Once again, kudos to Ryan for unexpected excellent customer service. I called on Friday afternoon…read moreexpecting to leave a message on voice mail. Ryan picked up the call immediately. Although I was just looking for direction on how to search for a deceased relative's policy, Ryan promised to research and call back with the best resource. I didn't expect a return call until th e following week but Ryan called back quite promptly with a contact at their corporate office (who was also very helpful!). Thank you Ryan for such great service, every time!!

Brian gave a quote over the phone, assured me he could get me a policy that would be affordable and…read moremeet my mortgage company's requirements. I just had to work on a few condition issues and call him back. Called back and his receptionist was unfriendly and said he was in a meeting and would call me back. After a few hours I called back and was told by a different receptionist that she would send him an email to contact me. He never did. After a ton of effort and money on my part, he wouldn't carry through. Not trustworthy.

I'm leaving this review about Progressive regarding a rear-end accident that happened in December…read more2025. My claim is still unresolved. Despite submitting all required documents, including the police report, the process keeps getting delayed with repeated requests for information that has already been provided. At this point, the claim feels unnecessarily stalled with no clear resolution in sight. Based on my experience, I would not recommend this insurance or working with them.

I was rear-ended by a Progressive policy holder in Centralia. Progressive refused to pay for my car…read moredamage, my medical bills or reimburse me for pain and suffering. They said I filed a fraudulent claim. Progressive is not an honest company possibly part of a criminal element

Help me very fast with a new account. Very friendly and professional. 85 characters is far too long…read morefor a quick review of a 10 minute phone call.

Lisa was very helpful on getting my renters insurance up and going again. Would highly recommend…read more Super nice and understanding and very helpful.

Came in to get my international driver's license for my upcoming trip to Japan to drive the go…read morecarts. Theresa helped us with the process which was super easy. You fill out a form, they snap a photo($15), you pay $20 for the license and we were out of there in 20 mins. The store is so spacious, clean, and welcoming. They have a lot of travel books, travel essentials, suitcases and travel agents (you have to make a reservation in advance) to help. Overall, it was a friendly and welcoming experience if you're planning your vacation.

Stopped by today 12/6/22 Tuesday and met Dana Hays, now my agent. Since my relocation from Cali. I…read morehad not made to the time transfer our insurance to Washington. Dana advised and explained that there is no Triple A insurance per say, however, that they are an insurance agent that offers various auto and home insurance. She ran a few quotes and was able to provide me with better full coverage (100k Bodily Injury/100k Property Damage/Uninsured 100k & Underinsured Motorist 100k, Personal Injury 10k, Car Rental $60/day, Comp deductible 100 and Collision deductible 500. Overall, this was less premium then my Cali coverage. I was truly happy. She did not rush me or pressure me. Stated that we can run the insurance again at 6 months upon renewal to see if there are other better offers. I highly recommended seeking Dana for all your auto and home and travel needs!!

Great service and they work with several companies. Karina is so helpful, make sure to ask for her.read more

went for a quote on homeowners and car.parking lot full.parked in back and asked…read morethem to open back door to get in.seemed mad i parked in the rear open lot.then the clerk barely spoke english and said they don't do homeowners policies and tried to tell me to drive to tacoma...huh? what? seemed like the clerk who seemed like she was russian was on drugs or something.poor service. i left

I was having a problem with my Credit Union regarding insurance for my travel trailer. They were…read morecharging me $80 a month for insurance even though they had been contacted regarding my coverage through State Farm. Diane got involved and took care of the problem quickly. She is friendly, knowledgeable, and very timely in her response to customer needs.

They have great customer service. Very eager to help and…read moreassist. They are always ready to compromise and make sure you're getting the best deal. Recommend them -- David (Hinshaws Acura)

I had the opportunity to work with Garrett at Alpine Ridge Insurance to switch my home and auto…read morefrom another agency. Garrett was a pleasure to work with. He knows the insurance industry very well and was great at coaching me and my wife through making educated and wise decisions on our new policies. He was very careful to make sure during the quoting process that he was quoting Apples to Apples from our previous policy, rather than quoting something less to make the numbers look better. He was very honest and careful to make sure we got what we needed. I'd highly recommend Garrett and the rest of the Alpine Ridge Insurance team for your insurance needs.

I highly recommend this insurance company, they are wonderful people to work with.read more

Reachable at any time and very kind and helpful staff with the best prices for my carsread more

Hello, I wanted to leave a personal review here and let everyone know that this is the best firm I…read moreworked with! Their customer service was amazing and they were able to find me the best quote that no other insurance companies found. I look forward working with you guys!

Bill Love is not only super friendly but very knowledgeable. I decided to switch over my insurance…read morea year ago and am beyond thrilled that I made the change.

Been a customer with Bill and Allstate since 2014. Have never had any problems and when I have had…read moreto file a claim, it was handled quickly and professionally. Bill and his team are always friendly and helpful. They really care about their customers. I highly recommend this agency!

Insurance plays an important part of people's lives. Nobody ever thinks about it but you come to…read morerealize how important it is once you actually need it. But it also sucks to make time in your work schedule to sit down and talk about it. I've been with a few different insurance companies and there are things I like about each ones and there are things I don't like. What the most common thing that will rub me the wrong way about a company is the agent I have to deal with. They are the face of the company. I don't like to be "upsold" I don't like to be treated like a number. I just like straight forward answers and I don't need a sugar coating or 100 examples. That all being said, Susan Vo is an awesome agent. I've been with AmFam for 2 or 3 years now and she's the third agent I've dealt with... 3rd time must be the charm because in my last visit, she was everything I wanted in an agent. Direct. Quick. and personable. She had me in and out within 30 minutes. She answered all my questions and even provided me with helpful knowledge. She also saved me money on my current policy as well and even let me know that when I come back for my annual review - I'll most likely save even more money. Winning. I definitely recommend her!

From the owner: At the Susan Vo Agency we proudly represent American Family Insurance and its products. We offer…read moredependable auto, home, business, and life insurance, as well as other insurance products. Our team focuses on trust, integrity and bringing value to our customers while providing world class service. We achieve this by being passionate about what we do, the products we offer and the company we represent.