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    Alcom Marine Electronics

    3.2 (10 reviews)
    Closed 7:30 am - 4:30 pm

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    Always a great experience renting a pontoon from Paradiso!…read moreKyle was great as always..meets us with a smile on his face every time and is very helpful.Thanks again!! Carla & George

    We had a wonderful experience with Paradiso Yacht Charters! From start to finish, everything was…read moreexceptionally well organized and exceeded our expectations. The Paradiso team, especially Kathi and Chacha, did an amazing job helping us plan and coordinate our event. Everything went exactly as described, with no unexpected surprises, which made the entire planning process smooth and stress-free. The catering was fantastic as well. Chef Tom made it very easy to coordinate the menu, and having Chef Teddy with us during the event gave everyone added confidence that everything and everyone would be satisfied. The food and service were both excellent. On the day of the event, Captain Noah and Captain Joe did a tremendous job ensuring that we stayed on schedule while keeping everyone safe and comfortable throughout the entire trip. Their professionalism and attention to detail really made a difference. Overall, we couldn't have asked for a better experience. The entire Paradiso team went above and beyond to make our event enjoyable, seamless, and memorable. We would highly recommend Paradiso Yacht Charters to anyone looking to plan a special event on the water! A special thank you to Captain Noah for making the ceremony especially meaningful. He took the time to get to know the departed and incorporated thoughtful personal touches that made the experience even more heartfelt and memorable. His compassion, attention to detail, and genuine care truly helped make the ceremony a beautiful tribute. Sincerely, Norman P. Goco

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    We had the BEST time cruising Newport Harbor with Duffy Electric Boats! The whole experience was so…read moreeasy, fun, and such a perfect way to spend the day on the water. The boat was clean, comfortable, and had plenty of room for our group, snacks, and drinks! The Newport Harbor views were absolutely gorgeous, especially around sunset. Whether you're celebrating something special, planning a date, or just looking for a fun day with friends or family, this is such a great experience. We're already talking about when we can come back for another Duffy day! Highly recommend!

    After leaving a review and a voicemail regarding my customer service concern, I received a phone…read morecall from Brianna who is managing the employees at Duffy rental. She was incredibly kind and helpful. She acknowledged my concerns, validated how I felt about the experience, and assured me that improved staff training would take place so that these kinds of interactions are eliminated in the future. Brianna restored my faith in Duffy rentals, but I still would not go back if Shirley is the face of the company at the boat dock. I was disappointed with how she handled a conflict during our experience. Rather than remaining calm, listening to the concern, and working toward a reasonable solution, the interaction felt unnecessarily confrontational and poorly managed. I understand that difficult situations can arise in any customer-facing business, but employees--particularly those placed in positions where they are expected to resolve problems--should have the training and professionalism to de-escalate conflict rather than contribute to it. My concern isn't that there was a disagreement; disagreements happen. It was the way the situation was handled. Better communication, maturity, and conflict-resolution training would have made a significant difference in our experience. But, again... thank you to Brianna for taking my call on a weekend.

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