Brandon and his team were absolutely excellent. Great group of guys with good energy and a fun…read moreplace. Great at explaining and recommendations. They were happy to show you the issue and give you ways to create a result. Truck a.k.a. Rex is feeling fantastic 5/5

I brought my car to BG Auto / Loveland and feel that I was scammed. My dealer had mentioned that I…read moreneeded to replace the rear brakes, so I called BG Auto to ask for another estimate. They told me I needed to bring the car in for an inspection, which I did. They said they perform a full inspection, and after a few hours, they gave me a report stating that, in addition to the rear brakes, it was "urgently needed" with a red exclamation icon to replace the water pump/alternator belts. The person at the front desk, XXXX was very impatient to have me decide whether I would ask them a service or not at the spot. They attached a photo and claimed the belts had cracks and damage, but the photo was unclear. Since I don't know much about cars, I agreed to the replacement. After the service was completed and I paid, I noticed the receipt said "serpentine belts replaced," which alarmed me because I had replaced the serpentine belt just the previous month. I didn't realize that the water pump belt is referred to as the serpentine belt. I went back to question them, and XXXX at the shop showed me the old belts. Of course they looked almost new (one completely IS new) and had no visible cracks or damage. I told him, "You replaced the belt that I had just replaced last month." XXXX responded by just saying, "Sorry, it looked damaged," but did not provide a satisfactory explanation. After this experience, I had my battery--which they had diagnosed as "weak"--checked at another shop. The technician there told me the battery was fine and did not need to be replaced. This experience felt like a complete rip-off. I will not return to this shop. If you are not knowledgeable about cars, be very very cautious, and always ask for another opinion at another shop(s). Based on my experience, they may recommend unnecessary repairs.

My transmission was failing in my RAM truck that we use to haul our travel trailer. Going up the…read moreContinental Divide, and considering the stress on the truck we took Brian's advice on rebuilding the tranny, using a shift kit and external transmission cooler. One week after getting the truck back we went up the divide again and the truck ran like a dream. It is nice to have someone like Brian to go to. He is competent and professional. Highly recommended.

I took my van to these guys because it was having trouble starting. They then had the vehicle for…read moreone month. During that time they claimed to have started it numerous times and it never failed to start. So I went to pick up the vehicle. They charged me over $300 in diagnostic fees. Which was fine as long as the vehicle is running I was OK with it. After I paid Brian went around back to get the van as he is doing that. I hear him attempt to start the van three times unsuccessfully. The fourth time it starts successfully he brings it around front, and gives it to me without saying anything. I didn't say anything about it because I just wanted to get the van away from the guy. Within two days of having the vehicle in my possession, it breaks down is smoking and won't run anymore. With that said I would not take a vehicle to this man I would rather walk.

Mike Engle and his team have handled my truck repair at the highest level. I had many questions and…read moreconcerns and Mike and his staff took the time to walk me through every step, address my concerns and eliminate any issue I thought I was having. They even took ownership of a miscommunication and went above and beyond to make it right. On top of the customer service aspect, all work was done with the utmost expertise. If you need any diesel service or repair, this is the best place in Northern Colorado.

This is the best mechanic shop in Loveland. Therefore, it is not the cheapest shop in Loveland…read more This is simple math, you get what you pay for. These guys and gals follow logic and are an honest bunch. Thanks Engle, for keeping my 1998 pickup running smooth! Thanks for being honest with me every time. Bently ​

Sorry but to be fair I can't give a great review…read more Guys in the front are very good at giving good customer care (friendly, explain issues and cooperative with schedules). But ... - after diagnostics I needed a Catalytic converter. Replacement for a 2015 GM subcompact cost $2,000 - Cost aside, I had to bring the vehicle back 3 times in the following 20 days because emission related errors kept popping up - most frustration was that one error was related to a new beak/gap in my exhaust piping (not there or seen during repair) I don't know how good they are with other repairs but I would look elsewhere for emission related issue.

Per my Warranty for the AC Compressor CBA installed in 6/6/24, I was having problems with a high…read morepitched noise and the AC was not properly cooling for sometime. So, due to having the 3yr or 36,000mile warranty I took my Truck in to be checked for these issues as I thought it was the AC Compressor being faulty. After setting an appointment with Chris @ this Location today they were specifically told by me Verbally to NOT due any other work on the AC if the Compressor is found not to be the issue under warranty only, they choose to NOT listen to me as the Customer and they performed additional work on my AC unit with the prior Authorization from my person ahead of time. The unexpected cost ended up costing $159.12 which I was not expecting to pay. The tech said that there was Debris in my AC Motor and took off the Panel accesses my AC unit and cleaned the Motor of said debris. This shop has done this to others of my family I my before and this was the last time I am going to their shop for anything regarding my Vehicles going forward. What a Shame of unprofessionalism and what I call a catch 22!

If I could choose zero stars, I would. Shawn is a hot-headed, arrogant, dishonest business man who…read morefeels it is okay to charge people thousands without any proof of workmanship, no notes, just a simple verbal agreement over the phone while he empties your bank account. If you inquire about the charges, he comes unglued. His wife is angry, rude, dismissive on the phone. They were meant for each other!

I believe Shawn, the owner of Proformance, is honest and knows what he's doing. Those are probably…read morethe two most important things when it comes to picking a mechanic. But: One time I needed an engine installed, so I got an estimate from Shawn and had him do the job. The final bill was exactly double the estimate! More recently, I needed a VIN verification on a trailer. The office manager took one look at the data plate and refused to verify the VIN (which also had supporting paperwork), insisting that "it's not a VIN" and that I needed to have the highway patrol issue a VIN. This was said with some hostility, as if I was trying to get away with something or make her an accomplice to a crime. So I went across town to Air Care Colorado, which cost me extra time and money, and there they didn't even blink, they just did the verification, and I now have the title to the trailer with the totally-legitimate 6-digit VIN. I should also mention that Proformance giving discounts for 5-star reviews is a violation of Yelp's review policy; it's considered "Compensated Activity".

I called this shop and they got me in super quick and was able resolve all the issues on my truck…read morewithin a couple of days. Very professional!

OUTSTANDING AND PHENOMENAL CUSTOMER SERVICE! F350 diesel wouldn't start after the anti-theft was…read moretriggered. Turns out, it was the starter. Justin was able to diagnose and repair the same day! Amazing!

First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

Not sure how others rated this place low. Julius took very good care of me. I brought it in for a…read moretransmission leak and an engine leak. They took care of both issues and preformed the service requested. I thought that this could be very expensive, but for what they had to do, the price was very reasonable. Julius was very amazing and I would bring my vehicle back if I needed anything else done.

Efficient mechanics and reasonable pricing. Definitely recommend speaking with Julius at the front…read moredesk, he's the best!!