My step-father was moved to AD yesterday (from Alpine Fireside.) I was alerted to this move 3 hours before the transport happened. I called AD to introduce myself and have not yet had the call returned. I live in Idaho and am unable to make a visit in person. I will update this review once I find out more information. So far, I see that on Yelp there are 5 reviews of 1 star vs 1 review of 5 stars. These collective reviews make me feel very uneasy. read more

Alden Debes management (Jacob) led me to believe my mom would be cared for and treated with dignity. She was not. She left their care with bedsores and blood clots. Communication with agencies, families, doctors was unacceptable. For example, I was called and told my mom was switching rooms because her roommate had died. I was unaware she had a roommate and Jacob assured me she would have a private room. At the very least a phone call to let the family that my mom would have a roommate would have made the phone call that the roommate had died much less confusing. read more

my wife is currently in room 419 and the phone in her room does not work! get someone to replace it or fix it!! this is going on day 2!!!!!!

This place is a hell hole! It deserves no stars. Filthy is an understatement. My dad spent 2 days here, unfortunately, but it was enough time for the incompetent nursinging school flunkies and dropouts to cause harm to him and make his situation worse. This is where those dropouts and flunkies get employed so they can "practice" what they think they learned. PRACTICE! ON YOUR LOVED ONE!!!!! THINK ABOUT THAT! Luckily, my brother and I got him the hell out of there and moved him to a place that we "thought" was better. East Bank is just as much of a hole. Be sure to check the lovely reviews on that dump, too. Some of these Alden flunkies actually work at East Bank Center. Needless to say, my dad died after his 2 and a half days here and 15 days at East Bank. Not because of age, but because of the neglect, over medicating, and the infections he acquired. ALWAYS question everything. If you don't like how your loved one is doing or you feel something is wrong, call an abulance and have them transferred to a hospital. It's your right! Make sure you know your rights. File complaints with the ILDPH. If your loved one dies, the POA becomes null in void, unless it's a durable medical POA, so make sure you stay up to date on medical records from day one. Even the bedside notes. Also, you don't need to kiss anyone's butt or shower anyone with gifts to make sure your loved one is taken care of. That's a form of bribery and extortion. IT'S THEIR JOB AND THAT'S WHAT THEY SIGNED UP FOR! ALSO, watch out for OSF and some of their staff and the ER. The person who claimed, "I'm almost a doctor", started a lot of this from day 1 after my father's standard hip replacement surgery by attempting to place a Foley Cath 3 and 4 times in one day unsuccessfully. Why? Because a Foley cath is for long term use. Theres a balloon that goes up and expands in the bladder to hold it in place where as a straight cath is just the tube and should NEVER be used for ling term. They are lazy and didn't want to help my dad get out of bed to go to the toilet, and I'm sure the lazy people at Debes said to have one in before he got there too. I will be going after some licensure indefinitely. The OSF ER nurse, who also shrugged off my dad on a Friday and sent him back to the "facility" only to be returned in 2 days on a Sunday morning, none responsive and critical and then admitted back to the hospital with tons of infections that YOU DIDN'T CHART, is also going to be reviewed. No one should have to endure the nightmare that my family did for 32 days when my dad finally passed. read more

RUN FAR AWAY FROM THIS PLACE! This has been an absolutely horrendous experience and I don't know how this place stays in business. My mother had a stroke and was put into Alden for Rehab. After a few days she was transferred to a room without my knowledge and without a phone, I was unable to contact her for over a week. I live in a different city so could not go there in person, plus COVID. There were no updates to her condition. She was in there for Rehab after a stroke, that is all. This was clearly stated several times. Then the company changed my mother's checking account to theirs for her Social Security check direct deposit which was only supposed to be done if she was admitted long term, which she never was and that was stated on her paperwork as well. The company admitted that was true. I have filed a fraud claim with Social Security. I had to go through several phone calls to get reimbursement checks sent to us. When she was finally released, she was dropped off at her elevator, no one took her up to her apartment to make sure she could get in and was settled, Alden did not set up the after care as they had promised, Alden said they sent her home with meds and called in her prescriptions. None of this was communicated to me through Alden. I heard from her social worker. In reality she was not sent home with any meds or any help. She was found sitting in her own urine and feces the next day with no food or meds. When her caretaker that was assigned from a different service went to pick up her meds, she found they were never called in. Alden had to be contacted to prescribe the meds and deliver them to her. I have requested all of my mother's medical records, diagnosis and list of meds. Emails are repeatedly ignored. Then I was told I had to fill out a form on their website requesting meds. I found no where on their website to do this. Then I talked to the head of their facility and he then says there are no forms on their website, he had to send me the forms. Why didn't he do that 2 days ago when I requested them? Oh and they charge for those records!!! They are liars and scam artists. I would NEVER send anyone I care about there. If I could give negative stars I would. read more

I recommend this place I am an agency CNA and this place was an amazing place to work at. Now I can't speak for other workers but with a couple of workers I've worked with either day or Night Shift where amazing! Yes there where a couple of CNA who slack but not all CNA where like that one great example is Blanca, CNA, she was on top of her work and made sure they had their showers and cleaned. Now I would speak of this behalf of a lot of CNA, we will help and we will do our job but you can't expect to have the same care as when you have in home care or technically just have one CNA caring for your family member. There are time we have 12-18 residents and one CNA and we will have up to 4-6 showers daily in one floor. It is hard physically specially with only one CNA having to do meal, transfers, showers, charting, linen change. So family member go easy on the CNA out job is very hard and we try our best! read more

I was emotionally abused by one of the nurses and reported her unprofessional behavior. I was coerced into going to the hospital evern though I said I was fine after a fall. This transfer costs me $2,000.00 dollars as it was indicated as a non-necessary transport. The Social-Worker who listened to my complaint and concured that this nurse's non-professional behavior was unprofessional and saw to it that she would not be assigned to my wing for the duration of my stay. Alas, this did not stop her from 'checking' on me the last evening of my stay. Needless to say I was very disturbed by her visit. A patient should not be afraid of the staff that are taking care of them. I must give credit to the staff who were excellent Nurse Miichelle. PT Judith, Speech Therapist Anne and so many others whose names I have forgotten but not their kindness. The housekeeping staff was outstanding however the meals were terrible with the exception of their hotdogs and chicken salad sandwich. The hamburger meat smelt and tasted funky. Their cottage cheese tasted warm and expired. read more

f you want to make sure your loved one is safe and happy and well taken care of, DO NOT SEND THEM HERE!! As a family we tried so hard to do our homework to make sure we found a good fit for our mom so she would be successful in rehabilitating and getting strong enough to move to Florida and live in a skilled nursing facility to be closer to family. My sister spoke to the Assistant Administrator Alyssa about Alden and had such a good feeling after talking to her, but it turns out, we now feel like she was a "yes" person that would have told us whatever it is we wanted to here to get us in there. Upon arrival I was shocked at the appearance of the place after being told it had just gone through a two million dollar renovation. It looked run down. The beds were outdated. They had no side rails which we asked for because she uses those to help move herself because she isn't ambulating well. They did put them on after several days and several reminders it needed done. The walls in her room were patchy and scraped up missing paint. They had vertical blinds missing a lot of slats and being on ground floor that is a uneasy feeling when anyone can see into your window. The tv wasn't working and we had to complain several times until someone fixed it so she would have something to do to pass time. After having a sickly mom and being in and out of hospitals and rehabs, we know what to ask for to help her be more comfortable in places. We told them ahead of time due to her back stenosis and how uncomfortable she gets that she would need a air bed put on her bed. We were promised that would be done before she arrived and it wasn't. We had to complain for days for them to put it on and then when they did put it on, it continued to beep and not work properly the remainder of the time she was there. The food was terrible. Our family is very active in my moms care as she had a brain bleed and it has affected her memory where we find ourself having to think and advocate for her much more than ever before because she forgets to. She had to learn to feed herself again, talk, recall her birthday and stuff we take for granted. After getting out of icu, she was transferred to an acute rehab called marianjoy where she made strides and was walking 20 feet with a walker with her physical therapist by the time she left for Alden Debes. Once there she was never taken out of bed besides to transfer to her dialysis chair. She was not boosted or turned as often as she should have been to prevent bedsores. She had the beginning of one just after being there for five days. She was never gotten up to go to the bathroom on a toilet she was only put on a bedpan. I was so disgusted when I witnessed a CNA clean her up after a bowel movement and lay the rag on her bedside table never coming back in to disinfect the area that was now infected with feces. Another awful thing she experienced was not receiving any pain meds after arriving at Alden. We kept getting the run around. She went 48 hours with no pain meds after being on norco for weeks due to her hospital stay/surgery/acute rehab stay. While at Alden my mom also developed a cough. She was Covid tested and was negative but got a little worse everyday. I would ask how her vitals were and how her o2 level was and I was always told her chest sounds clear and she is stating at 94-95 percent so that was calming my worry. They never gave medication for her symptoms to help her and she sounded terrible. I was always told I will let the nurse know and then I would hear nothing from the nurse. They finally gave her a cough suppressant instead of something to make sure it stayed loose and didn't settle in her chest. Just five days after she arrived at Alden, I was really worried about the way she was sounding. I asked the nurse to do a nebulizer treatment but didn't see any improvement in her breathing. I asked a CNA if she had a o2 monitor to put on my mom in front of me? When she did she was only stating at 85-87. I asked for oxygen to be put on her. I had to ask for every single ounce of care for her and then it just starts feeling like they are incompetent. I lost trust in their ability to make sure my mom was okay and had them call a ambulance. My mom is on day 9 in the hospital with pneumonia. She cried and thanked us for getting her out of there saying had we not, she would have died! One more thing...I found a lot of the nurses and cna's to be unfriendly. My mom even said s few of the cna's were mean to her and she was scared of them. There was one positive to this place and it was a CNA named Victoria. She was the only ray of sunshine my mom saw the entire time she was there and we thank her for being loving and a beautiful soul to my mom. She is the only reason I could give this place one star. read more

Sadly I cannot recommend this facility. My mother needed PT after a hospital stay. While she did benefit from the PT and OT, the rest of the care was lacking. It took 6 days for her to get a shower and get her hair washed despite daily requests. No one could tell us her schedule of PT and OT. And worst of all, she developed several wounds on her foot from unmanaged edema. When my mom went home, she received NO instruction or supplies regarding wound care. And she received another resident's paperwork We tried multiple times to address this with the administration but were routinely deflected and avoided. We tried addressing this now at a corporate level (since the administrator is not at all tuned I. To the customer)and once again are met with no accountability. They benefit immensely as they are paid by Medicare for the "rehab" they provide- that's pretty much all they care about. Seek out another facility for your loved one! read more