In June 2016, I bought a beautiful Schimmel from PianoWerkes in Albuqueruqe, NM. I was not planning on buying a piano that day - my husband coherced me into to going to "just look" at pianos since they were having a fantastic sale. I went. I played EVERY baby grand to grand piano in their store (that's a lot of pianos!)... and of course fell in love with a couple - one lower end, one higher end. Neal & Anthony put no pressure on to buy - just gave me the freedom to enjoy. They had a sales agent on hand to help. Again - no pressure. He just checked in with us periodically to see if we had questions (which I always had, and which he was able to answer - in other words, he was very well educated about pianos & the construction, as well as a variety of companies and how they build their pianos, the pros & cons, etc.). I ended up buying the higher end 6' grand Schimmel - pyramid mahagony with pear wood inlay.... Neal & Anthony helped us with the financing paperwork, charged very little to deliver the piano & take my trade-in, gave us a fair trade in value on my 5'2" Melrose Story & Clark, AND installed a damp chaser for no extra charge (that can be $400-$500!). Thank you PianoWerkes, for the wonderful & non-stressful experience. My handsome Shimmel (named him Sir Cyborg Olaf Uthred Thorvald - you'll have to ask, haha) has a beautiful resonance & tone. I'm preparing to move him into my new studio we just renovated. :-) Very happy. AND my students love him, as well. They always comment on his fantastic tone & touch. read more

Great Team of Professionals at PianoWerkes! Neil, Anthony, and Doug are super professional, knowledgeable about pianos and the markets. They are honest, very considerate and thoughtful (think from the customer's viewpoints and provide suitable suggestions that suits your needs.) From the first minuet you set foot into the store, you are greeted and welcomed, but you don't feel the pressure of rushing into a decision at all. You are explained how things work in a very open way, no hidden fees. You are given time and space to choose the instrument that speaks to you at your own pace. After purchase, they still take care of their customers very well - Doug (piano technician) meticulously tuned my new piano and also took great care of my other grand piano. Came back again to check on tuning and brought little parts for the piano bench to make it sturdy. These people are into doing things right! The piano movers with Adam's company were great - we used them twice and both times swift, easy, and no complications! From a professional that had visited many different piano stores all over the world and have owned 5 pianos so far in Asia, Europe, East Coast, West Coast, and in New Mexico, I highly recommend PianoWerkes! read more

Extremely frustrating process. I was pushed into an instrument not suitable to my needs. This due to the fact that half of the pianos I demoed in my price range were out of tune. Secondly, from pushy sales tactics meant to make me buy new and ASAP. They were actually extremely helpful and polite, up until the point that I wasn't satisfied, then they became very rude and hostile with me. Anthony actually attempted to verbally chastise me over the phone like some ungrateful, petulant child. I had been nothing but courteous and respectful up until that point and was honestly shocked. Unbelievably disrespectful. Thank god I was able to return the piano they sold me and get most of my money back. They clearly have had satisfied customers in the past (and that makes sense considering how I was initially treated) but I warn you, if you find yourself unsatisfied for any reason, you'll be thrown out like yesterday's trash. They consider their business infallible, and therefore any dissatisfaction clearly must be the customers fault. If you decide to shop here, good luck. You'll need it. read more

Though we live hours away from Albuquerque, my kids are progressing from beginners to intermediate pianists, and needed a more reliable piano with better action than the antique they'd been playing. Anthony and Neil at PianoWerkes were a terrific help for us. They responded instantly to my email and spend nearly an hour on FaceTime with us, describing and demonstrating pianos in our price range, then repeated the whole process with us in person the next day. Neil was complimentary of my son's playing, and was unbelievably patient with me as I asked him to hop between instruments playing the same portions of pieces, so we could get a clear sense of each piano's tone. Prices were very much in keeping with other stores nationally that I had researched on the web. Delivery fees were somewhat higher than competitors', but not objectionably so, and I would expect these to vary significantly among movers, due to our great distance from Albquerque. I would highly recommend PianoWerkes to others who might be interested in a piano. read more

In September 2024 I visited the Pianowerkes store to purchase an upright piano. I haven't played for several years after moving to New Mexico from Florida. I visited the store with the intention of purchasing a used piano if I found one that suited my needs. While looking at the used selection which was considerable I saw that a new Kawai K15 was being set up. I inquired whether the piano was already sold and it was not. Anthony, the Pianowerkes sales rep, quote a sale price which was extremely good. I want to point out that there was no pressure tactics whatsoever. I was given all the time I wanted to try out as many pianos as I wanted. Anthony did not hover over me or try to steer me to something I wasn't interested in. I purchased the K15 and it was delivered 3 business days later. The sale and delivery was smooth and went without a hitch. I love the Kawai piano that I purchased and I highly recommend Pianowerkes to anyone who may be considering purchasing a piano. read more

Our experience at PianoWerkes in December 2021 during the pandemic was notably pleasant, informative, and successful. After doing preliminary piano research, Anthony and Neil showed us a number of pianos that might fit our needs, with Neil playing most of them, explaining their attributes, and answering our questions. Remarkably, one of their prior customers was selling her piano back to PianoWerkes during this time, and Doug, having looked at it, advised us that it was in near-pristine condition. We looked at new U1's in the store, and we then bought the 2009 Yamaha U1 sight unseen based upon Doug's representation. We are thrilled to have the like-new piano in our home; it sounds incredible and plays beautifully. Neil, Anthony, and Doug were professional and knowledgeable. We are very happy and highly recommend PianoWerkes. Shannon P. read more

Recently we purchased a Yamaha piano from PianoWerkes for our teenage daughter. The experience was exceptional. Neil was knowledgeable and helpful and spent about an hour giving us a tour of the store while playing many different pianos for us. The environment was easy going without any pressure to purchase merchandise. Once we made our decision to buy a Yamaha, the order was placed, and we were provided with a loaner piano until it was ready. It was fantastic that our daughter had the opportunity to continue playing while we waited. When the piano was ready, a professional crew brought it to our home, followed by a tuning about a month later. Doug Parsons, also very knowledgeable and helpful, performed the piano tuning in timely manner. This is a great business and team. We highly recommend them! read more

In 2018 I bought my beautiful Yamaha baby grand from PianoWerkes in Albuquerque. Neil was great to work with...knowledgeable, helpful, patient. Then about a year and a half ago, the piano tuner I'd worked with for years retired and I called Neil for a recommendation. He sent me Doug Parsons, who is my Platonic Ideal of a piano tech. Not only does he know everything about tuning, voicing, and every other adjustment and tweak that can be done to keep the instrument sounding beautiful, but he takes my questions seriously and seems glad to show me what he's doing and explain why and how. I've recommended him to several friends, including my piano teacher, and they were all equally enthusiastic. Many thanks to the PianoWerkes team! read more

I made my first piano purchase. I found Piano Werkes was the perfect place to do that. In the store I had it all to myself as they schedule piano viewing so customers can feel at ease and given complete access to the many pianos they have in the store. I was able to play any of the pianos I felt inclined to try. Neil gave me the space to do this, yet he was near enough to answer any questions I had. Neil was not pushy at all allowing me to ask questions, learn from his knowledge of pianos, and then make my own choice. I am thrilled with my new piano and also pleased with the delivery team. They handled the deliver very quickly and professionally making the move of the piano look so easy. read more

PianoWerkes was one of the best buying experiences I have had. While I looked at a half-dozen pianos, Neal was available whenever I needed him. He disappeared whenever I asked to be alone. I found to my horror that after almost ten years away from a piano, I could play nothing. I asked Neal to play for me. When I asked about possible flaws, he explained them to me. After several hours spent during two visits, I settled on a 2005 Boston baby grand. Neal guided but never pushed me. I am very happy with the piano I chose. Doug gave it the first home tuning this week and he couldn't have been nicer. C Raymond 11-12-2021 read more

We bought our beautiful piano from PianoWerkes a few years ago. The customer service was outstanding and they spent many hours helping us choose our Yamaha. It was delivered on time and as promised. As if that wasn't enough, we needed to store our piano while having our house built. I called PianoWerkes to get a suggestion for where I could store it in a climate controlled environment. They said they would store it for us free of charge for as long as we needed! Very impressed with this business and would and have recommended it to anyone looking for a piano. Paul and Nancy Smith read more

After I retired I decided to return to playing the piano and purchased a used Wurlitzer from PianoWerkes. Neil was terrific in helping me choose something that would fit my budget and get me started again. After about 8 months I realized how much I loved playing again and took advantage of the trade-in policy @ PianoWerkes. I upgraded to a brand new Yamaha M3 and received full credit for the cost of my previous purchase. I highly recommend PianoWerkes for anyone in the market for a used or new piano. (FYI - I am located in Albuquerque....not sure why it shows San Francisco!) read more

About eight days ago I was considering casually, but not actively looking, to upgrade my digital piano. I wrote to PianoWerkes and let them know of what might lead me to upgrade the piano. Neal contacted me a day later with a detailed offer, setting out price and other terms, including logistics of doing the transaction from 65 miles away. A week later I have the new piano, like it very much, and the transaction was just about perfect. This was really, really nice work on the part of PianoWerkes, including A&A Piano, the movers they used. read more

A piano purchase tends to be a once in a lifetime event. Which is too bad as it would be fun to go into this store on a weekly basis. But seeing as you can not buy a new piano every other week or month, or year, PianoWerkes is a fine place to find the piano you can live with for a very long time. Neal and Anthony are both patient and helpful in making an appropriate piano selection based on experience, needs, and fiscal restrictions. Without reservations I can highly recommend this company for your piano purchase. read more

We purchased my baby grand in December and I have never been more pleased. Neil and Anthony were so professional, kind and informative, they made me feel right at home. They further recommended people to move my piano and a professional whom they knew personally to tune it further down the road. I would certainly tell anyone who is serious about a piano to go to them. I waited for a long time to purchase my piano and they made it well worth the wait, I will always b grateful. read more

Yesterday I bought a Yamaha Clavinova from PianoWerkes at Olivas Music in El Paso, Texas. Everyone was very, very nice and made the experience easy and pleasant. Fred was knowledgable and extremely helpful. I was grateful for all the information which Fred took the time to provide for me and my grandson, making it easier to choose the right piano for us. I will look to them again for any future instrument needs. Thank you for the incredible service. read more

I was pleasantly surprised at the variety and quality of the pianos available. I was helpfully directed to the selection of Pianos I had described as the type I wanted. I was allowed to sit and play for as long as I chose. The staff was nearby to answer my questions and after selecting the instrument I wanted, helping me to finish the purchase and arrange for transport. I would highly recommend this company as the place to purchase a piano. read more

On the recommendation of a trusted friend, I added PianoWerkes to my list of places to check out. In the end I had a wonderful, non-pressured experience buying a piano from PianoWerkes. Owners were super friendly and helpful, clearly with years of experience. I wound up buying a used concert grand- something I've been dreaming about since I started playing the piano when I was 5 1/2. I finally have my dream piano. read more

I just bought my second Piano with Piano Werkes and am happy to report that the expertise and gentle guidance from Neal, for the second time ,was just perfect for me. I felt supported but not pushed in any waybut very well informed. I would suggest to anyone to go there!!! the reason why I didnt give 5 points is the noise of the AC... for a place whrere the sound is so important perhaps that could be improved... read more