Time for a new pair of walking shoes I returned a pair I…read morebought before Christmas after wearing them for about a hour around the house. My feet have become very particular in the last year. We were told for one of the best selections in town go to Guarantee Shoe Downton. The store has been in its downtown location since 1953. We lucked out with our parking right in front. We were greeted by Sally as we entered. I told her my sore feet story and what I was looking for Sally brought out 4 different brands and explained each brands strong points. I tried on all of them, Sally was great no rush she knows her shoes. I decided on a pair of all black HOKA Clifton's. A good quality shoe costs more these days but I deserve it. Sally and Guarantee is the place to go I also picked up a pair grey Sanuk slippers My feet were happy I floated out of the store in my new HOKA's

Excellent shoe selection, helpful friendly staff. If you need stylish and comfortable shoes,…read moreguarantee shoes is your place!

Area is clean and organized. The staff is always walking around and asking if you need help finding…read moresomething or if assistance is needed . They have a variety of shoes for the family . They have sales depending on the season . They also gave out these vouchers you can use later worth 25 dollars when you spend a certain amount . I think the value of the shoe is good for what you pay and my family usually gets Nike . Lots of parking .

Ordered online for pair of shoes that I failed to pickup before the policy period of 10 days and…read morethe store marked as picked up. Curious how I have never visited this store and the policy states ID required for pickup. Please investigate your employees for theft.

Came here the first time to buy some shoes for my mom and dad for Christmas and the second time to…read moreget myself and my daughter some shoes. I like the place but the selection is very limited. I may come back for some Wolverine work boots I saw.

I placed an order online and had it shipped to store. Very easy, efficient, and quick. I walked in,…read moregave my name and voila, they handed me my package. I ended up wanting to peruse to see if they had a pair of loafers I'd spotted online that I wanted to try on. I like how they have the shoes separated by brand but after searching and searching I could not find the loafers I was looking for. I'm sure it's difficult to stock shoes that everyone will like and it's so simple to shop their online store so I won't hold that against them. I love their rewards program and it definitely comes in handy when purchasing shoes because sometimes they can get pricey. Overall this is a place that I come to first when school shopping for my kids or if I'm needing a pair of shoes for an event or just to compliment an outfit. You should for sure check this place out also!

Great store! Easy to find cardigans and last minute touches to your outfit. Only complaint.... you…read moremay see homeless people try to walk-in or hang out outside, have noticed twice within my last three visits.

The store is great, they have a a huge selection of shoes and socks, which I love. The name brand…read moreshoes are cheaper than most other places, the issue I had was with the staff. Staff was rude and unfriendly. They lack communication skills and as much as I like the store, I won't be back. If I find something i like I'll probably order online to avoid dealing with Lorena. Sad because the more people that order online instead of in person shopping the less staff you need.

If i could give it 0 stars i would. I came in for an exchange on my Christmas gift, and felt like I…read morewas treated differently off the bat. I kindly went up to the register and asked for an exchange. I grabbed my size because they were too big for me, and the worker Milisha gave me the same size I had first brought. There was a miscommunication I presumed. My anxiety was through the roof. I then told her I needed the size that I asked for, and I got them back. Thanks for wasting for time and gas . I will not be going back. I'm usually a thrifter anyway. I have received better customer service. I then drove back home, and walked the little girl across the street. I know good customer service and people when I see it. -K

Terrible service! The line was 15 people long and the sales floor staff told us that the store…read moremanager wouldn't allow them to open a register! Waited 30 minutes in line and then the same gentleman that told me that he wasn't allowed on the register decided to open a register and it did not apologize for the wait etc. He said that the store manager's name was Mary and that she would not allow him to get on a register! Ridiculous

HARASSMENT!! This store will monitor every movement you make within the store. I will be filing a…read moreHARASSMENT complaint immediately towards Store Manager Mary (lady with the glasses) as she watched every movement I made. Store #2165, get your act together because not every customer is a thief. Associate Gigi (ID #307619) apologized and was kind enough to apologize on her behalf. DO NOT COME HERE UNLESS YOU WANT TO BE MONITORED! Mary, this will not be the last of it!!

This place or WSS is our to go shoe place. I think they have a great selection on women's shoes…read more They're currently having a BOGO 1/2 off on a selection of shoes. The store is spacious and seems to always be stocked and clean. They have shoe fitting benches right in the middle. They have a little selection on backpacks and lunch bags as well.

Not happy with the customer service today. I picked up some shoes in the store- tried them on- and…read morethey didn't fit- asked to return them or exchange them and she did not allow me to look around- she credited my account. I wanted to have the option for an exchange- she didn't hear a word I said- just proceeded to give me my receipt and look right thru me. The supervisor and customer service that helped me proceeded to talk about teaching someone's kid Spanish- and made a derogatory remark about Asians- and said, "my bad someone's in the store!" Not happen with this store. Usually they're are so good, but these were two different people with zero room awareness or professionalism.

We're preparing for a coming vacation and I was told we needed new luggage…read more What's wrong with the sets we already have? I asked, we need spinners I was told our existing luggage sets are outdated we have the type you must pull around not a thing wrong with them. I pulled up Amazon they had a massive selection I'm sure there were 2 sets we could find. NO We had to check out the selections at Costco Macys Target TJ Max Penny's Our searching was over a few days my patience spent, Amazon would of been so easy, finally I said that was it for me no more. But somehow we missed Nordstrom Rack.It was 102 today when we entered the store located in the upscale Riverwalk Shopping Center. I liked Nordstrom the minute I felt the cool AC. Nordstrom is a large, open store featuring quality merchandise We looked in a lot of travel departments In all those stores. Nordstrom hands down had the largest selection of luggage sets, brand names many different sizes soft and hard cases most with the desired spinners. I was impressed. We were done no more shopping anywhere else or on Amazon. We easily decided on the Travel Pro brand, it had excellent reviews my set is grey my wife picked out a black set. Great price a friendly Andrew checked us out and explained the generous return policy. I didn't shop except for luggage I'll return after our vacation Check this store out.

Nordstrom Rack in Bakersfield is an average experience compared to the other Nordstrom Racks across…read morethis beautiful state of California. This Nordstrom Rack has plenty of inventory it just happens to be average, overpriced items that can be found at the TJ Maxx right next door or somewhere between Marshalls and Kohls. Today was probably one of the few times that I actually was looking for a pair of shoes and they happen to be some hocus I don't believe Nordstrom Rack does price matching when they add their stickers to their products but a lot of their products are overpriced whether something is on sale or not is debatable. Today I was looking for On clouds or Hokas for my upcoming trip. The Nordstrom Rack usually has comparable prices to online at the on store or even the Hoka store but after researching several items including the one in the pictures below there's no reason to shop at Nordstrom Rack anymore, instead shop online and save 10 to 20%. I really do understand sales price meaning Hoka can run better sales in most cases as the manufacturer but most items are overpriced in Nordstrom Rack. Ralph Lauren polo shirts two to three years old are still running $70 even more expensive than the outlet price, basically Nordstrom Rack is overpriced in my opinion and this one in Bakersfield has given me reason to continue to go.

This finish lines' service was horrible. I don't understand how it's 15 min till closing and…read moreeveryone's doors are open but theirs. I called as well, and the phone was answered with a nasty attitude. Do better and fix your customer service or at least attitudes!

After horrible customer service across the way from Foot Locker, the sales associate at Finish Line…read morelistened to my son and brought the perfect shoe from the back - it wasn't even on a display. The only thing was that they only offer one shoe to try on and I had to find someone to request the other shoe. But overall, a positive experience.

This place is fucking awesome. I found the exact shoes I wanted and my daughters as well in the…read moreright sizes and everything we couldn't be more happier.

ABSOLUTELY TERRIBLE SERVICE FROM (TERESA/ MARINA AND HENRY)…read more My mom came in last week to buy a pair of Asics and she was wanting a size 7. She tried on the size 7 on display and loved them so she told Teresa to grab her the 7 from the back so she could purchase them but Teresa grabbed an 8.5 instead. They rang her up and she ended up purchasing the wrong size. My mom tried them on and was walking around but she noticed they were huge on her, she then realized they gave her the wrong size shoe. I called ahead and told the situation to Marina the "manager" and she said to bring them on in and she could take care of it. Shortly after I bring them in and they said the shoes were wrecked and they couldn't do anything about it. I wasn't happy because the shoes were in perfect condition and they were just blaming my mom the whole time. she got a second opinion from Henry and then Henry "tried" cleaning them and said that he couldn't get the scuffs out. so they suggested for me to take them to a shoe cleaning service in the middle of the mall. Mind you the shoes were in perfect condition according to the shoe cleaner people but I had to pay to get them cleaned for nothing just so they could see that I got something done to them. After that I took them back to Marina and that's when she finally refunded me the money . While all of that was happening,Teresa was laughing behind Marina. They did not take any accountability and were blaming my mom for not realizing the shoes were too big on her . They basically made me pay for perfect condition shoes to get cleaned so they could resell them. I asked for all their names and for it to be written on paper and they said they didn't have a pen, so I checked over the counter and sure enough pens in a stationary holder with post it notes. Very rude customer service. DO BETTER, hire people who are people friendly or have better training! THIS SHOULD HAVE BEEN 0 STARS