I would not reccomend this place to anyone. I purchased a vehicle a year ago and now have spent well over 6 grand for repairs for a car I paid 8 grand for. They are not reliable in returning your calls and or being honest. The salesman I dealt with I got better service at a fast food place. I would go anywhere but here they are horrible all around and not trustworthy in the slightest. read more

I wish I could give negative a millions stars. These people are scammers . My veteran father went in with cash for a car . The car he wanted they would not budge on the price . So they offered him another option . Unfortunately he took the offer . The car broke down 3 days later . The transmission is no good and the engine is failing . We called right away to either get our money back or get it fixed . The owner offered no help at all . He offered a warranty on the car that we would have to pay for . So we pay for the warranty the owner asks us to wait a week for it to "kick in" we do so and now are being told warranty won't fix major issues . We called back again to get our money back and cut ties . The owner tells us we can get a third of our money back because we live in Massachusetts that it is not his problem .? This place is a scam . Biggest regret my father has as a 70 year old veteran for our country . The owner is a low life looser selling bum cars to old folks walking in with thousands of dollars . Don't buy a car here ever read more

If I could give ZERO stars, I would! We test drove a white VW Passat on Saturday (8/17/24) and left a deposit. Car drove great! Returned on Monday to pick up the car, which was still not inspected. While we waited, another family came in to return their vehicle they just purchased as it was overheating soon after they drove away...I should've ran then! The VW FAILED inspection, had several issues that failed it (NO lights on dash two days before) and the sales person assured us that it just needed to be driven 60 miles and light would go off. We drove the car 60+ miles...returned Tuesday am to speak with the dealer. They called me a liar, said light wasn't on when we left, that they "had no idea" it didn't pass inspection and said that the vehicle was sold "As-is" with no warranty, after I explained that at no time was it mentioned that this was an "As-is" sale. There is a box on the contract that needs to be checked and signed stating that this vehicle is an "As-is" sale according to NH RSA 382-A:-316 in that: "(4) Notwithstanding the provisions of subsections (2) and (3) of this section, in any case in which goods are purchased primarily for personal, family or household use and not for commercial or business use (a consumer sale), disclaimers of the warranty of merchantability or fitness for a particular purpose shall not be effective to limit the liability of merchant sellers, unless the seller provides the buyer with a conspicuous writing which must be signed by the buyer and which clearly informs the buyer, prior to or at the time of the sale, in simple and concise language of each of the following: (a) The goods are being sold on an "as is" or "with all faults" basis; (b) The entire risk as to quality and performance of the goods is with the buyer; and (c) If the goods prove defective after purchase, the buyer, not the manufacturer, distributor or retailer, shall assume the entire cost of all necessary servicing or repair." Luckily, I had taken pictures for proof that the vehicle light did not turn off as well as did not pass inspection which the sales person stated it would, and I am glad I did as per NH RSA 358-F:2 that: "Before selling to any customer any used motor vehicle which is unsafe for operation upon the highways pursuant to RSA 266:8, the dealer shall, upon the request of the customer, conduct or have conducted a safety inspection of such vehicle. If the vehicle is found to be unsafe for operation, the dealer may sell the vehicle to the customer without correcting the defects, but only if the dealer presents to the customer at the time of sale a notice which states: This motor vehicle will not pass a New Hampshire inspection and is unsafe for operation. The following defects must be corrected before an inspection sticker will be issued." Once back at the dealership to return the vehicle and ask for a refund, they wrote me a check and said that I could cash the check at the bank after telling me that they would hold onto my cashiers/treasurers check the day before and the issue with the vehicle taken care of. As you can already read through the lines, they had cashed the money order. So, I took the check that was written out to their bank down the road only to find out it was not valid as the person who signed the check wasn't an authorized signer. I returned to the dealership only to have them argue with me that the bank was wrong. They "write checks all the time and the bank never says anything." Two hours later and a LOT of rude comments by staff as we stood and waited. This continued until my husband arrived and threatened to call the attorney generals office for the consumer protection and trust and NH State Police Troop G that oversees dealerships and inspection stations in NH that there were issues with the deal and to simply give us the refund. Karl and his buddy (who was the real jerk!) were very condescending and incredibly rude speaking to my daughter and I. I could go on and on...dropping the F bomb in front of customers, going back on their word...offering a 7 day warranty, which they then denied until I insisted they re-contract the offer...this place is at the best SHADY!!! RUN...and RUN FAST!!!! DO NOT BUY FROM THEM unless you want to be scammed. As you may see on the other reviews, and the BBB website, they will be quick to argue, say that they tried to make me happy, that they respected me by giving me my money back or even may deny that I purchased a vehicle from them, or outright have the wrong dealership. To make sure everyone knows, it is Alfa Cars on Londonderry Road in Hooksett, NH and will be filing a formal complaint with the DMV regardless. read more

My son purchased a vehicle from them after just 85 miles the transmission would not shift into reverse and the Overdrive light started flashing. Brought it to their mechanic and the transmission needs to be replaced. They do not look at the vehicle at all. They price it and put it up for sale. read more

Bought a truck here 3 weeks ago. Nice people at point of sale but shady buisness. Spent 6 grand on a truck and they sold it as is no warranty. Read your paperwork when signing it. I was told paperwork was for new Hampshire records but it was a form stating I bought truck as is They don't change the oil or check tires Ended up needing all 4 tires rear brakes and oil change a week after I got it. read more

Bought my car from them in April and a week later the windshield had a leak. Followed by numerous problems such as bad brake switch, alignments, rotors. This car dealer needs to be closed down selling people cars that are in terrible shape. read more

We found a car we wanted to check out and the website says appointments are recommened. We made an appointment for Monday and they sold the care to someone else the Saturday before our appointment. And we didn't even receive a call to tell us. Were told they other people paid cash - we had all intention of paying cash as well but weren't even given chance. Poor business practice and customer service. read more

Sold our daughter a junk after clearing all 14 codes the computer showed (they showed back up 20 minutes later on the road) - dishonest, lying, cheating Bring your OBD2 scanner and insist on driving the car for 30 minutes or so to let any codes show back up that they could delete. These creeps buy and sell junks. Insist on long test drives or keeping the car overnight. Don't fall for their excuse about 'we cant put a dealer plate on it so you really cant drive the car far". If cheating kids out of their money was a crime, these clowns would be ion death row. read more

Enjoyed meeting salesman, David. Been trying to make square deal. Submitted offers on their website for a cars based on NADA and KBB. Got a response from dealer to "go away!". Got fairish offer on my used car, but not in other side if deal. Still communicating with David, have a couple vehicles I may be interested in. Hope David can overcome management's efforts to scalp potential clients in sell side to get a fair deal done. I get it, businesses are in the business of making money and they have the right to do so, but boy are they making it hard to get a fair deal done that's fair for the customer and the dealership itself. If you do go there and talk to David he is a truly nice guy, approachable and friendly. read more

Bought a car from them and they completely screwed me over. About 30 mins after I left the car engine light turned on! After that more issues happened to the car! They are liars and I do not recommend you buy a car from them! read more

This place is a sorry excuse for a dealership. People are lying crooks. Rigged the truck for the test drive. By the time I got on the highway the truck shook and knocked the rest of the way. Barely made it home. Wouldn't let my worst enemy buy from them. Lied right to my face the entire time. No idea how these people sleep at night. A god damned shame. I paid the full asking price in CASH too! read more