Outstanding durable medical equipment supplier. Armando the outstanding technician goes above n…read morebeyond to make sure everything is setup properly and you know how to use the equipment properly. Thanks for making a stressful situation- very simple. I appreciate the help!

Accellance had supplied us with a bed, lift and wheelchair. We had them pick up the wheelchair and…read morelift after 2 weeks. This was back in November. They continued to bill us for these items till March when they picked up the bed. I was trying to clear this bill, but was wondering why no adjustment. I was told to email the supervisor after talking to two representatives. One was super helpful, the other was not so helpful and basically told me that his coworker made a mistake and was wrong. Paid the bill and never heard from the supervisor. It wasn't worth the battle. When they picked up the equipment, the hospice worker signed the paperwork which included all three items. Not sure where the returned items were, but wasn't worth the argument and being talked down too.

Customer service got back to me within one business day. There is all the issue and they were very…read moreflexible. It was nice this time. They asked me to take a video to show them where the problem was. So I did not have to call them at 7 AM or something like that. Two of my coworkers bought from this company and none of us has any more neck ache like last year.

I'm sharing this experience so other clinicians can make an informed decision…read more I purchased LumaDent loupes a few years ago. From the beginning, they did not fit properly. There was no option for in-person measurements at the time of purchase, which I believe contributed to the poor vision. They originally sent me the wrong frames and I had issues with seeing double, they correct the frames but the underlying fit and vision issues were never resolved, and the loupes were never usable in practice. Earlier this week, I spent time on a video call with the company attempting to troubleshoot the issue. Only after that call was I informed that because more than two years have elapsed from the original purchase date, they would not perform any adjustments or modifications under any circumstances -- even for a fee. The loupes are essentially brand new and have never been worn clinically, yet they declined to even evaluate them due to strict policy timelines. I take responsibility for not realizing how much time had passed, but it was frustrating to be told this only after investing additional time trying to resolve the problem. For a high-cost professional instrument, this level of inflexibility is disappointing. I was offered a discount toward purchasing a new pair, but that does not address the fact that the original product never functioned properly. Additionally, I experienced a durability issue with the headlight, as the light switch broke apart into multiple pieces during normal use. I would encourage prospective buyers to carefully review measurement processes and warranty limitations before purchasing.

This is the worst company I've ever experienced. They collect your insurance money and give you all…read morethe wrong materials, don't show up on time or at all, never service your machines. Turn around and run the other way. If you go through this company you will be sorry.

Poorly run office in Reno, terrible customer service. Hopefully I'll never have to deal with them…read moreagain.

This company is horrific. I have had great experiences over the decades with other medical device…read morecompanies where I used to live after surgeries, knee braces and AFOs. I needed 2 new ankle/foot orthotics (AFO), a replacement for my left foot and a new one for my right foot. My first app. was on 1/6/26 and Frank told me there were excellent newer AFO models, one of which were ordered. Frank told me it should take 3 or 4 weeks usually. After 7 weeks of hearing nothing, I called in and was told they were there. So I came in on 2/25 and when Frank opened the box, instead of 2 black AFOS that were ordered, one was light beige and soiled to the point where Frank was aghast. That wasn't the biggest problem as these AFOs would not properly fit into any shoe without destroying the shoe, I took pictures which are attached... Frank then told me that the model I had been wearing on my left foot, an Allard BlueRocker 2, would be best and it would only take a few days or so to arrive. Well, today is 3/31 and I have never heard from this company. So I called in and was told, oh yes they are here. Who know how long it would have taken if I hadn't called in, really both times. I asked why wasn't I contacted? I was told there have been changes to the front office, which didn't surprise me as it was the most unprofessional waiting room, listening to the techs and owner air dirty laundry for about a half an hour... I will not use this company ever again, and I asked the office of my Neurosurgeon, who originally sent the prescription to OrthoPro, to send a new prescription to Hanger. BTW, I usually don't write reviews on anything, but this company is so bad I felt like I needed to write about my experience.

David A. Blackman, CPO of OrthPro I've now worked with…read moreDavid, now, for ten years. It began with some simple arthritis in the knees and has progressed to scoliosis (with a loss in height of seven inches) and "windswept knees" (both knees drift to the left). In that time I've gone from a simple knee brace to complex full leg braces that will help straighten my legs. David and his team have always been professional, empathetic, and supportive. I'm 75 and believe I can do anything. David has a "can do" spirit and is always thinking outside of the box. We make a good team. As I age and face new challenges, I know that David and his team are always there facing each change with me. It's because of their help that I can remain mobile and independent. I give OrthPro ten stars, two thumbs up, and a hearty hug. Thank you so very much.

I was vacationing in Reno, arrived on a Saturday evening to discover I forgot the hydration tank…read morefor my MedRes 10 CPAP machine. I called first thing Monday morning, and Oxytech had my part ready for me! Excellent service, friendly staff... lovely.

Wow. Oh I mean WOW. The people here are amazing. I'm new on oxygen and they explained everything to…read moreme. Prices were really really good. So glad they are in my life. They help me breath better when I go to bed at night knowing they are with me anytime I need them.

Prep and Save is an interesting store that sits in a shoppers demographic that might keep you out…read moreif you aren't expecting the next world war or a zombie apacolypse anytime soon. But you might want to re think that. They have a lot of items for anyone that wants to think ahead and be prepared for a long power outage or a natural disaster including emergency food supplies that can feed your whole family for a month and last in the closet for 30 years. The prices are surprisingly reasonable on a lot of the items they have. The staff is super friendly and eager to help with any questions and they commonly do food and useful item demos.

This place is fantastic. Fully stocked with medical supplies, camping gear, non-perishable food,…read moreknives, and a side room fully stocked with all the armored gear you could ask for. The proprietor is friendly and knowledgeable. I honestly couldn't ask for better.

We were greeted immediately by Andrew who got us exactly what we needed. They sell retail and gave…read moreus exactly what we wanted at a great price!

I am so happy this place exists. I forgot the power supply for my machine while on a trip and…read moreafter a horrible night of sleep we found this place on yelp. I was in luck and they had the power supply I needed. I made the drive and was greeted by friendly workers who had what I needed to make my nights sleep a dream. They had a big selection of masks, hoses, and pillows. Wish I had a store like this close to where I live.