Please do not ever bring your loved one here. The pictures are outdated just like the facility…read more It's downright awful and the administrative staff there have absolutely no business running this establishment. The smell is atrocious. Stifling even if you visit after 5 pm. Administration stays in their office so they don't have to inhale it. If you bring attention to it, they will turn around and say that you're raging or are being aggressive with them because you're wanting and needing and begging for care for your loved one or begging them to make sure your loved one has a safe space that is not littered by wheelchair parts in their room and random people's underwear thrown in her closet Or even worse when they put someone else's underwear on my mother. Anything in this facility that is not bolted down has the ability to grow legs and disappear and I do mean anything. They have known thieves that are residence in the facility yet nothing is done about it. The other residents suffer for this. Please note there are few nurses that are gold to the core!! I've given them reviews and accolades to other admin there and kudos but it stops there. Morale here is down for the entire facility bottom to top, admin to clinical, including the residents. This reflects clearly that there is a DIRECTOR problem, and it is evident that this place is not being directed in a very good direction. I have seen nothing but decline since my mother has been there at this facility under current management. It's just nasty. Residents have lost all morale and just rock back-and-forth in their doorways. There's no activities director so the biggest thing they do is play bingo for a soda. If you do not do anything else ever, please understand that this facility has violent offenders in this facility and there have been physical altercations while my mother has been there. Please , If you were having to make this hard decision for your loved one, I can tell you with a calm, caring voice to please do your research do your visits, do not listen to the sales pitches their marketing throws out, do not trust ANY pictures posted!! You have to dig deep in that place just to find a chair that is safe to sit in. The entire facility is just dilapidated and that is the truest word I can think of to describe this place. My mother went in there, clean and mobile. Now we do not bring family to the facility because we're embarrassed of the stench that meets us at the door, my mother is always in dirty clothes that does not belong to her and smell smells like a sewage plant. We have to pick her up from the facility, take her to our home, bathe her ourselves, clean up the chronic fungus that she has from the facility that will not treat her Medically for it consistently, Bandage everything up, make sure we have new clothes for her before we can even sit down and enjoy a dinner and relax,. This is not a dramatization or an exaggeration. This is what our life is with a loved one at this facility. I have posted what 30 months ago looks like vs 18 months in this facility. We were told that my mother would get all kinds of cognitive therapy and physical therapy, but again, the residents are just there to breathe and the evening shift are all too happy to hurry up and get their medicine and food and make them get in their rooms because they don't want to deal with them. This Facility has more issues than Cosmo magazine. Do not put your loved one here I beg you!! We'll see how long this post stays up over on Google since the executive director likes to block reviews so the fake ones that are posted from the facility's family members and friends with fake accounts make the facility look better . Great directing here ! They want absolutely no transparency here!!!

I have now lost 6 brand new pair of diabetic socks maked with pink thread on cuff of every single…read moreone. And my eye glasses, plus 4 pair of slipper socks and cash money while living here. Glasses and socks all lost this week. Glad I am going to move. Brand new socks were never worn, marked them with pink thread and was saving them until I got a pair of shoes. Now have shoes, but socks are gone. Was kept in a drawer of a night stand next to door.

i recentlt had a review on one person i would like.to.Thank…read moreKristy(manager) for haviing a.open door policy. Because you domt always want to go through two anf three people. i feel.she is fair on.decison she adleast will listen. You will never please everyone. When i came i couldnt walk. I hope.to be going home soon. You have to work for what you come in the location for Thank the Therapy wotker and nursing staff

So I left the hospital meeting room Care. I transferred from one facility to hear. It's been the…read morebest experience ever. There's a couple of the wound Care nurses. There's Andrea, Shane, and Sheila and how I not gone here? I probably could've gotten a serious serious infection, thank God. They save me for the best team ever.

My friend's family member was a patient at this facility and everything exceeded expectations. It's…read moreclear that the staff really care about helping patients get better.

This group of therapist and nursing staff are amazing. The do what is best for the patient and…read moreprovide quality care

My mother is having her third stay in 2 years. Other than some some issues with the care transition…read moreoffice (and that team is no longer here) after her stay last year, Ignite has been dependable and comfortable, administering IV antibiotics twice a day, offering onsite dialysis (not many options for that in DFW), and physical & occupational therapy. The nurses and other staff are responsive and caring, and have always been happy to take my calls to check in on her. The facility is also clean and pleasant. I do not understand some of these reviews, but with three stays now (current one in progress) for completely different rehab issues, I feel our experience has been consistent and satisfactory. I'm grateful to have Ignite as an option after my mother's hospital stays when she needs more expert attention than can be provided at home.

My father-in-law was admitted directly from the hospital late on a Friday. He was placed in a room…read morethat wasn't prepared and was far from the nurses' station. He couldn't walk on his own and needed the restroom; after pressing the call button, no one responded for over 10 minutes. I had to go find help, and a nursing assistant eventually came. When I spoke with Barbara, the Patient Experience Manager, she said 10 minutes was standard and that by law they have up to two hours to respond to a call button. That was unbelievable to hear. He was later moved to a room that was actually ready, but he sat there all day with almost no staff interaction--aside from food trays being dropped off and picked up. He is 82 with multiple medical issues, yet his PT didn't start for several days and no one checked on him. Thankfully, my niece visited; he had an accident, and she helped clean him and change his clothes. Otherwise, he was left wearing the same clothes for days because he couldn't change them himself. This facility is advertised as skilled nursing and rehabilitation, but I saw neither. Leaving an 82-year-old alone all day without routine checks is unacceptable. For the most part, staff were rude and acted like he was a burden. If you want rehabilitation, skilled nursing, and a caring, attentive team, look elsewhere.

The Care in this out-of-the-way rehab rehabilitation and skilled nursing facility was surprisingly…read morespot on. When I arrive to see my client, they were changing her and cleaning her. This cost her much pain and led her to cry and scream, which the staff dealt with in the most humane and compassionate manner. They spoke softly, encouragingly, and continue to let her know that they were doing the best they could to help her without causing her any pain. She is always clean, dressed and clean clothes, and in a good mood when I come to visit. The staff to patient ratio seems extremely high, and the executive director is very approachable. I would refer my other clients here in this part of DFW without thinking twice. What a wonderful secret.

Place is dirty, smell like urine, dead bugs, spills are covered with a towel and left there,…read moreresponse times are up to 30 minutes

Do NOT send your loved ones here or they will be neglected. The lack of compassion, empathy, and…read morecompetency is heartbreaking. In particular, many concerns about delays in recognizing medical emergencies and difficulty getting residents transferred to the hospital when needed, along with response times, patient monitoring, and communication. Honestly, the Therapy department is the only thing they have going for them.

My friend has a really nice home with me. Her own room and bathroom. I love here like family and…read morethey won't approve her being here and said she had to go to this place. Bedbugs, drugs, fighting, theft, overall being in a place she could never have the dignity, safety, a love afforded her here in her home. So she's decided to run before living at this horror show of a place. So sad.

Stonegate saved my daughter's life. The counselors are…read moreamazing. All of them. Rebecca, Sidney, Bettina and the spiritual advisor (Carlina?) was such a real person and such a joy. I could not hug her enough as we were leaving. This is the only program that my daughter has completed. This is the first time we've had real hope in many years. The program is tough and asks a lot of the participants, as it should. My daughter left the program twice, but finally went back and muscled through the hard work. I thought I would never see my beautiful daughter healthy, and sober again. I know that she did the work, but thank you to everyone at Stonegate. Prayers answered.

My experience here at Stonegate was mentally, physically socially and spiritually reconstructing…read more.. deeply grateful to have serious people who know how to and who are willing to get in the trenches with complicated addicts seeking recovery from the deadly grips of their DOC. God meets you at Stonegate.

To Whom it may concern, I was a patient at City View Nursing…read moreand Rehabilitation Center for several weeks. And to be totally honest with you I hated it there, but I soon came to realize that it was not the staff it was just me being an ass and not familiar with City view surroundings. City View has a great rehabilitation service and very professional staff. I was very good taking care of. The nurses and doctors were there every time I needed them. All the staff were great, I would like to Thank a few People who were there for me 24/7 and treated me like I mattered. Thank You so much! Tess Sayon for being there by myside even when you had other things to do. You became my friend and someone i will never forget, Latonya Carr Breyuna Robbinson, Chazz Cross, these people were great and very personal, and they know how to treat you as a human I would also like to thank Jade in the physical therapy department for causing me so much pain, LOL But I believe it worked! So, what can say about Ben Carrillo? This man works harder then anyone I know, he is always looking out for you and your wellbeing and asking if you're ok. all the time. Ben goes above and beyond his normal duty as a nurse. This man will do most anything for one of his City View patients. Thanks to everyone for being so nice, and professional. A big Shout out to Admissions Director Christie Shockey and Taryn Springfield Receptionist For all there help you both keep the wheels turning! Now let's talk about the food they serve. This is a hated subject among the residents, 50 percent of the time, if not 75 percent of the time no one likes or eats the food that is served. I have watched as the residents return their trays and without eating anything but maybe the dessert. Come try it for yourself!!! I was fortunate enough to order out most of the time or I would have lost so much weight and became sick!!! Because I refused along with others not to eat what is being served. I'm not sure who decides what the residence have for their three meals, But I would bet whoever it wouldn't eat the food served here. Whoever you come watch a meal being served and a elderly man or women look at the food and with tears in their eyes try and stomach the food on the tray because there hungry and that's all there is. But as far as the nurses and everyone here there doing a great job with what they have to work with. Thank You for being there for me and the others. How could i forget this amazing woman Tracy AKA HOT SAUCE LADY One morning i ordered Breakfast Burritos and no hot sauce with the order, but Tracy in Physical Therapy came through She had some!!! Ok City View work on the food Quality for the elderly and i will recommend this facility. Word of mouth goes a long way. Now let's talk about this so-called drinking water. The water here for the patience taste bad, well it should because I find out the water for the patience's here is coming from the faucet in a room that is for other things not water for the sick. it was confirmed by a staff member I didn't get their name. The faucet has NO water Filter whatsoever, but I have seen several Water coolers throughout this facility, but I was told that they were for the staff members/employees. You would think at least one cooler per floor would be nice! Don't you think? once again this is not the nurses or the staff members on the floor this go's higher up people!! Let's get this problem fixed Let's do it for the elderly I believed they deserve at least that. The nurses and all the staff members are doing great, it was my pleasure getting to know each and every one of them staff I will honestly miss their company.

The nurses in Memory Care are very caring, compassionate, and knowledgeable. They take great care…read moreof my mother-in-law. The facility is nice and is kept clean and smelling fresh. Meals are good. It would be nice if they had a little more activities for their Memory Care patients, but they do a great job overall.

Great care given to patients. Communication to relatives while in surgery is great, they notify of…read moreany changes etc.

I was searching for a Rehab Hospital for my husband to be transferred to after being in a long-term…read morehospital for some time. This review is not for the facility itself, doctors or nurses because I declined transferring him there. After talking to the patient advocate, I was told I could go at any time to research and view the facility to help me make a choice. I stopped by one morning and was met with confusion by the person at the desk because I did not have an "appointment". When I informed her of what I had been told, the confusion got worse. Finally, I was told to come back because everyone who could assist me was in a meeting. When I talked to the advocate, she apologized and set up for me to meet her boss and he would give me a tour. He did, in the most cold and disinterested way possible. I decided my husband would not be in their hospital for any reason. I was thinking it would be better because of Baylor Scott & White having such a good reputation, but not at this facility!

DO NOT GO HERE. They can't keep track of their patients. I work next door and saw one of their…read morepatients lying on the sidewalk next to the hospital building. When I attracted the attention of the nurses to the patient, they just looked at her thru the door and WALKED AWAY. They showed total lack of concern. I had to call the rehab hospital TWICE for someone to help her while I stayed with her. Truly terrible and uncaring workers at this place that should not be in the medical field at all.

The doctors there were very good and if you had questions they made the time to answer. Explain the…read moresituation to our you know exactly what was going on. The nurse is there were wonderful, they were very knowledgeable about my condition and sympathetic to my needs. The therapy staff was terrific. They made sure you got the therapy you needed without putting too much stress on you.. I know if I ever have to go back to rehab I would choose them.