Recently just worked with this facility to facilitate placement for one of my patients. Everyone is…read morewelcoming and have friendly smiles from the moment you walk in the door. Staff was very helpful and took the time to work with my patient under complicated circumstances. My patient recently completed her rehab and is back home and is stronger than before her accident. HIGHLY recommend this facility!!!

If you never read another review and you were looking into this facility for a family member,…read moreplease hear me now. Run the other way far far away fast. The website is fake, the Google reviews are fake, and the facility smells like 79 cats have been living in there and haven't been outside in seven years.! Patients are neglected medically, they are neglected therapeutically, they are neglected, hygienically, and I can confirm this because my mother is one of them. GO THERE !! Inhale!!! Walk to the back hall! Compare pics to website and you'll think you're in the wrong place. Residents there are violent and have violent histories but none of this was disclosed to me. My mother hasn't stepped out of the place in a year unless we pick her up!! do not listen to their lying car salesman liaisons that will sell you oceanfront property in the desert to get you to sign up there. Don't do it if you have any love and care for your parent or elderly loved one please do not put them in here site unseen go research. This facility is horrible and everyone in town knows it.!! Administration hides in offices to avoid the stench while employees are forced to work in the filth and residents have to live in it!! Not sure who the director because they all love that title so whether it's the assistant director of nursing or the director of nursing or executive nursing director , they all act like they work at a world renowned hospital while they're operating out of rodent infested dump! RUN!!!!!!

i recentlt had a review on one person i would like.to.Thank…read moreKristy(manager) for haviing a.open door policy. Because you domt always want to go through two anf three people. i feel.she is fair on.decison she adleast will listen. You will never please everyone. When i came i couldnt walk. I hope.to be going home soon. You have to work for what you come in the location for Thank the Therapy wotker and nursing staff

So I left the hospital meeting room Care. I transferred from one facility to hear. It's been the…read morebest experience ever. There's a couple of the wound Care nurses. There's Andrea, Shane, and Sheila and how I not gone here? I probably could've gotten a serious serious infection, thank God. They save me for the best team ever.

My friend's family member was a patient at this facility and everything exceeded expectations. It's…read moreclear that the staff really care about helping patients get better.

This group of therapist and nursing staff are amazing. The do what is best for the patient and…read moreprovide quality care

My father-in-law was admitted directly from the hospital late on a Friday. He was placed in a room…read morethat wasn't prepared and was far from the nurses' station. He couldn't walk on his own and needed the restroom; after pressing the call button, no one responded for over 10 minutes. I had to go find help, and a nursing assistant eventually came. When I spoke with Barbara, the Patient Experience Manager, she said 10 minutes was standard and that by law they have up to two hours to respond to a call button. That was unbelievable to hear. He was later moved to a room that was actually ready, but he sat there all day with almost no staff interaction--aside from food trays being dropped off and picked up. He is 82 with multiple medical issues, yet his PT didn't start for several days and no one checked on him. Thankfully, my niece visited; he had an accident, and she helped clean him and change his clothes. Otherwise, he was left wearing the same clothes for days because he couldn't change them himself. This facility is advertised as skilled nursing and rehabilitation, but I saw neither. Leaving an 82-year-old alone all day without routine checks is unacceptable. For the most part, staff were rude and acted like he was a burden. If you want rehabilitation, skilled nursing, and a caring, attentive team, look elsewhere.

they don't even deserve 1 star! Ignite Medical Resort is a group of the most calloused, not caring…read moreindividuals I have ever met. They should not be working with the public. I question their credentialing. No one there seems skilled and yet they call themselves skilled nursing. They are rough in handling patients, especially very fragile ones. The RN's care more about inputting data on their computers while looking at their phones instead of offering personal touch and engagement with their patients. There is ALWAYS an excuse as to why results are not given, labs aren't drawn, and assistance is nowhere to be found! They deliberately ignore the call light and if you call it to their attention, they get pissed off at you and your family and will not attend to any critical needs or concerns. They do not know how to assess the needs of their patients. Each person that comes in is handled in the same manner; whether you have just lost your legs and can't walk or whether you got a paper cut. It doesn't matter. No one matters to the staff. They pretend to care but at the end of the day, they don't. Your family member is WAY BETTER OFF going home to rehab in the comfort of the home. My mother was there for broken hip rehab, developed a very contagious stomach infection (out of the blue), became severely dehydrated after 4 days of uncontrollable diarrhea and neglect to treat properly. I removed her from that place and took her to the ER where we were told that she was in renal failure and extremely ill. Three days later, she passed away. What an utter shock to me and my family to bury my beautiful mother this past week. I will never recommend this company to anyone.

The Care in this out-of-the-way rehab rehabilitation and skilled nursing facility was surprisingly…read morespot on. When I arrive to see my client, they were changing her and cleaning her. This cost her much pain and led her to cry and scream, which the staff dealt with in the most humane and compassionate manner. They spoke softly, encouragingly, and continue to let her know that they were doing the best they could to help her without causing her any pain. She is always clean, dressed and clean clothes, and in a good mood when I come to visit. The staff to patient ratio seems extremely high, and the executive director is very approachable. I would refer my other clients here in this part of DFW without thinking twice. What a wonderful secret.

Place is dirty, smell like urine, dead bugs, spills are covered with a towel and left there,…read moreresponse times are up to 30 minutes

Do NOT send your loved ones here or they will be neglected. The lack of compassion, empathy, and…read morecompetency is heartbreaking. In particular, many concerns about delays in recognizing medical emergencies and difficulty getting residents transferred to the hospital when needed, along with response times, patient monitoring, and communication. Honestly, the Therapy department is the only thing they have going for them.

My friend has a really nice home with me. Her own room and bathroom. I love here like family and…read morethey won't approve her being here and said she had to go to this place. Bedbugs, drugs, fighting, theft, overall being in a place she could never have the dignity, safety, a love afforded her here in her home. So she's decided to run before living at this horror show of a place. So sad.

Stonegate saved my daughter's life. The counselors are…read moreamazing. All of them. Rebecca, Sidney, Bettina and the spiritual advisor (Carlina?) was such a real person and such a joy. I could not hug her enough as we were leaving. This is the only program that my daughter has completed. This is the first time we've had real hope in many years. The program is tough and asks a lot of the participants, as it should. My daughter left the program twice, but finally went back and muscled through the hard work. I thought I would never see my beautiful daughter healthy, and sober again. I know that she did the work, but thank you to everyone at Stonegate. Prayers answered.

My experience here at Stonegate was mentally, physically socially and spiritually reconstructing…read more.. deeply grateful to have serious people who know how to and who are willing to get in the trenches with complicated addicts seeking recovery from the deadly grips of their DOC. God meets you at Stonegate.

To Whom it may concern, I was a patient at City View Nursing…read moreand Rehabilitation Center for several weeks. And to be totally honest with you I hated it there, but I soon came to realize that it was not the staff it was just me being an ass and not familiar with City view surroundings. City View has a great rehabilitation service and very professional staff. I was very good taking care of. The nurses and doctors were there every time I needed them. All the staff were great, I would like to Thank a few People who were there for me 24/7 and treated me like I mattered. Thank You so much! Tess Sayon for being there by myside even when you had other things to do. You became my friend and someone i will never forget, Latonya Carr Breyuna Robbinson, Chazz Cross, these people were great and very personal, and they know how to treat you as a human I would also like to thank Jade in the physical therapy department for causing me so much pain, LOL But I believe it worked! So, what can say about Ben Carrillo? This man works harder then anyone I know, he is always looking out for you and your wellbeing and asking if you're ok. all the time. Ben goes above and beyond his normal duty as a nurse. This man will do most anything for one of his City View patients. Thanks to everyone for being so nice, and professional. A big Shout out to Admissions Director Christie Shockey and Taryn Springfield Receptionist For all there help you both keep the wheels turning! Now let's talk about the food they serve. This is a hated subject among the residents, 50 percent of the time, if not 75 percent of the time no one likes or eats the food that is served. I have watched as the residents return their trays and without eating anything but maybe the dessert. Come try it for yourself!!! I was fortunate enough to order out most of the time or I would have lost so much weight and became sick!!! Because I refused along with others not to eat what is being served. I'm not sure who decides what the residence have for their three meals, But I would bet whoever it wouldn't eat the food served here. Whoever you come watch a meal being served and a elderly man or women look at the food and with tears in their eyes try and stomach the food on the tray because there hungry and that's all there is. But as far as the nurses and everyone here there doing a great job with what they have to work with. Thank You for being there for me and the others. How could i forget this amazing woman Tracy AKA HOT SAUCE LADY One morning i ordered Breakfast Burritos and no hot sauce with the order, but Tracy in Physical Therapy came through She had some!!! Ok City View work on the food Quality for the elderly and i will recommend this facility. Word of mouth goes a long way. Now let's talk about this so-called drinking water. The water here for the patience taste bad, well it should because I find out the water for the patience's here is coming from the faucet in a room that is for other things not water for the sick. it was confirmed by a staff member I didn't get their name. The faucet has NO water Filter whatsoever, but I have seen several Water coolers throughout this facility, but I was told that they were for the staff members/employees. You would think at least one cooler per floor would be nice! Don't you think? once again this is not the nurses or the staff members on the floor this go's higher up people!! Let's get this problem fixed Let's do it for the elderly I believed they deserve at least that. The nurses and all the staff members are doing great, it was my pleasure getting to know each and every one of them staff I will honestly miss their company.

My mother stayed at Cityview for rehab for a few weeks recently. She is quite old and has Crohn's…read moredisease. The night before she left she had stomach issues and soiled her clothes badly. She was not discharged until the late afternoon the next day and when I went to get her belongings there was a clear plastic bag with those soiled clothes and feces still in the bag, they did not rinse them or wash them for us. I pointed this out and was told to leave those clothes so they would wash them and call me to pick them up. I never got a call from anyone and I called the director a few times over the next few weeks and she told me she would look into it and call me back. She has never called back at all. It makes me wonder what else happened when I wasn't there. This was very disappointing and I have never had this happen anywhere my mom has lived in assisted living or any other rehab facility. I would not recommend it to anyone.

Great care given to patients. Communication to relatives while in surgery is great, they notify of…read moreany changes etc.

I was searching for a Rehab Hospital for my husband to be transferred to after being in a long-term…read morehospital for some time. This review is not for the facility itself, doctors or nurses because I declined transferring him there. After talking to the patient advocate, I was told I could go at any time to research and view the facility to help me make a choice. I stopped by one morning and was met with confusion by the person at the desk because I did not have an "appointment". When I informed her of what I had been told, the confusion got worse. Finally, I was told to come back because everyone who could assist me was in a meeting. When I talked to the advocate, she apologized and set up for me to meet her boss and he would give me a tour. He did, in the most cold and disinterested way possible. I decided my husband would not be in their hospital for any reason. I was thinking it would be better because of Baylor Scott & White having such a good reputation, but not at this facility!

The doctors there were very good and if you had questions they made the time to answer. Explain the…read moresituation to our you know exactly what was going on. The nurse is there were wonderful, they were very knowledgeable about my condition and sympathetic to my needs. The therapy staff was terrific. They made sure you got the therapy you needed without putting too much stress on you.. I know if I ever have to go back to rehab I would choose them.

DO NOT GO HERE. They can't keep track of their patients. I work next door and saw one of their…read morepatients lying on the sidewalk next to the hospital building. When I attracted the attention of the nurses to the patient, they just looked at her thru the door and WALKED AWAY. They showed total lack of concern. I had to call the rehab hospital TWICE for someone to help her while I stayed with her. Truly terrible and uncaring workers at this place that should not be in the medical field at all.