I was with them for 7 years, Customer service is ok but not actually connected to the decision…read moremakers. So they have to request everything to include a cancellation. Billing department is terrible and the company as a whole is very disorganized. All in all not worth the experience, time, or money.

I have been with Vivint for 3 years. I was happy with Vivint until I called to let them know I was…read moremoving and I needed to terminate my account. Since I am moving to a place that provides security I didn't think there would be a problem. But I was wrong. They said that there would be a termination fee. I had to pay $610 in order to close out my account. The couple who purchased my house also want a security system. I am telling them do not go with Vivint, it is to much of a hassle if you have to leave.

They recommended a dishonest installer, who took my deposit and after two years has not delivered…read moremy screens.

Excellent service !! Terrific people to work with. Upfront wired the whole house & installed our…read moreaudio system in our old house in Burnt Store Isles when we built it back in 2003. Sooooo, when we moved to start building another home in 2016-2017, they were the first (and only) company we called. Again, they wired our entire home for sound & TV's. Now, we are 8 yrs later, asking for some help to reconfigure our sound/TV system. Brian is pleasant to work with and is very knowledgeable. Kevin is usually the one who makes the house call. Delightful guy. Hourly rate is reasonable. He discussed our options and we now know what we want/ need to do. For everything TV/Stereo electronics...... Highly recommended.

UFT installed our security system a little over a year ago and we have been very pleased with every…read moreaspect of their service. Owner, Brian, did a great job of explaining options. Techs were extremely knowledgeable, prompt, and helpful. Our nephew who owns a security company out of state recommended them. This company provides A+ customer service.

Horrible service. Locksmith contractors keep calling me about the same job which was done last…read moreweek. They're competing and the pricing changed between the estimate and just showing up. The manager does not call me back and they have not sent a receipt after promising it three different times. i'm a real estate broker and I would never suggest anybody use a company with this business model. It's horrible! Do your research unfortunately I was caught not doing mine as I should have. One of those things where you need to act fast or at least I did. Never again AAA.

$245 for 5 minutes of work. Nice enough fellow but that…read moreprice is insane. Taking advantage of unfortunate situations shouldn't be a license to race and pillage. Especially when they show uo over 60 minutes after they said they would bw there.

After having an alarm system installed a few weeks ago, I had inadvertently set off my alarm system…read morerecently and noticed that the Cental Alarm Monitoring service had not contacted me and so after calling them and reporting as a false alarm I was informed they had not received the transmission. Given the holiday weekend the technician didn't know if he could get to make a service call. He in turn called Alert Alarm Systems Owner Victor who made the service call today and between himself and his technician Rob who directed him via phone, they resolved the problem and ran tests to make sure the system worked properly. Thank you to Vincent and Rob for putting in the effort to make things right and giving me the peace of mind. Excellent Customer Service! This is the company to go with if your shopping around for a security system

Professional, courteous, prompt, local. We've used them for a decade now. Five stars.read more

Do not recommend, time wasted and run around excuses to gaslight me, attempting to make me the…read moreperson at fault. I scheduled an appointment for a commercial 8 hour, $2,000 dollar job at 8am February 19th. We scheduled it via email and phone the week prior with an office manager. The morning appointment did not show up on time. I call at 8:20am, first excuse was "your business hours says open 11:30am", EXCUSE #1 that is not even the correct time and it should not matter since we scheduled it for 8am. The call center employee said she would make attempts to figure out what is going on and would call me back to let me know. 8:45am and there is no contact made to me yet, I call again speaking with the same call center employee who says she left me a message, she either did not call me and lied to me about it or dialed the wrong number, either way I had to get back to them again. Excuse #2 I'm told there is "traffic", I pull up my traffic app while still on the phone and see no traffic issues all. At this point I made it clear, I would ask for a refund or a discount for wasting my time. Call center employee says, "I need to talk to my supervisor then that supervisor needs to talk to her supervisor then that supervisor would speak with the owner." I said I am happy to wait on hold. Well as it turns out most of the staff do not show to work or are available. So I have to wait again. 9am time hits, as a business owner I sacrificed my time, money could have been made, and cleared my schedule to allow an 8 hour install happen. The installation professional finally pulls up, calls and says "hey is the door open" I say yes. He was on the cell phone with the call center when he walks in, I'm sure they are finally communicating properly since I've escalated it to a refund or discount option which I am entitled to ask for being I've given up time and money for this as is. The install professional gets off the phone and says, " I'm sick today you're lucky I'm here" EXCUSE #3 and absolutely a terrible way to communicate. The call center top supervisor calls me and says, "well he had to drive to the office and pick up parts and there was traffic." EXCUSE #4 I say, it should have been done ahead of time, we scheduled for 8am. "We'll we can only offer a refund or you can have the job get started" i tell her I'd take a refund. Her response "we will mail a check within 30 days". I am in customer service for a living, I do not expect other businesses to be at the same standard I hold myself too however this was absolutely terrible.

From the owner: Protect your business with FlyLock Security Solutions of Sarasota. As a premier provider of…read morecommercial security systems, we specialize in securing people, property, and assets for businesses of all sizes. We are not just locksmiths; we are total security integrators. Our team delivers end-to-end solutions, ranging from high-tech Access Control systems (card readers, cloud-based management, and key fobs) to state-of-the-art Security Cameras and video surveillance. We also specialize in Commercial Door hardware, including installation, repair, and automatic door operators to ensure ADA compliance.

Quick and reliable service. Very professional and knowledgeable. Best price in town too!!read more

While in Sarasota, I phoned up McDougall on Saturday to see about a Monday appointment...no…read moreproblem. They were able to get me into the schedule. Arrived on time. Extremely polite. Got right down to what I needed done. Excellent service. Price seems very reasonable. Would recommend.