Paul S. provided an amazing experience for my family. The overall experience of buying a car with him was very straightforward and enjoyable. I definitely recommend him for all your car needs. read more

In the last 2 years I've been to this dealership to test drive and get pricing for a new car. Both times I meet with Roland Z. And both times he was well informed, helpful in making suggestions to give me better options (even when they might mean less for him) and honest. Both times I received fair pricing from the start without having to haggle or feel like the dealership was taking advantage of me. I highly recommend the sales department of this dealership. read more

Generally good years ago tho many mechanics/techs seem to come and go which means there is no one mechanic that knows/works on your car. Expensive as is a Acura dealer. Generally prompt service. But, I recently had a passenger window replaced. A month or so my passenger door actually almost fell off as a number of screws had fallen out causing the door not to close properly...then weeks later it wouldn't close at all as the door had completely dropped down. I returned to the Acura Repairs and explained the situation and showed them how the door literally was falling off. The manager said they did not/would not repair the door (and, of course denied their mechanics had not caused my door to loose the screws).. And, recommended that I go to an auto body shop to have it repaired! So, I went home, looked up 2004 Acura on the web and what do you know, several sites popped up: Acura Parts and Acura Club. The guys were so helpful, others advised me that I needed to buy the size of the screws, also the particular screw driver. I ordered 4 screws at the cost of $8.00 (four dollars was the postal price). In a few days the screws arrived and my husband just screwed the passenger door in place. It all worked out beautifully....but wouldn't you have thought Acura Dealers would have had the expertise to have done that? Zero stars for my last visit as I have lost trust in their ability to do what's right!! read more

Here at Radley Acura they say it's is normal for MDX Type S AWD to spin tires in 1st to 4th gear the vehicle to have terrible torque steer to where merging on highway is difficult in sport or sport+ it is impossible to hard accelerate from 0 to 60 because the wheels spins so bad the engine trys to shut down i was also told that there mechanics from there own mouth they have no knowledge of the service manual while to different independent technicians says the transfer case is broke and vehicle is only operating in front wheel drive show then pictures of the gear oil that came out the vehicle that had metal in it which I can't understand why they didn't check it the 2 times I went there before having it check by different shop wouldn't acknowledge that the transfer case breaking was an on going problem with these vehicles was told GM Jose would reach out toe never did zero acknowledgement of the lack of workmanship I have included pictures showing cost of repair that customers could be liable for if you take there word picture of gear oil filled with metal flakes and transcripts of Pohanka easy diagnosis of a Vehicle Radley said was operating just fine read more

See all

Everything, as per usual. Nothing to complain about, you feel welcome and you leave with a clean car! Zero complaints (Maintenance dept and sales) read more

Fantastic! Brian helped me and my wife acquire our first new car together - a '26 ADX A-Spec. Great selection of cars and service from Brian. Derek was also helpful on the back-end. Highly recommend, best deal for the price range. read more

Very poor customer service experience. I called 30 min ahead to confirm that a specific car was available to test drive. I was informed that it was available and would be ready for the test drive when I arrived. They also texted me to confirm (attached). When we arrived at the scheduled time, we were told that we would need to wait 25-30min because the car was taken out for a test drive. To pass the time, we went to Trader Joe's across the street to get groceries. I called again after 30min and was told that it would still be another 15-20min. We went back home wasting an hour of our day round trip. If this is the service provided before a sale, I seriously doubt the service is any better after buying a car from here or during the sale/negotiation process. read more

Radley Acura - Car Dealers Near Me - Falls Church, Virginia

DONT COME HERE UNLESS YOU WANT YOUR VALUABLES STOLEN FROM YOU! First i came for a diagnostic & i left it thinking it would be a day or 2 but it took almost a week before anyone can tell me anything & that's only because I called them. I realized my Louis Vuitton pocket mirror was missing & i let the manager on duty know before i left , they told me they would look into it & get back to me within the next day which they didn't so I had to call back the day after that & I was told No one was found of stealing my belongings. He told me he doesn't believe anyone in his team would do that & if anything did happen it would have been off cameras where they park the cars in the front. Which still upsets me because it's basically saying screw me & it's out of his hands. Its on their property & I'm trusting them with my Car & belongings. My aunt who passed away gave me that mirror which means a lot to me, The manager offered me a free oil change or credit on the worth of the mirror & i told him I would get back, but honestly I wouldn't want to do any more business with them. I feel like a Joke & someone should be accountable. Take your belongings out the car before you get any service done here they will ROB YOU. read more

Bought a used car from them in June and the car broke down due to a huge coolant leak on the drive home. Was told the 30 day warranty would cover it and they would take care of it. Well 3k in repairs later and not even a return message from the sales manager or the GM when I reached out to them. They also indicated some repairs such as replacing windshield wipers in Carfax that obviously was not performed. read more

Radley Acura - Wipers they claimed to replace on Carfax - Car Dealers Near Me - Falls Church, Virginia

Had a great experience with Chris at Radley Acura from beginning to finish. He was responsive and attentive throughout the entire process. I made an appointment online via the website and was able to get my car in immediately. I was having issues with the AC not working and concerned about the gauge showing the car was over heating. They did a thorough inspection and was able to identify the problem, contact my warranty company to determine if it was covered, provide a loaner and complete the job in a timely manner without overcharging. I had used the Chevy Chase Acura dealer previously and had a terrible experience and was so much happier with Radley Acura. read more

Lately its been a hit a or miss with the service department. Took my vehicle for a repair and their customer service lacks any transparency on a given timeframe for maintenance to be completed. Recently placed on hold to be transfered for 5 min and never spoke to anyone. This department operates more like a used car dealership that places more priority on profits over their clients. I wont be doing business here any longer. read more

Radley Acura - Car Dealers Near Me - Falls Church, Virginia

We worked with Jameson. From the beginning, it was a bland experience. The ONLY reason we purchased a vehicle from Radley was that it was the vehicle that my sister really really wanted. Working with him was like pulling teeth. He had no product knowledge of the vehicle at all. Every basic question we had, his answer was "let me check". His communication skills are bad at best. When we went to finance, he took the car to get ready for delivery but we only knew that because we saw the car drive off. He didn't say anything! We came out of finance and the car still wasn't ready. We gave him the plates to get put on the vehicle and he proceeded to walk around and have multiple conversations then proceeded to get on his phone. Then instead of putting the plates on the car he went to go get his own vehicle to park it near the door and disappeared AGAIN!!! We waited an additional hour for him to come back and had the nerve to smile in our faces. My sister said "that took long enough" he had no apologies just said "ok". Completely unprofessional. If I can give 0 stars I would read more

On april 28th went in to Radley acura for service on my car for scheduled timing belt repair...only to discover i needed several other thing or thing recomended rather...i was ok with everything until i was told thati needed rear brakes and roters...i was told the brakes were gone and currently cutting into roters of course for safety reasons and in order to not end up with a worse situation ..i allowed them to do the work. But brakes alone was 1,000 dollars...this is Ouylttragous...i too know that cost have gone up but this is just unfathamable for rear brakes and roters alone cost this much I will not be going back to Radley Acura...i honestly dont mind paying for services rendered including labor...But i felt robbed when i left there...and to make matters worst i asked for used parts to be put in my car ...that didnt hapoen it looked like they just threw a few of any parts in a box i did call back about it. To no avail...ive tried to reach service manager since then. But ive ha no luck with that either Due to conflicting schedules..but no return call....i will say that the people at the front desk were great..they eased the mental anguish in my pocket a bit.. read more

Visiting family in the area, heard a noise in the RDX, and I was able to get it in for service department to take a look. They were top notch listening to the issue and taking care of the problem. I was able to continue on with trip with no concerns and would recommend going there. read more

I know nothing about cars. So when the notifications appear in my car to get my car serviced I do it. And unfortunately I always fall for the okey-doke. I was charged almost $600 to replace filters and condition some oil in my car. Then on top of all that they "recommended" new brakes at a cost of $800. The break pads are LESS THAN 30$ each. My neighbor who is a mechanic is putting them on for $100. So I'm paying less than $200 for everything. This Acura dealership wanted to charge me $800!!!!!!!! The $575 I paid for some air filters and oil conditioner is the last up charged service they will EVER bamboozle from me. The cherry on top was when I went to pick up me car 30 minutes after they called and said it was ready - but they lost it for another hour!! I was literally sitting in the dealership watching the time go by and there was no sense of urgency to find my car. I missed my a VERY important meeting as a result!!! According to them my car which was supposed to be washed was "skipped". To apologize they gave me a $200 discount on my "next service". The audacity to think I would ever give them another opportunity to screw me over. read more

Radley Acura - Just waiting to check in...and waiting......... - Car Dealers Near Me - Falls Church, Virginia

See all

First and foremost my husband and I have been coming here for years and we always recommend this dealership to family and friends which we have always had an amazing and smooth process with purchasing our vehicles and today! TODAY! I purchased the vehicle I've always wanted fell in love with it and BRIAN made it happen had this particular car brought to radley Acura because this was the vehicle I feel in love with online! Just AMAZING! The vehicle was delivered within hours and from there... BRIAN from sales & DEWAYU from Finance made it an incredible, smooth And easy process! BIG SHOUTOUT to LOGAN for being a part of this incredible experience! Thank you to you guys for the amazing team work and experience. !! :)) read more

See all

I'm a new customer I bought a 2016 Acura TLX all-wheel-drive from Carmax and I came in for a open recall on the car and I'm not impressed with the customer service not particularly all of the representatives because most of the people that greeted me were very professional. I'm just not feeling the service advisor that they assigned to me. I'm seriously considering going to another location. Definitely not a Karen Radley location because if this is the type of behavior that service advisors have I definitely don't wanna deal with that coming from Honda. I dealt with very professional staff members over at Rosenthal, LANDMARK HONDA and Alexandria and I anticipated even better service going over to Acura. I'm definitely not impressed with the customer service and the service department definitely I'm just really really feeling some type of way about it. read more

Spent a total of 4 hours here for an oil change and state inspection. If you have any respect for your own time, I'd advise you look elsewhere for service. Had to ask for an update myself after 3 hours (originally estimated 2 hrs for service). Words like fraudulent come to mind seeing as they continued to accept more customers past 2pm seeing as they close at 5, and apparently simple services take over 4 hours. Unsure if the car wash is standard or their attempt at an apology - either way the car is still unwashed as per the photo attached. Save yourself the headache, go elsewhere. read more

Radley Acura - Proof of Service with uncleaned car - Car Dealers Near Me - Falls Church, Virginia

Have had a terrible experience with the service department. Had a $2000 repair job done for the AC, lights, wipers, which were related to needing a new computer panel. Paid, picked it up and none of it was fixed. The check engine light still on. Finally got it back to the service department and its been two days with no update on the car. Have called multiple times and no one answers. Was placed on hold for 15 minutes and finally hung up. No one returns messages. Pretty sure this is the worst service department in the area. Will never return. read more

Radley Acura [RA]. (3 stars). Curse you COVID-19!!! Ok... now that I got that out of my system (the ranting... not COVID thank the Lord)!! If you're like me, you had that "go-to" mechanic that you trusted implicitly with your cars. Knew the history of your car. Knew your driving habits and gave recommendations for all repairs with a "fair price". I moved to DC in the height of the pandemic and sadly lost a family frequented lifelong mechanic back in Hawaii. Sadness. So when my Acura MDX started flashing it's lights at me and telling me it needed some maintenance done, I had to go with an Acura dealership because I don't know anyone here!! I knew the maintenance and other associated cost would be higher. I knew there might be a few items that I should get done. But I inherited this extremely low mileage car from my aunt when she passed away. My aunt took her car regularly to our mechanic and did everything that was recommended... So imagine my shock when I got a report with all the yellow and red items that needed attention ASAP! These recommendations were not for mileage or age... I was really confused because I just had my car checked out before I left Hawaii and none of these items were on the list. I only drove the car less than 1000 miles since moving to DC... Ummm What???!!! I went in to Radley Acura to get an oil change, tire rotation, and asked for a wheel alignment. That cost me $500+?! Then the recommended fixes were given a quote of $5k+???? Of course most were for labor. Umm even in the great condition this car is in, it's blue book value is $9-10k. I had the BF look over the list when I got home and we got someone to change out my brake pads because those did need changing. I had asked Acura to order me a new seat belt since mine no longer retracts and they quoted me $550. More than 50% of that was labor. Good thing the BF is handy so he changed my seat belt for me. We ended up ordering it from an online Acura parts store. So why the "A-OK" rating? There were some pleasantries and earnest desires by the service team to help me figure out what the clicking noise that was coming from my dashboard was. Thankfully, since they couldn't figure it out, I wasn't charged for that!! Customer service was friendly and the job was done in the time stated. I still don't know what the clicking sound is but I hope to find out before anything stops working!! Side Note: For anyone who has a 2000-2010 Acura MDX, we found out that the handset (phone) hookup drains your battery. We bought two new batteries thinking something was wrong and then finally gave up and googled it. Yup, sure enough, once we disabled the handset cable, the battery doesn't die!! Hallelujah!!! (Sadly, this was not the clicking noise that still exists though). I'm sure if I'm in dire need of maintenance for my MDX, I may still come to Radley. If only to get the minimal maintenance done and to get a comprehensive list of things I "should" repair. read more

Radley Acura - My 2008 Acura MDX. - Car Dealers Near Me - Falls Church, Virginia

I've been coming to this dealership for over 20 years. I've purchased 7 cars from my go to sales guy, Robert Azu. I found the car I've been searching for but it was in Radley VW Woodbridge. I texted Robert and asked if he could get it for me. He said, no problem - it will be here this Friday. Sure enough, man of his word, he got the car for me, gave me a good price on the new vehicle and also a good price on my trade. All in all, I was in and out in about 2 hours, key in hand and out the door. This included my time with Robert, the finance manager, tech checks for the car, a carwash, and a full tank of gas! Easy peasy! I will keep coming back here as long as Robert still works there. :D read more

Zero rating if possible. They make bogus quotes and recommendations. I fell for the scam of "complementary" state inspection only to be quoted an outrageous fix that was not needed until my mechanic already started the work so I had it done anyway. He said in all of his years as a certified inspector. Needless to say I am not coming back! read more

I had such a pleasant experience at Radley Acura of Falls Church, my sales rep was amazing! Carlos Silva Jr took great care of me, was very professional, timely, courteous. I honestly definitely recommend working with Carlos as he is understanding and not pushy at all! I truly feel great, respected and appreciated. Thank you Carlos and Radley Acura of Falls Church for a seamless and pleasant experience. read more

Radley Acura - My new car! - Car Dealers Near Me - Falls Church, Virginia

The Radely Acura Service is a rip-off. They overcharge for the parts by a lot. Then they do not even put back the tire caps, they install the wipers the wrong way, they are slow and inefficient. The head of the service Sohail constantly breaks promises to refund. I would not recommend them at all. read more

I wish Yelp made separate profiles for the Sales and Service department. TL:DR - Sales Department - I recommend Sales Rep Brian and Manager Aaron. Service Department - I recommend Jeremy. I came to Radley Acura one afternoon after breaking down on the side of the road. A few months back, my mom was charged hundreds of dollars to fix an issue with the gas pedal being unresponsive and 3k miles later, it occurred to us again. So, I'm a car guy... Service: When we asked the service advisor, what was done 3k miles ago, he says the technician plugged in a special computer for Acuras to clear the error codes. I said last time, there was no check engine light and I had to re-enter my radio code. The only time the radio would require it's code is when it loses power. Thus meaning, to reset the "error codes", the technician simply unplugged the battery for a few minutes. The advisor said yes, they just unplug the battery to reset codes. Sales: We went over to the showroom where we were greeted by Roland. We told Roland our situation and depending on the cost of the repairs, we would consider buying a new car. We knew we wanted an MDX w/ Tech Package. Roland showed us an MDX on the lot (base, not tech). We test drove the vehicle, then came across a 2019 MDX A-Spec, and test drove that. When asked the differences between the 2018 base vs 2018 tech vs 2019 a-spec, Roland was not able to list the various options. When we sat down to discuss numbers, we were greeted the sales manager, Aaron. To us, we were always used to financing cars. Aaron asked us what about leasing the car. He took the time to explain how leasing a car works and how much money we can save by leasing a car. At this time, I received a call from the service advisor who said the technician cannot look at our car until Monday. Aaron did not pressure us to make a deal on the spot, which is a huge plus. Days later, we received news the car in service needs a new computer; $800 for the part. So we went back to Aaron around 6pm at night to work a deal. Aaron presented us a price and we countered once. Aaron came back with his best price possible, it was only $500 more than our asking and we deemed it reasonable. (I did my homework). We get into the finance department to do the paperwork. Our rep was Matt. As we were going through the paperwork, we realized the number Matt presented us at the end was $2k more than the price we initially agreed on. After much back and forth, Aaron stepped in and helped us correct the matter. At this point, it is 11:45pm. As we went to the car, we found a few scratches and heavy swirls throughout the vehicle that was only able to be seen in the light. Roland told us come back the next day so he can show us the features in the car and help my mom connect her phone to the bluetooth. Roland had to step away and this is where we met Brian. Brian showed us the features of the car, very detailed and patient. I asked my various questions and he was able to answer them all. Service: Going back to the scratches; Roland set up an appointment for us to drop off the car and pick up a loaner. When my mom got to the service department, the service department didn't know what to do with the car; as the service appointment was for "regular service". After much back and forth, she was helped by Jeremy who was able to understand the issues and got her in a loaner and on her way. Sales: A few days pass, my cousin was interested in the new RDX. I recommended Brian to her. She went to see Brian and her yelp review would tell you she had an wonderful purchasing experience with Brian. For my cousin's purchase, the negotiation process was seamless with Brian and Aaron. We came back on a Sunday to finish her paperwork. Her finance rep was also Matt. We came across another issue with the numbers. The numbers Matt gave us were $1200 above the agreed price. DOUBLE CHECK YOUR NUMBERS BEFORE SIGNING ANY CONTRACTUAL DOCUMENTS Radley Acura - if you're reading this: - I called various lines and select the option for the sales department four different times in a day and received no answer. I asked the online chat and they gave me a 703-650-... number which looked like a cell phone number and asked them to direct me to Brian, so I can set up an appointment for my cousin. Call dropped and I ended up getting a call back from Brian. - Similar to Karen Radley Acura and various other dealer, you should share the Team information so we can look up the person we used to work with, to get in contact with them again. read more

See all

I REALLY LOVE RADLEY ACURA!!! This dealership, the management, and the staff all really go above and beyond for both their new and returning customers and treats everyone who walks through the doors with the utmost respect, care, and honesty. You can tell that they really appreciate you, and it really means a lot! The previous staff members that we've worked with are no longer there, and truth be told, I personally was a little apprehensive in working with another team member. But, boy, am I glad that I got over it! Brian W. greeted us right away and asked us if we needed any assistance. He took the time to get to know us, listened to what we were looking for, and never at any point, felt as if we were being rushed or being played around with. We really appreciated his top-notch level of customer service - he was so respectful, genuine, caring, and best of all, honest. Him having a great sense of humor was just an added bonus! We will continue to recommend this dealership and continue to be lifelong customers!!! +ask for Brian W. :D +ask for Mr. Aaron :D +best Acura/car-buying experience, EVER :D +best customer service EVER :D read more

See all

Had my car serviced yesterday and I was very impressed by the customer service and timeliness. I spoke with Z on 2/17 to schedule the appointment and was able to get in the following business day! I arrived at 7am (scheduled appt time), and was greeted by LaMar (super friendly and professional). This was my first time getting my car serviced so I was a little nervous, but LaMar quelled my anxiety, and reassured me that I would be well taken care of. Well, he didn't disappoint!! I was in and out in 90mins, as he stated when I arrived! The receptionist at the desk was polite, professional, and it appears the entire staff practices the same work ethic. Professional, timely, and courteous. I look forward to my next appointment, and I'll be a lot less anxious then! Thank you, Radley! P.S. I forgot to mention, later in the afternoon I received a call from my salesman, Tony Nazir who checked in to make sure everything went well!! Best car salesman I've ever had to work with, by the way! Yes, excellent customer service still exists!! Kudos again, Radley!! read more

I purchased a Honda from Radley Acura back in 2017. My sales agent had since moved on to a different company. When I was originally looking to purchase the vehicle I had debated financing and so I allowed the company to run my credit. Because I didn't have the rate I desired I decided to pay cash for the vehicle. When I completed the purchase the financing department said that they had mistakingly sent the title to the financing company but that they would retrieve it for me....they never did. As a younger individual at the time I completely recognize my error in this in not following up enough and hounding them to complete the task. However the result is a complete nightmare. The car served me well and I had no issues until 2024 I was hit in a hit-and-run accident. I needed to return my title to the dmv to get paid out for the totaled vehicle. But not only can the dealership not find the sale details but also the financing company was bought out by a parent company. The parent financial company was very helpful in telling me the steps needed by the dealership to get the issue resolved. However the title dept. worker at radley is rarely reachable and unwilling to go through the steps I was legally advised to do by both the dmv and the creditor company just based off sheer effort. I am willing to change this review if the issue is resolved. But so far I have not been contacted back as promised and taken as far as arriving to the location out of my convenience to try to get this resolved read more

Once again, I had a wonderful experience with my lease trade-in! The professionalism and customer service is unmatched. I've known Brian Welch for about 5+ years now and he's helped me with my last three Acura Leases. He's the best. Quiet, never pushy, honest, and extremely knowledgeable with the ins and outs of the vehicles he sells. His loyalty to his customers is the reason I continue to be loyal to Acura. Thank you for my new RDX! read more

This was the ABSOLUTE BEST experience I've ever had purchasing a vehicle. My sales consultant, Moe Nessem at Radley was impeccable. He was so thorough, personable and serious about his job. He made sure before I left the lot that my phone was connected to the vehicle. He explained every element of the process and made sure I understood everything. Moe should be commended for his no pressure salesmanship and professionalism! I definitely recommend! Not to mention I love my MDX! read more

BEWARE OF RADLEY ACURA i purchased a 2013 nissan sentra from Radley Acura in Falls Church, Va in January 2023. Every month after I called the sales manager Jesse Reeves or the title person Bianca to check on the status of my title and hard tags. They never provided me with title or hard tags. They kept sending me paper tags. When the motor vehicle administration refused to give me another set of paper tags, Jesse Reeves and then Jose Cabrera attempted to get me to agree to put a dealer tag on the car. My son drives the car and I did not believe a 17 year old should be driving around in Maryland where we live with dealer tags from Virginia so I declined the offer. In July the GM Jose Cabrera took over the situation. He is also the GM of Karen Radley Acura in Woodbridge, Va. I shared with Jose that if I he cannot get the title and hard tags by the end of August 2023 I would like my money back for the car. On September 2, 2023 I returned the car. Jose was extremely rude and condescending. I strongly do not recommend Radley Acura. read more

Bought my Acura MDX from them in 2008, and have been taking it there for service ever since. Most of the time there was always something that needed to be fixed, bit I trusted them and this performed the repairs. Recently took it in and was told that not only was the car not passing inspection, but there were a battery of fixes that would be needed, totalling around $2000 (on an $8000 vehicle). Politely declined and took it to a highly recommended mechanic (Eurasian auto in Tyson's) and not only did it pass inspection, the mechanics there said the car is in perfect mechanical condition. Thus, clearly Radley was lying and trying to push unneeded repairs, which I always did previously since they were rather small in nature. I cannot now trust them ever again and will never go back, even though I am considering buying a new MDX this year or next year. read more

I've come here for 5 years now and noticed a huge change in the customer care service. No longer do they greet you or come out to your car when you arrive. I came one Saturday morning and set in my car wondering when someone would assist me. Finally I got out and asked what am I to do and was told to go inside to have them assist me; only to be told that he thought I was being helped. Mind you they were not assisting anyone at the time I arrived. That's never happened before. Afterwards I was told that my service was $99 which is $30 more than what I've paid in the past years. Not that I mind inflation yet at least the service could be better. This is one of the reasons you buy Acura over other cars... Had my oil life not been 5% I would have gone elsewhere. definitely not coming back. read more

Radley Acura - Service Department - Car Dealers Near Me - Falls Church, Virginia

The Air Condition (AC) in my Acura RDX stopped working. I took it to the Service department of Radley Acura. Mr. Habib Smart, the service consultant, had my AC checked and reported that metal shavings in the expansion valve and piping had damaged the AC unit and a full AC system had to be installed. The repair took over two weeks because of the parts shortages. During this time Mr. Smart contacted me regularly and informed me of the progress that had been made. He was very helpful and responsible and acted with courtesy and professionalism. I am thankful that Mr. Smart made this waiting period more understandable. read more

Came to buy a new car and Carlos helped me and my mom out! He was very nice and helpful and even though the car I wanted was not in stock he delivered it to our house the next day! Definitely recommend working with Carlos if you're looking to buy a car! read more

I am not a fan of this dealership. They are disorganized and not at all responsive. Apparently the ONE accounting person is only there two days a week. They have excuses for everything. I had to wait nearly an hour to see the finance person to sign some documents. When I got to her, she complained about how unfair it was to her to have to work completely alone because the second finance person didn't show up for work. No one ever seems to know what's going on. It's very annoying. Update: I received management's response and immediately tried calling at 4:08 pm. I got a voicemail saying the receptionist was busy and couldn't answer the call. Two minutes later got the same voicemail again. Still not impressed. read more

Do NOT trust these people. I bought a new car here in 2012, and have spent thousands of dollars since based on their unnecessary recommendations and super-inflated prices. Their bills don't make sense either. Get several services done, and I challenge you to see if you can follow the bill. I equally challenge you to get staff to patiently and clearly explain the bill to you. Many of the staff are rude, impatient, and unhelpful. And don't let your initial phone call fool you any genius can be friendly for 2 minutes. But try getting some real help. The sales folks only care about selling you a car, and the next day they care nothing about any question or concern you have. You can't get a straight answer either. Had your car for a year? They'll try their hardest to get you in debt by trying to sell you the next generation of the same model. Then take it to service and see what happens. They recommend a multi thousand dollar service because you've had the car "x" number of years...but won't tell you you're well below the number of miles at which the service is recommended. They want to list out as many problems as they can find, even if they're not really problems, in hopes you'll agree to them all. Have a car problem? They'll recommend some super expensive service, but you get the car back and the issue persists. Want a refund on the service or the service to be redone? Good luck. Remember to take leave from work, commute to their shop, wait hours, and pay yet another high fee for something that should've been resolved the first time. Yes, I stopped going to them because I don't trust them. You should not trust *anything* they say...just know they want your money and once they have it, they could not care less. This may be my longest review ever, but I really want to convey to you all that this place cannot be trusted. DEFINITELY get a 2nd opinion at a local trusted mechanic and compare the price. I dare you :) Yelp it! read more

My car reeked of cigarette smoke when they handed it off to me. also they were running my car for 30+ minutes, I understand a quick test drive but 30 minutes of running the engine? Come on, run your errands with your own car. Could have been a bit more understand with someone who is visually impaired. read more

Unless you like to throw away money, be profiled, and taken advantage; avoid this Acura Service Center at all costs! Today, I went to Radley Acura to get my 2013 ILX serviced. Habib Karefa-Smart was my Service Consultant and he profiled me as a young woman to be taken advantage of. I stated to him the maintenance code (A123) from my dashboard and he immediately up-charged my services; NOT informing me of the Acura recommended service for my maintenance code. This up-charge was done prior to a mechanic/technician assessing my car and making their recommendation(s). Service Consultant, Habib Karefa-Smart, used intimidation and pressure tactics to persuade me to agree to services totalling $765.00. After agreeing to a portion of these services, the cost seemed egregious so I called three other Acura Service Centers to compare pricing. To my surprise, their pricing for the full A123 maintenance ranged in price from $380.08 to $400.50. Upon this discovery, I was livid. Ultimately, I reached out to the Service Director, Sohail Nasim, and spoke with him at length about the service I received from Service Consultant, Habib Karefa-Smart. He assured me that he would speak to Service Consultant, Habib Karefa-Smart, about his honesty and not pressuring customers to commit to up-charged services without informing them of the Acura recommended standard service and associated costs. It pains me to think about all of the previous services I've had at this dealership as I have no idea if I was up-charged to premium services that weren't needed; when I was under the impression that I was paying and receiving the standard service. I'm very concerned for any customer (especially, elderly, women, and youth) that are relying on their Service Consultant, like Service Consultant, Habib Karefa-Smart, to receive HONEST, INFORMATIVE, and ACCURATE information about the services they are requesting and receiving. Shop around and proceed with caution! read more

The GM - Jose - reached out to me after leaving a review. My car was taken care of and I was given a rental for the days it was in the shop. Jose was nice to talk to and I appreciate his customer service. read more