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Cash America Pawn

3.7 (10 reviews)
Closed 12:00 pm - 5:00 PM

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1 month ago

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9 years ago

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9 years ago

Purchased a used guitar, reasonably priced excellent customer service. Very satisfied.

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11 years ago

Super slow. Super super super slow and hot! Customer service is not even in the equation.

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Cash America Pawn

Cash America Pawn

2.7
(3 reviews)
0.7 mi

After re-reading my review I felt it imperative to go more in-depth with why my review was so poor…read more During the time of my review I was working with Shanna to rectify an error that had been made. I have absolutely ZERO animosity surrounding that situation. Shanna handled it eloquently and had exceptional customer service. My poor review regarding shift lead Jenny is in no way related to that situation. I wanted to give a further explanation that my disappointment with her service has NOTHING to do with Shanna, the error that was made, or Jenny being the one to tell me a mistake had been made. I work in customer service and I understand that things happen, hell... the only reason I've been going through any of this is because things happen. I wanted to reiterate that like I said before, the fireweed cash America is wonderful, I've been doing business there for a while. O'shay, Franklin, Shanna, and Amanda are all INCREDIBLE to work with my interactions with any of them have left me satisfied by the service I'd received. My disappointment and dissatisfaction that lead to my initial review has nothing to do with anyone or any other situation except for Jenny. On numerous occasions, some before the mishap with my account happened I've witness Jenny talking down to customers, giving poor body language, and just being downright difficult to work with. I've never before experienced money problems so you can imagine hitting that snag in life has been a bit of a sensitive topic for me. No one at the fireweed location has ever made me feel bad about being in my situation they just.. made me feel normal. That is except for Jenny. Her demeaning attitude, misgiving of information, and horrible customer service skills must be address. I've seen her on more than one occasion tell a customer verbatim, "Your item isn't good enough for our store, sorry, try somewhere else." When I came into the store after a phone conversation with her and I asked about misinformation she'd given me she turned to me and said, "maybe you should listen better, honey." I just want it to be very clear that my review is a reflection of no one other than her. I'm not shooting the messenger or taking my anger out on her over something she wasn't a part of. No absolutely not. As someone who's worked their entire life in customer service I find her persona unacceptable and I just hope that by reviewing I can save someone from the embarrassment and shame she made me feel.

Great Atmosphere Super Friendly Staff…read moreHonest on Pawns/Loans Great Deals on Sale Items Robin is a Happy Camper :)

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Cash America Pawn

Cash America Pawn

2.0
(4 reviews)
6.0 mi

Very under qualified kid that will tell you about something that they know nothing about I would…read morenot ever recommend or try to use them again. I was offered a price that was low but I understand pawn shops prey on peoples hard times and weak moments. But 2 min later a young girl who had to ask what my item was and still had no idea proceeded to tell me what it would sell for even after I was looking for a loan. So I was stereo typed and insulted after I had said yes to a price she hits me with a number that is so low that I could not believe it. She was rude very snide and seemed happy To know I would not make my payment knowing I could not take that price even as a loan. I would not let them touch it for that price.: all in all. I would use anyone besides them

Stick with the Spenard Location, they're much more fair and honest. I get that the nature of pawn…read moreshops is kind of predatory to begin with, so my expectations are not that high. Took in a tablet to sell, they told me they're only selling for $75 on ebay (which seemed off, as i'd looked before i went in and the model i had was going for $100-$120). They told me they could only give me $25 as they would only be able to sell it for $50. I tried to negotiate, they weren't having it, so i took the $25 and left. When i went back to ask for a receipt i noticed that they had tagged it for $96.99. When i pointed this out and said they had told me they could only sell it for $50, there was a lot of stammering, some excuse about the computer automatically picking and printing a price, that this was the "lower 48" price, etc. Like i said, i understand the nature of pawn shops, i just don't appreciate being blatantly lied to. Like i said, stick with the Spenard location, they will give you a fair price for your things and i've never walked out of there feeling like i got screwed over.

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Cash America Pawn - jewelry - Updated July 2026

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