $3 fee per bag fyi. Boarding process is super…read moreslow considering everyone literally has paid for seats. Airlines in my opinion should start from back to front which would cut alot of time of bumping and knocking ppl around trying to get to your seat. Flight attendants were professional and pilots were attentive. You still get a drink and cookies for snack. Movies and tv selection was nice. Flight was smooth heading to Miami!

I've flown out of St. Louis Lambert International Airport many, many times over the years. I…read moretypically fly out of Terminal 2 since that's where Southwest is based, so that's the terminal I'm most familiar with. This airport can be VERY hit or miss when it comes to security. Sometimes you can get through in the blink of an eye, and other times you're waiting close to 45 minutes and starting to worry that you're going to miss your flight. I think a lot of it depends on what's happening in St. Louis--whether there's a big conference, spring break, a holiday, etc.--and I'm not sure the staffing always adjusts accordingly. Because of that, I always recommend checking the security wait times before you leave so you have an idea of how much extra time you need. Once you actually get through security, the airport is pretty easy to navigate. It's not a massive terminal, and you're generally at your gate fairly quickly. There can still be quite a bit of walking, though. One of my biggest annoyances is arriving late at night when there are barely any other planes coming or going, but your plane happens to be at something like Gate E40. Then you have to walk ALL the way down to E13 to exit when all the gates in between are completely empty. Why?! Finding the elevators, escalators, and baggage claim is pretty straightforward, and there are several food and drink options available. I personally don't usually eat or drink at the airport because I'm typically flying for vacation and like to eat at home before I leave. Drop-off is generally easy, but pickup is a little more of a hot mess. There seems to be one extreme or the other. They used to have security officers down there who would wave you along if you waited for even 10 seconds. Now, I've seen people park, load up their car, go inside to use the restroom, and come back out before leaving. There doesn't seem to be much middle ground. Because of that, if I don't have checked bags, I usually have my mom pick us up from the departures level instead of arrivals. It's just easier and less stressful. Overall, Lambert is a pretty easy airport to navigate. It gets you where you need to go without being overwhelmingly large, and I've only experienced a few major delays there. Usually, when something has gone wrong, it hasn't really been the airport's fault--it's been an issue with the airline, the aircraft, or something else outside of the airport's control. It may not be the fanciest airport around, but after flying out of here so many times, I know my way around and generally find it easy to get in, get through, and get on my way.

Easy to navigate. TSA lines occasionally gets long. Not huge, so very easy to get to any terminals…read more Overall: It gets the job done but not as vibrant when compared to other airports. Me personally, all I need is some Starbucks and a safe flight. They have been meeting those requests.

I've been flying Southwest Airlines for many, many years, so I've definitely seen my share of…read morechanges with the airline. Recently, they made some pretty significant changes to their policies, including moving from the traditional boarding groups to assigned seating. Personally, I actually prefer the assigned seats. I never really cared whether I was sitting in the front, middle, or back of the plane, but I absolutely hated the stress of having to check in exactly 24 hours in advance just to try to claim a decent boarding position. When you're traveling with a child, the biggest concern is always making sure you can sit together. And honestly, I could check in one second after the 24-hour mark and somehow still end up in a later boarding group. I never really understood how that system worked, so I'm definitely a fan of being able to select an actual seat now. One of the biggest perks of Southwest used to be that checked bags flew free, so losing that benefit is definitely a bummer. We usually travel with carry-ons anyway unless we're going on a longer trip, but now it seems like everyone brings a carry-on because of the baggage changes. That means there are still tons of people trying to find overhead bin space, and eventually they have to check bags anyway. It seems a little silly to me. The check-in process, however, is SO much less stressful now, and I definitely prefer it. As with most airlines, your experience can really depend on who is working. I've had some absolutely fantastic flight attendants on Southwest, and I've also had some that weren't so great. That can really make or break a flight. A friendly, helpful flight attendant can make the whole experience more enjoyable. One thing I have noticed this summer is that my return flights seem to be delayed almost every time. I've taken four different trips with Southwest this summer, and my flight home has been delayed anywhere from 20 minutes to an hour or more. I don't know what is going on with the return flights, but it's frustrating when you're already tired, just want to get home, and your arrival time keeps getting pushed farther and farther back. I do enjoy the free beverage service because it's nice to at least have something to wet your beak during the flight. The snacks, however, are another story. I honestly dislike most of the snacks they offer now, with the exception of the occasional Oreo. If there's no Oreo, I usually just pass because I know I'm going to end up throwing the snack away anyway. One of the biggest reasons Southwest was such a great deal for me this summer was having the Companion Pass. My daughter was able to fly free with me wherever we went, and you really can't beat that kind of deal. That made Southwest an especially economical option for us and definitely helped make up for some of the other changes. Overall, Southwest still has its pros and cons, but it remains one of the airlines I look at first when I'm trying to get a good deal. Once my Companion Pass expires, I'll definitely shop around and compare prices with other airlines, but I'm not interested in the ultra-cheap airlines because I've had some pretty poor experiences with them. With Southwest, you pretty much know what you're going to get. It may not be perfect, but for the price and the overall experience, it's still an airline I'm comfortable flying.

Pretty sure I haven't flown another airline in 5+ years through this location!…read more They do take pretty good care of me and my family. Longtime rapid rewards members Respectfully, Bryan

Lufthansa Customer Service**, and overall I had a good experience. My booking reference was…read more**call-l85580-call33037*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Extremely horrible service. They do not refund cancelled tickets at all. There is no way to contact…read morecustomer service. The chat keeps you waiting and then stops working. They do not respond to emails and the phone service is a merry go around

Shout out to the United desk for hooking me up and putting my Global Entry number on my ticket so I…read morecould speed through security. But United, explain to me why STL to SFO is basically your favorite flight to delay. Two hours of quality airport carpet appreciation isn't exactly the vibe. The 80s called; they want their carpet back.

What a miserable group of people. They downgraded us, and no one could give us any information on…read morehow to get a refund. They couldn't even assign us seats on a connecting flight when there were actual seats available on that flight. On top of that, I believe I would have had a more pleasant experience getting a colonoscopy than dealing with the check-in agent. Rude and short with her answers and jot at all interested in our issues or resolving them. Quite the attitude. Never again on United Airlines.

Recently visited St. Louis and flew back to Seattle on Alaska. The experience was a mixed bag. The…read moreairlines flies out of Terminal 1, seemingly at the same gate for all of their flights. When you are flying on Alaska, typically they will force passengers to check their bags if the flight is close to full. Given I bought a cheap seat, it was inevitable that I had to gate check it. Expect the same experience if you buy a Basic Economy ticket. After gate checking my bag, my seat was changed twice including once when I was boarding. On the plus side, I got moved from a seat in the back to Premium. Due to upgrade, I was able to get some free wine. While the flight overall was great, my checked bag took a half hour to arrive which was above their Bag Guarantee timeframe. But most notably, I was overcharged for a meal that I ordered. It was extremely difficult to try to fix the problem. You have to call or email Customer Care as the text support reps can't help with this. It did not seem worth it to call as the waiting times were not worth the difference so I sent an email. The response time was horrible as I did not get a response until nearly a month later. They could not fix the extra charge, but did give me a discount code which seems reasonable. Having flown Alaska for a long time, I feel that they are not as customer friendly as before, which was what they built their reputation on. There is a lot to improve on in regard to customer care if they want to become a leading global carrier.

Told they were to be open for early fir baggage, no one at gate, no way to get ahold of them…read more Called the airline help number, over an hour wait. Got the call back and was informed they were supposed to be there, and they had no way to contact or help, so sorry-by-by. Even though we're told to be there hours early to help them out. Very frustrating.