This is the best Hyundai location to get your car serviced! I just happened to have car trouble and my car was towed here. Even before my car got there, they checked in with me, assured me they'd take good care of my car, and they'd call to let me know what needed to be fixed. They called me a couple hours later just to give an update that they were booked but would get to my car as soon as possible. They were completely honest from the beginning that it might be a couple of days. The very next day they called to tell me they'd figured out what was wrong, let me know it was covered, and they offered me a loaner since they'd need to order a part and it would be a few days before my car was fixed. Getting the loaner was a very easy process too. Just a couple of days later they called to give another update- it wasn't fixed but they just wanted to check in. They didn't need to do that but they did and I thought it was extremely thoughtful. I actually added my regular service since they had my car and they were very upfront about what was included and how much it would cost. When my car was ready, they called again, explained everything they did, and let me know when to pick it up. When I went to pick it up and drop off the loaner it took just a matter of minutes. Everything was the price they promised and my car was ready to go. I found it nice that they even washed it very well and cleaned it. I think the car was even more clean than when they got it! I had a very bad experience at another Hyundai service location so I really wasn't sure what to expect at this location. I was pleasantly surprised from start to finish and now I won't go anywhere else! read more

I'm hoping they do the right thing. My issue is not fixed $800 later. Tried calling over 10x today no one answers. Their service was less than stellar while they kept my car for 3 days with no updates unless I initiated it. Now the work they provided is under warranty that I can't get anyone to discuss with me. I could have been a total b**ch throughout but I stayed respectful and patient. Their repair lasted exactly 7 days. Pretty damn frustrated at this point. read more

This service department is completely unacceptable. This is not a one-off mistake--this is a pattern of incompetence, poor communication, and lack of accountability. My most recent experience was the breaking point. I brought my 2020 Palisade in for a scheduled recall and clearly requested two additional items: oil consumption monitoring and a rattling noise inspection. Mid-week, my service advisor, Yesenia, told me the car was ready. I had to remind her that the oil consumption check hadn't been done. She assured me it would be handled and ready for Saturday. I showed up Saturday--and my car was not even there. It had been sent off-site for additional repairs related to an oil pan leak without a single call, text, or authorization. No communication whatsoever. I was left without a vehicle and no explanation. That is beyond unacceptable--it's negligent. This is not an isolated incident. We have had repeated issues with this service department, including: * Vehicles returned damaged * My car coming back smelling like smoke * Constant lack of communication and follow-through * Disorganized and careless handling of service requests Yesenia, specifically, has repeatedly failed at basic responsibilities--documenting requests, communicating updates, and managing the service process. This latest situation, where my vehicle was moved off-site without my knowledge, is inexcusable. At this point, I have zero trust in this dealership's service department. They do not respect your time, your property, or even basic customer communication standards. If you value your vehicle or your time, do not bring your car here. read more

Updated: Four weeks after I brought in my Ioniq5 for warranty repair of the A/C, my car was returned to me. The reply to my earlier review suggested I email Sam the service manager, which I did. To his credit, he called me, and I believe the repair may have been sped up a day by his intervention. Until then, communication from the Service Dept was sparse and unsatisfying. I did get a loaner, the checkout was quick and courteous, and I'm just glad to have my car back. read more

I went to Alexandria Hyundai on a whim as I was in Old Town spending the afternoon. I've been looking for a Genesis GV 70 or GV 80 and I came upon the dealership. I happily walked into the showroom and that is when I was confronted with very rude and unwelcoming behavior by two sales people that were standing talking without a client in site!!! As I entered on Friday, January 23 at about 4pm, both young men (tallish, slim, with dark) turned to look at me icily and did not say ONE WORD as I walked up to them with a smile, as I was excited about learning more about the Genesis. When I ask them if they worked there because they looked so detached from their jobs, one of them stood mute, staring at me with subtle distain, while the other young man said, "how can I help you?" without any kind of salutation, smile or any other kind of minimal, friendly professional gesture. To the mute gentleman who stood glaring at me, I told him that if he's an employee there, he should--at minimum--speak to customers as they enter the door like they do at other car dealerships. When I told them I was there to see a Genesis, which I'm seriously considering buying, they rudely pointed to the other dealership next-door and said "it's over there." I must say the treatment that I received there was startling. The only thing that made it better is when I went to the Genesis dealership next-door, and was greeted like a customer should be greeted. They were professional, kind, courteous, and when I told them about my experience at the Hyundai dealership, they were shocked and apologetic--in fact, the manager called the manager at the Hyundai dealership who had just left for the day. I'm awaiting a call from him now because it is my duty as a consumer to tell him my about my upsetting experience and that training is definitely needed for those two associates who do not know how to greet customers--possibly, customers who look like me. read more

Alexandria Hyundai - This Alexandria Hyundai dealership was as empty on Friday, January 23, 2025, at 4pm as it is in the stock photo. - Car Dealers Near Me - Alexandria, Virginia

The best thing about my car being totaled by a freak accident is that I will never need to go back to Alexandria Hyundai. I bought a Kia. I ran over something and an information notice came on. I had my car towed to Alexandria Hyundai. First, I could not get a call back telling my what was happening. When I reached someone, they told me a needed a part which would take 4-5 days to arrive. It arrived. Then the service manager called and said my car was totaled, call the insurance company. How could an initial inspection completely miss that that car was TOTALLED. Then I tried to get payment from my insurance company, State Farm. State Farm said they could not get a call back from anyone at the dealership to release the car. I went to the service manager and asked, Why no return calls? He said, "we do not even know where those calls go." How unbelievably irresponsible. It took 10 days to get my car released. My final advice: Don't buy a Hyundai if your dealer will be Alexandria Hyundai. PS Please notice that for every negative review, they post the same message and do not do anything. There is ample opportunity to improve their phone system and communications, but, nothing happens. read more

I'll start by saying my daughter loves her 2022 Tucson! Updated review: Mr Lee and Peter were so accommodating, patient, transparent and kind. I really appreciate them and the serious attention they gave my concerns. I'm leaving the dealership very happy with their customer service. It was overall very refreshing and respectful experience. My daughter is more than happy to be a Hyundai customer. Thank you! read more

We had a great experience at Alexandria Hyundai. We especially want to recognize manager Eric and Eduardo for being professional, honest, and transparent from the very beginning. Everything was clearly explained, there was no pressure, and the deal closed exactly as discussed. They took the time to answer all our questions and made the entire process smooth and stress-free. We highly recommend this dealership and would gladly work with them again. read more

Had an appointment today at 830 that was scheduled back in Feb for the belt recall. I got a text yesterday about the appointment confirmation went to the Hyundai dealership at 815, just to find out the parts are on back order. When I asked the receptionist why did no one call or text me because I had to request time off from work to take care of this. She just said who made your appointment. No apology, did not get any manager. All I got was that she will order the parts for me and I will just need to wait for a text which can be next week or next month. Very disappointing experience read more

Do yourself a favor and take your Hyundai ANYWHERE else. Literally anywhere else. My wife's 2023 Tucson has an adaptive cruise control issue where it doesn't detect cars at all. And I mean ever, not intermittently so I wouldn't expect them to say it's currently working, Should be a straightforward warranty repair. It was not. * Had to wait a full MONTH just to get an appointment. * Dropped it off and they immediately insisted "we can't duplicate the concern, everything works fine." I argued with the service advisor for days while they held the car hostage. * We have a 4-week-old newborn and needed a safe, reliable car for doctor appointments. Because they refused to provide a loaner, we had to spend hundreds on a rental car. * A few days later they finally admitted I was right and they could now "recreate" the problem, but said they can't even look at fixing it until sometime next week--nothing on backorder, they just don't feel like working on it until after the weekend. Picked the car up temporarily so we'd have something to drive and they hit me with a $300 bill for an oil change, wiper blades, and a "multi-point inspection" which is just stupid, Took an entire day on hold and being transferred just trying to get someone to speak to my wife directly. Once they realized she was stuck at home with a newborn and couldn't come in, the attitude got even worse--like they knew we had no leverage. Every single negative Google review about this place is spot-on. Predatory, dismissive, and zero sense of urgency or customer care. I've already drafted a certified letter to Hyundai Motor America with my paperwork and screenshots of the hundreds of similar complaints, asking them to investigate this dealership. Save yourself the rage, time, and money--drive the extra distance to literally any other Hyundai service department. This place is consistently awful. read more

Follow up on my tire plug. They missed a 2nd hole and my tire was flat. That cost $60 for nothing. Came to the dealership for a tire replacement because 2 holes are bad. A lady said they would be bringing the tire from the warehouse that day so I waited. Two hrs later, she said it would be here tomorrow. I showed up "tomorrow" and it wouldn't be there til 1pm. This is my 4th trip here and 8 hrs later they're replacing my tire. I do not like the donut tires. On some models spares don't exist. Buy a car with a full sized tire and this dealership hasn't worked for me. read more

I felt compelled to write this review because of the indifference shown to me after I decided to buy a used car. I went in knowing the car I wanted, drove it to ensure it was OK, and bought it. Easiest sale ever. I then had to continually follow up to get the paperwork, find out how I get my plates, etc. I didn't get so much as a follow up email thanking me for buying the car. It's almost as if they don't care if I ever come back for service or even to buy another car. Which I won't be doing. Happy with the car, though! read more

I don't know what happened, but the last time I went there a few years ago there was a different service advisor (not the wonderful Troy, who has always been great) completely changed the tone of customer service. The mechanics that knew before didn't work on my care either. I haven't been back and won't go back. Especially if you are a woman, I would say be cautious. (You know when you go into a place and a man gives you a good deal, then wants you to tip him directly with the money you were willing to pay to the service provider?) One of the most upsetting things is when car repair companies charge the "woman tax". I'm not saying anything about this place, just saying, be careful, ladies. read more

Came in for three filters. Very front desk of service center didn't care to direct me in the right place. Only after 10 minutes, I asked the woman on the phone where the parts section is. There, I proceeded to wait for another 10 minutes for them to find the parts.... read more

Alexandria Hyundai was amazing and so incredibly kind, patient, and helpful. From reception to sales to finance, they made the car buying experience easy and without any anxiety. I recommend anyone looking to get a car consider coming here. I drove about half an hour to get here. It was worth it. Thanks, George W. Hassib W., and Lori R. You both are great people! read more

I really wanted to by a car from this dealership. They are the closest dealership to my house and they had the Ioniq5 that I wanted. Unfortunately, the sales staff was not only unhelpful but provided incorrect and misleading information. I got so frustrated that I bought the car from a dealership in MD instead. read more

Please never go here. If I could give a lower rating, than 0 I would. This is the most unethical, unprofessional, facility that I've ever been to. They incorrectly repaired my vehicle multiple times over a year period. when I had a repair done, the issue returned two days later, and I had to go to another mechanic to have it corrected and he noted the poor parts that they put on. I asked to replace simple item, and they stated that they did, but the issue continued, and they tried to upselling, and tell me that it was going to cost hundreds of dollars to fix. I went to another mechanic they replaced it and it cost me $50. As consumers, we are helpless once they take your money and do not provide any recourse. They will To have you come back and every time up so you for some sort of repair having you spend more and more money. At this time I'm committed to having anybody I know Never go to this site and I would take great care if you are ever having your car repaired there. read more

Absolutely the worst experience at a service center I have ever had. Long waits are normal, but any place I've ever gone they have been professional and kept you updated. This place keeps your car for 3 days even though you have an appointment. They never kept me posted on the status of my vehicle and when they finally looked at it on the 2nd day around 3pm, it was a dead battery causing the issue! I didn't get my car back until 3:30pm 3 days after my scheduled appointment. They are horrible in every way possible! read more

I do my best to be fair in my reviews, and prior to my recent service experience, I would've recommended this location...not anymore. I made a service appointment for 12/5, dropped it off the evening of 12/4. Didn't hear anything back from them for a few days, reached out over the weekend, I received a call 30 minutes before they closed (I missed the call) and an automated message outlining I had a host of critical failures with my vehicle which would cost around $5000. Now, I know these dealerships up charge and I had no intention of paying $5K for a 2015 Hyundai- so when I finally got a hold of the service advisor on Tuesday of the following week, Marjorie Acevedo, I told her that I wanted a quote for any repairs so my vehicle would pass emissions and to discuss it with a technician or someone who was knowledgeable and could explain the parts/process to me because I am not a "car" person. She agreed, left a message on Thursday since I hadn't heard anything else from Hyundai, and never received a phone call or text. So finally Friday I decided to pick up my keys because I still had not heard anything. The ladies at the front desk were professional enough but they kept asking me to wait in the lounge etc. I declined because I asked to speak to the manager whose name they told me was "Sam" never gave me his last name. Well, Sam NEVER came out to speak with me, some other gentleman, don't know his name tells me my car is at a different location and that he can go pick it up. They never told me they were moving my car and when I asked him how long it would be, he said 20 minutes. Absolutely not. I asked for the address and I would go get the car myself. In the meantime, Marjorie comes out and asks me what services I decided to get based on the electronic quote and I told her ...again...we had spoken about a revised quote that she never provided. Then she has the audacity to tell me that I owe $280 for a diagnostic fee. I explained I wasn't paying it due to the circumstances and to be fair, they obliged because they knew I received horrible service. It took me 40 minutes to locate my car. I won't ever come back here if I can help it. read more

Very polite and helpful staff. Comfortable and clean waiting room for those getting their car serviced. No surprises in getting my Elantra's 30,000 mile service. I trust them and prefer doing business with them than with any of the other Hyundai dealers in NoVA. read more

Edited to add that Luis continues to be helpful, always going above and beyond to provide the ultimate customer service experience! Definitely going to stay within this Hyundai family! Wasn't really looking to drive away with a new car but Luis Torres sure earned our business that day! He was patient, super helpful, knowledgeable and wasn't overly pushy about anything. He let us test drive three different vehicles before we settled on the Tucson hybrid which drove like a dream! Between him and Rick, the deal was just too sweet to pass up! Thanks for all your help, Luis! read more

I don't know how anyone even gets through to the Alexandria, Virginia Hyundai service center via phone. Everything is a recording!! If you leave a message, you might be lucky and get a reply a day or two later, and even then the reply may be a recording!! I need help with my 2022 Hyundai Tucson Hybrid and unfortunately for Hyundai hybrid vehicle owners, some service issues (such as the 12 volt battery part of the electronic system) apparently have to be taken care of at a Hyundai dealership. It is maddening!! I am regretting ever purchasing the vehicle, which I did 4 years ago, and I went to Manassas, Virginia to buy it because even the sales section at Alexandria Hyundai is awful!! The sales personnel I encountered seemed to lack real knowledge about the vehicles, and appeared just to want to get you to buy a car...any car!! I am not in a position to afford to buy a different vehicle and will have to keep my Tucson, so can anyone who hopefully reads this review please offer some helpful advice on where to go for reputable, trustworthy service on a 2022 Hyundai Tucson Hybrid? Thanks!! read more

By far the best experience I've had at any dealership. Forget about those nightmarish days when the salesperson was pretending that they couldn't do this or that. It was always a nightmare even thinking about buying a car. It was such a great experience, I bought two cars from them I. four months! A big shout out to Quang Bae, Luis Torres and Kevin Reilly! read more

I was out running errands on 9/13 when my Elantra stalled and smoke started coming out of the engine. I had it towed to Alexandria Hyundai, as it was close by and they have done all the service on my car since I bought it. I dropped it off on a Wednesday, left a message with Yessenia, my assigned service advisor, to see when they might get to it. On 9/18 I got a text message saying my car had been added to their service database - 5 days after it got there. The estimated service date was September 29, sixteen days after I dropped it off. I have left various messages and tried getting through the phone system to Yessenia and others, with no new information about when they might get to my car. It is now October 6, 23 days later, and I have no information from Alexandria Hyundai about what is wrong with my car, when they might get to it, nothing. I have heard nothing. Is this place still in business? Do I have to go have my car towed elsewhere to get fixed? read more

If I could give zero stars I would. I bought a hybrid about 8 months ago and put a large sum down and financed the remainder. Peter Kim took me through the contract, albeit rather speedily. Somehow, I said no to the service plan, but got signed up for the $3000+ service plan in my contract. While I admit this is partially my fault for not reviewing the contract more thoroughly, i was trying to buy before tariffs took effect, but I also felt like I was rushed through the contract and taken to the next step before I had a chance to review. I noticed this error a few weeks later and contacted Peter to have this service plan removed from my contract. He said he would take care it, but that it would take 2-3 billing cycles to remove. First red flag. I waited as 3 months went by and see no credit. I reach out to Peter again. He says he is not sure what the problem is, but will take care of it and says to check again next month. He seemed rather annoyed with me. Next month, again, no credit. I threaten legal action for fraudulent activity, he responds that Alexandria Hyundai needs to send a check to Hyundai motor financing to credit my account. So now the story has changed from before which leads me to believe he never reached out to anyone in the first place. Red flag. Another month goes by and I Call Hyundai Motor Financing. They say they have received no check. I reach out to Peter yet AGAIN, and this time he ignores my emails. I try to get in touch with the operations manager Terry A. whose number is listed in negative yelp reviews about this location. Some lady answers and says he is not onsite and to leave a message with her. I explain my situation and she assures me she will have Terry call me back. Crickets. No response. I doubt she ever gave him the message. This is complete incompetence from start to finish, unethical behavior and according to my lawyer.... FRAUDULENT. Next steps will be to take legal action. Shame on you Alexandria Hyundai. read more

I went in to deal with a complicated key copying issue. The parts dept's KJ Bryant and Nolan Acevedo gave superb service! I was very nervous, but they calmed me down, listened attentively, and explained the options in an understandable fashion. I got my problem solved, and left with a smile on my face. Thanks, guys! read more

Mike was a wonderful, professional consultant! He is very knowledgeable about Hyundai products and patient during the decision-making process. The contract and purchasing process was streamlined and quick Mike was a wonderful, professional consultant! He is very knowledgeable about Hyundai products and patient during the decision-making process. The contract and purchasing process was streamlined and quick read more

Alexandria Hyundai - Car Dealers Near Me - Alexandria, Virginia

God help you if you have to call...nobody ever answers the phone. Took in my 2017 Santa Fe for 4 recall items. When I drove away my check engine light turned on, and I had to go back to the dealership. When I arrived I was admittedly hot because the car worked fine when I dropped it off. I asked the maintenance reps if they were trying to cheat me and the four of them looked at me like they heard that question 100 times a day. I then asked to see the boss and one of the reps said, "we don't have a boss." Nice. Thankfully a lead mechanic came in from another location and fixed the problem arising from work that either wasn't done right or wasn't properly inspected after the fix. Springfield Hyundai is just a short trip down the highway; I'd recommend going there. read more

This people have the worst costumer service in history. My car has been in the shop for over a month after a staff member hit it while driving. They failed to give me updates and even where my car is located. It has taken a very big toll on my mental health and has cause a lot of anxiety. After I get my car I rather take my car to the moon to get it fixed. read more

Will always continue to bring my car here for amazing service ! They always make sure to take care of myself and my car while it is being serviced :) read more

Up date if you want to get ripped off and warranty not honored this is the place to go they will do you so dirty it's hard to believe and I left a review and as you can see they just computer response with call so and so to resolve your issues lies I called left message no call back if you want your warranty better get a lawyer imagine you pay 40000 cash and your steering wheel falls apart and you almost have an accident only having your car for 2 months it gets better they come with defects 2024 Santa Cruz paint defects crooked hoods there body shop gave the estimate to be warranty 4000 dollars at 13000 miles and it's there body shop and they don't want to fix they lie and cheat you so if you want to be lied too warranty not honored and no call backs and blown off this is the place for you read more

March 21, 2023 -- Brought my car in for scheduled service-- they did a GREAT job!! Alejandra went over and above to help me out -- thank you! And it's always a pleasure to talk cars with Kevin Reilly. Thank you again!! PS - I'm very happy with my ICE Hyundai, and am also really enthused about their EV offerings as well But even though 1- I'm on a budget and 2- I live in an apartment complex with nary an outlet, I love checking on what Hyundai has to offer in the field of EV's -- keep up the good work!!! UPDATE - March 27 2023 A huge Thank you to Troy and the folks in the service bays -- I had to bring in my Santa Fe today for an unexpected problem and it was handled professionally, courteously quickly and Perfectly. Thank you gentlemen!! You really put my mind at ease (whew!!) read more

You don't expect discount prices when you take your car into the dealership for service. You even expect a $60 estimate to clip in a new pair of wiper blades and $40 to change a light bulb (that even a technically inept guy like me can change in two minutes) . But the key fob -- $300 for a few bucks worth of technology. And they don't have them on hand (because who ever needs a spare or a replacement key to their car, right?) so you have to wait 2-3 business days and then drag your car back again even though they had your car all day once already and even though when you scheduled the service appointment you told them you would need a fob. And then, you can expect to wait around for two hours while they maybe fit you in. Or catch whatever alternative transport you have back and wait for the call and then come back to finally get the thing you told them in advance that you were going to need and that they charged a ridiculous amount of money for (brake pad replacement and adjustment: $540. Key fob: $300. Does this sound right?) So, they do a good job. Just expect to get nickel and dimed (and Benjamined) to the edge of bankruptcy if you go. read more

This dealership will sell you a car, but have no clue about even simple service. Will be buying next vehicle else where.

Incredibly disappointed with the customer service. I called several times and could not connect with anyone, they bounced me from one department to another, and it took the Parts Department about four hours to return my call. At one point they told me that for a simple tire replacement, I have to schedule an appointment and leave the car there the whole day! I decided to go with a different service. read more

Joon & PJ were both amazing from start to finish. I am so glad I cancelled my car order from another dealership to switch over to Alexandria Hyundai. The process was so seamless and not stressful at all. Thank you again Joon and PJ! I am so happy with my dream car!!! read more

Great experience again at Alexander Hyundai...this is my third car from them my second Kona... the new design is gorgeous!

Their service appointment process is bizarre and wastes a LOT of time. First, I tried to make an appointment online for a routine 6K maintenance (oil change, tire rotation, etc.). Message popped up on screen that "no appointments were available for that kind of service" - even though I was looking at the open appointment times a WEEK in advance and they were available - and then I tried to set up an appointment via chat. After 15 minutes of getting nowhere with that, I called. You'd think a phone call would result in an appointment, but no - all they did was take my name and phone number so a service rep could call me back to schedule. I have never encountered this kind of hassle to make an appointment with any other dealer. It's almost an hour since I first tried to make a simple service appointment and I still don't have one. If this keeps up, I'll just go to JiffyLube - they never seem to have a problem getting a car serviced. -- Updating my initial rating. Within minutes of posting the initial review, I received phone calls from both Mike and Gerald to apologize for the poor experience and get my service appointment scheduled. There may be an issue with their online scheduling tool, which I discussed with Mike, and they will look into it and see if something needs to be fixed. I appreciated their follow-up, and they both genuinely seemed to want to make things right. The only reason I didn't update this to a 5-star review is that I haven't actually experienced the service yet (appointment is a week from now). But both Mike and Gerald restored my faith in Alexandria Hyundai and represented the dealership admirably. read more

Exceedingly poor customer service from this location's Service department that I once credited to COVID-related issues, but at this point just seems systemic. Disappointing, as they tout an award for Customer Service on their website. Continue below for details: While going to their website to set up a service appointment, they have an option for a car pick-up and drop-off service. As I live in DC, and the dealership is in Alexandria, this was a fantastic option. I could find no way to schedule the concierge service online, so I attempted to call and left a voice mail. I left 3 voicemails. When no one returned any of my calls in the next 3 days, I used the text chat feature on the website and they assured me someone would contact me. I did THAT 3 times as well, and still, no one called/emailed/texted. Finally, I simply made a regular appointment and drove down on a Saturday to drop off the car. When I did, I asked about the concierge service and was informed it is no longer available, and it was "a covid thing". I wondered why it was still prominent on the website, but whatever. I was told I could stay or come back the next day for the service, but I mentioned specifically that I needed my AC looked at, and I wanted a rattling noise in my front driver side wheel area checked, at which point they said they would need to keep the car until Monday to check - no problem. I inquired as to a loaner and according to them "its a weekend, so we don't have any cars", and also stated that their rental partner, Enterprise, was also out of cars. Understandable. Monday afternoon rolls around and I am told there is a leak in a specific hose they would have to fix, I agree to all the service costs etc, and they say it should be done tomorrow (Tuesday). Tuesday rolls around, and I reach out to them and am informed that oops, they don't actually have the part in stock, they will have to order it, but the car will be ready for pick up tomorrow (Wednesday) between 4-5pm. Given the habit of lack of communication, I proactively reach out before making the journey from DC down to Alexandria during rush-hour traffic and text my service tech at 4:10pm. At this point, they immediately call me to inform me that, oops, the part didn't come in and looks like it won't be here until the 27th (today is the 22nd, I dropped the car off on the 18th). I was told I could pick the car up anyway if I wanted and bring it back, I just wouldn't have AC. I then asked what the status of the rattling noise in my front driver-side wheel was and after some scrambling, it seems that they flat out forgot to check, or forgot to write down anywhere that they did. Given that, and the lack of AC in the summer in DC, I said they could just keep the car. Since the original excuse for the lack of a loaner car or rental from Enterprise was "its a weekend", I figured since it was now Wednesday, surely they could arrange something. I was told they were STILL out of loaners, and Enterprise was also still out. I find it incredulous that both a car dealership as well as a car rental company were magically out of actual cars on a Wednesday. I asked if it had to be the specific Enterprise located near them, as there is an Enterprise 1 block from my home in DC that would be extraordinarily more convenient. The answer of course was no, they could ONLY use the Enterprise near them, so even if they had a car, I would still have to schlep from downtown DC to Alexandria to pick it up via Metro or Uber. I was left with the "promise" that Enterprise would contact me when and if they had a car available, the vague assurance that the problem I asked about on Saturday would finally be looked at on Wednesday/Thursday, and the hope that the part they didn't know they were out of will arrive next Monday. Or not. Who knows. Had I not reached out proactively on multiple occasions, none of this information would have been given to me and I would have wasted a sizeable amount of my time and money because these people can't figure out how to contact their customers. There was no need to tell me "your car will be ready tomorrow" if you couldn't even verify if the parts were there - why not just say "call tomorrow for a status" or better yet, contact ME with a status. They surely had no problem at all reaching out to me to discuss the $2,000 in charges they asked for in repairs. It is clear their chief concern was getting payment authorized, everything after they had a promise of my money was a tertiary concern at best. Why could they not reach out to their rental partners to see if they could accomodate me walking one block to receive a rental? Why are there so many loaner cars out with no knowledge of when they will return? Why have a voicemail box if they never return calls? Why advertise concierge service on their website if its no longer active? After this round of service I will definitely be switching dealerships, regardless of the distance read more

Excellent customer service. The staff was very friendly and knowledgeable. I got the car I wanted for the price I wanted. I highly recommend this dealership. read more

Alexandria Hyundai - Car Dealers Near Me - Alexandria, Virginia