Chad Richards is not there for his customers when they truly need him with a claim. I have been a…read morecustomer of Chad Richards for over a decade. When I needed him the most, he was not there for me. November 7, 2024, my husband and I were in a serious auto accident where we were rear-ended by another State Farm customer. While the other driver was immediately found to be at fault, I have been having to fight with State Farm every step of the way. For the first two months, Chad was not able to spare even 5 minutes to speak with me. Then, when he did start talking with me, he gave me wrong information. So, after 3 months of going nowhere with the claim, Chad's office tells me that I should have filed under my own insurance as they would have more insight as to what was going on with claims, could help more, and I could use the "Appraisal" clause. Three MONTHS after telling me not to file under my own insurance. I open a claim under my insurance, and was able to settle on the total loss of my car for more money than was originally offered, but much less than my car was worth at the time of the accident. Once we settled on the total loss of our car, we went out and purchased another car. Upon picking the car up, I called Chad's office to get the new car insured. They took the information and assured me the new car was covered. Two weeks later, I am looking at my account and notice that my old car is still listed and my new one is not listed. I call and speak with Chad's office and they FORGOT to put the insurance through on the new car. I had been driving around with only the "grace period" coverage on my car. We ended up switching to a new state farm agent and went into their office to set up insurance on the new car and was told it was completed. Several weeks later we found out that the same thing happened and the new car was not put on our policy and we were driving uninsured. This has been a full-time job dealing with State Farm and all the hoops they have made and are continuing to make me jump through. If it was not for my persistence and daily calls, I do not think we would have had any settlement on the car. State Farm will do everything they can to not pay a claim and when do offer a settlement, it will be far less than what is fair. We are now going to have to deal with the medical claims and I expect more problems. Getting an attorney and having them take 1/3 of the offer off the top was not a viable option. The only thing State Farm is good at is collecting their money every month, but what good is insurance if they don't pay out on a claim when something happens?

Everyone I have spoken to have been pleasant and enjoyable to handle my concerns or questions. I am…read morebeyond excited to have State Farm as my insurance.

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

I was a client here for years, like the other reviewer said,they don't seem to care to do anything…read morethat requires work...but they will take a payment...and overcharge..but won't correct the error. I would never in life use these people or recommend them to friend or enemy. totally clueless when they tell you your rate doubled because of interest rates...that's soo telling lol. I switched companies and got a lower rate by 20 bucks..not only were they high BUT useless...imagine that...where is Jake from state farm when you need him..what a joke...I'm more than glad I left...

Matt Phillips has covered our properties for over 25 years. Home's cars and rentals. He has also…read morecovered some commercial properties that I manage. He has gone over and above what I would expect any agent to do. I would highly recommend him.

I have used them for over 20 years and they never disappoint. They have always been so helpful and…read moretry to find me the best policies when possible.

When I had lost all hope Brown Phillips saved the day great coverage for a great cost thanks for…read moresaving us!!! They were so kind and affordable!!! Sincerely Mr. And Mrs Sanchez

DO NOT GET INSURANCE FROM THIS AGENCY!!!! I was with this…read moreagency for 3 years and last week when I needed help and called Brian, he was rude, condescending and arrogant. I had 2 other people on my policy that I needed removed. Brian however refused to take them off my policy said they had to be on their parents policies (which wasn't an available option) and offered me no assistance on how to fix my situation. Every hoop he gave me to get them off I jumped through and every time I did he came up with another excuse to not let them off (I'm guessing because it significantly dropped my premium and he didn't want to give up that $$) With that being said I called Progressive myself, the woman on the line there told me every thing he said was a lie and that unless you are under investigation on a claim you can add or remove people at any time. So the woman there took the other 2 people off and switched my agent!!

Thank you so much for your timely and knowledgable assistance during enrollment. I would highly…read morerecommend and will work with Kim in the future! Very satisfied client!

He is a thorough and easy accountant to work with. he is easy to get a hold of and answers all…read moreyour questions right away. Ruth Durham, NC

We normally use one of the online tax filing services for our yearly taxes but I never feel 100%…read morecomfortable I have done everything right when I'm done. This year we installed a grid of Tesla solar panels and PowerWall so we could make use of the clean energy tax allowance. I felt just a little out of my depth and with 'significant' tax liability the last thing we wanted was to mess up our filing so we did not get the full benefit of the credit. I discovered J & S on Yelp and I'm so glad I did. Hugh was so easy to work with, friendly and approachable, and highly capable taking our best interests to heart. I've never seen a more complete and methodically assembled tax filing and he discovered errors in one of our previous year's filings which we will be refiling for since we are still owed a refund. This tax year we are looking at a very sizable refund from our taxes and we are a peace knowing it was all done correctly and nothing we could have benefited from got over-looked. We won't be doing our own taxes from now on but will depend on J & S to take care of our tax filing needs.

I had a good experience with Barone Tax service. I was able to submit all of my paperwork…read moreelectronically through a secure portal. They were helpful in answering any questions that I had.

Paul and Lora are amazing! I have been using them for years and recommend them constantly. Never a…read morecomplaint!