Was in the area and wanted to get a metal tested for its contents and they tried telling me it…read morewould be a 20$ fee just to test it what a joke

I had such a lovely experience working with this jeweler. They helped me recreate a ring and even…read morehelped with some improvements. They finished it before my deadline and even sized it down when I found that the size I asked for was a little large. Definitely a place to check out if you are looking to do a bit of custom work.

As long as I live here I won't go anywhere else. Very nice service and very knowledgeable. Even…read moretook the time to explain things to me I didn't know.

Very friendly, knowledgeable and fair prices. I sold some silver coins at here and had a very good…read moreexperience.

My husband has purchased me several gifts from Lewis Jewelers. Katerina is fantastic and has…read moreprovided phenomenal service and advice. I have also made purchases over the years. We have been loyal customers for many years because of the phenomenal the customer service!

make this your Jewelry store and you won't be disappointed. Quality selection and amazing staff…read more Nicole is who we have used and be sure to ask about getting a wish list started.

I would like to recommend Acori consider some updates in…read moretheir store. Visited during Shop Hop after a few years & was again hit w/the same old moldy smell in their store. It wasn't pleasant & definitely not inviting. Would like to support local businesses but they need to make some changes & update their store atmosphere!

I had two rings resized- a second time for each as my knuckle is getting bigger. Chris showed kind…read moreinterest in getting the new size just right. I use Acori for all my jewelry repairs, like the in-house work and the courteous service.

You'll never find the jeweler to perform the "annual inspection and maintenance." I put a…read morethree-star for the manager and sales guy that sold us the jewelry and they're not there anymore, so... Greeted(?) by the bouncer who didn't know I had an appointment, not really an issue for someone like me but I figured they would know of appointments and if the jeweler was in. Which is what the front desk asked with an inquisitive bad attitude that was clearly pointed towards the bouncer. Anyway, you'll never get the jeweler. My wife has been able to get ahold of the jeweler a total of 3 times in the eight years we've been married. She should have been able to see him at least 8 times including today, right? Believe me, she puts in the effort and I'm done hearing about it. About my wife's wedding ring bumming her out, I'm tired of hearing about it. About an agreement that was contractually made and not being fulfilled, get it? Yall aren't running the store correctly if all you have is one jewelry technician. And it does seem as though they only have one guy there, said he was off attending training... he's off Sundays and Mondays, and don't make a reservation online, it's better to call. I mean, are you running a business or doing what the jewelry tech who's in training (and according to some other reviews he's not that good) says? This location is in the middle of Baybrook Mall area, it's not a cheap area. Having the bouncer at the door and not at a clipboard with additional responsibilities might be a myopic take. Are yall going to be the first store that drags down the value of the area? You gonna tank a jewelry business you've been blessed with and the surrounding area with it? Doesn't sound like people who should be responsible trading diamonds and large quantities of revenue. Sounds like you're not appreciating the blessing you have. Why would I shop there with a bunch of people who can't see the good things they have in their face? How are they going to take care of the things they promise me if they can't handle scheduling? Oh, wait! They didn't take care of my things they said they would! Silly me, this store is already like that! How could I miss that while typing it down! Haha, lol.... It's not great, they're so ready for thieves they forgot they sell services and jewelry.

We bought my wedding set a few years ago. We were treated like royalty when we were buying it--…read morehowever have had nothing but problems since. I have had my bands put together and it was done so badly- not only does it make my ring set look terrible, it's actually broken. We took it in yet again today- we were really hoping to see about getting some type of credit to upgrade my entire set (aka they would've probably made more money off of us) however they refused to do anything except fix it again. This experience has been frustrating, time consuming and down right ridiculous.

Needed help with my daughter's broken necklace. We received efficient, courteous and fast service…read more They fixed my daughters necklace, cleaned the part that we wanted to keep, under an hour on a super busy day.

I used to come here because they are honest, now I also come because they are kind. Above and…read morebeyond service from Brian today. Huge thanks for all your help. If you need jewelry or watch service or sales go here.

Great customer service.I was greeted by staff very friendly.I was serviced very quickly and was…read moreable to leave with no waiting.

This shop is so cute! They have a great selection, and the service was outstanding! We will…read moredefinitely be back!

I saw a previous review on here about someone saying that Amy was not polite, and I wanted to say…read morethat we discovered the absolute opposite. In fact, everybody at the store was incredibly kind, helpful, and I would recommend them 100%. Amy herself was so kind and warm hearted, had a lovely conversation with her while waiting my turn for pick up. I bought my first James Avery bracelet at the Houston airport over a year ago, and this was my first time going to an actual store. I live in Minnesota and stopped here while on vacation. If you are looking for a unique souvenir, I could not recommend their bracelets and charms enough. And this location is A+ for customer service of any retail outlet I have ever been to.

Came in to put on charms , Barbara was so nice and helpful I loved her, first time customer service…read morehere was memorable!