Anthony and Neil are great guys. Beautiful showroom. Wonderful selection of pianos. Go check out…read morethe Schimmel brand.

The team of Anthony and Neal over at Pianowerkes in Albuquerque were nothing less than amazing,…read morecompassionate, supportive; and we felt no pressure whatsoever in purchasing a once in a lifetime NEW PIANO. I called in, spoke to them twice, then made an appointment to go up from Santa Fe to see some pianos. It was not only exciting, but quite lovely having the entire store to myself to explore what piano would work for me; especially since I was a tad nervous since I had not played in quite sometime. Neal could not have been more sensitive to my needs and vulnerability. He played like a virtuoso so I could get the full range of the sound; I played to feel the sound and the piano itself. I had the best of both worlds. Going in I wanted a used piano; but after playing a new Yamaha all bets were off. I have played used all my life, so having a new piano all of my own really was not only heartfelt, but personally intimate. The new one I played on the floor was butter; brand new, on the floor only a few weeks; but what 'made the butter melt' was when I asked Neal if he had the same one that was still in the box that no one had played, and he was more than accommodating. Who does that? You will not find the kind of service we experienced anywhere when it comes to buying a piano; and I can tell you Anthony and Neal went 'full monty' on taking care of us and our situation. You guys at Pianowerkes made my New Year! But it does take a team to make a village, so I wanted to also give a big thanks to Adam - 'piano mover extraordinaire' and his two men team who got me my piano in record time before Christmas. THEY worked so hard to make sure that customers were able to get their piano's before Christmas, moving pianos not only in the cold, but across state lines. Now you tell me... if you were to purchase a piano, wouldn't you want to experience the stellar customer service we had? Or take your chances somewhere else....

Amazing work. She was so knowledgeable, worked fast, and had our over a 100 year old piano back to…read morelife.

From the owner: We service all makes of acoustic pianos. From small uprights to concert grand pianos, we fix them…read moreall. We do not have storeroom at our location, we are only a repair shop. We come to you by appointment only.

I've heard they offer reasonable prices for selling and are also very professional! I was…read morerecommended this business from a close family friend who is a fantastic piano player for the church I attend and am also employed by!

A wonderfully detailed display of Grand pianos, there were a couple of exquisite chandeliers. The…read morepersonnel was delightful.

Joe has been tuning pianos in and around Albuquerque for MANY years. He was one of the official…read morepiano tuners for APS schools when I was there. He always does a great job and quality work!!!

I had 3 other piano tuners before but Joe did a fantastic job. I highly recommend his service.read more

Great work tuning up our piano and fixing a few annoying clicks and buzzes. Came right on time and…read moreworked away patiently despite some loud electricians flipping on and off the lights. The piano sounds great; completely forgot how nice it is to play on an in-tune piano. ;)

I was really disappointed by the scratches in the floor, the lateness, the "almost running into the…read morehouse" and lack of truck backing skills/communication, and mostly, THE COMPLETE INABILITY TO GET MY PIANO IN THE DOOR. And he still charged me. After waiting 40 minutes for him at the delivery spot he realized he could not get it in theturn of the porch, and had no ambition to dissemble anything or problem solve much. I had him take my mothers piano to value village as a donation because I was running very late at that point for another appointment. Then he told me it would still be over $300. My suggestion to him is to not snap at his female co-worker in front of clients, and that if he hears a floor scratching to stop after 1 foot instead of 10. I considered not paying him or asking for a reduced rate but I am not the heckling type, esp. considering that it was my recently deceased mothers piano. Which he knew. I believe he should have offered something in exchange for all the mistakes. Later a couple of my friends went and got the piano from value village, and took it home in their toyota pickup. the porch rail came off with a couple screws. cest la vie.

They damaged my piano and have taken zero action or responsibility to rectify the situation. It's…read morebeen months that I've been calling them to ask for them to fix the damage or get a refund and they've done NOTHING! On top of that, the woman who always answers the phone is consistently rude and hangs up on me. This is not a way to run a business. I will tell everyone what a terrible company this is and report them!

As others have already written, this is not a trustworthy company. I was given two prices to move…read morea new Fazioli concert grand (worth in excess of $200,000) from CA to CT: $3,500 if shipped with other pianos in the van, or $6,000 if shipped by itself. I chose the less expensive option, thinking it would actually be better for the van's balance if there were two instruments, rather than just one 1,200 pound instrument. Then Linda, the office manager, told me they would not ship my piano with another due to the high value, so I was obligated to go for the $6,000 solo move. When the van arrived, my property manager took a photo clearly showing a second instrument inside. I then told Linda I would pay the $3,500 they asked for since my piano was not shipped alone. At that point, she made up a story that they put another piano in the van at my insistence and they still expected to be paid $6,000. This is an age-old tactic known as bait and switch. Get the client to sign up for the more expensive option, then deliver the lower quality option. Now I'm dealing with a hysterical office manager threatening to sue me. If this sounds like fun to you, don't hesitate to call Expert for your next piano move.