I don't write reviews often, but this experience absolutely deserves one. From the moment I walked in, the customer service was exceptional--kind, professional, and genuinely respectful. I never once felt talked down to or rushed, which can honestly be rare in automotive situations. What impressed me most was how clearly they explained everything. They took the time to walk me through what was going on, what my options were, and what actually needed to be done (without trying to upsell anything unnecessary). That level of transparency builds immediate trust. They got me in and out exactly when they said they would, and the pricing was more than fair for the quality of service. If you're someone who wants to feel confident you're being treated honestly and respectfully--this is the place. I'll absolutely be coming back and recommending them to others. read more

Wow, an honest and fair vehicle mechanic, such a rare thing these days. Try them out. Highly recommended.

My 1999 5.4L Expedition would not idle at startup. I Googled the top 10 auto mechanic shops in my area and picked Alexander Automotive based on the the reviews and their reputation as an honest and affordable shop. I took my Expedition to their shop, and thankful I did. They diagnosed the problem quickly and gave me a quote that was reasonable. I asked Al at the front desk if they could check a few things for me that one of the items would be little labor intensive. They did, fixed the problem at no charge. I definitely recommend them and they now have a new customer for any repairs or services that I need. Thank you Alexander Automotive my truck runs like new. read more

I went in for an oil change. Ryan was awesome. I was given quotes which are very reasonable. Everyone was friendly and personable.

I had a trouble light come on the dash of my car, so I took it back to the dealer where I bought it. The dealer diagnosed the problem and said a major part needed to be replaced at $4900. Extended warranty said not covered. I went to Alexander's for a second opinion. Al diagnosed the problem as a bad sensor and did testing to prove it wasn't the major part. Got the warranty to cover most of the actual much lower cost. Bottom line my car is fixed for my cost of $242. Guess who I'll take my next car problem too! P.S. Kinda hard to find. As your coming up So. Lincoln on the right. You see first a Jackson's Auto sign. That's it. read more

Had issues after a Costco tire job and these guys fixed the damaged stud and also went above and beyond to diagnose pulling after an alignment that they found was another Costco tire issue. They spent a lot of time trying to figure this out and fixed it and didn't even charge me. They have done other work for us and they always do a great job. They're always friendly and willing to help. I highly recommend them. read more

I recently brought my 2015 dodge ram in for transmission filters and fluid change and a check engine light. When I picked up my truck the bill was $1293.13 I drove out and not more then 100 yards down the road my check engine light came back on. I will not go back. I cannot afford anymore of Alexanders expensive and bad work. I think autozone would be a cheaper way to diagnose a purge solenoid. read more

These folks are consummate professionals all around. As I waited for my truck to be inspected for a second opinion for pulling to the right, I overheard one employee dealing with a rude, falsely accusing customer over the phone. He expertly maintained a calm and respectful manner, despite the false accusations being thrown at him from the customer on the phone. They also kept everyone in the waiting area apprised of their respective vehicle's status. The first appraisal I received from another auto shop was based on the technicians going overboard on the necessity of changing out an expensive part but the technician at Alexander's Automotive showed me the situation was not nearly as serious as it was initially described to me at a previous auto shop. They realigned my steering and inflated a slightly flat tire in record time, getting me back on the road with a much cheaper bill than I had originally been quoted elsewhere. Much appreciation to the stellar workmanship and outstanding customer service! I will definately be a repeat customer. read more

If I could leave more than 5 stars I would. I have never had a better experience with a shop. The new owner, Jarrod, took such great care of everything, and he did it so fast! I am active duty and was in the middle of a move from the east coast to the west coast, with car problems from Kentucky. Four shops couldn't figure out what was wrong. Jarrod had it diagnosed and repaired within an hour. Not only that, he came to me when my car hit CO and I couldn't make it any farther. He talked me through everything, told me what was needed, and then told me what I should consider for the future. I have never felt so taken care of. Thank you so much for everything. Now can you please open a shop on the west coast?? read more

We are from out of town, visiting, and we noticed we were having troubles with our car, and we heard good things about Alexander's Automotive. Took in our vehicle, found out we needed new fuel pump and there was a leak in our gas tank. The customer service was refreshing, like something you used to get versus what you get these days. They were helpful, kind, courteous. The mechanic was very knowledgeable, fair and honest for the work we needed done and what we could wait on. This shop reminded me of the shop I grew up going to with my parents. All he needed was a freezer full of ice cream, and it would have felt like the same shop I would have gone to as a kid. I feel like we got a more than fair price for the work. Many weeks have passed and our vehicle still purrs like a kitten. read more

Go in for a 129.000 alinement and out the door $1000. Starter worked perfect until they got it and said it went up in smoke Could not get it out of there until a 249.99 start install at a insane 155.00 a hour charger went on e bay the same starter was $49.00 with free shipping GOOD LUCK read more

Very satisfied with alignment on my 1969 VW Bug. Completed ahead of scheduled time with no surprises. Very courteous staff.

I needed my sierra's front suspension and steering gone over for needed parts. I was told some of the ball joints needed to be replaced but that was it. Very happy with their honesty. read more

I was impressed when I went to Jackson automotive on 9/30/22. I was quoted $108 to tighten up my parking brake. Jackson automotive informed me that the parking brake was still OK and functional, and I didn't have to have it tightened, but he could improve it some if I still wanted it done. I went ahead and had him do it, and the parking brake is working so much better now, plus he only charged me $66 to have it done. He did not overbook himself, and was able to complete the job in an hour or less. He gave me individual attention and educated me on the parking brake as well. For car maintenance and repair in the future, I will definitely go to Jackson's Automotive, and recommend them to my friends. I am grateful I found an honest automotive shop which charges a fair price for their competent work. read more

My lift gate on my Ford Edge would not open so I scheduled an appointment with Ford but they were unable to get it in to the shop for around 2 months so I took it to Jackson's the same day as I called. He was able to get the parts the same day and I picked my car up that afternoon. Great service and fair pricing. I'm sure I would have paid more at the dealership. Highly recommend!!! read more

Giving 5 because I can't give 6. Friendly and very patient staff helped me understand in plain terms what was going on. Turning a painful situation into a painless one. Extremely fast with fair pricing considering the type of work that my car needed. I wish this was my hometown so I could only have these guys to work on my car. read more

Jackson's Automotive is the best. I wouldn't go anywhere else in Northern Colorado after my experiences here. Amazing customer service and honest! They do an incredible job and stand behind their work. No high pressure sales to fix things you don't need, just honest mechanics who take great care of their customers. read more

When I call Jackson's I am always greeted with a friendly and knowledgeable person who many times can diagnose the problem and save me a trip, or have me bring the vehicle in for diagnosis and/or repair. I am always confident repairs will be done properly and cost effectively. I highly recommend the family friendly Jackson's Automotive. read more

Jackson's entire staff goes above and beyond with their work and work ethic. Fair pricing--always, and they stand behind their work.

We have used Jackson's Automotive as our only car & truck repair for at least 16 years. They have always been reliable, honest and reasonably priced. Recently we had a truck repair situation that reaffirmed my confidence in their integrity. Dan and Al stand by their quality work and really give excellent customer service. I have no hesitation in recommending them. read more

I recommend Jackson's Auto. Seemed like ole fashion service that auto shops use to give. My car stalled on me and I had it towed into them. They were able to look at it that day and give a diagnosis. They had it repaired the next day and it did not cost me an arm and a leg like most repairs are any more. They were honest, quick and did not try to sell me up on unneeded repairs. Refreshing to found a shop that is like this! read more

My husband just got out the marine corps, and we were traveling home to Utah from North Carolina when our car broke down at three in the morning. We were able to make it to Loveland and pull into the auto shop. Knowing we were traveling and stranded the shop took care of us right away. They recommended a local cafe and kept us updated throughout the process. When they found out our car had a caliber bolt fall out they quickly fixed it and let us know. When we asked how much were looking to spend for the repair Al told us "we'll talk about it when you get back here," this made us nervous. But when we got there he asked my husband "were you in the marine Corp?" My husband said "yes" and Al thanked him for his service and told us the repair was free! He wished us a safe journey home and sent us on our way. I have nothing but wonderful things to say about this place! Fast, honest and wonderful service! read more