Spoke with the Assistant manager Franklin. He was very patient and understanding. I stopped by to…read morehave a necklace appraised. He was very attentive and polite. I will go back and probably sell the necklace He saw.

The customer service was excellent I needed to see what they don't the buy as well as let you pawn…read morebut they do buy items from you and at a very fair price Alex not sure of spelling but he did a awesome job great people skills made me feel at home the last one I went into old Seward they were rude as hell but I won't ever go back again Spenard has a regular Thank you all so much for your kindness and generosity

After re-reading my review I felt it imperative to go more in-depth with why my review was so poor…read more During the time of my review I was working with Shanna to rectify an error that had been made. I have absolutely ZERO animosity surrounding that situation. Shanna handled it eloquently and had exceptional customer service. My poor review regarding shift lead Jenny is in no way related to that situation. I wanted to give a further explanation that my disappointment with her service has NOTHING to do with Shanna, the error that was made, or Jenny being the one to tell me a mistake had been made. I work in customer service and I understand that things happen, hell... the only reason I've been going through any of this is because things happen. I wanted to reiterate that like I said before, the fireweed cash America is wonderful, I've been doing business there for a while. O'shay, Franklin, Shanna, and Amanda are all INCREDIBLE to work with my interactions with any of them have left me satisfied by the service I'd received. My disappointment and dissatisfaction that lead to my initial review has nothing to do with anyone or any other situation except for Jenny. On numerous occasions, some before the mishap with my account happened I've witness Jenny talking down to customers, giving poor body language, and just being downright difficult to work with. I've never before experienced money problems so you can imagine hitting that snag in life has been a bit of a sensitive topic for me. No one at the fireweed location has ever made me feel bad about being in my situation they just.. made me feel normal. That is except for Jenny. Her demeaning attitude, misgiving of information, and horrible customer service skills must be address. I've seen her on more than one occasion tell a customer verbatim, "Your item isn't good enough for our store, sorry, try somewhere else." When I came into the store after a phone conversation with her and I asked about misinformation she'd given me she turned to me and said, "maybe you should listen better, honey." I just want it to be very clear that my review is a reflection of no one other than her. I'm not shooting the messenger or taking my anger out on her over something she wasn't a part of. No absolutely not. As someone who's worked their entire life in customer service I find her persona unacceptable and I just hope that by reviewing I can save someone from the embarrassment and shame she made me feel.

Great Atmosphere Super Friendly Staff…read moreHonest on Pawns/Loans Great Deals on Sale Items Robin is a Happy Camper :)

I recently went to this Dimond location, to purchase a used guitar. I was very surprised by looking…read moreat their price Tags. I asked the store manager why the price is very high even its higher than a brand new one at a Guitar shop. The manager responded very rude with a bad attitude and never answered my question. Than walked out from the store. Very bad experience. Would rather do business elsewhere. Very poor customer service :( Never going back again.

I had some old pieces of gold & silver Jewelry and some silver coins. I went to see Nicho Mott and…read morehe was able to offer a fair price on the assets. I was grateful for his honesty and patience. The gold and silver would be melted down so he gave me comparable prices whether it was 10K or 14K. He did mention that I'd get more money on some items if I sold them online as jewelry because he was only able to assess the metal value not the gemstones. Only diamonds & mine were limited. I was grateful for his knowledge. I'll be back if I have scrap gold to sell in the future! Thanks Nicho!

I've sold gold to Nicho, he's truly an amazing person, whom is always willing to give his honest…read moreopinion and fair price! Not many businesses or business owners like him anymore!!! He's a Gem!! I would highly recommend him to anyone looking to sell any precious metals etc. Or even if you just need someone's advice on some items you may have that you're not sure of!!

Large selection of supplies, video games, and other essential items for Alaskan everyday life. I…read morecan't stress how much the staff is always kind, friendly and informative. Patient with all of the questions that I do have.

This place is shady all about customer no service. Sell defective items and scam and take…read moreadvantage whenever they can. Do not trust them do not buy from them. I will no longer do business with them. run by crooks shame on you

Before I even get to the quality of their products I must address the quality of their service and…read morethe extensive knowledge of their craft. Debi and Joe CARE about what matters to you! They are a great team and masterfully create, remodel and design treasurable jewelry. Award-winning quality and care. They are very responsive and have always taken Queen care of me and King care of my husband! They have been our jeweler for 6 years and since then exclusively! They've produced costume Prime jewelry for my family and now my friends. This isn't JUST a review it's a to DO! They work with ALL BUDGETS.

Giamante has been amazing to do business with! My fiancé found my engagement ring there, and he had…read moreboasted about how friendly and patient they were. They let him take his time, never pushed him and helped him pick out the perfect ring. Once given this amazing and one of a kind ring, I immediately had to get it resized. I was going out of town in a few days and I was so worried that they would send it out of state to get it resized and I wouldn't have it on my trip. (This was the case for many friends who purchased from jewelry chains in Anchorage- their rings were shipped out of state to get resized.) But instead my ring was done in less than a day! They will remind me when it's time to get my ring repaired, I'll always be able to get it cleaned for free there, and they'll answer any questions I have. I look forward to returning to Giamante to pick out my wedding band and my fiancé's ring. Thank you for being an excellent example of small business in Anchorage! We will recommend you to all of our friends.

I would assume their appraisal staff would be experienced in their position. Instead they put my…read morelook are lots of jewelry into one lot, with a Cracker Jack box description. Needless to say it sold for less than the value of one piece. There were other lots of pristine items, again not even correctly listed or priced. I called twice to ask how this could happen. No return call. I'm disappointed.

I've had a huge Alaskan landscape original oil painting by artist Steven Gordon for the past 30…read moreyears. It is magnificent and pulls you into the scene of a cascading stream through the lush fall forest foliage. It has been prominently displayed in my California Sierra ski lodge for at least 25 years. But I am moving to another country, and it wouldn't be practical to take it with me. I reached out to a number of Alaskan fine art galleries to see if they would consign the painting. Then I learned about Alaskan Premier Art Auctions and emailed them. Shawna Ashlock responded almost immediately to my inquiry and shared that they were just about to hold an auction of Alaskan artists and their original artwork. Shawna was both patient in explaining the auction end-to-end process, and enthusiastic in helping me get the large painting to Anchorage in time for the auction. Shawna was ever-ready to answer my calls and emails, and to assuage my concerns. I admit I was pretty high-maintenance. But Shawna was so pleasant and professional. She instilled in me her confidence in her organization to do the best with my valuable item. I got to watch the auction online and was fascinated with the process and auction actors who were amazing. They were able to achieve a handsome price for my painting, while finding it a new home where it will be enjoyed indefinitely. Alaska Premier Auctions handled my large and valuable piece of art with great care and expertise. And Shawna Ashlock managed me as a customer with white gloves. I recommend them wholeheartedly with your auction-able items. You will achieve the best price possible, with the best customer care. I'm looking forward to auctioning more of my Alaska objects with Shawna's help in the near future. Peter K.