Sorry for the late review. As always the service was great and very friendly. I had it towed for…read morewhat appeared to be serous electrical issues. I also asked to check on an engine hesitation issue thats been going almost 2 years. Two prior mechanics could not fix it. They fixed both in one shot and at a great price. First time I've been happy my car broke down. Drives like new. Thanks guys. Worth the wait Chris B

incredible gross business, far right owner, allows ICE to use their parking lots.incredible gross…read morebusiness, far right owner, allows ICE to use their parking lots. incredible gross business, far right owner, allows ICE to use their parking lots.

Great place, super nice woman behind the front desk, not a bad price either. I didn't know what was…read morewrong with my car, it just wouldn't start sometimes. Me and some guys were trying to figure out what the issue was for almost two weeks. They had it for two days, got the problem figured out, got my starter relay replaced the next day, and fixed my window buttons without even charging me for them. As long as I live in Lawrence, I'm taking my car here whenever I need a fix. 100% recommend!

Dale and Ron's always friendly and fair. They diagnosed an engine problem and informed me that the…read moremanufacturer was conducting a campaign to replace the engine for free. I contacted my car dealer and they confirmed. THANKS TO DALE AND RON'S I RECEIVED A NEW ENGINE FOR FREE.

Jake saved my car and my sanity. He told me exactly what was wrong with my car after I spent…read morehundreds at another place, how much it would cost to fix, and the problem was actually gone after the repair. This type of honest and knowledgeable service has been incredibly elusive, so I'm very thankful I found Jake's.

These guys have a lot of integrity which is super awesome. I am always nervous around car people…read morebut I ran my trusty test just to check and see, and they passed! I brought my car in for an oil change after my cross-country move to Lawrence a month or so ago. When I was leaving, I told them they could look it over to see if any other work needed to be done and that, if the air filter looked bad, I'd be more than willing to replace it. I mentioned that specifically because we replaced it about a month ago. They said our air filter looked brand new and that everything else was totally in order (we got the car souped up, $600 with my old mechanic, right before the trip so this doesn't surprise me at all). Test passed!! Oil change for my Chevy sonic was ~$60. They don't have an area to wait or anything which is no big deal if you can have someone take you somewhere else (like a coffee place on Mass) or walk yourself (it's less than a mile). It's not the best area to walk through because of the high traffic. I understand that because they are so small a sitting room might seem silly. They also really liked having a lot of time (like a few hours for an oil change scheduled days in advance) so you wouldn't want to sit their anyways. Their parking lot is difficult to navigate because they have so many cars just kind of there. I think I don't understand why because I'm not a car person. All I know is, I was terrified of hitting something because they are so close together. Basically, cosmetic/convenience issues but a mechanic with integrity will always get at least 4 from me because they can be so hard to come by.

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.

They charged us $1,300.00 to replace two coil packs and spark plugs. The truck broke down two…read moreblocks away after picking it up. We hired a new mechanic. He said, they only replaced one coil pack and no spark plugs. He did the work Doug's said they did and charged us for but didn't do. Truck runs fine now. Also, no one from Doug's will call us back. I'm going to have to start with consumer protection for now. Be aware of this place. They stole our money and lied to us.

Doug's quickly replaced my radiator for $100 less than the price he quoted me. My new go to for car…read morerepair.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

Got a flat in the wee hours of the night/morning on a road trip and got towed to this place to get…read moreit fixed. Walked in at 7:33A and was out by 9:20A or so. Super helpful, efficient as others have said, and affordable. Jimmy at the counter was super nice too. Would 100% recommend this business to anyone traveling who experiences an unexpected car emergency in Lawrence or surrounding area.

Poor Customer service from "Jimmy" rude, and hangs up in your face. Told me after asking for a tire…read more"Everybody has the same story" after only trying to state my company is nearly 2 hours away.