Anthony and Neil are great guys. Beautiful showroom. Wonderful selection of pianos. Go check out…read morethe Schimmel brand.

The team of Anthony and Neal over at Pianowerkes in Albuquerque were nothing less than amazing,…read morecompassionate, supportive; and we felt no pressure whatsoever in purchasing a once in a lifetime NEW PIANO. I called in, spoke to them twice, then made an appointment to go up from Santa Fe to see some pianos. It was not only exciting, but quite lovely having the entire store to myself to explore what piano would work for me; especially since I was a tad nervous since I had not played in quite sometime. Neal could not have been more sensitive to my needs and vulnerability. He played like a virtuoso so I could get the full range of the sound; I played to feel the sound and the piano itself. I had the best of both worlds. Going in I wanted a used piano; but after playing a new Yamaha all bets were off. I have played used all my life, so having a new piano all of my own really was not only heartfelt, but personally intimate. The new one I played on the floor was butter; brand new, on the floor only a few weeks; but what 'made the butter melt' was when I asked Neal if he had the same one that was still in the box that no one had played, and he was more than accommodating. Who does that? You will not find the kind of service we experienced anywhere when it comes to buying a piano; and I can tell you Anthony and Neal went 'full monty' on taking care of us and our situation. You guys at Pianowerkes made my New Year! But it does take a team to make a village, so I wanted to also give a big thanks to Adam - 'piano mover extraordinaire' and his two men team who got me my piano in record time before Christmas. THEY worked so hard to make sure that customers were able to get their piano's before Christmas, moving pianos not only in the cold, but across state lines. Now you tell me... if you were to purchase a piano, wouldn't you want to experience the stellar customer service we had? Or take your chances somewhere else....

We found this guitar shop online, as a "fun things to do in Albuquerque" listing... it was a…read moretotally unexpected delight! Rick was so accommodating with his time, showing us around the shop and speaking with a passion that is embodied in every instrument in the place. You don't have to be a guitarist or musician to enjoy and appreciate the Pimentel story... it's craftsmanship at its peak! Breathtaking!!

They did excellent work on the fretboard, neck, and bridge of my octave mandolin, all at a fair…read moreprice. They listened to my concerns. The instrument sounds great now.

We got a baby grand! Free! Well, nearly free…read more Our kiddo's piano teacher heard about a 1930 Chickering baby grand that had to leave a north valley home because the couple living there was "downsizing" so she asked us if we wanted to claim it. Yup, you bet we did. Our little Yamaha had served its purpose, but c'mon, who wouldn't want one of these historical beauties in the living room? When it was delivered, I suddenly had my reservations. This is a review of the moving company so I guess I'll add relevant information: 1) I really enjoyed the friendly, knowledgeable movers, two of them moved everything in and out. They were not masked and in retrospect that's not cool, not during COVID. 2) They claimed they forgot to blow the dust out of the piano, which either was true or a slightly underhanded way to get me to send the piano to their studio to be reconditioned. 3) The price was about as expected, $300. The piano needed to be tuned, of course, with several chords replaced, so in the end we got a free baby grand for about $700. I blew out the dust -- wasn't bad -- and reconditioned the keys and wood myself and I gotta say, not bad for an amatuer. This thing looks and sounds great in our home, and this is a company you can trust to do a good job moving inner-city.

When I first called to inquire about moving an "upright grand" from Santa Fe to ABQ, I spoke to…read moreRene who was very courteous and helpful. After calling a few other places and having 2 of those places recommend Albuquerque Piano and Organ when they we unable to make the delivery within the time line we needed, I booked them. The driver called when they were on the way to pick up the piano, and again with an ETA of when they would be at our house to deliver. The guys were very pleasant, professional, and knew what they were doing. Piano was perfectly placed and they even put floor protectors we had under the wheels of this beast because it is such a heavy piano. Would definitely use again and highly recommend.

I took them 2 acoustic & arch top and guitars to be set up and or repaired. Very nicely done by…read moreJimmy, an excellent luthier specializing in the Fender Stratocaster. After perusing the StratAcademy website I decided to enroll weekly lessons. I recommend a study of the web site for parents of young aspiring people who want to play music including piano, drums and the various string instruments ( bass, any guitar style, ukulele, voice and theory of music. This studio is the best I have experienced for my guitar technique and theory. My lessons are the highlight of my week. fun, inspiring and a warm gentle atmosphere. The philosophy of music is to be shared. people playing together.

Nice place there is nice people and I am pretty good at guitar now because of this place and the…read moreinside is cool but there is this shady Chinese massage next door but I doesn't matter still good place overall 5 stars

Was the best!!! Was so sad when he left town for NY State. John singlehandedly brought my 1914…read moreFairbanks-Vega open-back banjo back to vibrant life, with care and impeccable craftsmanship, and I might add, wonderfully personable customer service. Just a great guy.

I've always considered myself to be rather lucky in life! But, finding John has been a blessing and…read morethanks to the higher power for having guided my search for a real honest and capable luthier! I took a chance on an electric guitar on eBay made in Germany in the 60s from Canada and found it to be rather intriguing. The neck had been broken and glued back terribly literally making it look terrible and unplayable! I took it to Kauppila and although John took forever to not only contact me but months went on and on! And finally one day I went back to his shop and I left a note threatening John with court! He responded soon after and made arrangements for me to come after all he still needed to do some work on it! And he explained to be that unfortunately his business had been broken into causing him a tremendous loss! John calls and tells me to come for the guitar I'd left with him for almost 7-8 months. Fixed it and I couldn't be more blessed! Unfortunately, John is leaving the New Mexico he truly loves to a new adventure in New York! Gods speed and blessings John you will definitely succeed in whatever your future endeavors are! Again, Thank you for your service and most of all your honesty!

Joe has been tuning pianos in and around Albuquerque for MANY years. He was one of the official…read morepiano tuners for APS schools when I was there. He always does a great job and quality work!!!

I had 3 other piano tuners before but Joe did a fantastic job. I highly recommend his service.read more

They damaged my piano and have taken zero action or responsibility to rectify the situation. It's…read morebeen months that I've been calling them to ask for them to fix the damage or get a refund and they've done NOTHING! On top of that, the woman who always answers the phone is consistently rude and hangs up on me. This is not a way to run a business. I will tell everyone what a terrible company this is and report them!

As others have already written, this is not a trustworthy company. I was given two prices to move…read morea new Fazioli concert grand (worth in excess of $200,000) from CA to CT: $3,500 if shipped with other pianos in the van, or $6,000 if shipped by itself. I chose the less expensive option, thinking it would actually be better for the van's balance if there were two instruments, rather than just one 1,200 pound instrument. Then Linda, the office manager, told me they would not ship my piano with another due to the high value, so I was obligated to go for the $6,000 solo move. When the van arrived, my property manager took a photo clearly showing a second instrument inside. I then told Linda I would pay the $3,500 they asked for since my piano was not shipped alone. At that point, she made up a story that they put another piano in the van at my insistence and they still expected to be paid $6,000. This is an age-old tactic known as bait and switch. Get the client to sign up for the more expensive option, then deliver the lower quality option. Now I'm dealing with a hysterical office manager threatening to sue me. If this sounds like fun to you, don't hesitate to call Expert for your next piano move.

I love this store and prefer to shop at small business over the big corps…read more Kevin is extremely knowledgeable and goes the extra mile for his customers. Thank you!

I'm an experienced guitarist. When I need a repair or a setup done right, Kevin has never let me…read moredown. He is honest and nobody's fool. If you've got a guitar problem, don't waste your time get it done right at Grumpy's