Absolutely love Dr. Alfonso and his staff!!!! He's been awesome with my 3 Australian Shepherds!read more

Best vet we've ever been to. Dr. Alfonso and his staff are all fantastic. Highly recommend!read more

Last night we had an emergency situation with our dog Chewy. In a panic to find someplace to take…read morehim quickly, we came across Bennett Animal Road Clinic as still being open until 9 PM on a Tuesday night. We called them and explained to Christine, the receptionist, the situation With our dog and explained that Cheey was not a patient of theirs. They were more than willing to assist and told us to come in as soon as possible. Upon arrival one of their employees, Lowell, came out to help assist carry our 75 pound dog into the clinic. The staff and vet, Gail Wolfe, greeted us immediately and we explained what had happened. Before getting into too much detail I was very impressed that the Dr. Wolfe stopped the conversation to introduce herself and to completely calm the situation. She had a magnificent demeanor and kept us calm throughout the entire examination and treatment. She covered all possible test And examined him thoroughly. Her staff member, Lowell, assisted in catching some unusual fluttering of Chewy's eyes, which helped in making the final prognosis. She was quite knowledgeable in determining that our dog may be suffering from vestibular disease, also known as old dog disease. She was encouraging with treatment for him before making any other major decisions. She thoroughly explained all of the medications and what the hopeful outcome would be after administering them. I honestly have to say between her calming demeanor and knowledge in making her diagnosis, I have never experienced a more professional experience with a vet. We were not Clients of hers before this, but we will certainly continue to use her. We could not have found a more compassionate and knowledgeable Vet.

I found a feral 5 week old kitten and immediately needed a place to do a wellness visit, every…read moreplace I called was booked out weeks or months in advance and Bennett was the only place that would take me day of - they were all very kind and incredibly helpful! It was seriously a breeze coming to them and I am proud to say I will be taking my sweet boy here for as long as I remain in the East Lansing Area!

Our cats love to go to the vet now! Dr. Lewis and Dr. Rivera have treated our our beast babies so…read moregood. I love going to a cat only Vet, it makes the experience so much easier. But so does Stephen, he's a helpful vet tech and we have a good time chatting which is always nice to have a fun experience with fellow animal lovers. Thanks for taking good care of our kitties and letting me ask a million questions lol!

Riverside Cat Hospital and their entire staff give a level of care and compassion that is…read moreunmatched. You can tell that everyone there is passionate and knowledgeable about what they do. They're communicative and ensured the best care for all of my cats. I am so grateful to have found this cat veterinarian facility while living in Michigan. Thank you all.

We take both of our cats and our two Shih Tzu to Haslett, and I've been extremely pleased with them…read moreover the six years we've been using them. The office staff are friendly and helpful, the vets are wonderful, and they seem very caring and professional. Some people complain that they want "too many tests," but most of the ones I've seen recommended for my own pets are what is considered best practice, per friends in the veterinary field. They always err on the side of caution. I appreciate that... I would rather know that we have covered all our bases than save a couple of bucks. Speaking of, I've also heard some people complain that they are too expensive. I think they are slightly pricier than other clinics in the area, but not massively so. I also feel like they provide a very high standard of care, and to me that is worth it.

Dr. Wagner killed my dog with prescribing too low of an insulin dosage. Wouldn't recommend this vet.read more

Although I have cared for and owned many pets over the years, my first experience in having one…read moreeuthanized was yesterday. Drs. Yoder and Mortimer and the team at ELVC went beyond all expectations in the final exam to give me the information, evaluation, recommendation and reasons to be able to make an informed and compassionate decision about ending our beloved family dog's suffering. I was apprehensive about the procedure as well as upset and scared about being tasked by the family to manage her end-of-life care. All my concerns and questions were addressed with such kindness, attention and patience that I was able to achieve peace and confidence in moving forward. The waves of denial and dread that night disappeared when we were received at the clinic the next day. We were given support, privacy and respect in a way that made me feel comfortable expressing myself and creating last moments for our dear one and ourselves. More importantly, the individual attention and gentle handling of our little dog soothed my soul as I could see how calm she was. We were given all the time we needed in a safe and supportive environment to hold, pet, kiss, speak to, and perform last rites at every stage of the process. And as sad as I was, there was also an uplifting feeling from being enabled to create a loving ceremony without pressure, rush or judgment. I was able to leave the clinic with minimal anxiety, knowing that she was in the hands of people whom I considered to be true healers and caregivers of animals and people as demonstrated consistently over time through their words, communications, actions and behaviors. There is more value in experiencing this kind of human trust than anything else I can think of. I would not hesitate to recommend ELVC to any pet owner based on every human/animal interaction I've personally experienced as a client, or observed while in the waiting room or front desk.

The staff and customers always seem very unhappy to be there. Unfriendly and rude staff, and seems…read morelike they only care about money and not the health of your animal. I suggest finding an alternative as I have never had a worse experience with a vet than here. They should be out of business.

My hubby and I had to bring our cat in to be euthanized. There was no wait and the staff was very…read moreloving. Very comfy and affordable. We got a paw print from them for free.

Zero! They took 2 dogs in for a more urgent problem. I sorta get that but we waited 4 hours and…read morethey could have let us know. The woman at the front desk talking to her screen I said are you talking to me because you're not looking at me she said yes. WTH 2 hrs into us waiting another woman came in took are info and said the doc will review and be in and 2 hrs after that I asked what's going on and that's And they took my $150.00 if agreed for the doc to examine The place was not what you would expect. Very cheesy So I went to Grand Rapids to the family vet they were outstanding and put this place to shame!!

Dr. Chris Jones has been reported for substandard veterinary conduct to both, the Michigan…read moreVeterinary Medical Association, and the Michigan Department of Licensing and Regulatory Affairs. I wish I had taken the warnings from other Google reviewers seriously. Unfortunately, I experienced the exact same incompetence, unprofessionalism, and disregard for both pets and their owners that so many have described in the reviews over the years. Carrie Westphal was right: they nickel-and-dime pet owners with unnecessary, overpriced appointments and procedures. Lain's tragedy of a missed heart murmur diagnosis echoes my own experience with their careless medical oversight. Like Zainab, I've been treated with open hostility for asking basic questions. Carsten Walker's account of being blamed for the clinic's own surgical mistakes shows the same refusal to admit error that I encountered. Shauna Soergel's description of staff manhandling anxious pets is not an exaggeration; I've watched them escalate a stressed animal rather than calm it. Cristi's story about Dr. Jones' arrogance? 110% accurate. He is a liability. These are not isolated incidents; they are a consistent pattern of negligence and disrespect toward clients and their pets. My own breaking point came after multiple visits with Dr. Jones. In a 2023 visit, he ignored my explicit instructions and gave my Klee Kai unnecessary vaccines that were not due until the following year. My own records (provided by our previous family vet) show my Morkie was due for rabies 24-Jan-2023, while my Klee Kai was due 13-Feb-2024. Dr. Jones' excuse was "we usually just do both dogs at the same time." This is a textbook violation of informed consent and client autonomy. My final visit was also with Dr. Jones, after I was told my Klee Kai had IVDD by MSU's ER. I scheduled this appointment for long-term care planning. Instead, Dr. Jones simply regurgitated the MSU report back to me nearly verbatim, with awkward silences where paragraphs/thoughts ended in the MSU report. In those awkward silences I thought to myself, "is this a joke?" He came and went from the room multiple times (3+) to check and re-check the MSU reports again and again, he even offered to print them out for me; I was already given copies by MSU. "Dr." Jones never answered my direct questions about preventing disease progression. When I finally asked, "do you even know what IVDD is?" it was clear he had nothing to offer so I ended the appointment. The staff behavior is no better. One assistant ignored me upon arrival, humming and staring at her computer until she decided to check me in. She then stood behind the counter while telling me to weigh my dogs (something every other vet tech I've ever dealt with has done themselves). She snapped at me when I asked, "Isn't that your job?" emphasis was given on "job" not "your". With a raised voice and aggression in her body language, she shouted at me "do not tell me what to do". This not only shows how systemic the issues at this animal clinic are, but it shows the managements total disregard for professionalism and customer-directed incivility. On my last visit, when I refused to pay for a pointless appointment that provided no medical value, the assistant and office manager tried to flag me down in the parking lot, prescription in hand, insisting I "WILL pay." I told them to call the police, twice, because I was not going to be paying them for services I did not receive. Overall, this clinic has: A) a pattern of overcharging and pushing unnecessary procedures and vaccines, and in my experience: without consent. B) Failure to diagnose or discuss serious conditions until it's too late. C) Rude, condescending, and aggressive staff, both in person and over the phone. D) Improper animal handling that can traumatize anxious pets. E) No accountability when they make mistakes. If you care about your pet's health, safety, and emotional well-being and your own sanity: go ANYWHERE else.

I have used Abbott Road Animal Clinic for over 50 years. The only reason I don't live near them…read moreanymore and the vet I use is down my street. However, they have attended to: Gomer, Thor, Texie, Sadie, Gulliver, Muffin, Oliver, Little Dorrit (all dogs); and cats Mr. B, Mishin, Duncan, Hitchie, Alexey. I've also had them taken care of when we went away. I loved every vet and vet tech there.

do NOT bring your animal here. sunday, april 12th our family cat (Luna) spent SEVEN hours at this…read morehospital. Luna came into the vet lethargic, not being able to walk properly and she also had some tooth pain. we told the vet how she was acting and they brought her back and checked her out. we agreed on doing blood work and that took about 4 hours (that's fine) and we got a call when she was almost done to come back so we did. the receptionist kept telling us the doctor knew we were there and a hour and a half later the doctor brought us back and said "sorry, nobody told me you were here" so not sure wtf was going on there. the doctor told us they gave her pain medicine and checked her vitals and that everything looked good and normal and her bloodwork was normal. they gave us gabapentin for her and sent us home and said she will be lethargic but overall she will be fine. so tell me why, monday, april 13th we take her to another vet who looked at Luna for 5 minutes, noticed Lunas back legs were cold and finally said "yup, it most likely is blood clots" and we had to make a decision. spend 10k on treatment just for her to never be the same again or put her down right then and there. all day sunday we could have spent the entire day with Luna and cuddling her. instead she was stuck in a hospital who truly didn't care about her. if you have any concern for your animal please go to the Southside Animal Hospital. they were amazing

We went on a tour of the MSU Veterinary facility, and it was an eye opener…read more We were able to see "Behind the Scenes" thanks to the MSU Alumni Association. There is alot to take in , and the employees are great and take the time to explain what they do and answer questions. If you get the opportunity to take this tour, you will have fun and learn alot. This tour was almost 2.0 hrs.

I called Schultz one afternoon to get an appointment for a constipated cat. They fit me in and…read moretreated my cat right away. The vet and staff are wonderful. Very nice and accommodating. I plan on being a regular customer.

i came in with my cat Sammy who has a Cancerous Nasal Tumor and was dehydrated. This office refused…read moreto see him with no explanation. I had to seek treatment at another Vet Clinic.

diagnosed cat appropriately. Assistant appeared to lack knowledge about cats. My previous review…read morewas premature.

My cat recieved excellent care over a 1 month and a half period were she needed bandage changes…read moreweekly, and wound care. She was in very rough shape. Now she is walking again and becoming strong. Thanks especially to Vet Rebekah!