Today I visited this location, met 2 very nice new employees, their names are Jesse and Brittany…read more Extremely personable, excellent at what they do and very thorough. I'll enjoy seeing them in 3 months

I brought my elderly family member here a few days after Thanksgiving 2021. Prior to our visit I…read moreexchanged about 4-5 phone calls with the staff regarding our scheduled visit. Never ever at any point during these phone calls did anyone disclose the facilities dangerously strict "mask protocol." My elderly family member and I arrived on time for our appointment in the early morning hours. The waiting room had about two other people waiting. I assisted my family in sitting down as they are handicap. I engaged the front desk and checked in. The girl at the desk had ear pods in and was listening to something because she initially responded in a distracted manner. The other front desk females were on their cellphones and appeared to be playing games. The girl I spoke with asked if we had masks and I replied no we didn't. She then said she'd get us one. I informed her that both me and my family member had documented medical conditions that prevented us from wearing masks. She didn't understand. I had to explain it again to her. She then went to discuss it with her office manager, Eric. After, what felt like a punitive 20 minute wait, Eric came out and aggressively and confrontationally confronted me about our inability to wear a mask. He was hostile from the start. After a few minutes of back and forth between he and I, my family member started to get visibly upset and nervous. Their anxiety was kicking in from this "Eric the office manager's" inability to handle the situation. Eric, was demanding we each were masks or get out. We was giggling at the fact that we had documented medical conditions that prevented us from wearing masks. I kept asking him why nobody ever disclosed the policy during any of the 4-5 phone calls prior to the appointment and his repeated response was "because it's on the door." Ridiculous! Eric, then asked what our conditions were and who was the documenting doctor. I had to educate Eric that he was violating the American Disability Act and furthermore, he was illegally inquiring about our private personal medical information in a public venue. The waiting room! Where others were watching this unprofessional fiasco. It was I, not him that suggested we find a private room to discuss this as my family member could no longer handle the stress. Once Eric and I got into an empty room he tried to raise his voice and condescend me. He even insisted that I get my doctor on the phone to prove it. And, I actually did get my doctor on the phone to prove it and Eric stilled snarled at the proof. The company does not appear to train their "managers" in how to "manage" conflict or disagreement. Eric then said he'd only allow the family member to not wear a mask but I'd have to leave. I had to inform Eric the "manager" that I was the this person's primary care taker and I was responsible form their well being. If he was kicking me out he would be held fully responsible for anything that happened. Keep in mind we had already been in the building for well over 30 minutes without masks so if there was any possibility that we were going to contaminate the facility with our breath we would have already done so. So Eric was behaving this way with an egotistical intention to win and nothing else. I cared too much for my family member to leave them alone so I put the mask on under my chin and stayed with them as they was shaking, anxious and stressed from the verbal abuse Eric inflicted on us. Then, the nurses performed their pre surgical review and find my family member's blood pressure is "very alarming and dangerously high." So high they need to delay any treatment and call in for a doctor's approval. It never ever crossed these "nurses" mind that my family member has various documented health conditions and one of them was in regards to wearing a mask. Furthermore, she just spent 30 minutes freaking out while two men just about came to throwing punches because of her inability to wear a mask. No, I wouldn't go here ever ever again. There is nothing modern about this place. Their intelligence level, reasoning, managerial and customer service is definitely not "modern." I'd suggest you stay away from this place and take your business elsewhere.

First night was scary. Hands shaking, sweating, couldn't sleep. Nurses stayed by me, explained…read moreevery step, helped me take meds. By day three, I could walk around and eat without feeling awful. Staff treated me with respect and patience. I felt safe and supported.

I recommend this program to anyone who is battling substance abuse. The staff goes above and beyond…read morefor their patients. They are caring and very welcoming. Never did I ever feel judged or uncomfortable talking to the staff. They do care and are there to help you. I can honestly say nowhere else has helped me out as much and in a way as this program. Thank you, guys.

A HUGE shout out to icare Rehabilitation Hospital in Parker Square. The folks here are A+ and have…read moregiven my mother in law wings. If you or a loved one has suffered a neurological trauma that has impacted your ability to complete tasks - occupational, physical and speech therapy are offered at the same location! I have been in and out of therapy facilities since I was 16 and my mother was diagnosed with Multiple Sclerosis and the team and facility here blows me away. Feel free to reach out with any questions. https://m.facebook.com/icarerehabilitation/

As I get older little things start to creep up on me like little injuries. Well I hurt myself going…read moredown a kid slide, cracked my leg bone. After getting out of the boot, Gina and her staff figured out I also had some tendon issue and helped be rehab the entire problem. They really know how to look beyond what is evident.

The moment I took my brother in this place, we were welcomed by a great ambiance. My brother was…read moreliving with his addiction for the past 2 years and he was now living completely sober. Thanks to New Hope Detox Richardson. I would surely recommend this place.

From the very first day we walked in looking for a place for our mother, the staff at Grapevine…read moreMedical Lodge made us feel welcome and at home. Once she moved in, they took such wonderful care of her for nearly three years. What meant so much to us was that many of the original staff members from day one were still there when she passed, and they remained tender, compassionate, and attentive to her from start to finish. They came to know our father and our whole family because we were there so often. Through all of my father's medical ups and downs, they cared for him as well. When he stayed there for respite care so he could be close to her while I traveled, they were amazing with him too. In the final days, after our mother was moved to comfort care, our father suffered a stroke the very next day. The staff helped us keep them together at the end, and their compassion during that heartbreaking time meant more than words can express. We truly could not imagine going through it anywhere else. They were amazing through it all. When we lost our parents and eventually moved everything out, it felt like we had lost an entire family there as well. We will always be grateful for the kindness, consistency, and love they showed all of us during one of the most important seasons of our lives. Sharon Bowdish

Our loved one was sent home with a catheter still in, let that tell you something! She was kept…read moresedated on Xanax so that she wouldn't be a problem. She was kept on a catheter so that they would not have to take her to the restroom. She was given shots in her stomach that they said were to keep her from having a stroke we still don't know what those were. She said the staff was mean to her in particular a Nigerian nurse. At some point, they are going to have to install cameras in all of these places where our elderly are being abused and mistreated enough is enough.

They just need to get there stuff together in some areas but overall a great place to be and Arturo…read moreis absolutely amazing. So is Carly the ta Alex the head ta , Julie my therapist and best friend/ mother figure. And can't forget the best of the best , Renay my mother. God bless you all and thank you for your love patience and support.

ZERO STARS. This place is a joke. Long story short, the medicine I was taking was giving me a false…read morepositive for 2 drugs I've never even done before. I paid over 400 dollars to get a lab test (yeah, because they wouldn't send it out) came back negative. The next week I still popped positive, why?!? Because I was still on the meds that my pcp confirmed gives false positives. They then brought me in the office and kicked me out due to my continued false drug test. That wasn't false, most rehabs send the urine out because it's very common to have false and when they send it out it comes back with the truth. However, greenhouse doesn't do that because they are pieces of sh**. This happen to multiple people, but I was the only one kicked out. I've been sober 10 months, and the staff had the nerve to tell me "you're not even crying tears" Um, sir... that watery stuff coming down my face are TEARS. Dumbass. I was sober and they kicked me out even after I proved through lab tests. They know I was sober too, that's what makes it even more sick. How do you work at a place to help people and kick them out for no reason. Most Everyone who works there is miserable, and so they treat us like crap. Todd especially knew I was sober because the links I went to and proved it. Evil. Also, you'll see a lot of positive reviews about Arturo because he stands over everyone while they write a review. So half the "positive" reviews are just people trying not to have issues with staff or ruffle feathers. The reality is if Arturo wasn't standing there, there would be a lot more negative reviews. This place is awful- they know I was sober and they still kicked me out. SICK mofos. Most of the staff is burned out, and the night charge nurse (male) is just plain evil. & Julie (can't really remember her name) but she has major counter transference and projects her miserable life on her clients. She works the best with male clients because she's a B and clearly dislikes female clients. Also, she brags incessantly about her son in Harvard. & everyone knows she's not sober, even two staff members said she's manic af and clearly on something. Hey sweetie you work at a rehab- WE KNOW WHEN SOMEONE ISNT SOBER BECAUSE WE LIVED IT. If Todd would get out from under her ass, he might see what everyone else does.

The people here at Clearsky were amazing. They took exceptional care of me while I was an…read moreinpatient recovering from a heart attack. The staff, nursing staff, the physical, speech, and occupational team were second to none. I also want to recognize the support staff i.e the CNA's and the tech's who constantly made sure I was taken care of. Thank you all so much!! Theresa

All the people here were wonderfully attentive and caring when my elderly father was here for two…read moreweeks following a stroke. They really go the extra mile as this seems to be a mission for every one of them - not just a job. The facility itself is beautiful and kept very clean.

I was able to meet some of the team members on a recent tour. Seems nice, love the receptionist,…read morevery friendly and answered all of our questions. Thank you!

Tried to do a Medicaid-Pending application. Was presented with nothing but obstacles and…read moreadversarial questioning. Felt like I was being cross examined. The staff is not helpful and not welcoming. Do not recommend.