I am extremely disappointed with my experience purchasing from this company. The website did not…read moreclearly disclose that the dresses I purchased were non-returnable/final sale items. Reputable retailers typically make this information highly visible on the product page and during checkout, but that was not my experience here. There was little to no clear distinction between returnable and non-returnable merchandise, and one of the items even appeared to include a return option, which made the policy even more confusing and misleading. When I received the dresses, I was not satisfied with the quality or fit and attempted to initiate a return, only to be told the items were not eligible. I feel the website presentation was unclear and failed to properly inform customers before purchase. Customer service has been unhelpful in resolving the issue, which has only added to my frustration. I have disputed the charges with my credit card company and would strongly encourage other shoppers to carefully review every detail before purchasing from this retailer.

Highly recommend this location, esp the alterations department. Jing is a miracle worker!! She did…read morean incredible job altering my bridesmaids dress. I was so worried that I would have to go back for multiple fittings as she had so much work to do on my dress. She absolutely nailed it on the first try!

Just Horrible Horrible Horrible! God forbid your item does'nt fit and you want a refund, as I…read morefound out via order # 2079. Not only do they not provide a refund (as confirmed 2x with Elizabeth in customer service (not) , over the past 3 weeks) , you also have to pay for return shipping. And you will get a nasty attitude as well from Elizabeth. If you are insistent on doing business with Formalwear Outlet , note their sister store has listings on Ebay for nearly 50% less, and with free returns, and no attitudes. Stay away from this place at all costs, unless you are prepared to be screwed. Scott Silver

We usually rent from MW but last year it cost us around $300 to RENT. Someone in my son's prom…read moreparty said they were going here for a good deal on suits for the guys so we decided to just check it out. We drove over an hour. The parking lot and overflow were full and when we walked in it was very overwhelming with us being used to being helped right away and having an assigned person to help. Laci (I believe ) helped us at the beginning as we looked lost and overwhelmed then Ally took over and we had her full and undivided attention. Thankfully. She was very knowledgeable in fitting my son with his correct size, gave her opinion on best color to match his dates dress etc she answered all the questions we had and we felt at ease being there and having her help us. The suit side was tame compared to the dress side. We ended up buying a whole suit, vest, white shirt, 2 ties (we couldn't decide on the color) and 2 pocket chiefs. All for $275 which is less than what we paid to rent at MW. And my son will have this suit until he outgrows it. Perfect for upcoming clubs and interviews his senior year next year. I highly recommend this place for suits and dresses. I'll update my review with a picture of my son on his prom night next month! Thanks ALLY!!!

My son had pleasant experiences here two years in a row renting a tuxedo for formal affairs. The…read morestaff greet you upon your arrival and are eager to help get you measured and fitted for the tuxedo of your choice. The tuxedo was ready on the date promised and we were pleased with the fit. We will visit again for our tuxedo needs.

Pros: the young guy that was originally helping me and the suit that I purchased…read more Cons: almost too many to name. 1. It seemed like every employee was fighting to get commission. 2. Once I was ready to pay, no one was willing to wait on me. If I'm spending over $500 on a suit, somebody probably needs to check me out. I was about 30 seconds away from dropping my purchase and walking out. In retrospect, I probably should have left. 3. The guy that checked me out seemed like he was in a hurry to get me out of the building. 4. Once I was rung up, and came home, I checked my receipt and was overcharged $30 from the tags on my purchase. 5. When I called the hotline to have that fixed, the girl helping me, Carmen, seemed annoyed at my request. I wasn't asking to save money, just to be charged what the tags said I should've been charged. 6. Rather than refunding the overcharge to my card, Carnen made it seem like I was at fault, and said the only options were to drive an hour+ to the store and get a refund, or get a store credit. 7. When I stated I didn't want a credit or to drive over an hour to the store, I told her I wanted it put on my card and she said we can only send you a check that will take you over a month to receive. Additionally, she said I would be returned the 29.99 that was overcharged to my purchase, and not the additional tax that I was charged. Other than one guy at the store, and a great suit that I purchased, I was overcharged, treated poorly, and was made to feel like I was wrong. I would not recommend the store to anyone. Although I still endorse Men's Wearhouse, I highly recommend everyone to avoid the CARY location. It is an absolute crap fest. Will NEVER shop at this location again. The guy that checked me out even complained about other employees for not putting up signs reflecting a discount on ties. Not at all professional, and after being overcharged for what I purchased and told too go look at the ties, I'm glad I didn't as I likely would have been charged full price as apposed to the sale price he was offering.

I could not be more satisfied with the prompt professional and courteous service i received. I was…read morein town for a wedding, forgot my dress pants to my suit at home in Johnstown PA. within 20 minutes they had me fitted, altered and out the door in a perfectly matching pair of dress pants. Thank you so much from William Deter, Johnstown PA.

Rana was very friendly, professional, and helpful!! Awesome variety of formal wear!! I will…read moredefinitely be returning

I had A-1 service at VIP Formal Wear today . It was a great experience shopping there . I had " Old…read moreFashion" service from Brian the manager . He measured my neck and arm length with precise. We tried a few shirts and found the perfect fit. He even hung in and placed it in a plastic cover bag along with the tie. He was very professional and he knew his business. I will return soon for tuxedo purchase. Thumbs up!

Good choices for rental or purchase, convenient location, excellent service. If you need formal…read moreware, this is the place.

On Saturday, February 28th, 2026, my wife and daughter visited Carley's Formals in hopes to find a…read moreprom dress (we have purchased from here in the past). They were met with very young employees who they described as "very nice". The employee asked my daughter to sign a card consisting of her name, email, and phone number, but never explained as to why she needed to sign the card. During the "fitting" my wife said there was an older short blond female who they later found out was the owner of the establishment named "Denise". Denise was described as being very rude during their visit. At one point a dress was handed to my daughter with the lace corset straps untied by the employee. My daughter tried on the dress (with the help of a friend), but after getting the dress on realized it had a zipper in the back that had not been unzipped. They attempted to unzip the dress to remove it, but the dress would not unzip. They requested the employee help them, however the employee was also not able to unzip the dress. The employee then asked if she could remove the dress without unzipping it? My daughter explained that she was able to put it on without unzipping it, so she could take it off in the same manner. Denise then confronts my (juvenile daughter and her friend) in a very rude manner accusing them of damaging the dress. Then begins to yell inside of the store at my wife. Denise tells my wife that they have a policy that only the person trying on the dress and employee's are allowed in the fitting rooms, that my daughter & her friend damaged the dress and my wife was responsible for the damage. My wife attempts to explain that the zipper was non-functional when it was handed to my daughter and asked if was their policy to not have anyone else in the back, why was it allowed? Denise continued to yell in the store at my wife and her employee's and stated "And that's why we have the policy, because of people like that". During this interaction the entire store stopped shopping and watched Denise belittle my wife in front of her family and other customers. Denise was very rude, unprofessional, and will never have to worry about anyone in my family ever buying a dress from her again. If you're looking for beautiful dresses and great customer service, please go to Bella Esposa at the Carolina Outlet Center in Smithfield! PS for Carley's Formals: Please don't give your standard "copy and paste" response as you normally do, if you want an honest review you got one!

The moment we walked in (WE WERE THE ONLY CUSTOMERS THERE ) we were asked what the occasion was? We…read moresaid for our daughter's senior prom. We were immediately asked by the owner -short blonde hair- do you have an appt? She went to explaining that they could go ahead and see us bc they had availability but if they didn't we would not be able to see the dresses. Considering this was our first stop and first prom we were not aware of needing an appt to prom dress shop. Very awkward feeling. No video, no cameras, no FaceTime allowed! I do have to say the ONLY person that made us feel welcome there is the lady assisting us with the dresses (I don't remember her name but she had curly brown hair) Unfortunately we didn't find anything in the end but honestly the way the vibe / atmosphere in there I don't think I'd give a penny! Before leaving I asked to use the restroom... it seemed to be a BIG issue and I almost said don't worry about it but the two girls decided finally who was going to show me where the restroom was. After being the only customers in there for about an hour I don't understand the big deal of having an appt if you want your business to succeed... making your customers happy should be #1. Don't turn them away if it's "too booked!" People like us drove an hour to your business to feel awkward the entire time! This is a place where you should make your customers feel happy, excited, and beautiful... not feel awkward! 1st tip I would give is making the customer feel special the moment they walked into your facility! If you're looking for a beautiful dress try BELLA ESPOSA in Smithfield. They are helpful, NICE, laid back, and the prices are affordable! The girl that helped us deserves a 5 star however the others would get a zero star if able.

I had such incredible service at Songbirds! I found my dress in literally 15 minutes, they helped…read moreme try everything on, were SUPER encouraging and engaged during the entire process. They gave me several numbers for alterations, made sure to help me get pictures with my mom and mother in law. I wish I could give them 10 stars! I am so shy and hate trying stuff on but they made me feel SO comfortable and cared for. & It only cost me $600 for my DREAM DRESS AND VIEL AND BELT! Incredible value.

It was very easy to schedule an appointment to try on wedding dresses and when I arrived with my…read moregroup, they had an area waiting for us. They showed us around the store and informed us of the size range of dress I would fit into. I was pleasantly surprised by the number of dresses available in my size. Then I got to look through the selection myself, and anything I pulled, they had waiting for me in my dressing room. They helped me try on a handful of dresses and modified the fit when needed to give me a better idea of the alterations that could be made. The pricing was the best I could find anywhere around Greensboro and the staff were very friendly!They also had many other dresses for mother of the bride/groom, which I'm sure were also reasonably priced.

This was the 9th shop that my daughter and I went to in search of a dress for her senior prom and…read moreit was the FIRST time that anyone offered any assistance with the dresses. Caroline was absolutely amazing! She was so helpful and jumped right in, helping my daughter try on dresses, helping to hold it in the right places to see the proper fit (alterations will be needed to bring it in a little). She even found matching earrings and gave advice on what other jewelry she thought would look best. She was not pushy at all. She was so very patient as my daughter tried on about 8 different dresses. My daughter felt like a princess standing up on the pedestal surrounded by lights and mirrors. We ended up purchasing the most beautiful ball gown! We had not picked it up for her to try on, but Caroline selected it and offered it as an option and it turned out to be the absolute perfect dress! We both fell in love as soon as she put it on. I highly recommend Jewel's Formals to anyone in search of a formal gown.

My daughter and I went with no appointment, so we weren't sure if she'd be able to try on dresses…read moreor just browse. As soon as we walked in, we were greeted and given an information paper explaining their store and procedures. We were assigned a dressing room and sales associate to help her pick out and try on dresses. Reagan was awesome! She took time to find out what my daughter was looking for and what she looked good in. We even ended up choosing a dress that she picked out for my daughter. We had a great experience, and they have a great selection of dresses! Prices are comparable to other formal dress shops. Definitely recommend shopping here!