Customer service is incompetent. They are a scam. Lock you into a contract that can't be cancelled…read moreeven if you move then expect you to pay the full remainder or the contract out of pocket so hundreds.

We used to have ADT years ago and loved it. I should have known by the first Contact that I made…read morewith ADT that service had changed a lot. The first quote I was given, was over the phone and inaccurate so a sales manager came over to the house and gave me a quote for Wi-Fi cameras. He said I needed several wi-fi boosters for the cameras so he included it in the estimate. The first installer who came over to the house installed the cameras but he installed the boosters incorrectly. He also gave two boosters instead of all the other boosters because he said we did not need all the boosters. When he left none of the cameras were working correctly so I contacted the sales manager who told me I could contact him at any time and he would be there for me through any challenges. He sent another tech over to see what the issue was. That tech told me that we could only have two boosters tops and that he still could not get the cameras to work correctly. The sales manager told me that he would get back with me in the next day but he did not so I called the main toll-free number to see what I could do for a refund and to have them get the equipment out of my house because it was not working correctly. the lady I spoke to told me that they never should have put those cameras on my house because we have a cinder block house in the cameras do not work correctly on cinder block homes. She said she would contact the company to see if I could get a refund but it was over a week and at this point the only way to get a refund would be because of faulty equipment not working in the house. Mind you the local team here knew that my equipment had not worked from day one. Long story short I have had three technicians come over to the house to try to fix the issues. I have had the equipment since December and it's mid-January now. I wasted several hours of my life dealing with this company. The sales manager quit responding to any of my texts even after he said he would be there for me no matter what. That was incredibly disappointing to me because I thought I could trust his word. he quit being there for me as soon as he noticed that I would probably get a refund on my money and he would not make that sale as my hypothesis. The district manager, Adam knew all of the issues I was having and he was supposed to call me yesterday within 20 minutes after the last technician left my house but he never called. I was tired of waiting around and talking to so many different people about this expensive equipment just sitting around not working. I ended up calling the toll free number and they had it approved for them to come out to my house this next week to take back all of their equipment. I hope I get a refund for the money that I invested up front because since day one I've had nothing but problems, wasted time, missed work and a lot of stress on hold with many different representatives. EDITED TO ADD: Yesterday, ADT came out to remove the equipment. This morning I woke up to a huge bill on my credit card that I wasn't supposed to get for the equipment. I left a voicemail with the local ADT (this one) twice and am hoping someone calls me back. I'm really sad about this situation. Very disappointed considering I gave them so many chances to fix the issues. EDITED TO ADD: The service manager returned my text this morning and said he will work with the manager to make sure my charges are refunded... Stay tuned.

This is a terrible alarm company. I tried to cancel on Oct. 2024 and they never sent the paperwork…read more I called today and they sent some unreadable email. They do not respond. My alarm has been broken for God knows how long. They have an emergency 24 hour number that does not answer. 800-329-4728. Even the operated tried and they don't answer. They deserve the lowest raiting possible. They even have a ssytem that texted you instead of calling your number when the alarm went off. I made them change it back to a call. The sent my husband who is in a nursing home a text and got him all upset. They deserve no stars

I've been a Dehart customer for many, many years. They are always available and helpful. The…read morecustomer service is phenomenal and despite error operator on my part, they quickly call , verify the situation and never ever pull a sales pitch. So many of my friends and neighbors have false calls, terrible service and constant rate hikes. Not Dehart! I wouldn't trust another company to keep me and my family safe!

I was with them for 7 years, Customer service is ok but not actually connected to the decision…read moremakers. So they have to request everything to include a cancellation. Billing department is terrible and the company as a whole is very disorganized. All in all not worth the experience, time, or money.

I have been with Vivint for 3 years. I was happy with Vivint until I called to let them know I was…read moremoving and I needed to terminate my account. Since I am moving to a place that provides security I didn't think there would be a problem. But I was wrong. They said that there would be a termination fee. I had to pay $610 in order to close out my account. The couple who purchased my house also want a security system. I am telling them do not go with Vivint, it is to much of a hassle if you have to leave.

Brian came out yesterday to help with an issue I was having with an access point for my modem and…read morecalled CCC for some assistance with the problem. Brian came out, understood what the issue was and fixed my situation. The thing I really liked was he explained things to me in detail which was great. He did an awesome job and will use him again if I have other home network issues.

Have never been ther I have heard good things from others but I have yet had no need to visit the…read morestore

Greg and his team are wonderful. They upgraded our security camera system and did a great job. Greg…read moreis great at problem solving our issues and resolving them. They were also very helpful in training us how to use the system as well as providing information on other technology. We were extremely pleased with their service and highly recommend his company!

Talk about a security company. This guy is A true hero !! My friend & i were paddle boarding off…read morebird key when the wind blew up & we had no way of getting back to our launch site. Thanks for hauling us out of the water & making sure we were safe until our ride picked us up.

I would highly recommend this locksmith. He arrived in the time that was discussed and had the lock…read moreopen in no time at all. Brian was very personable and is very knowledgeable in his trade. Pricing was very reasonable being that he came out at 10:00 pm on a Saturday evening.

Bad business. Scheduled an appt 2 wks out, got message night before canceling. I had 3 neighbors…read morecoming to see ehat Bryan would propose and do. Find someone else.

We have been using leader since they were Westec back in the early 90's. We re-upped with them…read morewhen we built our house in 1998 and they've been our monitoring and repair service ever since. We upgraded to impact windows and doors and they were out to reconnect all the sensors and add our monitored smoke detectors. Over the years we've accidentally set off our alarm a number of times and they call within seconds to check to see if they need to dispatch law enforcement. Dale, the owner, has been to our house a time or two and is just the greatest guy you could ever meet. Therefore, I highly recommend this company!

I've been a Leader customer for over 25 years. I've never had a service call, they are very…read morefriendly and helpful when you need anything. I would highly recommend them.

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.