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    Van Cleef & Arpels

    4.7 (18 reviews)
    Ultra High-EndJewelry, Watches
    Open 10:00 am - 6:00 pm

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    Amy J.

    I had the pleasure of working with Osvaldo "Ozzy" Hernandez to pick up my birthday bracelet. I called the store and Ozzy had the bracelet ready for me. He was super helpful and I highly recommend seeing Ozzy if you're looking for a Van Cleef piece!

    Retail therapy!
    Monique B.

    ENDED 2022 with a BANG! My experience was amazing from the time that I entered Van Cleef & Arpels! I can honestly say that this purchase goes down as THE BEST luxury purchase I've EVER made. Very friendly and patient staff with great attitudes - that goes a long way in my book! I was greeted by Jose Estevez, he provided excellent customer service and he was extremely knowledgeable. Prior to my visit, I did a ton of research on their "Vintage Alhambra bracelet, 5 motifs". I was not set on a particular stone just yet, but I knew this was the style of bracelet that I wanted to purchase. Jose was aware that this would be my very first VCA bracelet and he did an amazing job with making this moment special for me. We sat in one of their private rooms and I enjoyed a nice glass of champagne as he gathered multiple different Vintage Alhambra stone colors. We even had a few good laughs, which helped me get my mind off the price I was about to pay LOL!! I finally decided to go with the 18K yellow gold, carnelian. This color gravitated to me the most, and after Jose told me the meaning of that particular stone, it all made since! Now let's get to the OTHER awesome part... After I made my selection, and Jose measured my wrist, I finalized my purchase with an amazing Sales Associate by the name of Patrick, and honey when I tell you he did a great job at putting the "icing on the cake"!! He was so kind. He even sent me a text so that I had his info saved, so that I would know that it was him when my order was ready for pick-up. I am extremely satisfied with my purchase. It is perfect! I love that VCA pieces are beautiful, timeless, classy. All that all of their pieces can be passed down from generation to generation. Keep up the great work VCA... the staff at the Highland Village location is top-tier! HAPPY NEW YEAR!

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    Ask the Community - Van Cleef & Arpels

    Review Highlights - Van Cleef & Arpels

    What really struck me about Jennifer, is how highly she speaks about her clients, her colleagues, VCA the brand and her boutique.

    Mentioned in 10 reviews

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    We had the pleasure of working with Kimberly to design my engagement ring. The pricing, turnaround…read moretime, and flexibility working with Kimberly and the Erica DelGardo beat other jewelers we were working with. I really didn't know what I wanted or what to expect and Kimberly was so patient and kind, even when I changed my mind on the direction I wanted to go. I love my ring so much and she really turned our experience around after dealing with quite a few horrible experiences at other places prior to meeting their team!

    I was looking for a good jeweler to buy a necklace as a birthday gift for my (then) girlfriend, and…read moreI happened to stumble upon Erica's shop. Erica and her staff were able to help me through the process of creating a custom pendant, and they were so personable and accommodating throughout the process. The piece came out beautifully; it was exactly what I wanted, and fit my expected budget. Most importantly, my girlfriend (now fiancè) loves the necklace I was so pleased with the necklace that I went back for an engagement ring, and that turned out perfectly as well! My fiancè was over the moon!! Erica and her staff did such a good job and went above and beyond for me on several occasions (such as being flexible with meeting times to accommodate my crazy schedule). They are honest, do quality work, and genuinely care about their customers. I will absolutely be coming back to them for any future jewelry needs!

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    Tenenbaum Jewelers

    4.1(45 reviews)
    0.2 miHighland Village
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    Sent pictures of the jewelry I wanted to sell. Tenenbaum responded they were interested and made…read morean appointment for me to come. They're 1 hour away from me. Hayden took my jewelry to the back where his equipment was and a coworker who was going to assist him. Took 20 minutes for them to come back and say, "Sorry, but we're not interested." Are you kidding me? I now drove an hour back home. Two hours of my time to bamboozle me. Save yourself the time.

    I received a phone call last week from one of the managers at Tenenbaum who had recently had my…read morereview come across her desk. She said that she was mortified by the way the situation was handled when I brought my ring in and was hoping that she could make things right. At this point it had already been 2 weeks since I had brought the ring in so I had long since taken it to another jeweler to have the ring repaired. She was very apologetic and invited me to come back in the store whenever and to contact her personally. I appreciated that she reached out and acknowledged my experience. It doesn't negate the interaction I had with my sales associate and the jeweler but I do respect that she followed up and while I cannot say that I will be a returning customer at this point, I would take it into consideration. Full honestly, I think I would consider making a purchase there again but would likely not turn to them for any alterations or repairs in the future.

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