This is where ur dreams will go to die.... I spent 1,450 on a two bedroom apt occupied by and…read moreinfestation of german roaches and beatles. Current resident here! Have sent multiple messages about spraying the apt for insects and have yet to see the fruits of that labor. I now wake up at night with them crawling on my face. I've been in residence here for two years and these are the things I can about it. Dildos on trash can, drunk and disorderly neighbor. Cops are here every weekend. When not smoking marijuana in the breezeway the local teenagers like to take part in theft of vehicle's and enjoy a nice dip in the pool before taking a long shit inside of the blue waters. Ppl walk there dogs without leash leaving them free to attack other dogs and people. Not to mention the dog park and surrounding areas covered in rotten dog poop. Don't let the clown like exterior fool you the place is a dump and not a safe environment for children. Drive by shootings are a normal way of life. Do yourself a favor and don't live here. Management doesn't stay long enough to care and who can blame them? I will not be renewing my lease and will NEVER rent again. I wish I could give them zero stars

When I first contacted West Pointe, Jasmine was a huge help. Due to my work schedule, it was hard…read moreto schedule a tour during regular business hours. Jasmine worked with me and was very accommodating. When it came time to move in she was very organized and had everything ready to go even though she was on vacation. Nicole made the moving day very easy and explain everything well. In addition, when I did my pre-move-in walk-through, the whole office was understanding and willing to fix any concerns and issues I had. The maintenance supervisor urgently worked on my issues in a timely manner. So far so good with this community. I love the location, the environment, the neighbors, the staff, and my new home.

Horrible complex to live at . Multiple maintenance issues since the beginning of my lease . The…read moremaintenance team has no clue on what they are doing , mark the maintenance lead will say on the portal that the issues were "complete " but in reality he doesn't come or just doesn't have the knowledge to fix the issues . Rest of the staff from the leasing office (Sandra Boykin and Jamilha ) will sweet talk you on becoming a resident but after being a resident they are not helpful , any issues you bring up to them they make you feel like you are bothering them and will get an attitude instead of being cordial and adddresing any issues during your lease . The complex is a very dirty , roaches e everywhere including in side the unit ( hallways , parking deck,, main entrance to the building , ) the events they have monthly are horrible, nothing but cheap stuff from the store and don't have enough for residents . Overall a horrible experience for the amount of money they charge each resident . If I could give this place a negative review below zero I would . I have had to stay proactive about my unit issues and waste my money and time fixing most of the issues . They have a lot of building code violations and health violations aswell . Be ware of this place and stay far away from it .

If your goal is to get a place for enough sleep, do not choose chapel hill north…read more I have been living here for years, and I'm happy that I will finally move next month. I have been troubled with noise issues during these years. 1) I first lived on the second floor. The window and the ceiling always produce noises of cracking. Despite that I have complained several times, no one treated me seriously until I left a one-star comment on Google Map. 2) I moved to the top floor later. Recently, they are replacing the roof. Every morning, I am woken up by the noise of someone walking on the cracking roof BEFORE 8 AM! I email the leasing office several times. They replied my first email and claimed that they would communicate with the vendor, but the noise did not stop. The other emails following up on this issue from me have been ignored. In addition to the two experiences I mentioned above, 3) The building if of poor quality. The ceiling leaks. There were several very noisy fans put in the corridor to dry the wall after it snowed this winter. 4) The do have roaches! 5) The gym is not maintained in time. It takes centuries for them to replace or repair equipments that do not work properly. 6) The apartment was not cleaned before I moved in! I found dead roaches in the room!! There are good things though. The maintenance team fixes things in the apartment quickly, and they always try to keep your place clean while doing their job. I also appreciate one of the ladies in the leasing office for signing my package when I was not able to come back home. However, overall, as a place where I pay to get enough sleep, chapel hill north is a poor choice.

My boyfriend (Brian) and I came to Palladian Place front office on a weekend and were immediately…read moregreeted by Mar'Shay Moore at the front office. She was friendly, knowledgable, and professional. We discussed in length what my Brian and I were in visioning for the perfect apartment. She easily meet our requests for the perfect apartment for things such as tall ceilings, two bedrooms, large closet space, and a scenic view. Mar'Shay went above and beyond researching a great fit for Brian and I. She showed us a few apartments fitting the description we described on our want list. Brian and I are thrilled to have worked with Mar'Shay to find an apartment that fits our lifestyle and needs. Mar'Shay asked specific questions to ensure that each apartment shown to us fit within our budget, move in time frame, lightening preferences, and proximity to our workplace. She made the experience for touring and moving in effortless and stress free as possible. I would highly recommend if you are looking for a new apartment in the Triangle area to stop by the front office of Palladian Place and ask for Mar'Shay.

Update #1: There…read morewas a huge ant hill on the base of a tree that my dog walked into the other day. Thankfully it was close to the communal car wash, so I was able to run him over there and get the ants off him quickly. He hated every second of this, and the ants somehow ended up biting me to shreds, but I got them off him. After that, I took him back to my apartment and then walked back down to the office to share this with the staff, thinking they would share with the exterminators to avoid other issues. But, everyone looked at me like I was crazy when I said I wanted to share the location of this ant hill and why. One of their newest staff members followed me outside (J thank you for coming with me and I'm sorry you got elected for this by default, but I very seriously appreciate you) and made note of the issue. Update #2: Someone mentioned the bad landscaping in another review and prior to moving in I kind of rolled my eyes about it... right? Bc with no context it's an odd thing to be upset about. But here is the thing.... It's a very dog friendly complex... SO.... Dead grass and random sticking up metal parts and holes in the ground = not the best place to walk your dog. Add a bunch of dogs, aerated turf, lots of rain, Straight up dirt with the metal bits and mess. I don't like it. At all. Update #3: Someone before me posted about the fire alarm and said it was painful to hear. I've now experienced it and can agree. This fire alarm is so loud that I couldn't get my cats out of my bedroom, my dog cried the entire walk downstairs and my ears still hurt badly from being either in my apartment, on my balcony or being outside. The video I posted is only of outside. But hopefully you get the gist. Thank God there was no actual fire today Bc I would not have been able to save all my animals. Update #4: the stomping above me never ends. It wakes us up at night almost daily and I miss sleep. I captured a video of it one afternoon for reference. 100% can't wait to move out.

We moved out of Crosstown at Chapel Hill in July 2025 and, over six months later, we still have not…read morereceived our security deposit. This is completely unacceptable and reflects gross mismanagement. We were initially misled and told the delay was due to mail delivery and that it could take months to arrive. Only later did management admit the check had been sent to the wrong address. We were then told a replacement check was cut in early November and would take 30-45 days to receive. That timeframe has long passed, and we still have nothing. Communication has been abysmal. Multiple voicemails and messages have gone unanswered, and there has been zero accountability or follow-through from management. At this point, the lack of response feels intentional. Holding a former tenant's money for half a year with shifting explanations and no communication is not just unprofessional, it is outrageous. This is not how a legitimate property management company operates. Prospective tenants should think very carefully before trusting Crosstown at Chapel Hill with their money. I could also go on to speak about how our apartment wasn't turned over before we moved in (found a razor blade embedded in the carpet!!) which we were told we would receive discounted first month rent for (never happened), the ongoing bug problems, the pools being closed majority of the summers, the lack of response to maintenance requests, the dangerous rotting wood on the balcony, the disgusting and constant overflowing trash at the dumpsters, etc. Follow up in April on 2025: we have STILL not received our security deposit and we moved our EIGHT months ago

Has hidden fees does not fix anything in a timely manner. Beware rent is different every month.read more

If you're moving here, by God you better remember to give them a 60 day notice when you move out…read morebecause they absolutely will fuck you in the ass with the extra charges. My lease ended on 8/05 and I gave them notice on 6/24. So they extended my lease to 8/24 (2 extra weeks that I didn't ask for) and charged me the month-to-month rent price of $2000+ for the 19 additional days (mind you, I was already moved out before the 19 additional days even started) which costed me $1873 and they charged me an additional $360 for leaving a few drill holes in the walls. Assistant Manager Deborah Kelly is a narcissist and will play in your face. Had the nerve to laugh at me while I was explaining to her how this isn't right. Also don't expect the maintenance staff to handle your requests in a timely manner. Save your response, I don't care to hear your bs excuses. Do better by the residents that shovel money into your pockets.

The process of moving is always a hassle and the fees easily start to add up. From application fees…read moreat the beginning to moving day with moving fees, you see the money deducted from your account and it gets frustrating. Someone can easily get discouraged and say forget it. This is where the staff at Artisan at Brightleaf made our process less frustrating and the transition has been a comfortable one. Michelle, Colton, and Lauren have been so welcoming during ordeal. Michelle has made me forget I was spending money for different things and has me excited about the move. The smiles I get each time I walk in the door to the "No Erica, you aren't calling me too much" after the 10th time I've called for the day with a different question or concern. Michelle is always ready and willing to answer my questions and assist me with my concerns. Colten sold us on the tour before we even walked out of the leasing office. He showed us all the beautiful amenities and I think we were ready to sign before even seeing the apartments. Lauren is always so welcoming and warm. It makes someone feel as though they will be the only person living on site. When someone knows your name for all the right reasons is a plus. I know we've made the right decision by moving to Artisan at Brightleaf. I'm looking forward to a long livable positive relationship with this complex.