Totally empty store... just wanted to find out cost to have my battery replaced. I was asked to…read moreseat by a desk. After 10 minutes I stood up and left. On my way out I expressed my dissatisfaction with an employee. He looked at me as if I was a martian. Another employee showed up, but too late. I guess I will try some other store were customer experience is valuable to them.

Cartier has lost a lifelong customer…read more I've overlooked past disappointments, but I refuse to accept subpar service--especially from a so-called "luxury" brand. Strike 1: I went to purchase a Clou bracelet on a day my usual Sales Associate (SA) wasn't available. Out of courtesy, I let her know and was assigned a different SA. When discussing my options, he insisted I buy the larger version, claiming the smaller one was "hollow" and "scratches, bends, and dents easily." He even added, "You don't want to look like you're wearing a child's bracelet. They're cheap and should be bought for a quinceañera." Unbeknownst to him, my mother--sitting beside me--was wearing that exact bracelet. Not because she couldn't afford the larger one, but because she preferred the fit. We both dismissed his condescending remarks and I bought the bracelet anyway. An hour later, I decided to exchange it for a smaller size--something we had extensively discussed in-store. Strike 2: I coordinated the exchange with my usual SA and confirmed a day and time via text. At 3:58 PM, she messaged me saying she was taking a lunch break for an hour. At 4:02 PM, standing outside the store, I texted her. No response. I followed up, asking if another SA could assist me. Still nothing. Frustrated, I walked into the store and explained the situation. The associates went to the back and eventually brought my SA out--who claimed our appointment was at 3 PM. Confused (since her text confirmed 4 PM), I ignored the miscommunication and focused on: 1. Exchanging the bracelet 2. Discussing resizing for three LOVE bracelets 3. Purchasing another item Strike 3: After trying on different sizes for the LOVE bracelets and confirming what I wanted, my SA took my Clou bracelet to process the exchange. Several minutes later, she returned to say they couldn't exchange it due to "micro scratches and a dent." She even offered to show me under a microscope. This was both shocking and infuriating. Just two days prior, the SA assured me this bracelet doesn't scratch or dent. More importantly, it was not brand new when I purchased it--I had tried it on in-store (AFTER someone else did), stacked it with other bracelets, and deliberated before making a decision. While deliberating, the bracelet was put back into the drawer. So, was it scratched before I put it on? Did it happen in-store? Did I get the same bracelet I'd tried on or was an already defected bracelet pulled? Who's to say? If it was already scratched before I left, was that my fault? Regardless, I had worn the bracelet for just one hour before deciding to exchange it (not return it). Denying an exchange under these circumstances was unreasonable and unacceptable. Frustrated and disappointed, I politely told my SA I wouldn't be doing business with them anymore. I wouldn't be sending my other bracelets back for resizing (which costs a staggering 40% of the bracelet's price), and I wouldn't be purchasing anything else. Instead, they were losing me as a customer. She assured me a manager would reach out. They never did. The Final Straw: This wasn't my first poor experience with Cartier. A diamond fell out of my LOVE bracelet--a brand that prides itself on "nearly indestructible" pieces. Despite their claims that the bracelet never needs to be removed, I had to pay for a new diamond and service charges. Why Am I Sharing This? Customer service should be the foundation of any brand--especially a luxury one. Poor service shouldn't be ignored, and if social media is the only way to hold brands accountable, so be it. So, what am I doing? I'm selling my watch, four bracelets, and three rings and reinvesting in a brand that: * Values customer relationships * Trains SAs to respect all products--not just the ones they deem superior * Invests in quality craftsmanship Cartier has lost me as a lifelong customer, and I hope this post encourages others to rethink where they spend their money. I refuse to be a walking advertisement for a brand that doesn't align with my values. No marketing campaign will ever be more powerful than real customer experiences. We should demand better and no longer tolerate subpar treatment. It's time to put brands on notice. Ps - I reached out to Cartier to share this feedback. They never responded. For those wondering, this experience happened at the Boca Raton store--but these issues aren't isolated to just one location. This store, however, is particularly disappointing.

What a fun store to go get copies of designer jewelry for a fraction of the price- whether it's…read moreGucci, Van Cleef or Cartier, this is york go to. Bracelets, earrings, necklaces and more. They are very accommodating and can take off links of a bracelet if it is too big (which happened to me). I will be back as they make great gifts too! And they are very nice and helpful as well! Located in the plaza where Fox's and Marshall's are.

I really miss this store. There used to be one closer to me, but unfortunately it closed…read more It's such a cute, whimsical place. You need at least an hour to really see everything. It's a great spot to find unusual gifts for someone else or even treat yourself. I definitely recommend checking it out if you're in the area! I've picked up so many fun, random things from there, including home décor, bags, trinkets, plants, and more. My favorite thing is the Therapy Dough. I have every single scent! Today I grabbed a cute one to put on my keyring.

sugarboo has a wonderful selection of everything you can imagine... Some very unique gifts and…read morefabulous art choices. I would definitely go back. Wish I lived closer.

If you want a beautiful engagement ring, you should go to see Marina and Bri at Diamonds Direct at…read moreBoca Town Center. We had been looking online and locally for months and hadn't found the perfect ring. That day alone we'd already been to three other stores and were overwhelmed. We almost didn't go into Diamonds Direct, as I wanted a sapphire, but we were on Glades, so we figured we'd look. When we walked into Diamonds Direct everyone greeted us warmly. Bri was with another customer and introduced us to Marina. Right away we saw three gigantic displays of beautiful vivid sapphire rings in every color of the rainbow. They also had engagement ring settings in every price range, from in-house to Tacori. Marina is the best! She is a pro and has been a joy to work with. She's patient and focused and loves jewelry. Marina figured out exactly what style, profile, and weight I wanted in my ring, and ordered a curated selection of colorful sapphires to choose from that arrived in only a few days. Thanks to Marina, we finally found the perfect ring (a dainty yet detailed Verragio), had it set with the perfect stone (a vivid color change purple sapphire), and I had within a week! It's the most beautiful ring I've ever seen. I'm so glad I went to Diamonds Direct and you will be too. Thank you Marina!

We bought a ring from Diamond Direct a few years ago. I went to the store today to have the ring…read morecleaned and they made sure it was in perfect condition - noting that a diamond needed to be replaced. They took everything quickly, without a wait. And everything is guaranteed. Great customer service by Claudia!

I came in on behalf of my boss who needed a new battery for a watch and to have another watch…read morechecked out again as the battery she got 6 months ago stopped working. Richard Granatoor helped me out. He was very attentive, had me take a seat while he went to see if he can have the watches looked at right away. He came back within 15 minutes or so with both watches taken care of with no charge. This was my first time at the store. The store is beautiful with lots of displays of beautiful jewelry, the employees are very friendly and helpful. There is a parking lot in the back. I would highly recommend Altier Jewelers of Boca.

Walked in to get my wedding ring resized and was immediately greeted by very friendly staff. Not…read moremany jewelry stores would even let someone in a blue-collar work outfit step through the door, especially coming straight from work, but they treated me with respect from the moment I walked in. They quickly sized my finger, got to work right away, and adjusted my ring perfectly. Now I can finally wear my wedding ring again comfortably. Excellent service, great attitude, and highly recommended!

These jewelers are fantastic. They have been our go to for the last few years since we learned…read moreabout them. We chose them due to the amazing reviews and they continue to be amazing every time we visit. They have helped restore several of the ur pieces from rings, necklaces, earrings and watches. They are experts and are so reliable. It's always nerve wracking to leave your jewelry with anyone however I trust them completely. Just wanted to give them a huge thank you for taking such great care of us. Today I picked up my engagement ring that lost a prong so I was so scared to lose my diamond and they quickly worked to fix it and made sure everything was secure and sparkling bright! We will confidently continue to use them as our jeweler.

I have seen this clock on my father-in-law's hutch in his dining room for over 20 years and I've…read morenever seen it working. I searched and searched for someone to repair it and finally found Curtis and Curtis, I spoke with Juan and he said he would take it and do the best he could. I am extremely happy with his work and the way this clock turned out. I will use Juan for all of my clock in jewelry needs and I highly recommend them. Thank you very much for restoring this priceless family heirloom.

This is a cute little family owned gift shop in the Royal Palm Place shopping plaza in Boca Raton…read more Store owner Rachel Kaufman used to browse the store with her mother Harriet while visiting her grandparents in Boca. Harriet eventually accepted a part time job in the store and when the owner retired Rachel purchased it Lifestyles Giftware carries items for men, women, children, and pets. You can pick up that perfect birthday, anniversary, or wedding gift. Don't show up empty handed for the hostess or just treat yourself. Shop clothing, accessories, bed, bath and body, candles, home goods, kitchen items, and stationary. They carry brands Pampa Bay, Golden Rabbit, Mud Pie, Britto, and Mariposa to name just a few. My favorite items included a dog print makeup bag, the elegant serving dishes, adorable salt and pepper shakers, and lovely glass perfume bottles. Next time I need a one of a gift, I will be stopping here. The also offer gift wrapping. One thing to note is that the plaza is cracking down on parking. You must scan the QR code on the signs and register your plate now or risk being towed.

Best place ever to get hostess & thank you presents!!! :)) seriously, Harriet is wonderful.. and,…read morewill definitely point you to the perfect item!! Definitely check this place out when you're in a bind... promise, you will NOT be disappointed...

a great shop for most things to do with jewelry making - their knowledge and friendliness is key…read morebut you can buy beads & findings (all price ranges), take a class (their schedule is jam packed full each month & they don't cancel & you can add what you want to learn), get repairs done, have jewelry customized to what you need/are wearing, find one of a kind things, make friends, ect, ect, ect.